I should have known right away when I called Sears to have my refrigerator fixed that I was in trouble.
Me: "Hi, I'm calling to see if a technician can come out and take a look at my refrigerator."
Sears Rep: "Certainly, Ma'm. What seems to be the problem?"
Me: "Well, it's much too cold. My milk is freezing."
Sears Rep: "And would your milk be in the refrigeration or freezer part of the unit?"
(Apparently, there are some people out there that are unintentionally freezing their milk. Go figure.)
Sears Rep: "Right. Well, we can send out a technician on Thursday, April 26th to help."
April 26th: Tech. #1 diagnoses damper issue. Reschedule for part isn't on truck and parts dept. closes in 10 minutes.
April 27th: Tech #2 comes and replaces new board & damper control.
May 1st: Tech #3 comes and replaces thermosister.
May 3rd: Tech #4 comes when parts dept is closed. Reschedules for Sat. (Says he is determined to find problem.)
May 5th: Tech #4 tests thermosister and says it's bad and replaces it with new, functioning one.
May 9th: Tech #5 replaces damper control. Calls the other techs a bunch of morons.
May 10th: Been over 30 hours now and my refrigerator is finally working properly again. (Sigh.)
Sears: "Wherever You Bought it...We'll Repair it. EVENTUALLY." (F@#$!!!)
Product or Service Mentioned: Sears Repair.