Sears Reviews and Complaints
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Sears in Chicago, Illinois - Delivery
why is it when sears delivery calls me the night before informing me that my washer and dryer will be delivered between two and four.Then around seven in the morning i get a call stating that my washer cannot be delivered because its out of stock.How can it be out of stock when i get a call saying its available for delivery.i called that toll free number,talked to someone in taiwan,spoke little english.i cancelled the order.went to lowes,next day delivery.how can sears be number one in appliances with this poor service.
Sears Delivery Service
Sears in Washington, District Of Columbia - Missed appointment then didn't repair made machine worse then before
Today we were scheduled to have our washing machine repaired by SEARS(still under warranty). We were called last night and this morning to remind us of the time. When nobody showed up, I called and they forgot to schedule us. The repair guy was very nice and said they just called him with our info and he would head right over. Because he was new, a more senior repair person came out to check on him. They spent 15 minutes on the machine and 20 minutes telling me how important it is to give them a perfect review. In the end, they said it was not installed properly and they fixed it. Guess what - nothing was fixed. It's worse than ever. I tried it when they left. They didn't even try to run the machine because they would have known they didn't fix anything. Our warranty runs out next week and I just cannot risk taking off another day at work for a no show repair person who can't fix it. They said it was an easy fix but apparently that's not the case. Three appliance we bought last year were broken upon delivery. It took 4 months, speaking to over 40 SEARS employees and 14 appointments and it was still not resolved but we gave up. Now the washing machine is not working and we need someone to help us. Jennifer Mitchell
Sears in Dallas, Texas - Horrific International shipping costs!
Bought 4 small drills for wood. Allin all (including padded envelope) it weight was less than 50 grams. For this Sears took USD 45 to send to Sweden! Actual cost was about USD 7 I guess. I have been in constant contact with the international department of sales and all they can give me is lousy standard answers that dont meet my expectations at all. Differnt people answering my e-mails every time, makes you kind of tired after a while. I shop a lot from the USA and this is the absolutely worst and most expensive company I have ever heard of! Thank You Sears for being the rudest and most expensive company in the States!
Sears in Zillah, Washington - Did not keep appointment and did not call!
Made an appointment to have my Kenmore Elite (over $1000.00) washing machine repaired for Friday, July 29, 2011. Received automated reminder call on Thursday to be home on Friday between 8:00 a.m. and 12:00 p.m. Took the day off from work; 1:00 p.m. no repair person and no phone call. Called customer service (where is customer service for Sears? India?). Was told that there was no service person in my area--why did I have an appointment? Have always preferred Kenmore;will drive by Sears the next time I need to throw money away. After attempting to find out why I had an appointment if there wasn't a repair person in the area (not English as a first language customer service person once again)I tried calling the store where I purchased the washer and dryer; choose services, parts, repairs from the automated menu--guess what I spoke to "Chad"--yeah right, "Chad" does not have English as his first language either! India again?
Sears Warranty Agreement & Service
Purchased a lawn tractor from Sears with an extended warranty. First day would not start had to remove the battery and return to the store for replacement. Only after getting upset in front of store customers did they replace the battery. Now have called for in home service since I broke down completely today,and my grass is growing hourly, it will take three weeks for a repair person to come out to replace a $2.50 part which I could order and that would take 11 days to deliver or I could pay an additional $20 for this $2.50 part and have it delivered in three days. Again I have purchased a warranty and have to become the parts runner and repair person. I will be looking for the part at John Deer or Snapper dealer tomorrow. I will also be searching any web site that I can to tell my story of Sears terrible customer service and warranty departments. I do not blame the people I have talked to on the phone however, it starts at the top and this needs to change.
i work as sears in sioux falls south dakota and i always thought sears was a great place to shop until i started working there. I noticed it when i saw a lot of merchandise come back damaged or people picking up damaged items. i work in the warhouse so i see it...
Sears in Chicago, Illinois - Poor installation service
I purchased a dishwasher at Sears.I paid 139 for installation.I was told that the installer would call me within 3 days with a date.I never received the call,so I called the store where I purchased the dishwasher.I got the run around but I was able to contact Sears Installations ,they told me that the installer would call me.I got the call and I was told that my install date would be the next day.Great,I took the day off,and come to find out they were a no call no show.I cancelled the order and went to Lowes and had my dishwasher installed the next day!Word will get out about my poor service from Sears.
Sears in Denver, Colorado - Sear LG Washer Repair
I called Sears to see if they repair LG Washing Machings. I was told that they do so I requested service to repair my LG Washer. The technician that showed up was extremely nice but he was obviously unfamiliar with LG washers. He said that the water pump was the issue. I did not think that wqas correct but he should know right? He replaced the pump and said that it still wasn't draining. My son had to tell him how to make the machine drain the water. Then he worked on it for over an hour and came back to say that it is the main PC Board. He also said that the part wasn't available locally. He said that the part will be "FedExed" here and when it arrives I should call the service nuber and he would be right out. fter waiting 2 days I called the service number to check the status. The person on the phone said that the part was in transit via UPS and is should arrive at my house in 4 more days. Then he said that he can schedule a repair for that part in 6 days. AAArgh. I would never had agreed to use Sears if 1) I knew that they did not have experience with LG and 2) If i knew that part ordering would take so long. And why did the repairman say Fed-ex when it was UPS. I'm just gonna buy another washing machine. Never use Sears Service.
Sears in Oklahoma City, Oklahoma - Has not scheduled an appointment to fix my A/C
My A/C unit stopped working 3 days ago. My landlord has Master Protection Agreement. On the 4th call to scedule an appointment I was told someone would call in 2 hours. I called back three hours later, after talking to 5 different people and 22 minutes on the phone I was told they were short handed and it would be 1-2 days before they would call to schedule an appointment. It is over 100 degrees in my house. If it takes 1 week to get a return phone call to schedule an appointment how long will it take for repairs?
Update by user Jul 27, 2011
that *** up there, is to cover a word related to ridiculous.
Original review posted by user Jul 27, 2011I only took like five minutes to get what I needed WITH help from one of the employees. In the end, that same person didn't help me with my purchase, instead, he sent me somewhere else, but the people...
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