Sears Reviews and Complaints

Sears has Very Poor company service. The service representative barely spoke or even understand english. My new Samsung dryer has been broke it's not a year old. The technician told me two parts was needed. One of the two parts took about a month to arrive. When the second part arrive no one alerted me of the delivery. I found the part outside on the ground wet from rain. The same technician came out this past Saturday to fix the dryer but he couldn't because the dryer now need two more parts. This brand new dryer thats not even a year old need four parts a control panel board, panel display, *** display, and a door switch which took a month to arrive. This Dryer spells LEMON!!!!!! I personally wouldn't purchase or recommend your company to anybody! Antwan Williams

Ordered ereader from Sears on line-back ordered for a month. Found it at a store for same price. Called and canceled order was told it would show as a credit on my next billing cycle. A month latter they started calling saying that it was in the store. I told them it was canceled and he said I had to come into the store to send it back. I was charged a $25. restocking charge and they made me take a gift card for the balance. I have purchased many large items from them but will never buy another thing from them.

I have a bad experience with sears service recently. The service of sears canada is so confuse. I am frustrated. Two weeks ago, I called sears customer service regarding the 60 night comfort guarantee of my new mattress which purchased in 2011 April. My new mattress is a reselect of defected mattress that i purchased on 2010 April. I have told the representative that the new mattress i have right now is a reselect mattress. The representative said i still have one time exchange base on the 60 night comfort guarantee even the mattress is reselect. I told her i would like to reselect the mattress in different sears store because i had a bad experience with the markville sears before. And i do not want to have any mistake happen this time. She said it is ok to do so and she will sent the note to sears and they will contact me soon. Few days later, markville sears call me and told me i do not have 60 night comfort guarantee because is a reselect mattress. Therefore, i call sears customer service again to confirm that will i have 60 night comfort guarantee if my mattress is reslect. The representative double check for me and she said i will have the 60 night comfort guarantee. So i went to the store and talk to the sale person. I told her that i have called the customer service twice and they both said i still have the 60 night comfort guarantee. She start sound unpatient to me and keep telling me "No!" "The answer is NO!" "No!" when i am trying to explain my situation. Then i've leave the store. I was so upset and confuse. Therefore, i decided to call sear customer service again which is the third time. I asked them to double check and make sure will i have the 60 night comfort guarantee. They have checked all my doucments. Also, they have asked their superior and they still said yes because the first mattress i had in 2010 is defected so i do the reselect in 2011. I went to the store again and talk to the sale person again. She said "No! The answer is no. This is the POLICY." She called someone in front of me and she ask the person to put a note under my case that i will not have the 60 night comfort guarantee becuase of the "POLICY". I AM VERY CONFUSE AND UPSET. On the sears-o-pedic care, handling & waranty information, under the 60 night comfort guarantee it shown that " AT SEARS WE RECONGNIZE THE IMPORTANT OF A GOOD NIGHT'S SLEEP. TO HELP YOU ACCOMPLISTTHIS WE RECOMMEND YOU TAKE A MINIMUM OF 30 NIGHTS AS AN ADJUSTMENT PERIOD FOR YOUR ODY TO GET USED TO THE COMFORT AND SUPPORT OF YOUR NEW SLEEP SET. IF AFTER 30 NIGHTS AND WITHIN 60 NIGHTS OF YOUR DELIVERY YOU FEEL THAT YOUR BED IS NOT AS COMFORTABLE AS YOU EXPECTED, PLEASE LET US KNOW AND WE WILL BE HAPPY TO ARRANGE ONE SELECTION EXCHANGE TO YOU.". I also do research online at sears web site and i can't find any information about that "POLICY". I have a defected mattress and i spent more money to reselect another mattress in APRIL 2011. I am not comfortable with this mattress so i call customer service to ask about the 60 night comfort guarantee. They said yes and i went to the store but she said no. I am so frustrated and upset. It is so comfusing.

We have used Sears for over 40years. We will never set foot in their stores again! Both times purchased items requiring delivery and the use of sub-contractors, Sears sided with the subs when the jobs were messes up. As long as the sub doesn't harm the Sears product, they can tear anything else up and Sears takes their side and you're left with the repair bill. Our last experience we purchased a new refrigerator to replace a smaller side by side that was in excellent condition that we were going to put in our rental. Sub delivered new larger refrigerator perfect but they tore up the handles of our refrigerator, broke the ice and water selector button, put deep scratch in door and deep scratches in our newly painted door frame. We repaired everything but the in door water wouldn't shut off. Complained to Sears. They sided with the contractor and basically called us liars! The repair was less than $100.00! We've spent many many thousands of dollars at Sears - never another penny.

I had a Tile/laminate flooring job that I was getting quotes from different companies for. I called in Sears for an estimate since 1. They do not list any pricing or any information about there products used during installation and 2. Because that was the only way to get any questions answered. After speaking to a Sears rep. I had a set appointment. First, the man that came to my home was over a hour late and I had to call to find out where he was. He blamed traffic for his tardiness.When he finally got there he had entered my home unprepared, no samples or equipment and still no list of prices for anything. Instead he talked for hours about his life, his businesses and his passed professions. I had to remind him and push him to do his job. I told him just to give me some solid numbers and to show me the product. After about an hour of chatting, he finally went back to his car to get his laptop and measuring stick and laptop to plug in numbers(still no pricing or samples)he chatted some more before measuring out my living-room. 30 minutes later, he gave me an estimate for just my living-room, based off of a 15x17(255 sq ft) room I was expected to pay over $3k, for laminate! I have over 1700 more sq ft to go! I asked once again about the laminate samples. He went to his car again and brought back a fold out board with about 8 samples. I was told the install would run between $13-$15k. I couldn't believe it. He was very hesitant about giving me the number per sq ft. Stating that his computer isn't capable of giving him those numbers. And what made matters worse I asked him to finish off the estimate and forward it back for comparison. I haven't heard anything back. Its been about a month passed his visit. My floors are installed now and only cost me half of what I was quoted with Sears. This isn't the type of company that anyone should do business with. This was a waste of time on both ends.