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Sears in Chicago, Illinois - Delivery

why is it when sears delivery calls me the night before informing me that my washer and dryer will be delivered between two and four.Then around seven in the morning i get a call stating that my washer cannot be delivered because its out of stock.How can it be out of stock when i get a call saying its available for delivery.i called that toll free number,talked to someone in taiwan,spoke little english.i cancelled the order.went to lowes,next day delivery.how can sears be number one in appliances with this poor service.
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1 comment
Anonymous
#542868

The call at night comes from a call center that is programmed to call you as soon as the purchase is made and you agree on the delivery date. Aowhen the supply truck comes inti the warehouse at 4am is when the delivery service will know what the manufacturer sent so then we call at somewhat reasonable time to inform you. I used to work for the delivery company its a pain in the butt bc all customers are pissed at 7am haha

Review
#252790 Review #252790 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears in Washington, District Of Columbia - Missed appointment then didn't repair made machine worse then before

Today we were scheduled to have our washing machine repaired by SEARS(still under warranty). We were called last night and this morning to remind us of the time. When nobody showed up, I called and they forgot to schedule us. The repair guy was very nice and said they just called him with our info and he would head right over. Because he was new, a more senior repair person came out to check on him. They spent 15 minutes on the machine and 20 minutes telling me how important it is to give them a perfect review. In the end, they said it was not installed properly and they fixed it. Guess what - nothing was fixed. It's worse than ever. I tried it when they left. They didn't even try to run the machine because they would have known they didn't fix anything. Our warranty runs out next week and I just cannot risk taking off another day at work for a no show repair person who can't fix it. They said it was an easy fix but apparently that's not the case. Three appliance we bought last year were broken upon delivery. It took 4 months, speaking to over 40 SEARS employees and 14 appointments and it was still not resolved but we gave up. Now the washing machine is not working and we need someone to help us. Jennifer Mitchell
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Review
#252771 Review #252771 is a subjective opinion of poster.

Sears in Dallas, Texas - Horrific International shipping costs!

Bought 4 small drills for wood. Allin all (including padded envelope) it weight was less than 50 grams. For this Sears took USD 45 to send to Sweden! Actual cost was about USD 7 I guess. I have been in constant contact with the international department of sales and all they can give me is lousy standard answers that dont meet my expectations at all. Differnt people answering my e-mails every time, makes you kind of tired after a while. I shop a lot from the USA and this is the absolutely worst and most expensive company I have ever heard of! Thank You Sears for being the rudest and most expensive company in the States!
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3 comments
knhehu
#798454

And USPS about 10-15 USD I guess...

But it is the total ignorance from the staff that really *** me off.

Very unpolite and NOT interested in solving problems.

Anonymous
#798434

Sears actually seems pretty reasonable. UPS would charge $110 to ship that same package.

Anonymous
#789116

For the nitwit commenter, $7 price was for the bits not for the shipping. Is is too hard for you understand?

However I do not understand why the OP ordered it before knowing the shipping cost. It is there before you place the order.

On the other side, sears international (even domestic) is a really bad business. They partially cancelled my order and send the trivial part, making me pay the shipping anyways.

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Review
#252666 Review #252666 is a subjective opinion of poster.
Loss
$11

Sears in Zillah, Washington - Did not keep appointment and did not call!

Made an appointment to have my Kenmore Elite (over $1000.00) washing machine repaired for Friday, July 29, 2011. Received automated reminder call on Thursday to be home on Friday between 8:00 a.m. and 12:00 p.m. Took the day off from work; 1:00 p.m. no repair person and no phone call. Called customer service (where is customer service for Sears? India?). Was told that there was no service person in my area--why did I have an appointment? Have always preferred Kenmore;will drive by Sears the next time I need to throw money away. After attempting to find out why I had an appointment if there wasn't a repair person in the area (not English as a first language customer service person once again)I tried calling the store where I purchased the washer and dryer; choose services, parts, repairs from the automated menu--guess what I spoke to "Chad"--yeah right, "Chad" does not have English as his first language either! India again?
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2 comments
Anonymous
#323583

Ateast you did not get Peggy from Russia. Also beaware, Kenmore is just a little plastic piece put on the appliance,Sears owns the Kenmore name but does not make anything.The applaince you have was made by one of these companies,Whirlpool,maytag,GE, LG,Frigadare or a number of others and the Kenmore tag put on it.You could of bought the applaince anywhere for a cheaper price and better service.Dont belieave me, ask Sears what the address is of there Kenmore factory, there isn't one.

Anonymous
#323540

Below is what I received when replying to James H. at smsupport@searshc.com

Delivery has failed to these recipients or distribution lists:

smsupport@searshc.com

The format of the recipient's email address isn't valid.

I did find the problem and resend the email--was not my problem but the way the email hyperlink was placed in the posting.

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#252615 Review #252615 is a subjective opinion of poster.

Sears Warranty Agreement & Service

Purchased a lawn tractor from Sears with an extended warranty. First day would not start had to remove the battery and return to the store for replacement. Only after getting upset in front of store customers did they replace the battery. Now have called for in home service since I broke down completely today,and my grass is growing hourly, it will take three weeks for a repair person to come out to replace a $2.50 part which I could order and that would take 11 days to deliver or I could pay an additional $20 for this $2.50 part and have it delivered in three days. Again I have purchased a warranty and have to become the parts runner and repair person. I will be looking for the part at John Deer or Snapper dealer tomorrow. I will also be searching any web site that I can to tell my story of Sears terrible customer service and warranty departments. I do not blame the people I have talked to on the phone however, it starts at the top and this needs to change.
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Review
#252527 Review #252527 is a subjective opinion of poster.
Service
Sears Repair
i work as sears in sioux falls south dakota and i always thought sears was a great place to shop until i started working there. I noticed it when i saw a lot of merchandise come back damaged or people picking up damaged items. i work in the warhouse so i see it...
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11 comments
Anonymous
#775249

After reading the previous post for the Sioux Falls Sears store~ I think it needs to be cleared up...

Gary Ramse was the pissy manager that could not control his wife, used obnoxious language and had a bad attitude. Did it when the mgr.

was not around.

Myron Brandnor is the the other one that let everything slide by. He didn't want to lift a finger unless it was to his favor.

These 2 are the ones that should be worried.

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Review
#252418 Review #252418 is a subjective opinion of poster.
Service
Sears Manager

Sears in Chicago, Illinois - Poor installation service

I purchased a dishwasher at Sears.I paid 139 for installation.I was told that the installer would call me within 3 days with a date.I never received the call,so I called the store where I purchased the dishwasher.I got the run around but I was able to contact Sears Installations ,they told me that the installer would call me.I got the call and I was told that my install date would be the next day.Great,I took the day off,and come to find out they were a no call no show.I cancelled the order and went to Lowes and had my dishwasher installed the next day!Word will get out about my poor service from Sears.
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Review
#252409 Review #252409 is a subjective opinion of poster.

Sears in Denver, Colorado - Sear LG Washer Repair

I called Sears to see if they repair LG Washing Machings. I was told that they do so I requested service to repair my LG Washer. The technician that showed up was extremely nice but he was obviously unfamiliar with LG washers. He said that the water pump was the issue. I did not think that wqas correct but he should know right? He replaced the pump and said that it still wasn't draining. My son had to tell him how to make the machine drain the water. Then he worked on it for over an hour and came back to say that it is the main PC Board. He also said that the part wasn't available locally. He said that the part will be "FedExed" here and when it arrives I should call the service nuber and he would be right out. fter waiting 2 days I called the service number to check the status. The person on the phone said that the part was in transit via UPS and is should arrive at my house in 4 more days. Then he said that he can schedule a repair for that part in 6 days. AAArgh. I would never had agreed to use Sears if 1) I knew that they did not have experience with LG and 2) If i knew that part ordering would take so long. And why did the repairman say Fed-ex when it was UPS. I'm just gonna buy another washing machine. Never use Sears Service.
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Review
#251866 Review #251866 is a subjective opinion of poster.
Service
Sears Repair

Sears in Oklahoma City, Oklahoma - Has not scheduled an appointment to fix my A/C

My A/C unit stopped working 3 days ago. My landlord has Master Protection Agreement. On the 4th call to scedule an appointment I was told someone would call in 2 hours. I called back three hours later, after talking to 5 different people and 22 minutes on the phone I was told they were short handed and it would be 1-2 days before they would call to schedule an appointment. It is over 100 degrees in my house. If it takes 1 week to get a return phone call to schedule an appointment how long will it take for repairs?
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Review
#251659 Review #251659 is a subjective opinion of poster.

Update by user Jul 27, 2011

that *** up there, is to cover a word related to ridiculous.

Original review posted by user Jul 27, 2011

I only took like five minutes to get what I needed WITH help from one of the employees. In the end, that same person didn't help me with my purchase, instead, he sent me somewhere else, but the people...
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2 comments
Anonymous
#396227

Actually they can't just turn on a register and give you the register. Most likely they need an approval to get the register to come on, especially if it had to be restarted.

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Review
#251528 Review #251528 is a subjective opinion of poster.