With Company response Not resolved

Kenmore Model 255.19702010


I expected that this model would still be under warranty because these chest freezers are supposed to last quite a while. Was wrong about that! I spent over an hour on the phone with Sears and they passed the buck around never coming to a resolution.

I heard that they outsourced the manufacturing to china which would explain quite a bit about what went wrong.

I lost about 300 in food and others have been complaining online with no resolution. It is a shame bc was a lot of money! There has also been a energy star recall on this unit.


Monetary Loss: $300.

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Sears Response

Dear 200mph,

Thank you for taking the time to post this feedback on your Kenmore Freezer. We strive to provide top quality products to all of our members and can tell you are dissatisfied from your post.

My name is Isaac and I am with the Sears Social Media support team. My group would like to speak with you further about this freezer issue you’re experiencing and would like to assist with a resolution.

Please send the following information – contact #, screen name (200mph), and the phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Isaac D.

Social Media Moderator

Social Media Support Team

@Sears Response

I have sent the email and contacted your team multiple times. Have received no call back


I am having the same problem. Did you ever hear back from Sears? thank you in advance, for replying.


I always thought that Kenmore was a highly rated product AND I thought that SEARS backs the customers up. Its a shame.

Will be going to Craigslist next. What good is a one year warranty?


There is a brand name "Kenmore" not a manufacturer. Everyone from GE to LG, Maytag to Samsung makes "Kenmore".

It is very difficult to know who actually makes a given item, and sometimes different manufacturers make the same model. That is why I would never buy from Sears, you just never know who made it and I doubt the sales people know either.


Energy star is an efficiency/energy savings rating.....not a indicator of how long a unit will last. Agreed...SEAR appliances have gone south.......and they know it.