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Update by user Nov 13

After nearly 10 weeks with NO refrigerator, the contracted service company convinced Sears the refrigerator was DEAD! Sears sent out a replacement but would NOT remove the old one. I am DONE DONE DONE with Sears!

Original review posted by user Oct 12

My refrigerator/freezer has been broken for 7 weeks!! Sears is giving us the run around. I have a service warranty with them. The have replaced the compressor and freon .it still does not work. The service company doing the repairs (Service Plus in Slidell, LA) has been wonderful.

They have told Sears the part needed is no longer available. Sears insists on sending parts - 4 so far that are the wrong part.

The fridge can not be repaired and Sears is STILL researching if it is possible.

Enough is enough!! STALLING is making my life (and my family) difficult.

It also took 3 weeks before they could get a technician out the first time.

Trying to speak with a supervisor is near impossible. Asked for a supervisor to call on 3 different occasion. received 1 call back 2 days later.

DO NOT BUY SEARS APPLIANCES!

NOW I KNOW WHY THEY ARE GOING UNDER!

Product or Service Mentioned: Sears Refrigerator Repair.

Reason of review: Poor customer service.

Monetary Loss: $2500.

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h.kitchener
#1579235

Keep an eye on the news about Sears this weekend. They have to make a decision by Monday whether to file Ch.

7 or Ch. 11 bankruptcy.

You may never get the fridge repaired if they file. Might want to start looking for a new one, altho at another appliance store.

AeternumVale
to h.kitchener #1579798

Great point. While bankruptcy is immibent for Sears, you may have to purchase another one just to keep from the run around becoming worse.

If you can, contact the repair company who assisted you and ask if they may know of a vendor who has reconditioned or older models at a reduced cost.

More than likely, they can recommend a local vendor who can help you in the meantime. Hope this helps.

SuperBarb872
to h.kitchener #1579895

That would be my luck. Thanks.

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