Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears - Bad Customer Service

I have been a customer of Sears for a very long time. Quite often, I shop at Sears Outlet store on the corner of University and Forsyth Road. I made multiple purchases through out the years for my home and my business and I have never had a problem with them up until now… A little over a year ago, I have purchased a microwave. It cost us about $400-500. Not even a year later, it just stopped working. I got a technician to come out and fix it. All that was wrong was a fuse. I also had one of my employees come out and help the person to fix it… After 15min., he changed it and gave me a bill for $160… I was very unhappy, especially after I found out that the microwave that I have purchased was actually 5 years old! I was not aware of that…. A few weeks after fixing the fuse, the handle broke off. It looked as it was burned… ANOTHER PROBLEM! As an unhappy customer, I finally made myself to call the store and see if they can fix this problem. I had my assistant calling sears… I guess they do not have a customer service department because it took forever to contact anyone that could help. After multiple phone conversations, she has been told that an escalated email was sent to corporate and someone should contact you. 48 hours later, no one contacted me… Making more phone calls to the point where one of the representatives told her we would not do anything about it. As frustrated as I was, I personally went back into the store to speak to a manager… Come to find out a manager has been working only for couple of months and he can not do anything about it. We have been told he will email corporate AGAIN…. After another 48 hours, no one contacted us… My assistant once again had to call the manager and ask what is going on. His response: "Oh! They emailed me back yesterday, saying that they won't do anything about it." I keep finding out that customer service is not one of the first priorities to businesses these days… It is extremely disappointing, and as a business owner I look at is as failing to do your job providing service to the public.
View full review
3 comments
Anonymous
#520124

I purchase a mens wedding ring April 29, 2012 from the Town Center Mall in Boca Raton, FL. I was with my fiance and my children so I was being a bit sneaky and didn't want him to see the ring. The representative at the counter was very helpful and assisted in getting the purchase complete in a semi covert manner. She asked as she was putting the ring in the box if I wanted her to leave the price on it and I told her no so he doesn't see it. She removed the price and put it in a pretty silver box and gift bag. I then asked her if he didn't like it was it returnable since it was on sale? She said yes and pointed to the date on the receipt toward the bottom and read it to me, 7/28/12.

We did in fact go with another ring that was white gold instead of the silver so I attempted to return the original ring to Sears yesterday and was told that without the price on it I couldn't return it. The very price that the other associate took off! I then asked to speak with her and was told they didn't know who the person was and there was nothing to be done other than call a manager in the morning.

Today I called and spoke with Sue, who identified herself as the jewelry manager. I explained the situation and she asked for the associate # on my receipt. I gave it to her and she informed me that they had "no one at that store with that #" and that I "must have bought it at another location". I told her I was looking at the receipt and KNOW where I was when I bought it. She then told me that again without the ticket I couldn't return it.... I told her that Her sales girl took it off and she then said "YOU told her too"! She was very nasty. She then started telling me that It's not returnable anyway since more than 30 days. I reminded her that my receipt says 7/28/12 and that I specifically asked the sales girl. She said I should have read the "small print on the back of your receipt". I was fuming at this point and then she said, "you bought it April 29? it's more than 90 days any way so no matter what it's not returnable". I'm loosing my mind with her barrage of excuses as to why SEARS, a store I have frequented ALL my life, has excuse after excuse as to why they don't know Who the sales person was, why my receipt says return by 7/28/12, why she would have taken the price off KNOWING that I may return it and it would void the return, why she would specifically TELL me that it was returnable until 7/28/12 if it was really only 30 days (we even discussed my wedding date was June 16th or she KNEW it was more than 30 days) ?

I admittedly was very upset when I spoke with Sue but she continuously talked over me and was very rude. I asked her not to be rude and she said she won’t be talked to like this or yelled at and hung up on me! I am livid.

I called back to speak with anyone else and was transferred to a gentleman in lawn equipment who stated that he would give my information to Donna Campbell whom he said was the storage manager. I have yet to hear back.

It is only $190 I believe but it is the principal at this point. I asked about the return date and went in to return within the allotted time I was told. I kept the ring in its original box, inside the original gift bag, including the stuffing paper, WITH the receipt. I cannot believe I actually had this kind of experience at a store, much less SEARS.

- Melissa Knight

Anonymous
#256806

sears would not sell you a used product that was 5 years old, it may have been a 5 year old model (but your the one shopping at an outlet store) Anything sears sells comes with a 1 year manufactures defect. You should have fought that and had it taken care of for free (no charge) since you claim it was less than a year old.

hope you caught the manufacture defect part, who ever made that microwave being is the one saying they are not fixing it. Even if it was a Kenmore it was most likely made by whirlpool. If you purchase a Sears protection allurement sears covers the product, not the manufacture.

They will fix or replace your item... In my moms case they replaces a 700 microwave.

Anonymous
#566300
@NICK

This is how Sears screw their customers out of cash. Stop shopping there so they go out of business.

There are a lot of businesses who take care of their customers, no questions asked. These other businesses know where the bread and butter comes from and they take care of the customer. Sears will do anything to *** over for more cash. Then when you try to get any kinda help, they ignore you.

I took my $700 snow blower in for just a minor tune-up.

I never hear from them, so I go back to the store to find out whats going on. I am told they couldn't get parts for it so they decided to destroy it. Then they tell me they would give me 25% off a new model I wanted. Who the *** gives these people rights to destroy a perfectly good snow blower which was taken in for just a minor carb cleaning.

If they didn't want to do the job they should of gave back my snow blower. They don't have the right to destroy it. Even worse they're trying to get me to buy another one from them. This people is how they try to *** for more money.

Sears is going under and they are doing everything they can to *** out of your money before they fall. After talking to store managers and emailing the pretend customer service people online, not one of them will admit they screwed up. I have decided to get my lawyer involved.

Oh yea, and on some of these sites where Sears have their social media people patroling complaint sites pretending to respond to angry customers.

They are only doing this, so people think they actually care. I've dealt with them already and these social media support people are just as bad as the store personel.

Stop supporting Sears when they don't care about their customers. They are a failing business which will be gone soon, then you will really be screwed out of all your warranties.

View more comments (2)
Review
#224792 Review #224792 is a subjective opinion of poster.

Sears in Cleveland, Ohio - Amazing mop!

I recently purchased a Magicloth mop from Sears. Its another form of a Shamwow. I thought the commercials were always kinda dumb but it was a really good price and I kept breaking the cheapy mops so I got it. My basement recently flooded and that mop has turned put to be an amazing investment!!! I probably would have spent twice as long trying to clean up all the water with a regular mop and towels!The best 20 I have ever spent! I soaked up tons of water and was super easy to use just like the commercials show!! I plan on getting one for all my family for christmas presents and will tell everyone I know about it!
View full review
2 comments
Anonymous
#732792

Just bought this mop and mine doesn't work either. My floor is still soaking wet.

Didn't squeeze all the water out after wringing. Very disappointed!

Anonymous
#516671

I bought one of the magiccloth Mops because it was “free” when you purchased the chamoises for $21.95 at another wholesale place “B.J’s”. The mop stinks!

It does not work.

I tried cleaning my bathroom floor. I couldn’t get it to wring out the water properly and all it did was push the dirt around.

View more comments (1)
Review
#224668 Review #224668 is a subjective opinion of poster.

Sears is a money hungry corrupted business!

I was a worker for Sears in Tucson AZ for almost 2 years. All they cared about was their credit card applications. No one ever said anything about to make sure you have good customer service. It was everyday "how many credit apps or WOWS do you have?" We had to get 1 credit card application for each 25 customers. Although even when we did that we still had to hear "why don't you have more!!" Completely Money Hungry!! I was fired for not having enough credit card applications. But others got to stay and were rewarded for their goals. Although the "top sellers" spoke Spanish to the Spanish customers and did false applications but it went good towards the company so that certain sears turned their heads the other way. Employees also tricked and connived elderly people to fill out the applications and management looked the other way. I think Sears in Tucson AZ at Park Place Mall should go under investigation for their illegal and wrongful acts.
View full review
2 comments
EmployeeOfTheMonth
#266689

If you weren't there employed at THAT store then you have no clue. Also it has nothing to do with CitiBank. It is Sears, It's AT THAT CERTAIN SEARS.

Anonymous
#265785

purpose of signing people up for citibank is to please citibank...and give customer a line of credit with them to buy applianes the interest makes money for citibank...and of course illegal aliens no credit standards and anti white racism helped the creit bubble its law EEO and bs dude....the managers are unethical the business has the rules and enforces them if someone speaks up but sales are sales...

View more comments (1)
Review
#224652 Review #224652 is a subjective opinion of poster.

Sears in Atlanta, Georgia - I got no satisfaction from their incompetency

I bought an exercise elliptical on a Saturday. The salesman talked me into letting them put it together for 1 penny if I was able to pick it up at the store myself. It was to be ready in 3 days or less. On the 3rd day, I called. Was told the elliptical was ready. It wasn't. Would be ready next day. Called next day. People who put stuff together not work on Tuesday. Would be Thursday. Asked for free delivery to offset this inconvenience. They would not even consider it. Pretty much, the attitude was "take it or leave it".
View full review
Review
#224647 Review #224647 is a subjective opinion of poster.

Sears in Elmhurst, Illinois - Have not received rebate after 5 months

I bought mattress amd box springs on Oot 1, 2010 from Sears. They promised free delivery, which was part of the reason we bought it at Sears, but it would come as a rebate I Still have not received the rebate after 5 month and it was promised in 8-11 weeks. When I call, I have done everthing correctly and they see my information in the system and they say it's on it's way, I must be patient. No, noone answers the phone at the rebate center. noone will give me a manager of an exact time line.
View full review
Review
#224616 Review #224616 is a subjective opinion of poster.
Service
Sears Delivery Service

SEARS HOME DELIVERY HAS HORRIBLE SVC!

Seriously they have the nerve to post here to contact them before we complaign here? I have had just about enough HOLD time on my phone with Sears about my delivery to last a life time... (2.5 hours to be exact). Here is the email I just sent them.. I'll let you know what they say... I cannot believe the issues I have had with your delivery service. I've paid $70.00 for sears to deliver a microwave to a house I am renting out. I told them from the begining that no one would be home until after 4p.m. to receive the product because they both work. The first time they called and gave me a time of 8:45 a.m.- I called again to cancel and reschedule and EMPHASIZED AGAIN- After 4p.m.! I just received a call again for the 2nd attempt to deliver- and was given the time of 9a.m.... I'm not sure what your delivery team dosen't understand about the statement AFTER 4P.M.?? Do You? I want my item delivered after 4p.m. and I want my $70.00 delivery charge reimbursed or I will be contacting the media (wich I happen to work for) about this issue next.
View full review
Review
#224489 Review #224489 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$220

Sears - Satisfaction guaranteed???

Bought my Dad a NUVI Garmin for Christmas. He didn't want the gift, so I attempted to return it with the receipt. Sears mgmt requested my ID. I showed it and refused to allow them to imput the info in their database. I did NOT have to provide my personal info in order to buy the item and should'nt have to provide it to get my money back. Consumer data is a commodity which corporations gather and track for marketing purposes. I choose to opt out of this practice. That is the LAST PENNY of money Sears will ever get from me.
View full review
Review
#224463 Review #224463 is a subjective opinion of poster.

Sears in Winter Park, Florida - Are not honering contract warrenty, giving run around

don't buy anything from sears, they do not honer contract of the warranty, they drag their feet till warranty runs out. when you call they transfer you to 50 people and some of those hangup on you. ask for a manger and you get music for 20 minutes, then you get nobody. parts suppose to be ordered are not . been waiting for parts since feb 3, 2011 they all say something different. have been told they were ordered, have been told 3 times not ordered, can not get straight answers from no one. I'm still on hold waiting for someone to get the manager .
View full review
1 comment
Anonymous
#256808

First, Im am guessing you did not purchase the protection agreement correct? Did you not understand that it was manufacturers warranty for a year not sears?

So tell me again why you are mad at sears? If you would have bought the coverage from sears, they would have either got you a new one or a rental.

Sears is the only company that does NOT sell an extended warranty, they sell a protection agreement. they are different, sears will service them different and take the warranty on ourselves, NOT extending the manufacturers warranty.

Review
#224340 Review #224340 is a subjective opinion of poster.
Loss
$1250

Sears in Chicago, Illinois - I bought item to early, was assured I could get it 3 days later NOT

I got a flyer with a computer cord, that was supposed to have a rebate. I bought one of the two on the shelf. When I went on thursday and bought the cord, they told me the rebate was not effective until this weekend. I got a refund, and was told that I could get one of the cords on Sunday and get the rebate then. I went today and they did not heve any of the cords,was told by the girl at the desk at the enterance that they did have one in another store but it was in another state. I had a minor with me and was not able to take her to another state as she is under state protection. I used to shop at Menards for all my home improvement items and garden purchased. But I will go to Lowes from now on.
View full review
Review
#224051 Review #224051 is a subjective opinion of poster.

Sears in Greenville, South Carolina - Price match policy

This policy is just a scam. I bought a fridge at Sears. It was MUCH cheaper and had free delivery at Best Buy. They did match the price but would not offer free delivery. To add to the stupidity of the story, one day after I bought the appliance, Sears was offering free delivery on appliances over $300. What a bunch of ***! I will never recommend that company to anyone. Their store suck anyway. It looks like they are having major financial problems. It can not compare with Best Buy , Lowe's and Home depot. Sears is just another Kmart now....the same low quality clothes and appliances
View full review
1 comment
Anonymous
#665743

I love Sears ,best customer service,I am also helped.May Sears live long

Review
#223952 Review #223952 is a subjective opinion of poster.