Sears Reviews and Complaints
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SEARS AND THEIR CUSTOMER SERVICE IS HORRIBLE!
I am writing this as I am very upset with Sears and their shipping practices. I ordered an item on the website on March the 7, 2011. The item was to be delivered on March the 11th, 2011. I checked the status on this item today the 14th of March and it still has not shipped from Sears, no notification, no reasons for the delay, just no item. I called customer service and they told me that they were waiting on UPS to pick the item up and they usually take 7 - 10 business days for pickup. I then called ups, gave them the tracking number and they told me that the item was issued a tracking number but the shipper has not notified them that the item was ready for pickup. I called Sears customer service once more and I was told that the item was not on back order and they were not sure as to why it was not shipped and they would email the shipping department for an update. I was given reasons why it was delayed and not shipped when ordered, like weather, UPS response time of picking up the order and/or billing issues. All of which I have verified that the items described above were not an issue. As a point of reference, I ordered an item from NewEgg the same day, which was coming from the CA warehouse, i reside in SC and it was picked up by UPS, same shipping economy ground, on the 8th and I received it today, the 14th. I actually got the email from sears with the tracking number first and that order 7 days later has not moved from their location. I hope sears looks at these reviews and gets the reason they are failing as a company. CUSTOMER SERVICE!!!! It says a lot when bankrupt company like Kmart buys you up and you still make no changes in the way you do business. I used to be an avid shopper of sears, now I am not going to be a customer at all.
Sears poor customer service
Bought a Kenmore Oasis in Jan. 2008 with a 5yr. repair warranty. Washer broke for the third time . Called the service dept.today. Their best response time is 8 days away. After the problem is diagnosed and a part is needed it will take another week to finally get it fixed. We have bought and owned Sears products for many years and their service was great. Sears service anymore is terrible. Your best bet is not to buy their products or their warranties. You can get better service from other companies. I know that I will not buy anything from them.
Sears in Southington, Connecticut - Installation, cust. service
installation of stove done improperly. servicemen sent back to do the job right said that hanging wires left by the first installers could've caused 'explosion'. they didn't unwrap the racks inside like they're supposed to, and they didn't check to see if the stove worked before they left. i had no stove for 4 days. told them very clearly that i wouldn't be home at a specific time...that's when they sent people out also installation of bosch dishwasher done improperly. certified bosch tech. said the sears installers had crushed the water hose. customer service is incompetent, and they use another company for installs
Sears in Toronto, Ontario - Sterns & Fosters Mattress - Ripp Off
I purchased a Sterns and Fosters Mattress four months ago which cost about $2500. It is to be Sears top of line mattress. Since then it has half inch sag already. I wake up with back aches and neck pain that I never had before. I called Sears Customer Service and the Store Manager. The Manager said he will not do anything and has to get worse before they exchange it. Customer Service said they will return it, but the Store Manager reversed the decision. Talk about being lied to. Sears does not care about their customer. Do not buy your furniture or appliances from Sears. You will regret it.
Sears in Meriden, Connecticut - I have been waiting a year for parts
I bought a cabinet(ga-05 ultimate) back in April. when I opened the box it was missing everything(shelves,sides,no hardware,no top or bottom. I have been shuffled from one manager to another, and still am waiting for parts. What else can I do, but wait and hope. I can not believe how bad the level of service has been, and I have only been managers during this nightmare. I had been shopping at sears for over 30 years until this incident. I am sorry to say Sears is no longer service oriented as it used to be.
Sears - outlet merchandise is used unfixed junk
Sears outlet sells broken down used appliances that do not work. They are not scratch and dent stuff but returned product that their incompetent service people were unable to fix. They will sell it to you without refurbishment - so now you can go through the same thing the original customer did. If you do not buy that add on insurance they will charge you to fix an appliance that they know does not work at the time of the sale to you. If you have been victim by Sears Outlet appliances then call or write MARKETPLACE CBC so that they can get this out. Perhaps if there is enough people we can start a class action against them - punitive damages extra. We must ensure that Sears will not be allowed to victimize anyone else with these illegal practices.
Affirmation Agreement with Sears
When I divorce I had to sign an AFFIRMATION AGREEMENT with Sears for three years.(effective from 1993 to 1996) FOR APPROX. $2,465.00 WHICH WAS HALF THAT MY HUSBAND AND I OWED AT THE TIME. I PAID IT OFF IN THAT THREE YEAR PERIOD. THEN THEY RE BILLED ME AGAIN FOR THE SAME AMOUNT. THEY KEPT IT UP TIL 2002.(AFTER THREATS FROM SEARS EMPLOYEES TO PAY MY ACCOUNT I TOLD THEM " NEVER TO CALL ME AGAIN AND I HAVE PAID YOU OFF ONCE AND WILL NOT PAY YOU PAY YOU AGAIN." I HAVE CHECKED MY CREDIT AND SEARS WAS WRITTEN OFF BACK THEN.. NOW SEARS HAS HIRED RECOVER PORTFOLIO TO COLLECT THIS SAME BILL AS OF 2/28/11; WHY NOW AGAIN AFTER ALL THESE YEARS???? I HAVE PAPER WORK BUT THEY DO NOT EXCEPT IT!! WHY SHOULD I RE PAY SOMETHING OVER AND OVER AGAIN THAT I DO NOT OWE???? WHERE'S THE LAW TO PROTECT SOMEONE LIKE ME?????? MY EX-HUSBAND IS NOW DEAD AND MY HUSBAND IS ALSO GONE AS OF 2003. WHEN DOES IT STOP????? AND TODAY I RECEIVE ANOTHER PHONE 3/9/11 CALL FROM SOME ATTORNEY A ROSS GELFAND FROM GEORGIA... I DO NOT KNOW HIM; SO I TOOK A MESSAGE THIS AM WHAT THE *** IS GOING ON HERE????
Sears has zero customer service
Do NOT purchase a Sears appliance or extended service warranty, it is not worth the paper its printed on.. We have a piece of garbge washer that has been nothing but trouble since day 1. Leaks ( upstairs laundry ) cycles dont work right. Sears has replaced multiple parts, multiple times ( after waiting a month for a service tech to show up , if at all) and refuses to replace this lemon no matter what. Filed a complaint with the BBB and contacted local media to investigate.. Stay away from Sears! Go to any other store , like Home Depot or Lowes. This review written much is nicer then it should be.
Sears delivery and installation dept are full of liars
sears is full of ***. Â my second major purchase from Sears in the past year and they FAIL to deliver without even giving me a call. Â they should fire EVERYONE in delivery AND installation. Â Once I track them down they tell me they will call me back in 15 minutes. Â what a crock of ***!!!!!! Â In two days of me calling and tracking the dispatch petson tells me the installers told them that were not getting paid enough and refused to do the work. bottom line.... Sears is full of employees and contractors without an ounce of integrity. my last experience was also a no show even after they called to confirm!
Sears in Rochester, New Hampshire - Poor/Non-Existant Customer Service
Impossible to write all that has happened to me in just 100 words. Surfice it to say that Sears does not stand by it's products unless you are willing to purchase a maintenance agreement from them. I purchased an exercise bike from Sears in December of 2010 that has never worked and after fighting to have them replace/repair it over a 2 month period, I am now demanding that they come get it and refund me my money. They will be picking it up on March 6th 2011. All I've done for 2-1/2 months is make calls trying to get them to either repair or replace the bike! I'm done and will never purchase another non-consumable product from Sears. They do not care about their customers anymore!!!
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