Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears review in Cleveland, Ohio: Poor product and poor customer cervice

I bought a craftsman lawnmower platinum series in May 2010. The mower was retuned for repairs about two months after that. It was used for this summer and has been returned three more times for the same repair to the carberator. The third time i was told it was my fault and I had to pay $65 because the mower was overfilled with oil. I refused to pay because I had only gotten the mower about a month before and i never dded oil to it. They removed the charges and just asked me to pay for an oil filter. I did. One day after, the mower stopped working again. I requested it be refunded but I was told they cannot. i then requested that it be replaced. The store manager said she could not do that. Now I am told that they replaced the filter and plug that i will have to pay for. they could not find any problem. Calling is a waste of time because you get an overseas call center. At the store level the manager treated me as if I should not be complaining. She just shrugged me off, told me to call the repair center and walked back into the office.
View full review
Review
#254786 Review #254786 is a subjective opinion of poster.
Model # 11047789701 Ser # CSU 4409110 Defective Part # W10156252 Per The Sears's parts department (Defective Part # W10156252) is only available to me if I pay for a technician to come and visit me at a cost of 130.00 plus 111.00 for the part. This is due to the...
View full review
1 comment
Isreal E
#326531

You've definitely done your research and did your part to find the missing part, but is Sears really to blame here? I can understand why sending a technician with the part would be a wise idea rather than entrusting the part to you; they would be able to install it for you with no issue.

Have you already contacted a store manager on the issue? Have you tried contacting the washer/dryer manufacturer?

And if all else fails, how about contacting the Better Business Bureau (bbb.org) if things don't work out?

Good luck!

Review
#254583 Review #254583 is a subjective opinion of poster.
Loss
$900
Sears did a horrible dryer installation
We bought a new washer and dryer from Sears in July 2011. These were installed in our house on 13JUL2011. The installers did a horrible job. 1. They dented our wallboard. Offered to come back and repair it, but never did. 2. They left dirty fingerprints all over the...
View full review
2 comments
davebarnes
#341959

Sears sent us a check for $100 to pay for our handyman's services.

Better, not great.

View more comments
Review
#254564 Review #254564 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1000

Sears does not back up their products

I had purchased a stove from the Sears Hardware store in Eastlake Ohio about 10 months ago or so. Everything was working fine until about 2 weeks ago. The ignitor went out on one of my burners. So I called the service center and explained the situation to them. I was asked if I purchased a protection agreement with them. I said no I didn't because I don't believe in them. I was told well then there is nothing we can do for you. I was livid at this point. I said what do you mean there is nothing you can do I was told there was a 1 year warranty with it. This is the part that still fumes me, the lady on the phone actually told me that if I didn't have the protection agreement we don't care about your product. DON'T CARE??? That wasn't the end of it. Once I calmed down enough I called the store I purchased it from. I talked to someone (I forget the person's name) in appliances and again explained the situation. Take a wild guess and what I was told by the associate: without a protection agreement on it we don't care. I am still livid to this day with that kind of responce. I mean how can a company like Sears still be in business with people like that working for them? I use to buy Kenmore and Craftsman products going on for probably 40 years now, not to mention my father and grandfather were loyal Sears customers. Sears rest assured that I will be telling this tale to everyone I see and let them know just exactly how you view your customers, as pieces of slime. Show Sears? Never again.
View full review
Review
#254488 Review #254488 is a subjective opinion of poster.
So I just wanted to inform the readers here about a little something about the Sears Hardware stores in Ohio. I use to work at the Parma Sears Hardware store and I was fired by the district manager because my protection agreement sales were not up to company...
View full review
2 comments
Anonymous
#363864

What you forgot to mention worker@sears is the cumsumer who buys those appliances also can contact the maunfacher of the product they bought and buy that service agreement directly from them at a much cheaper price than sears sells them for saving them a lot of money.

View more comments
Review
#254395 Review #254395 is a subjective opinion of poster.
Service
Sears Manager
Sears has outsourced all the logistics to India and they are horrible. They hung up on me 34 times and I was on hold for over 20 minutes other times. They refuse to give me the phone number of the delivery person and they refuse to transfer me to the local Sears store....
View full review
10 comments
Anonymous
#1418655

DO NOT BUY SEARS Appliances. There customer service is terrible, located in india, cannot understand a word, they missed the delivery date with no excuse, contractor delivers with no idea how to set-up appliance. Sears is a joke and I HIGHLY recommend either Lowes or Home Depot for your appliances unless you want to pull out all your hair.

View more comments
Review
#254238 Review #254238 is a subjective opinion of poster.
Loss
$600

Sears lack of warranty support - mowers

I purchased a lawn tractor in April 2010. From the start it mowed at 3" when set at 5". I can't use any other height. I stored it inside over the winter. This year it also has a deck that shakes terribly...it may need a belt repair? THe "warranty' center told me I have to make the repairs and/or adjustments myself using my owners manual. Even though this mower had only been used for barely 10 months. Sears has left me high and dry - I will never use Sears again if this is their new policy for supporting customers and their warranties!!!
View full review
1 comment
steve
#326273

I hate to tell you but this has been Sears policy for years. Trust me, I use to work at the Parma, Ohio store for a while.

Another intresting note is that on all signing for Sears tractors it clearly states that their tractors carry a "Full 2 Year Warranty" but Sears does not want to back this up at all.

Review
#253747 Review #253747 is a subjective opinion of poster.

SEARS Delivery Men Stole Money From Home When Delivering Refrigerator

Purchased refrigerator fro SEARS. The delivery men came and when no one was looking stole $500 from my wifes purse. When reported to SEARS they didnt care and weren't helpful in any way. The delivery company XCEL said they invetsigated and the two delivery men said they didnt do it - case closed! Only two people entered my home other than my wife and son entered the home during the period the money went missing - they were the two SEARS delivery men. Following up with SEARS DELIVERY customer service I was put on hold for 30 minutes and then disconnected each time. Never ever got a response. SEARS service and delivery is abismal - do you want your home to be violated???? If NO then dont buy from SEARS
View full review
2 comments
SandZofPersia92
#523892

I am so *** angry right now. I just noticed today that while about to play my PS3 one of my videogames was missing, it was Call of Duty Modern Warfare 3.

It came out last year in November. Delivery men from sears came to my house to deliver a new fridge. First time it was 3 hispanics and they dented the fridge while taking it out of the truck so another order was placed. Second delivery comes around now 2 hispanics and one black guy.

My dad and I switched places while watching them. One of them must have gotten a small window of opportunity and stashed it in his pants or something because my tv, ps3, and videogames were in plain sight where the fridge was being put. My parents told me that it was probably tthem because Sears hires low lives to work at a dead beat job delivering things so they probably seize the opportunity to steal when they can since they probably get paid *** That videogame of mine is worth at least 60 bucks and one of them stole it.

I am going to contact sears tomorrow and get to the bottom of this and end this person. Dont steal from people because you didnt have a good education and landed a lame job at sears delivering things to peoples houses.

steve
#326276

that's pretty *** dude, sorry to hear that. Have you ever though about suing Sears? Or keep complaining all the way up to Eddie Lampbert who is the CEO?

View more comments (1)
Review
#253581 Review #253581 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$500
To Whom It May Concern: First, let me start off by saying that I have been a big fan of Sears for my entire life. They have always represented quality products and good customer service. They have always stood behind their products and have done their best to assist...
View full review
2 comments
Anonymous
#358213

TL; DR.

View more comments
Review
#253544 Review #253544 is a subjective opinion of poster.
Service
Sears Installation
Recently I had Sears service my HVAC system for my home. From the time the technicians entered my home to the end of the service I was very dissatisfied. Sears technicians did not wear not have their booties to protect my carpets and floors. They did not provide me any...
View full review
7 comments
Anonymous
#779190

I had the same experience today. They are a scam.

They may have completely ripped me off but I will never spend another dollar at sears again for anything.

View more comments
Review
#253530 Review #253530 is a subjective opinion of poster.
Service
Sears Cleaning Service