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I had refrigerator (only 3 years old, expensive and has already been repaired 3 times) A LEMON I WOULD SAY.... break down and it took over 5 weeks to come an repair, the technician was extremely rude. Had to ask him to leave my home. I take care of elderly and Sears...
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#1372356
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I have been dealing with Sears since September 7th trying to get a washer/dryer combo unit picked up and a washer dryer set delivered. I have been on the phone on and off for over 12 hours and talked to about 25 people and still no resolution. But they have charged my...
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AeternumVale
AeternumVale

Thank you for sharing your time and experiences. Immediately dispute both charges with your financial institution and have them perform a chargeback for both. There are fraud ...

3.1
#1372199
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Had a broken washer, called sears to fix it. Was told i could use the machine untill the parts came in. I went to use it three days later and it wouldn't drain. The diagnosis was for unbalanced load. Now it wont drain. Called and cancelled the order and of course the...
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1.1
#1371624
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On Sept. 14th of 2018 I purchased a dishwasher from Sears. It was supposed to be delivered Oct. 3rd. At 10AM on Octer 2nd i received a phone call stating that there would be a delay in delivery and the new date would be the 10th. This is unacceptable. I had to take a...
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AeternumVale
AeternumVale

I relate and completely understand where you are coming from. The phone systems are third party and are not accelerated to escalation. Contact your home states AG. the FTC and...

2.6
#1371252
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last year in Sept i purchase a riding tractor. It had technical trouble and sears came out to repair. They were unable to fix it. they came out over 7 times over a year and have not been able to fix it nor will they replace it. The say that the teck has to say the...
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1.0
I didn't like
  • Service has been the worst ive ever encountered
#1370611
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I called for service bcuz my dyer stopped in mid cycle & I could tell something was off with the start button. I had preventative maintenance in August on washer, dryer & range. I told the tech I felt something was wrong with the dryer start button. He said everything...
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#1370530
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1 year old Kenmore fridge $2500 purchase (LG), compressor failed when the fridge was 1 year old. I’m told I need to wait 3 weeks for initial service and will most likely need to wait a further 3 weeks for repair. No extended warranty means no options. This issue with...
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Anonymous
Ginger Jag

I am going through the same thing - 6 service calls, three replaced parts including compressor and it lasted a week. Getting results here is absolutely impossible.

#1370358
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I've had a very poor experience with Sears service. The compressor on my Kenmore Elite (LG) refrigerator failed. It took a week to have a technician diagnose the problem. We lost several hundred dollars worth of food. It took another 2 weeks for the technician to...
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#1369196
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Why don't I have a hard copy of my Maintenance Agreement with Sears? I even called a couple of weeks ago and was told that they would send me one. Hasn't arrived yet. Yes, I know that when I call they can tell me what is covered or not covered. I am paying for a year's...
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#1369096
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selling washing machines that break down every other month then when the year is up and warranty is gone ,they try to get you to buy a warranty for all your appliances for a 75.00 deductible when in fact the part is cheaper than the monthly fee and the deductible for...
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#1368484
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