Update by user Nov 13, 2018
After nearly 10 weeks with NO refrigerator, the contracted service company convinced Sears the refrigerator was DEAD! Sears sent out a replacement but would NOT remove the old one. I am DONE DONE DONE with Sears!
Original review posted by user Oct 12, 2018
My refrigerator/freezer has been broken for 7 weeks!! Sears is giving us the run around. I have a service warranty with them. The have replaced the compressor and freon .it still does not work. The service company doing the repairs (Service Plus in Slidell, LA) has been wonderful.
They have told Sears the part needed is no longer available. Sears insists on sending parts - 4 so far that are the wrong part.
The fridge can not be repaired and Sears is STILL researching if it is possible.
Enough is enough!! STALLING is making my life (and my family) difficult.
It also took 3 weeks before they could get a technician out the first time.
Trying to speak with a supervisor is near impossible. Asked for a supervisor to call on 3 different occasion. received 1 call back 2 days later.
DO NOT BUY SEARS APPLIANCES!
NOW I KNOW WHY THEY ARE GOING UNDER!
Product or Service Mentioned: Sears Refrigerator Repair.
Reason of review: Poor customer service.
Monetary Loss: $2500.