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I have a Whirlpool water heater with bad Gas Valve Control 3 weeks ago I placed an order and after a week sent the wrong parts ; then talked to Max costumers services and placed the new order with the right parts after a weeks and few days call Jim and cancelled the...
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#1320264
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I have had Sears Maintance for very long time and have never had a problem up until now. I am so disgusted with the service at Sears I can’t even begin to tell you. I made appointments for my Maintenance on all four of my appliances. So I made four appointments for my...
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1.4
I didn't like
  • Terrible customer service for repair
#1319906
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I do understand why Sears is in bankruptcy, they have earned that status. Cheating Americans out of there hard work and earning entrusted to a company who will lie, cheat and steal anytime they can. The biggest problem is that they don't even have the decency to answer...
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#1319797
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bought Poulan Pro lawn tractor Model #274430 for $1,000 plus Sears repair plan $399 in August 2017 and 30 minutes into mowing it announced loudly that it was a lemon! Multiple techs, 10 appointments and a year of frustration, they can't figure out what is wrong after...
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#1319714
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I purchased a Craftsman riding lawn mower 4 years ago that just hit 100 hours. I noticed the transmission will not stop going forward when the gas is let off making for a dangerous situation. I also cannot switch from forward to reverse pedals without pushing in the...
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Anonymous
Anonymous

( shudder ) ... the thought of 100 hours perched atop a lawn mower ... ( shudder )

2.9
#1319092
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Sears - Horrible return policy

Bought a pair of pants for a present... Gave the pants...wrong size.. so I went to return them at 34 days after the purchase ... No refund ...no store card ...no exchange ...now I have a useless pait of 65 dollar dickies
1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1318723
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I purchased a dishwasher on Sears.com on June 16th 2018. The one i purchased was not to be delivered to the store until July 13th and would be brought and installed to my house on July 16th. I was willing to wait that long and didn't expect any issues to happen. I...
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#1318507
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I have been a faithful sears customer for years. "Entire kitchen full of new appliances". So i come home 0611/2018 and my under microwave lights are out. I pulled the bulbs, called Sears Parts and ordered these 2 little bulbs "$56.78" . During the delivery time i saw...
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Anonymous
Anonymous

...and that's only the beginning. This is not the Sears of our childhoods and early adult lives.

#1318376
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Sears had another company come out and look at my washer ,i have been calling for2months an have been giving the run around tell they wanting for some information an said they did get in touch with maven appliance i call Sears at least 20 times or more ,Sears isnt true...
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1.5
#1317875
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$3100 refrig/freezer just over 1 yr old failed to come back on for over 24 hours after a 30 second power outage. Repairman came out and reset computer by disconnecting power for over 15 minutes. I called sears and they advised me to disconnect power for 30 seconds,...
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1.0
I didn't like
  • Terrible customer service
  • Terrible warranty
#1317820
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