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Sears Disrespect Continues and Refuses to deal and solve the problem they created. Two Bracelets bought and PAID on June 5th to be delivered on June 15th. Today, (June 21th) sears tells me during a livechat (they've been saying since the 15th), the order is ready...
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4 comments
Wanderlei
#316310

I was reimbursed. Thanks a Lot PISSED CONSUMER.

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Review
#244526 Review #244526 is a subjective opinion of poster.
With Official Company Response
Signed up for Furnace installation March 11 2011. Salesman came to my home to sign up for the installation and took payment from Sears MC, although Sears is not licensed to sell in home. March 29, installer arrived to put in furnace, supposed to be done in 1 day. ...
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5 comments
Anonymous
#426211

On Jan. 16, 2012 Sears came to install a boiler at my home in long island NY.

As expected, they contracted the installation of the boiler to a plumbing company. About 1 hour into the installation, Sears called to \"check on my satisfaction\". I told them I was fine. That was the last phone call from Sears I have received.

I chose a Sears boiler because of the reputation for service that I had heard so much about over the years from other customers about service. I expected my experience to be customer friendly and that Sears would be contacting me to follow up on my boiler. After five days of no heat and my daughter having surgery to come home to a freezing cold house, they were able to set up my 3 zone boiler to one zone. Included in the price Sears gave me, all three zones of the boiler would have new thermostats.

The installers told me that in order to get the other zones running, I needed an electrician because there was a short in the wiring in two zones but and they could install a new thermostat to one zone and if i ever got an electrician to fix the short in the other two zones, then two new thermostats could be installed. As of this writing, I am still waiting (Feb 9) for them to install the thermostat. The problem as i have explained to them is that this new boiler is putting out too much heat, i have gone thru 80 gallons of oil in 8 days!! it is literally costing twice as much to run this new boiler than it did with the old boiler.

I am so dissatified, totally unacceptable. The thermostat is at the lowest setting and sill my house is too hot and oil is being wasted each day. Sears has not responded to any of my issues. All the details are too long to put here but is there someone out there who actually reaches in Sears.

I have gotten voice mail but no one at all has contacted me from SEARS about my issues with this boiler. I did not purchase a boiler from a plumbing company, I purchased it from Sears and Sears has abandoned this installation completely. The sales rep told me that I would have a project manager who would contact me and no one ever once called me check on my nearly 8,000 purchase. I cannot understand why when i was considering SEARS to install my boiler, they called me over and over but literally as soon as i signed the agreement, that was the last time I could speak to a sears representative.

I was told i would have a project manager and a list of numbers of peopole to call if I had any problems. It did not take long to realize that they are only intersted in sales once a sale is complete then they "assume everything went well" and then never hear from them again. I dont know how you feel about customer service, but the project manager should have called me personally or had some one from the nassau county sears department should have made sure especially light of your financial situation that I was a happy customer. The sales rep told me over and over that no one would leave my house until i was taken care of.

what a lie that was. email- inet93@aol.com

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Review
#244437 Review #244437 is a subjective opinion of poster.
Service
Sears Installation
Loss
$3900
I am a landlord who ordered a Portable Dishwasher online for delivery to a tenant in Calgary. I asked for the delivery which was booked for a few days later(Sat). I gave them my tenant's Ph# as well as my cell #. It never showed up. When I inquired as to why"For...
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1 comment
SearsCares
#304476

To Sears Valued Customer,

I apologize that I'm just seeing this post and for all the problems you've had surrounding this purchase of a dishwasher for your tenant. I hope the issue has finally been resolved however, if it has not, please allow us to intervene. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the following screen name, which I've created for you, (BrutalDelivery) for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Review
#244416 Review #244416 is a subjective opinion of poster.
Service
Sears Delivery Service
With Official Company Response

Update by user Jul 23, 2011

I did go to the Operations Manager and they allowed the return. I wrote to Lou (President of Sears) and was told they would extend my warrenty on our refrigerator and vacuum.

However I only recieved verification for the refrigerator and not the vacuum. My \"conflift\"...

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5 comments
Anonymous
#398193

I DID contact the local store manager and also Corp Sears ( I think close to 20 contacts with different SEARS employees)Heck I even had the local Orchard Supply manager contact me as SEARS couldn't find their own store!!!!!. Seeing todays news of SEARS closing stores, why am I not surprised.And while I found out it was a third party who sold me the item on SEAR's own website, all email correspondence ALSO came from SEARS. F' them!

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Review
#244347 Review #244347 is a subjective opinion of poster.
Service
Sears Manager
With Official Company Response

Dishwasher broken for weeks now and still Sears says we are not a priority!!!

Our 3 year old piece of ***, likely made in China dishwasher has been broken for weeks now and I just got off the phone with a CSR who could care less. We have had 1 Sears repairman out and another company contracted out by Sears out twice. The Sears contracted guy that came out to the house first- performed the diagnostics on the problem with some prompting and figured out the problem we think (not totally convinced that this is true since they had to send out 3 guys to fix our 3 year old fridge before correctly diagnosing the problem) ordered the needed part and told us the part would be in on Monday (it was Thursday at this point). The same contracted Sears repair man showed up on Monday and realized that the wrong part had been ordered - this time when I asked when the actual part would be in he stated he did not know. Sears called 4 days later and left a voice mail saying that somebody would be out to the house on Saturday between 1:30 and 5 pm. This time it was a Sears repair man - however, he showed up without the actual part needed to fix (we think) the problem. Without even running any kind of diagnostics (ie turning the thing on) he said he was going to order a hose that would run from the dishawasher to the sink - I said this was not the problem and after much convincing I actually got the guy to tip the dishwasher up and I showed him where it was leaking and the part that the original guy had ordered. He left, Sears called later and said that they would be sending somebody out next Thursday. I called the 1-800 # today to reason with them and suggest that they send somebody else out today since they screwed up twice now and that I should not be treated like any other new service request in the *** - they failed to see my reasoning and the only option they could offer is that should somebody else cancel they will slot us in. Thanks Sears - the products you sell suck and your service sucks even more. Next time I will forgo the extended warranty and spend that money on having my craply made in China appliance serviced by a local repair service that cares.
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3 comments
SearsCares
Sears Response
#304464

To Jlatreille,

I'm so sorry for the negative experience you've had with Sears repair. We value your business and would like the opportunity to step in and help get this issue resolved once and for all. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Jlatreille) for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Anonymous
#303375

Jlatreille,

If your Dish Washer is still covered under the Master Protection Agreement (Which it sounds like it is), I hope you know that the Master Protection Agreement covers the Lemon Law.

I doubt they would treat this as "3 separate" repairs (They may) because it sounds like this has been 1 ongoing repair. Look inside the Master Protection Agreement booklet and look for the Lemon Law section. It states that 4 separate repairs within 1 year, basically Sears has to honor the Lemon Law and give you back what you paid for the dish washer.

The Sears Tech can give you the authorization number and spending limit, and you can go into your local Sears and pick out ANY dish washer - brand new of course. If you spend more than what they give you, well you will have to pay the difference though. Ask the Sears Tech if the dish washer would be "considered" a Lemon according to the Master Protection Agreement. He may have to do it anyway because it sounds like they can't fix it :)

Miss Elvira
#302013

Remember back in the 7-'s Sears was the best thing ever? that sucks that you went through that and am surprised...but not too much.

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Review
#244322 Review #244322 is a subjective opinion of poster.
Service
Sears Repair
On Memorial Day, I purchased a Kenmore refrigerator and stove/oven from Sears. They delivered the appliances yesterday and the refrigerator had no coolant. Of course, I had them take the old one away. I have just spent 5 hours at the store I purchased from with some...
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5 comments
Anonymous
#340477

I too will never be shopping at Sears again. I had a horror story in April with a washing machine that involved me living without one for 6 weeks after my purchase, followed by a cancelled fridge delivery today (a month after purchase) with the offer to deliver it in 2 & 1/2 weeks.

I explained that I am tired of living off non-perishable food at this point and I will not be dealing with them again. The sales rep was able to negotiate a different model and an earlier date for delivery but when I asked if there would be compensation for the inconvenience (ie. waiving the delivery fees, for example) he said "why would we do that?" He then agreed that service is getting bad with lots of companies and he knows that it impacts the customer.

Well, it impacts those of you on the front line too, buddy. I'm not going back.

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Review
#244095 Review #244095 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears in Surrey, British Columbia - POOR ONLINE ORDERING & CUST. SVC

ATTENTION POTENTIAL SEARS CUSTOMER: Sears has the worst online ordering system I've ever come across, the website WOULD NOT give you an estimated shipping date until you submit your order. I submitted my order and found out that it will take a whole month to ship my item. When i phoned to cancel my order, they will not allow the cancellation. They said they will ship it out and I can reject it but will be responsible for the shipping cost. THERE IS NOTHING THEY CAN DO, too bad for me!!!!! EXTREMELY POOR CUSTOMER SERVICE, DO NOT BUY FROM SEARS. YOU WILL REGRET!
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1 comment
Anonymous
#304455

To Sue12345,

I'm sorry for the negative experience you've had regarding this online order. I am concerned with some of the information you were given when you called and we would like the opportunity to resolve this issue with you. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number your online order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Sue12345) for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Review
#244056 Review #244056 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$81
With Official Company Response

Sears Craftsman Lawn Mower a Fake!

We are in our 50's have never considered buying anything but Craftsman. We purchased a Craftsman lawn mower only to find it's a piece of junk with the timing skipping consistently. We learned that Craftsman actually didn't make the product but subbed it to Club Cadet who subbed it MTD. If I had wanted a MTD mower I would've went to Walmart and bought one for $500.00 instead of $3000 for a Craftsman. And their customer service - located in overseas - can't speak English much less provide any solutions. Craftsman quality is clearly a thing of the past - so sad - they use to make great products. Don't buy these over-priced lawn mowers - save your money and a buy a cheap-o - it's the same thing.
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2 comments
Anonymous
#332047

Would have to agree with 'crown59' have a 8 year old dyt 4000, with an automatic transaxle. A couple of years after may extended warranty ran out, so did th transaxle.

Ordered one from sears parts direct, got the wrong part, (for over $200) so had to pay to send it back, & was told, (even though THEY sent the wrong part) that the correct one would be over $750!? (more than the thing is worth) Owell...a lesson learned.

NO MORE "CRAFTSMAN" riders for me. (their tools & elect meters have also gone way down hill) Hope my rant is not typical, but word from local friends, says it's typical) Brian

SearsCares
Sears Response
#304439

To Crown59,

I'm sorry that you're so unhappy with the quality of your Craftsman tractor. We do value you as a long time Sears customer. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to resolve this and any other Sears related issue you might be having. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Crown59) for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

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Review
#244051 Review #244051 is a subjective opinion of poster.
Voice of experience. Do not purchase any brand of mattresses or box spring sets from Sears. If purchase from other sources please read the warranty before purchasing. We purchased a Stearns & Foster set freom Sears in 04/2010. The mattress exceeded the "Industry...
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1 comment
Anonymous
#301007

Same thing happened to us and now we are stuck with a junk mattress that we paid to much for..

Review
#243873 Review #243873 is a subjective opinion of poster.

Sears in Miami, Florida - Waiting for over a month to have my dishwasher fixed

To Sears CUSTOMER SERVICE DEPARTMENT How long does it take to get service from your service department? There is no truth to your advertisement, for it really takes a long time. Case in point: the ordeal that has become to service my dishwasher. Let establish first the time line On May 16th we place the first call and got an appointment for May 21th. The technician came and left, we were home but he reported that "no one was home". Did he come to my door??? We called back on the 23th to re-schedule; got an appointment for the 26th. But nobody came because there were no available technicians on that day. We called back on the 27th and got an appointment for June 4th. The technician came but did not finish the job, he needed a part, and had to re-schedule for June 8th; on that day he could not finish his route because he was late receiving the part he needed. We called on June 11th to acknowledge receiving the part and an appointment was made for June 14th. On that date the technician passed by to say he was coming back on the 17th to replace the part. But nobody came. When we called they told us that we were not scheduled for an appointment on the 17th and that the next available appointment would be on the 21st. Among the many excuses I have heard over the phone is "a dishwasher is not emergency equipment". But I beg to differ: in a household with 5 adults, 4 kids and a dog, dishwashing is a full time job. Maybe you have good intentions, but the road to *** is paved with them. The department in charge of providing service is not well managed and promises get broken left and right. This I learned by checking on the internet; there I found the complaints from other consumers about shoddy merchandise. A product sold by Sears was well made; the service was seldom needed when the item was new. But the new trend of having all products made in China, or any place where cheap labor is available, with parts made anywhere else, produces gleaming sub-standard products that break often. Then you sub-contract the service which creates a communication chain that often gets broken.
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Review
#243861 Review #243861 is a subjective opinion of poster.