Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears Auto Center refused to do brakes

I had a coupon for $114.99 for brake service (one axle). They required a $15 "inspection" prior to doing any work and came back with a list of things "wrong" with my car and said they can't install new brake pads until I get all those things repaired. I told them I could only afford to fix one thing at a time but the customer service advisor wasn't even listening to what I was trying to tell him and they wouldn't do the brakes so I left without having any work done. I left very disappointed.
View full review
1 comment
Anonymous
#339688

I went to Sears to get new brake pads installed but when I found out that I had to pay $15 just to have them tell me they needed to be changed and probably more and that it would have cost me over $400 to have it done, I decided to just do it myself. I youtubed a video for instructions and holy *** it was easy.

Plus, it only cost about $50 total to do it myself.

Around $40 for all of the pads at NAPA and around $10 for the brake caliber need to reset the piston. Still one of the easiest repair jobs ever.

Review
#258461 Review #258461 is a subjective opinion of poster.
Product
Sears Coupon

Sears is giving me the run around about replacing our t.v.

We purchased a Panisonic 56 inch H.D T.V. in 2007. Since we purchsed the t.v. we have had nothing but problems. We have had 3 bulbs replaced and now the whole chasis went out. We have the chasis sitting in out living room and Sears will not install it becuse they called Panisonic and they both want to just replace the t.v. We have been waiting a month and still no resolution and still no t.v. Sears has lost a life time customer and my next step is contacting my Attorney and the better business bureau.
View full review
Review
#258175 Review #258175 is a subjective opinion of poster.

Sears review in Saint Clair Shores, Michigan: Sold 2006/2007 appliances in 2009, can't get griil now.

In Jan. 2009, I purchased a Kenmore Pro Refrigerator and Freezer for $3,000.00 at Sears in Oakland Mall, in Madison Heights, MI. My contractor preferred that I have all my appliances before they started my construction project. For the last year in a half, I've purchased the Kenmore Pro 3. cook top, 4. dishwasher, 5. double oven, 6. single oven and 7. warming draw totaling $12,000.00. Nevertheless, I've been trying to buy the Kenmore Pro Dual Stainless Steel Grill since March, only to find out that it's discontinued. It was available for purchase on the website until July or shall I say until I complained. After complaining and calling, everyone, I found out the my fridge and freezer is Sears 2006/2007 model. Wow. Unbelievable. I knew it was a problem, because all appliances last a few years and parts and accessories should last longer.
View full review
Review
#258172 Review #258172 is a subjective opinion of poster.
I have been trying to get service out to my house for over three weeks for a Riding Lawn Tractor. The tractor was bought new in March 2010. Since then I have had 1 repair on it and it needs service again. The tractor is under warranty. I call into the customer...
View full review
1 comment
Anonymous
#337146

Good luck with them coming out. When they do they will have to order a part and that will take another three to four weeks for them to come back.

My new lawn tractor puchased in May 2011 has now been down for 6 weeks and they will not be back for another two weeks. All for a $2.50 spring!

Review
#258150 Review #258150 is a subjective opinion of poster.
Loss
$1200

Sears review in Akron, Ohio: Way off on there phone quote for children glasses

I called sears for an estimate with all the info needed to give me a quote over the phone. Glasses for a five year old even prescription info they quoted me at seventy five dollars, then drove all the way there spoke with an associate and they changed there quote to 130 which is way over what i was told on the phone. Sounds like a scam to me or commission issue either way i was peeved for the misleading info and was not pleased with the way I was told it was a mistake. How is it a mistake when all the info was given, even prescription, bull #$%@
View full review
1 comment
John N
#334431

the employee on the phone gave you a price for a basic, cheap pair of glasses and when you went in, you picked a better, more expensive pair.

BTW: there and their are used differently in the English language

Review
#257740 Review #257740 is a subjective opinion of poster.

Sears:selling 4 year old fridge as new floor model (discounted)

I purchased a side by side refrigerator in August of 2011 (floor model on sale and because it had a couple of small dents on the side and a small area of paint missing I received a further discount). When I got it home I found two more dents on the top of the fridge. While looking for the model and serial number on the fridge I found the manufacturing date; it was built in August of 2008. I went back to the store with this information and asked for a further discount. They stated there was nothing more they could do - they had given me the best price possible. How can they consciously sell an OLD product represented as NEW floor model that has been discounted without conveying this information to the customer? I have been a Sears customer for years; purchased all our major appliances and replacements as well as home and garden products. Another family of customers gone. All pricing aside, this is more about being deceived. What a scam!!!
View full review
3 comments
Anonymous
#862725

I bought a washer/dryer combination from Sears on line. Normally they do not have those as floor models, so on line is the only way to purchase.

They advertised a "hot item" normally $1449 for a price of $971, new so I did my due diligence research for over a week making comparisons, reading reviews, etc. prior to purchasing. The item was delivered and installed as per agreement, however, looking over the item, testing the washer and dryer, reading the booklet, etc. I was extremely displeased with the cheap construction and even the closing mechanisms were tinny sounding.

Got on line with the model number only to discover it was discontinued quite a while back and was not the number advertised on the internet. I've made a complaint, was sent an email stating they'd sent my complaint to the proper department and suggested I call that department as well. Was informed there would be a 3-5 day period before that department would be able to complete their investigation and get back with me. That was 3 days ago, no follow up yet.

My previous unit was a Whirlpool, lasted 17 years, was much larger capacity, no repairs ever needed, was of sound construction, and cost even less than the "hot item" sales price.

Since Whirlpool makes Kenmore brand I thought I would get comparable quality not to mention truth in advertising. The only truth was the price.

Anonymous
#333899

Thank you for your comment. It was purchased at the Sears regular department store with a sign stating it was a floor model.

No mention of damage - I pointed it out to them and they said at first it was glue on the fridge and not a chip; they did not say anything regarding the dents. They also stated they did not know it was manufactured in August of 2008.

Anonymous
#333675

You purchased what we call at Sears a 999 product, which is a scratch and dent. It was damaged in shipping our by delivery.It is looked at to make sure it is working properly and then sold at the store.It is supposed to be tagged as such and already reduced in price.I used to work in one of Sears scratch and dent stores and you can get great merchandise at reduced prices.

View more comments (2)
Review
#257324 Review #257324 is a subjective opinion of poster.

Sears review in Baltimore, Maryland: Horrible phone warranty support but people in store saved the day

I bought a Kenmore electric range with a glass top, which cracked after four months. Nothing hit it, it just cracked in half by itself. I called the Sears warranty people and was told it was a "thermal crack" and was covered by my one-year warranty. We set up a date for the repair: Thursday between 8 a.m. and noon. I took off work on Thursday and at 15 minutes past noon the repair man called and said it would be $129 for his visit plus $250 for the part. I said it was covered under warranty and he replied "No, 99.9% of the time the crack is the homeowners fault and I am the one who determines fault". I told him to kiss my *** and called the Sears warranty phone people back, asking to speak to a manager. They put me on hold and 50 minutes later I was still on hold, so I hung up. A lady I work with suggested going to a Sears store, and what a great idea it was. They took great care of me: They came and got my stove and installed one without a glass top. I will never buy a glass-top stove again. So glass tops on ranges suck, the Sears phone warranty people are horrible, the Sears repair people are horrible, and the Sears store people are great.
View full review
1 comment
somerssalt
#337074

OK, I did what Laura D of SEARS CARES said to do in her post to me above. Well, it's been more than a week but no one has contacted me.

SEARS CARES cares about Sears, but not about a lone consumer. SEARS CARES will take the time to post on this board and act like they are very responsive and concerned, but only because many poeple will read it. But when they have to do something for just one person, like me, they want nothing to do with it. The people in the Sears store contacted SEARS CARES when I had my problem, and SEARS CARES wouldn't help me at all, even at the store's request.

The Sears store people helped me, but SEARS CARES could have cared less. Big hat but no cattle.

Review
#257204 Review #257204 is a subjective opinion of poster.
We have a Kenmore upright freezer that stopped working after 2 years. The tech told me it wasn't meant to be in the garage. Really? When we went to buy the unit we told the salesman exactly where it would be placed and exactly why we were buying a new unit. The...
View full review
4 comments
Anonymous
#342218

again no help for customer service. I've had the same problem. Good luck

View more comments
Review
#257011 Review #257011 is a subjective opinion of poster.
Product
Sears Website
In May 2011, our Kenmore clothes dryer stopped working. We called Sears for service. We were "upsold" a service package that included not only the repair but an extended warranty – something we usually do not purchase. We made it clear when we booked the service, and...
View full review
1 comment
Anonymous
#341643

GOOD LUCK, they will send you to their so Called Blue Ribbon Team which is just as much of Joke as all other Customer Service Depts. But since this on Credit maybe you will get better service because they want you to buy more un-serviced and un-warrantied JUNK. Buyer Beware read ALL THE COMPLAINTS ONLINE BEFORE BUYING FROM SEARS AGAIN

Review
#256875 Review #256875 is a subjective opinion of poster.
Service
Sears Repair

Mattress purchased from Sears

We purchased a Sterns & Foster mattress Nov. 2010 from Sears Dept. Store. The purchase price was over $2,000. In early July I noticed that the side of the mattress was buldging (I have pictures which I sent to Mattress Warranty Exchange and to Corporate office). I was told that it was "normal" wear and tear. I have had it only 9 months and I have a 10 year warranty. I sent in the ridiculous claim form along with photos and was told we were denied! Ok, so I complained, called several numbers and one day out of the blue they told me that our claim was reviewed by a Dept. manager and we would be getting a replacement. Wonderful!! Ok, here is the status. It is now mid-August and have already had 2 delivery dates canceled at the last minute because the mattress they had at the warehouse was dirty and did we still want it?! Huh?? No, I don't want a dirty mattress! Both canceled dates were because they had a dirty mattress. Now, my new delivery date is August 26. Let's just see if they have another dirty mattress - - I'm sure it is the same mattress - if it exists at all. We have had to *** work and stick around waiting and changing plans last minute. I'm pissed!! I have dealt with Sears for over 40 years and I will never buy even a paper clip from them again! I hope it gets resolved within my 10 year warranty. Sucks!! Going to Sterns and Foster and then to Better Business Bureau!
View full review
Review
#256871 Review #256871 is a subjective opinion of poster.