Filter by rating
filters
State:
Show
City:
Show
Product:
Show
March 3 th I called sears to come out and give me a quote on a remodel we signed papers and that night I realized that I wanted to cancel I called and called and no one called me back ,I assumed that they got the message well 4 weeks go by and I received a called that...
View full review
Review
#247080 Review #247080 is a subjective opinion of poster.
Loss
$8

Sears is a Shell of its Former Self

I don't have time to tell you the whole story of my online Lawn & Garden purchase from Sears, and you don't have time to read it all. My friends and family now ask me week-to-week and month-to-month how. the saga is going. The simple truth is that I grew up going to Sears from about 1970 on. It was a national treasure. This pathetic mess that calls itself Sears is not Sears ... I don't know what it is. "Customer Service" is a scandal. Management is a rumor. Complaint Resolution is a farce. There doesn't seem to be anyone involved in customer contact who has the slightest idea what it means to provide service. If and when my problem is finally resolved, I will come back and tell the story. It is remarkable, pathetic, and sad.
View full review
Review
#247037 Review #247037 is a subjective opinion of poster.
Well here we go again! Had the same problem last year. Our new air conditioner / heat system was time for it's service call the yearly check up. I called the number to set up an appointment 3 weeks prior. Set for last Friday 7/1/11. Then called on Wednesday to...
View full review
1 comment
David
Sears Response
#308671

Katalina7,

I'm very sorry to hear that your service has not gone as you expected. Putting myself in your shoes, I wouldn’t blame you for being upset. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved. We'd also like to make sure that your service is completed as soon as possible. At your convenience please contact our office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the A/C unit was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide your screen name (Katalina7) so we can reference your case. Again, I apologize for any trouble we have caused but we do appreciate any opportunity to help.

Thank you,

Brian H.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#247030 Review #247030 is a subjective opinion of poster.
I went to Sears (Louisville, KY) to purchase a water heater. I asked the sales person if the unit was in stock twice, and they verified both times that it was. This was on a Sunday, so I set up the installation for Tuesday. Most of Tuesday came and went, so around...
View full review
2 comments
Anonymous
#351471

I can't believe that Sears.com has resorted into turning into downright thieves. I placed an online order for a stove on Sept 6th.

The next day, Sears.com cancelled the stove order by email saying the company was unable to deliver it. Funny, I checked the website and the same make and model was listed as "in stock", but just at a higher price than I purchased it at. In the email, it said I would receive a refund for the order that Sears.com cancelled in 3-5 business days. Well, 8 days go by and no refund.

Then I contacted Sears.com by email and get the response that it has to be "researched". It is now the 29th of Sept. and still no refund. So, another week goes by and I call this time and get the excuse that the store hasn't approved the credit yet.

What?! You took the money and didn't deliver the product, but you haven't issued a refund. I told the customer service rep, I don't care why the refund wasn't approved because they owed me my money back. Oh, we'll have to check on that.

So, 3 weeks go by and no refund. I'm off to my bank to report this as fraud so I can finally get my money back. I'm doing a house remodel and need the money that Sears.com stole.

Needless to say, Sears.com is without excuse for refusing to refund my money for an order it cancelled nearly a month ago. Buyers beware.

View more comments
Review
#246214 Review #246214 is a subjective opinion of poster.
Service
Sears Installation

Sears repair

I bought a new washer and dryer at Sears that is now 6 months old. The dryer is not drying. Called them for repair and was told it would take 8 days! I find this is very unacceptable. I have always bought Sears appliances. I am very unhappy with this. Laundry is a daily task. I cannot believe it should take this long for repairs. I'm also unsatisfied that a new machine is already having problems. Unless something is done sooner than the 8 days I will go elsewhere with my future business. I had more confidence in the Sears name!
View full review
Review
#245628 Review #245628 is a subjective opinion of poster.
Ordered online at sears.com. Received pick up confirmation. Drove 40 miles to store. No product. They never had it. Store could not refund money due to Sear's LOUSY retail computer system. They even worked with sears.com to do so. I later called sears.com. They...
View full review
1 comment
Anonymous
#309868

Contact your local department of consumer affairs and file a complaint. Sears refused to refund the money of my family and after we contacted the department of consumer affairs, sears refunded money in two weeks. This is after trying to get a refund for 3 months!

Review
#245385 Review #245385 is a subjective opinion of poster.
I purchased front load washer and dryer about 5 years ago and had nothing but problems from the start. My dryer quit working the first week and they gave me a new one, I thought wow that was great customer service. About 2 months later my wife called me while I was...
View full review
1 comment
Anonymous
#304548

To Mikepcr,

I am so sorry about the multiple issues you had with both your washer and dryer. I also want to apologize for the negative experience you had with Sears repair service. We hate to lose a customer over any issue but especially when it comes to issues regarding the quality of the product you purchased or bad service from an associate. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to resolve this and any other Sears issue you might have experienced. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the washer and dryer were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Mikepcr) for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Review
#245344 Review #245344 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1600
Sears review - Oasis HE Kenmore Elite Washer – Poor Service and lack of Ownership!
Oasis HE Kenmore Elite Washer – Poor Service and lack of Ownership! We purchased an Oasis HE Kenmore Elite Washer from our local Sear store in 2006. At the time of our purchase we also purchased the extended warranty for both the washer and matching dryer. We had done...
View full review
5 comments
Anonymous
#315595

I have a Kenmore HE washing machine, tub and gears rusted out after four years. Purchased extended warranty and scheduled date for service.

We hade to pay a lady to sit at our home because my wife and I work out of town. Service guy did not show. Called the warrenty dept. and went through 30 minutes of *** of being referred to several people who barely speak english.

scheduled another service, paid the lady to sit at our home, service guy came and ordered parts which were delivered following week. Pre- schedule a service date, service tech did not show, couldn't find our home but was there the week prior. Went through 30-40 telephone *** again and scheduled another service date. We have not had a washer now for four weeks, are totally put off by Sears, kenmore etc.

etc. etc. we will NEVER purchase another kenmore product or anything from Sears again - EVER.

products are junk and warranty service is a complete joke. take my advice and purchase a maytag from Lowes or Home Depot.

View more comments
With Official Company Response
Review
#245215 Review #245215 is a subjective opinion of poster.
Loss
$600
Management (Marta) was rude and unhelpful. I was not listened to, spoken over and treated like one of her employees. The product I bought was delivered broken. She would not explain my options on how to remediate this situation, only that she will not help me. Walked...
View full review
2 comments
Anonymous
#317879

Chefn_up@msn.com

View more comments
With Official Company Response
Review
#245208 Review #245208 is a subjective opinion of poster.
Service
Sears Manager
Loss
$500
I placed an order at the start of June for three items. A few days later, I got one item. After an additional week went by, I checked the status of the order to find that it had been signed for by someone other than myself. While this is typical these days, when I've...
View full review
1 comment
David
Sears Response
#304502

To Commercesd,

I apologize for the mess that has become of your online purchase. We certainly hate loosing you as a customer over this issue and would appreciate the opportunity to get this resolved. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the online order was placed with (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Commercesd) for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#245183 Review #245183 is a subjective opinion of poster.