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I hired Sears (Lorton, VA office) to clean the carpets in a house I was renting. They were selected because they are a national chain and my landlords are very picky about their carpets and demanded approval of the company prior to my being able to contract them. ...
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1 comment
Anonymous
#351324

SEARS LORTON VA did the same thing to me! I hired the company, trusting the Sears name, for air duct cleaning.

The workers showed up wearing doo rags, but I still let them in the house because the lead technician had a work order on Sears letterhead. They broke the joints of my duct work with reckless handling. Then they wanted to charge me for additional services to fix the damage they caused.

(I eventually hired Cropp Metcalf to fix the damage Sears caused.) When I questioned one of the SEARS LORTON VA technicians about his background, as he was in my house with my understanding that he represented the Sears name, he explained that he really works for Cyprus Air of Alexandria, VA -- another company I have heard troubling reports about -- and that the owners of Cyprus Air acquired the Sears franchise name in LORTON, VA. SEARS LORTON VA is disreputable and NOT professional at all!

Review
#248431 Review #248431 is a subjective opinion of poster.
Service
Sears Cleaning Service

Sears in Baltimore, Maryland - Carpet Cleaning Charged $200 Extra

I requested a carpet cleaning service on April 24th 2011, they came and did 2 extra closets without asking me and charged me $200 and had my little brother sign on the invoice. I had to go to the hospital with my sister and they will not refund me because my brother has consented on the invoice. I talked to about 7 different people and they basically told me to do whatever I can because they will not refund me. A person named Brooke told me that she is the one in charge of making the refunds and she won't because of whatever B.S. She also claims that they have the highest customer service ratings in the country. With my experience this is the worst customer service EVER!!!!!
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1 comment
Anonymous
#319111

Almost the same thing happened to me, only it was $400 more. Never authorized the additional services, I wasn't home, and an adult signed the invoice.

They claim there is nothing that can be done. Have you had any success getting a refund?

Review
#248218 Review #248218 is a subjective opinion of poster.

Update by user Apr 20, 2012

OK. After last years fiasco with sears over this lawn mower and them replacing the defective carberator, this summer the darn thing doesn\'t work again.

After using it for 10 min. it died and won\'t start.

Now the engine won\'t even turn over. The pull start is frozen....

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13 comments
Anonymous
#1691040

I brought a riding mower ( Craftsman Mower ) Model # 917.20380 and the Warranty is a big rip off, they want $99.95 to look at the mower service fee plus I have to pay part of the labor charge. The mower is nothing but junk, have had nothing but trouble with it. I can see why Sears is closing all their store's

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Review
#248210 Review #248210 is a subjective opinion of poster.

Update by user Aug 22, 2011

UPDATE: I submitted the text of this post to Sears Customer Relations as well as the CEO of Sears. Within two weeks we received a phone call, and, to keep it short, Sears is replacing our stove. Definitely a step in the right direction.

Original review posted by user Jul 10, 2011

The problem here is simple: we...
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1 comment
Anonymous
#316717

That just goes to show you how incompetent Sears is and how they manage to have us fall for their tricks every single time.

Review
#248034 Review #248034 is a subjective opinion of poster.
Loss
$1600

Update by user Aug 10, 2011

Since I posted this, I was finally contacted by a rep from the mattress dept.

Nothing was resolved, and I still have the *** mattress I had. I was called a liar and informed that they tried to convince me to not buy this replacement, because it was cheaper than the...

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Review
#248032 Review #248032 is a subjective opinion of poster.
Loss
$1300
The Terra Linda Sears, entrance and exit are filthy! I brought this to the attention of the store manager a month ago, and STILL nothing has been cleaned up! A good power-washing is needed, as it is an atrocious sight, compared with Kohl's which is next door!...
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1 comment
Anonymous
#515222

Agree. I've told the Northgate Mall Sears mgmt for years now to please remove the ashtrays (or move them as per law 20' away from the doors. As it is now their employees, and others, smoke there making it so customers can't get in or out.

Review
#248026 Review #248026 is a subjective opinion of poster.
Service
Sears Manager

Sears Lawnmower - Snapper

I bought a Snapper 21 SAL Lawnmower from Sears in Eden Prairie, MN. I've had it under 2 years and it will not start. I called Sears and their manager told me over the phone the warranty will not cover this. I asked how you can diagnose what is wrong with the mower over the phone? Terrible customer service from Sears, not surprising this Company is a shell of it's former self. DO NOT BUY ANY APPLIANCES FROM SEARS, once they sell you the appliance they walk away from all obligations. This mower cost me over $340 and the person who sold me this piece of *** said it was the best mower for the price. If that's true, that's frightening.
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2 comments
Anonymous
#327963

The point, if you actually read the review, was that they told me over the phone they would not cover even though it was under warranty. He diagnosed over the phone what the problem was because he said that 99% of the time it's the fuel.

Guess what?

I brought it into Beiswenger's repair and it was faulty wiring, which was covered. You're an ***, stay off these boards.

nikalseyn
#310521

This is a trick, right? You are complaining about Sears not doing, what?

Fixing your mower over the phone or just coming out to service it for the heck of it, free of charge? I am sure if you called Sears and told them to schedule someone to come out and look at and then repair your mower, they would do so. They are not going to do anything for you under warrant, because the warranty has expired. Really do not understand what you are complaining about.

Machines break and your mower "won't start." That could be the result of many things, all of which I am sure Sears would figure out, for a price, if you want them to. Or, do as I do and never, ever buy anything from Sears.

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Review
#248019 Review #248019 is a subjective opinion of poster.

Sears is replacing broken tools with old junk

I went to Sears to replace a rachet wrench that was bronken after only a few use and it was replace with an old repaired piece of junk. I work with my tools all the time and I take pride in having nice tools in my chest and this replacement looks like I drug it home behind my truck. I think this is *** and I am pissed off yes. I am a mechanic and have thousand of dollar in older craftsman tools but in the last ten years the tools are crapsman quality now so I wont pay any the extra for no quality anymore. The customer service people have no clue in La Crosse Wisconsin what they are doing and of course as soon as you complain the manager in not there but you can ask fot them to call you an wait a month or two? I hate this store and Sears.
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1 comment
nikalseyn
#310524

I stopped buying craftsman tools a decade ago due to the low quality---and this was after both my father and I faithfully bought their tools for decades. Sears is now but a shadow of it's former self.

There is really no reason to shop for ANYTHING at Sears anymore. You can get better quality and much better customer service elsewhere.

Review
#247970 Review #247970 is a subjective opinion of poster.
Service
Sears Replacement
My delivery on my range was a nightmare.It was rescheduled two times because of manufacture delay.That I can deal with,but being 4 hours late,then the range being damaged,that did it.I cancelled the order,went to best buy and had my range delivered the next day.All...
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5 comments
Anonymous
#320885

now i can see why sears is worried about hhgregg coming to the chicago market.better selection,better customer service,but most of all,much better delivery service and installation.

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Review
#247963 Review #247963 is a subjective opinion of poster.
Service
Sears Delivery Service
Ordered a box spring and mattress on Sears.com on July 3rd for delivery as soon as possible. Delivery was scheduled on July 9th between 12:15pm and 2:15pm. As of 2:15pm today - no delivery. I call the 1-800 number for the delivery confirmation only to hear that the...
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2 comments
Anonymous
#311983

To MadinKaty,

I'm sorry you had this issue with your online order. I understand your frustration and we would like to help get this resolved. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the online order was made under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (MadinKaty) for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

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Review
#247877 Review #247877 is a subjective opinion of poster.