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Oct. 8th, 2018 our built in oven quit working. Called sears appliance repair. repairman said he would have to order the part. after 2 weeks and no part I called to check status. was told it was being processed. after 3 weeks and no call back from numerous calls finely...
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Company wrote 0 private or public responses to the review from Nov 27.
FragrantDhole422
FragrantDhole422

The repairman was here from2:56 pm until 3:16 pm for a total of 20 minutes at a price of $249.79 diagnostic and labor fee.

1.0
I didn't like
  • Inept out of country service reps answering the phone
#1409310
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Refrigerator broke on Thanksgiving on a 2 yr. old Kenmore Elite. Called warranty service...they scheduled it for Monday between 1 and 5 p.m. They said the tech would call on his way. I waited until 6....no call. Went outside to feed animals, my cell phone rang, I...
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Company wrote 0 private or public responses to the review from Nov 27.
1.0
I didn't like
  • It sucked
#1408777
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It is absolutely horrible that you trick your customers to use a leasing company that rips them off!! I am so angry right now! We purchased a refridgerator through your leasing program. Due to events in our life at the time we thought it a lifesaver. Four months in and...
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Company wrote 0 private or public responses to the review from Nov 26.
1.0
#1408480
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I bought new windows and a sliding glass door. It was my understanding I had a LIFETIME guarantee on all my windows and the door. I paid cash for all of it. in '2010 This weekend , my lock busted on the slider door. Two springs came out and it will not lock.I called...
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Company wrote 0 private or public responses to the review from Nov 26.
#1408101
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To Debra Tsenguyen On 11/19/18, the Sears technician arrived at 8:07am today. The tech placed in the new part that was ordered, but he had to order a control panel. The first technician did not know he had to order a control panel along with the display. According to...
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Company wrote 0 private or public responses to the review from Nov 24.
1.0
I liked
  • Absolutely dissatisfied
I didn't like
  • Very dissaponted
#1406979
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Bought pair of earrings from Buena Park Sears. It is supposed to be 14 karat gold with diamond accents. In less than 2 months the gold is coming off the earrings and the diamonds are not real. the receipt says exchange or refund within 30 days but the receipt also says...
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Company wrote 0 public responses to the review from Nov 22.
#1405647
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Sears - Bad customer service!!!

I did what you recomended, after writing my review of the bad experience. I called them again. Long story short they were ignoring my issue. Acted like it hadn’t happened. I then asked to talk to a manager and they hanged up on me. I will never buy from them again.
Company wrote 0 public responses to the review from Nov 21.
#1405422
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I was trying to purchase a pair of boots online and wanted to take advantage of a cupon offered for Black Friday. Long story short. The person i spoke to online agreed to waive the shipping fees due to the fact it wasn’t available for me to pick up at my local store....
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Company wrote 0 private or public responses to the review from Nov 21.
1.0
#1405161
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Why am I being charged $54.45 for Sears to tell me they don't have the part I need? Then the next day charge me an additional hour and a half to make a repair that only takes 10 minutes? In addition, when I asked to see the BOX the part came in I was shown the part not...
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Company wrote 0 private or public responses to the review from Nov 20.
2.5
#1404743
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My Samsung dishwasher is under the extended warranty & it’s only 3 years old. It’s not a cheap model. The dishwasher has been repaired over 10 times. The latest was I had to wait 5 weeks because they kept ordering the wrong part. Sears sent me a check for $50 but the...
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Company wrote 0 private or public responses to the review from Nov 20.
1.1
I didn't like
  • Stand by your protection agreement
#1404287
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