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Still waiting for Sears extended warranty after 30 days.

Sears has the wrong parts listed on their mowers. They send me the wrong parts 3 times. It can be a safety issue. Do not buy craftsman products. Has the Briggs & Stratton engine. The list call for certain parts but when you order with the part number listed on the mower they do not fit. Second, I bought the 3 years extended warranty for the riding mower. One of the pulleys broke, they gave me an appointment on July 29th, I called on the 28th to confirm, guess what, they told me the technician is coming on Aug. 12 from 8am to 5 pm. I took the day off; I called at 2.15pm-4 pm and 4.45 pm all three times they told me I'm still on the schedule. At 5.45pm they told me the technician can't come. They also told me that the technician called at 4.30pm to tell me he can't' make it but I did not answer. Sears told me that the tech call both cell and house numbers. Then at 7.30 pm they called to reschedule on the 29th of August. Never buy a Sears product. When I call to complain all they say " we are sorry thank you for choosing Sears do you want to reschedule?" Not only they do not come but they bump you last again, and have to wait 2 weeks again. These people think that we don't do anything in our lives and can *** whenever they want. They do not understand that we have lives to.
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Review
#255527 Review #255527 is a subjective opinion of poster.
Loss
$2200
August 14, 2011 Scott J. Sears Cares Escalations Dear Scott (or anyone that can help me), I have desperately been scouring the internet to figure out how get someone at Sears to actually help me. I came across your name on Measured Up...
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4 comments
Anonymous
#1019474

Same exact scenerio, Remodeled the kitchen and spent about $14,000 on all Sears appliances back in 2007. Actually Sears repair man is in my kitchen working on the Fridg (Kenmore Pro 46-44823) It has been replaced 3 time and repaired 13 times.

There are no replacment for this fridge and the whole kitchen was designed arounr Freezer/ Fridge. Pretty much left with no option.

Not sure what to do at this time.

R. Ahmadi

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Review
#255434 Review #255434 is a subjective opinion of poster.
Loss
$3

Sears in jx tn did 10,000.00 damage to kitchen now wont pay

bought a dishwasher frome sears in jackson tennessee and bought the protection plan. they installed it. it strted to leak and we did not know and it warped and rotted outour floor. after 5 months they dont want to pay. kitchen had 9,800.00 worth of damage.i have done everyhting and talked to everybody at sears and they could care less. worthless people.they dont care about our oak floors that were molded or our sick family members. sears answer was that they will get it fixed and we will pay. so i did and they said no.im angry. i would not shop at sears if they were the last place to get something. they are an evil corporation and have no care in the world for customer service. i do not recomend them!!!!! for my worst enemy.:(
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Review
#255344 Review #255344 is a subjective opinion of poster.
Product
Sears Protection Plan
Loss
$9

Sears sold me a patio set that was a piece of ***.

Do NOT BUY PATIO FURNITURE FROM SEARS !!!! MY "Garden oasis Saratoga" is the worst envestment EVER.I bought a patio set from Sears and 4 out of the 6 chairs were very hard to assemble. The swivel chair was not even able to assemble,so i returned it. The parts were not even the accurate size to fit in the frame. When i called sears and told them they asked me if the swivel chair was messed up. It seemed like sears have a lot of complaints about it. The table was scratched. It was a nightmare !!! Please take my advise or you will be sorry !
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Review
#255250 Review #255250 is a subjective opinion of poster.
Instead of a review I'm pasting the acutul BBB form. See for your self. COMPLAINT ACTIVITY REPORT Case # 94357524 BBB serving Chicago & Northern Illinois Business Info: Sears Holdings Corporation 3333 Beverly Rd B6-258b Hoffman Estates, IL 60179-0001 800 762-3049...
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Review
#255099 Review #255099 is a subjective opinion of poster.
Service
Sears Replacement
Loss
$2000
7/6/2011 - Requested a repair service for a dishwasher. 7/13/2011 - 1st appointment: No show: Repairman called around 17:30 and told us that he was behind his schedule and was unable to come today: But the Repaiman(or dispatch) reported to Sears that no tech was...
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2 comments
Anonymous
#328970

Typical. I'm on my 4th time to have a "repair" man come and fix my washing machine.

All they do is order parts then the part's don't fix it. These so called "repair" men should be called swap-tronic men because they are completely useless.

They just keep swaping out parts one at a time until it works (which is hasn't yet). I'll never by another thing from Sears!

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Review
#255055 Review #255055 is a subjective opinion of poster.
Service
Sears Repair
Trying to replace a defective mattress has turned into a month long process. I am currently on hold (HAVE BEEN FOR ALMOST TWO HOURS!!!!). Everyone has been pleasant and offered apologies, but NO ONE is willing to help. All I have received is apologies. One of the...
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2 comments
Anonymous
#670151

I to was having difficulty trying to contact sears being but on hold it's a tactic they use to make you forget about ever calling back so they can drop your claim. The best thing you can do is go online to the better business bureau and file a complaint after waiting for sears to call answer resolve my problem after 1 month nothing happened as soon as I filed a complaint with the bbb who calls me three days later sears saying we are going to replace your mattress wow it took for me to contact the bbb for them to help me because of that month my dad who has a bad back had to sleep on that mattress for a whole month sears always says we strive to help out the consumer of course you have to pretend to keep your image up so they are going to tell you everything under the moon and the stars.

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#255038 Review #255038 is a subjective opinion of poster.

Sears Not Comunicating

SO i called my home warranty company to get my AC unit fixed. Mind You im 6 months pregnant home alone witha a toddler. It is BURNING up outside. they tell me someone will be out the day after tomorrow, which is now today aug,12,2011. No one gave me a time frame or anything just hung up. So i call sears the morning of the repair to find out whats going on about a time (its 9:30 am and allready 87 degrees in the house) they said i was put in the bracket for a 7am to 12 pm rapair.but hes been delayed allready and its looking like 1:30pm for my repair. and that i would get a call an hr to 30 min before he actualy comes out. so its 1:03om i call them back and they tell me that he is on his way. i tell them ok what happened to someone calling me? they tell me they dont know why he has not called. so then i do some cleaning and look at the clock and its now 2:30. wth. so i call them and the guy tells me that he is seeing a repair time of 4:30pm. i tell him what happened so far and he calls to verify. apparently he got an emergency service repair on the way to my house. but again no one has called me. i asked the guy what constitutes as a emergency repair? he says he doesnt know. ok whatever. so then shortly after hanging up as im making a username and such for this site i get a phone call. i answer and he hangs up i tried calling back and no answer. then he calls again. its my repair man. telling me he is at the person before me on the list and he will be there about an hr or so. and then sits there chatting on the phone with me asking whats wronge with my AC... hellloooooo for 1 if i absolutaly knew why would i have called sears and sat in the heat for 2 days? 3 if u count the day before where i tried melting the ice myself and trying to get it to work myself. and second of all i allready told sears why are you wasting time? its now 2 51pm and i am highly aggitated. im 6 months pregnant like i said its hott i have a toddler running around being grumpy because he is hott. i have bronchitis and my toddler has a cold. but ur telling me that is not an emergency repair during the summer? we shall see what happens. i better be getting some kind of discount for all these freaking hoops. im glad they think we can sit at home all day and not have things to do and they can just show up whenever they want and not have to stick to a timeline. yeah lets call and find out how difficult the next repair is so i can spend more time jacking off here to procrastinate the next job.
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Review
#255029 Review #255029 is a subjective opinion of poster.
Service
Sears Repair

Sears- terrible customer service-don't buy at sears

We bought a washer about 4 months ago - top of the line. Totally broke almost 2 months ago. Sears missed the first appointment, had to take a vacation day as they would not give a time that they would (not) show up. Called again - the next open appt was like 10 days later. The guy came out - machine totally busted and needed to order parts - which of course were on back order. almost 2 weeks later, parts are in, but they can't schedule us for another 8 business days. We are put at the back of the line after being totally inconvenienced and treated like you know what. I have been on the phone with them already almost 2 hours. Family of 5 with no washer - good job sears and the best part is being treated like #$@%- I will NEVER buy anything from your store again and everyone I know will and have heard about this!
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Review
#254859 Review #254859 is a subjective opinion of poster.
Loss
$1000

Sears review in Brooklyn, New York: Horrible service on warrantied dishwasher

I am now into hour six of waiting for the Sears repairman who was promised to me at 8:30 this morning. This appointment is to fix a dishwasher, which has been broken since May. The dishwasher is under an extended warranty, which was purchased on the recommendation of the Sears repairman who fixed this piece of *** the first time it broke -- one week after the original warranty expired. He said that it would continue to break -- the machines are basically *** -- and boy was he right. Sears has come out approximately every six months for the past nine years to fix this particular piece of junk. When I called about the latest self-destruction in May, they did send a repairman out a couple of weeks later. He informed me that 1) one of the reasons it keeps breaking is that one component hadn't been fixed properly on previous occasions, and 2) there was a leak in the tub, so that needed to be replaced. He ordered the parts and scheduled a follow-up appt to fix the machine. The parts didn't come, so that appointment was rescheduled. Once again, the parts didn't come, so another reschedule. Then one more reschedule -- after I waited here until 1 p.m. -- because the repairman was sick. Could they not have called me in the morning so I wasn't tied up all day waiting??? With the last reschedule, the girl promised up and down that she could schedule this repair for the first appointment of the day. He would be here at 8:30 a.m. I foolishly believed her. At noon, when there was still no sign of the repairman, I called Sears, navigated through the useless voice menu, and asked to speak to a supervisor. Ten minutes later, I was switched to a barely-English-speaking Indian gentleman who followed the script they use to deal with pissed-off customers. He was very polite, and utterly useless. I told him I wanted my warranty extended by the length of time this machine has been out of service, and I wanted to know when the *** repairman was coming. He put me on hold, and when he came back said to me, "I will call you back at this number in 15 minutes, I promise." That was at noon. It is now 2 and no word from either him or the repairman. I understand that this machine has cost Sears way too much money to repair over the years, and they are hoping that I'll just go away and let them off the hook if they provide bad enough customer service. I will never buy another appliance manufactured by or in any way associated with Sears, and I will make it my own personal mission to tell as many people as possible that this company is to be avoided at all costs. Sears does truly suck.
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Review
#254794 Review #254794 is a subjective opinion of poster.