Sears Reviews and Complaints
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Sears dirty little secret Home town sears stores are not sears stores
I got a treadmill at a sears hometown store and it went bad so i took it back to a sears store where i moved to and the store told me they could not except any thing from a hometown sears store. the hometown sears store has the same cash register receipt as the sears store has. But i was told because i got it at a hometown sears store i would have to take it back there one hundred miles from where i live now. But if i had got it from a sears store i could take it to back any store in the USA.
Sears: Recently while in Sears Waldorf store I was offered a Sears Card, no paper work and approved in one minute and I accepted, if it could be down in one minute. I never gave it another thought until it came in the mail. Well I go on the Sears online store and...
Sears Kenmoore Elite Oasis Washer is *** !
Since the purchase of both the Kenmore Elite Washer and Dryer both have performed poorly or not at all. Back in 2010 a service tech did come to replace a defective mother control board on the washer and now it works worse than before . Trying to get a sears service tech out to the house on time is also a waste of a day , even if the show up . I now have a four year old washer that now does not gets used at all and I have to juggle my laundry at the local laundry mat . Good thing I am a single man ,if I have a family and kids this could be a disaster . Also, I am selling my home so now I have to buy two new machines to replace the *** that is in my house . Sears just lost my money after 20 years and 3 homes filled with their products .
Sears has never been the same since Kmart bought them everything about Sears sucks now it used to be the craftsman tools u can bring back and exchange no matter what not anymore Kmart has destroyed Sears like they destroyed there own company I'm a mechanic and I use craftsman tools it seems Sears is no longer a store for a man to go to and shop thanks Kmart for destroying what used to be a great department store that had good customer service somebody needs to take back this company and restore it back to the way it used to be
On 6/25/11 we purchased a small Whirlpool side by side refrigerator from the Sears Outlet in Shrewsbury MA. It was not used/returned, simply had a small scratch on the paint, and we were given a full warranty for this appliance. The cost was 800.00 We set up a delivery...
Sears/Kohler GT5000 Junk
I bought a GT5000 with the Kohler 25hp engine in 2005. The first engine leaked oil through oil gasket, smoked and backfired terribly. Sears replaced the engine under warranty. The second engine had the same problems after 6 months. Called Sears and I was told the engine was a replacement part and had a 90 warranty. So much oil leaked and collected that one of the many backfires caught it on fire and almost burned down my garage. The melted plastic parts alone where over $700 so I went the re manufactured route recommended by the service tech. Finished the 2010 mowing season and the start of 2011 all three issues are back. Hot oil shoots on your left foot when it warms up, runs all round the frame then drips all over the garage floor. The recommended shut down procedure works 70% of the time so I mow with a fire extinguisher he hand. Again told it was a 90 warranty on replacement parts.
Sears only employs ***
I am flabbergasted by my recent interactions with sears. I purchased a refrigerator for my parents. The delivery was a nightmare, they kept my elderly mother waiting all day then called at 10:30 at night to say they were still on their way. She asked them to deliver the next day. The next day, no one knew where the refridgerator was and we spent one hour on the phone trying to figure that out. When delivered, they said they could not set up the ice- maker. HUH? So that was another call and another visit, when the technician arrived he said he was the wrong guys and gave my mother a totally useless number to call to reschedule. After another hour on the phone with non-english speaking individuals, (and being hung up on twice)I gave up and called my own plumber to the tune of $120! But i guess that is what Sears wanted all along right?! Never again will I step foot in sears, terrible service and an utter waste of my time.
Sears has to be the worst company ever. On May 24 I called into sears for a repair tech to come and repair my range. The customer service rep. scheduled me for the following date. The tech was a no show, after informing sears they stated that they will rescheduled for next avail. date.Second time same thing no show. That Sat. tech was scheduled to come again only to say that he can not repair the appliance because he does not have the proper tools. i also found out by one of the customer service reps is that sears allows you to scheduled online for a tech knowing that the date that populate online are complete wrong. See sears will schedule you knowing that no tech will be coming out to your home. That why it takes a tech at least 4 schedule times before they tech comes out.
We had sears home service (SHS) install a brand new 5,000 Heat& Air unit July 2009. In April, we turned the unit from heat to A/C and it did not work. After several repair calls ( some of which were no shows by the repairman, unsuccessful repairs, accusations that...
Misrepresentation on Sears Website
I loved Sears. We shopped there for our most important appliances and furniture because shopping at Sears has always been a good experience. Customer Service was great and I've never had a problem with them that they were not quick to solve. I went online to find a desk with built in file cabinet, like an executive desk but not with the price. Found this great desk with separate file cabinet on castors. It was for 379.99. I was so pleased. I called the number to order and spoke to the CSR and confirmed we were looking at the same product. I made the purchase and eagerly awaited the delivery. The desk finally arrives and we open up the box and start setting up before we realise there's no filing cabinet. So i call Sears thinking it must be an error on their part. Only it wasn't. Apparently the filing cabinet was sold separately. I told the guy no way. I checked and double checked and no where did it say file cabinet sold separately. He asked if I was told by the CSR when I called in the purchase and I told him it was never mentioned that it was. He checked the website and agreed that it didn't say that and proceeded to check another part of their system to see why the file cabinet wasn't sent. He finally came back and said he found the information indicating that it's sold separately but he had to search for it. He said he couldn't do anything and transferred me to the complaint dept. I spoke to a woman and explained the problem and right away she said "Ma'am I'm not giving you a free filing cabinet". She said that I "assumed" that the file cabinet came with the desk. I argued that there was nothing to say it didn't. She didn't even apologise for the inconvenience or additional cost but said she wasn't giving me anything for the "misunderstanding". I asked to speak to her supervisor and was told the same thing before I even finished my complaint. I asked to be transferred to someone else. I got the head of the department who shut me down before I even got started on my complaint. I was so angry. I couldn't believe this was the same reputable company I enjoyed shopping at. I told them I'd make a complaint to the BBB and she said to go ahead. I filed the complaint and got the standard, we have a disclaimer and Sears reserves the right to make changes on its website....yada...yada...yada. I was even offered 50.00 for the inconvenience. I declined. Needless to say the matter couldn't be resolved by the BBB. I will NEVER shop at Sears again. Worst customer service ever!!
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