Filter by rating
filters
State:
Show
City:
Show
Product:
Show
we have experienced issues with sears online services. We ordered our christmas gifts this year with a sears gift card and the gifts never came and we had issues trying to use the gift cards. Each rep said something different. I still don't know if we have the...
View full review
1 comment
David
#296500

To Julie,

I'm sorry that you've had these issues Sears online services. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help get the issue with your gift cards fixed and hopefully keep you as a valued customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and also the following screen name, which I created for you, (Anony060811) for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Review
#242121 Review #242121 is a subjective opinion of poster.
Loss
$120
I bought a stove at Sears. With delivery should have been the install of the anti tip device clearly stated for the delivery team to install. Other merchandise on the order not delivered, but the real frustration starts when you call the delivery service line and get...
View full review
1 comment
David
Sears Response
#296488

To Sears Valued Customer,

I'm sorry for the issue surrounding the delivery of your range. It appears that the job did not get fully completed and that the associate in one of our call centers also failed to provide assistance. My name is James and I am part of the Social Media Support Escalations team at Sears and we do value you as a customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the following screen name, which I've created for you (Delivery0608) for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#242070 Review #242070 is a subjective opinion of poster.
Service
Sears Delivery Service
Purchased vacuum for in-store pick-up and 4 hours later the IN STOCK item was still processing! I could have drove 3mi to the store and bought it and been home in 20 minutes. At Best Buy I wait 10 minutes for an in stock item for pick-up. I think they are missing the...
View full review
1 comment
David
Sears Response
#295961

Dear Sears Valued Customer:

My name is Susan and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance and offer my deepest apologies. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue or at the very least monitoring the progress of the current resolution. We need to make sure that everything that can be done is being done on your behalf.

At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the In-Store Pick-Up item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (In-Store Pick-Up) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#241892 Review #241892 is a subjective opinion of poster.

Update by user Jun 01, 2013

Juat an update. The machine flooded again...

Of course Sears has done nothing... Spent $300 to fix...

different part, but likely result from their first mistake...this one could have easily set house on fire...something shorted... at least no longer under warranty...

View full review
19 comments
Anonymous
#665745

I love Sears ,best customer service,I am also helped.May Sears live long

View more comments
With Official Company Response
Review
#241809 Review #241809 is a subjective opinion of poster.
Service
Sears Repair
Loss
$50

Stay away from sears home service

Had shs out to fix my Lennox Heat pump. Technician said a board needed replaced he was unable to order the part. Talked to 3 different people each time I called I had to go thru the same story over and over . I kept their names but they must make them up as they go because nobody recognized or had a record of previous conversations.Spent 3 hours on phone with their complaint dept. Was told they won't order the part and wont refund my money. Felt sorry for the tech.Don't trust sears home services.Go somewhere else.
View full review
Review
#241775 Review #241775 is a subjective opinion of poster.

Sears sent un-solicited master card to us

Have held a "Sears Card" and been a customer since 1978... Just received an UN_SOLICITED citi-bank master card from Sears. Called their card folks and got nowhere.. pushed for a supervisor and talked w/her.. got nowhere.. waiting for a cal from her boss.. and going to go up the ladder until I hit someone who can fix this problem. Somewhere.. someone can solve this. I have told them I WILL use "social media" to spread the word. Told them we have enough cards and that by doing this, Sears has "ding'd" out credit score.. NOT HAPPY and I want them to fix it now!
View full review
1 comment
Anonymous
#296603

To Valued Sears Customer,

I'm sorry for the frustration and for any way that this incident has harmed your credit. We are happy to help you straighten this out with Citibank. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and we will call you directly. Also, in your email please provide the following screen name, which I created for you, (Unsol0606) for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Review
#241656 Review #241656 is a subjective opinion of poster.
Product
Sears Credit Card
We purchased a Sears washer/dryer set ,Model HE2, and had it delivered and installed by Sears. The dryer recently stopped functioning. We had an appointment between 8-12 to get it diagnosed. The tech called at noon saying he was late and could he come in 2 hours.We...
View full review
2 comments
David
Sears Response
#295966

Dear Joeg12:

My name is Susan and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue. We need to make sure that everything that can be done is being done on your behalf.

At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the Dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Joeg12) you used to post on this site, for reference to your issue. We look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

View more comments
With Official Company Response
Review
#241590 Review #241590 is a subjective opinion of poster.
Loss
$650
Sears has the WORST customer service of all major retailers. We will never buy from that company again based on our most recent experience. I had purchased a replacement Craftsman lawn mower on April 30, 2011. This mower replaced a Craftsman mower that I purchased...
View full review
3 comments
Teresa B
#310992

You should report them to the consumer protection agency and the better business bureau because it seems clear at this point that sears knows it is selling defective lawn mowers and continue to sell them anyway. I too am having a difficult time getting them to honor their warranty and am considering a retaining an attorney to recover my monetary loss dur to my purchase of their defective product.

Don't allow them to get away with it.

That's why they keep doing it. Stand your ground.

View more comments
Review
#241357 Review #241357 is a subjective opinion of poster.

SEARS SUCKS

I am posting my story everywhere I can and shouting it well. SEARS SUCKS! At the beginning of March 2011 I purchased Sears Kenmore appliances from a very helpful salesman at Sears in Bloomington, IN to be delivered Mar 14, 2011. They were to call before arrival and had a window of 3-5. I received a call about 1 and ran across town (in the rain) to meet them so they could deliver the stove, dishwasher and frig. Upon arrivel there was a large truck in the driveway and the 2 sheepish drivers told me they had crushed my (NEW) gutters. In the rain I could see that - they gave me the name of their boss and put the appliances in the house. I contacted the man and he emailed me stating he was responsible. The next week after being out of the area for spring break I took my handyman over to install the dishwasher and check the damage before my renters moved in 4/1/2011. Upon further inspection - the entire 2 car garage was shifted 2" at the base and the doors no longer opened and the entire structure was canted in a trapeziod. I called Sears and the store and spoke with the department manager and store manageer and of course have been passed along like refuse WITH NO RESOLUTION AND NO CALLS BACK!!! I have spent hours getting 8 contractors out for damage estimates and many many hours calling SEARS to no avail. Of course I am out thousands of dollars and tons of time and frustration as well no doubt something SEARS does not give a darn about. I will pass my story along everywhere as what poor business practices Sears has - and I am NO LONGER buying from your store and will HIGHLY encourage others to do the same.
View full review
3 comments
Anonymous
#307941

In reply to the Sears Social Media - lots of calls and emails - they claim no info - which is BS - I have supplied the store manager and their regional delivery manager with lots of info - months and months ago. And of course a waste of more time with no compensation for damages!!!!

Interestingly my homeowners is telling me how they are also dragging their feet (Sears not mine) as well as after so long I had to file with my homeowners insurance (and pay my deductable and do some of the work!). Looks like lots of we want to help from Sears is so much lying again.

Anonymous
#296935

I would like to see what comes of these complaints after the people complaining get ahold of the Sears Social Media Support. Just curious if any of them were actually solved.

David
Sears Response
#293906

Vmorgans,

I'm very sorry to hear that your delivery did not go as you expected. Putting myself in your shoes, I wouldn’t blame you for being upset. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved. At your convenience please contact our office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the appliances were originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide your screen name (Vmorgans) so we can reference your case. Again, I apologize for any trouble we have caused but we do appreciate any opportunity to help.

Thank you,

Brian H.

Social Media Moderator

Sears Social Media Support

View more comments (2)
With Official Company Response
Review
#241089 Review #241089 is a subjective opinion of poster.
Loss
$15000
I will try to summarize my experience in as little words as possible, however I am so beyond irritated and upset that it may be difficult. 1. December 15, 2010 pruchased ProForm XP 400R Recumbent Bike from Sears.com. Total price with tax and shipping $395.88 2. 60...
View full review
5 comments
Anonymous
#1154249

What a miserable story.

Pro form customer service truly sucks.

Avoid their equipment at all costs.

And beware that they operate under several different brand names.

If it is inexpensive and looks cheap then it us orobabky pro form equipment.

View more comments
With Official Company Response
Review
#240914 Review #240914 is a subjective opinion of poster.
Service
Sears Repair
Loss
$320