I ordered two hardware items (welding tips) from Sears.com. One of the welding tips was delivered to me late and was not what I ordered.
I attempted to return it to a local Sears Hardware outlet during my lunch break. I was told that they did not accept returns and that I needed to take it to a full line store at the mall for a credit. Since the item was only $13, I decided it wasn't worth the trouble to fight the congestion to make a separate trip to the mall.
I won't be doing any more business with Sears or Sears.com. Their return policy is silly.