Sears Reviews and Complaints
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Sears - Bad Customer Service
I have been a customer of Sears for a very long time. Quite often, I shop at Sears Outlet store on the corner of University and Forsyth Road. I made multiple purchases through out the years for my home and my business and I have never had a problem with them up until now… A little over a year ago, I have purchased a microwave. It cost us about $400-500. Not even a year later, it just stopped working. I got a technician to come out and fix it. All that was wrong was a fuse. I also had one of my employees come out and help the person to fix it… After 15min., he changed it and gave me a bill for $160… I was very unhappy, especially after I found out that the microwave that I have purchased was actually 5 years old! I was not aware of that…. A few weeks after fixing the fuse, the handle broke off. It looked as it was burned… ANOTHER PROBLEM! As an unhappy customer, I finally made myself to call the store and see if they can fix this problem. I had my assistant calling sears… I guess they do not have a customer service department because it took forever to contact anyone that could help. After multiple phone conversations, she has been told that an escalated email was sent to corporate and someone should contact you. 48 hours later, no one contacted me… Making more phone calls to the point where one of the representatives told her we would not do anything about it. As frustrated as I was, I personally went back into the store to speak to a manager… Come to find out a manager has been working only for couple of months and he can not do anything about it. We have been told he will email corporate AGAIN…. After another 48 hours, no one contacted us… My assistant once again had to call the manager and ask what is going on. His response: "Oh! They emailed me back yesterday, saying that they won't do anything about it." I keep finding out that customer service is not one of the first priorities to businesses these days… It is extremely disappointing, and as a business owner I look at is as failing to do your job providing service to the public.
Sears in Cleveland, Ohio - Amazing mop!
I recently purchased a Magicloth mop from Sears. Its another form of a Shamwow. I thought the commercials were always kinda dumb but it was a really good price and I kept breaking the cheapy mops so I got it. My basement recently flooded and that mop has turned put to be an amazing investment!!! I probably would have spent twice as long trying to clean up all the water with a regular mop and towels!The best 20 I have ever spent! I soaked up tons of water and was super easy to use just like the commercials show!! I plan on getting one for all my family for christmas presents and will tell everyone I know about it!
Sears is a money hungry corrupted business!
I was a worker for Sears in Tucson AZ for almost 2 years. All they cared about was their credit card applications. No one ever said anything about to make sure you have good customer service. It was everyday "how many credit apps or WOWS do you have?" We had to get 1 credit card application for each 25 customers. Although even when we did that we still had to hear "why don't you have more!!" Completely Money Hungry!! I was fired for not having enough credit card applications. But others got to stay and were rewarded for their goals. Although the "top sellers" spoke Spanish to the Spanish customers and did false applications but it went good towards the company so that certain sears turned their heads the other way. Employees also tricked and connived elderly people to fill out the applications and management looked the other way. I think Sears in Tucson AZ at Park Place Mall should go under investigation for their illegal and wrongful acts.
Sears in Atlanta, Georgia - I got no satisfaction from their incompetency
I bought an exercise elliptical on a Saturday. The salesman talked me into letting them put it together for 1 penny if I was able to pick it up at the store myself. It was to be ready in 3 days or less. On the 3rd day, I called. Was told the elliptical was ready. It wasn't. Would be ready next day. Called next day. People who put stuff together not work on Tuesday. Would be Thursday. Asked for free delivery to offset this inconvenience. They would not even consider it. Pretty much, the attitude was "take it or leave it".
Sears in Elmhurst, Illinois - Have not received rebate after 5 months
I bought mattress amd box springs on Oot 1, 2010 from Sears. They promised free delivery, which was part of the reason we bought it at Sears, but it would come as a rebate I Still have not received the rebate after 5 month and it was promised in 8-11 weeks. When I call, I have done everthing correctly and they see my information in the system and they say it's on it's way, I must be patient. No, noone answers the phone at the rebate center. noone will give me a manager of an exact time line.
Sears Delivery Service
SEARS HOME DELIVERY HAS HORRIBLE SVC!
Seriously they have the nerve to post here to contact them before we complaign here? I have had just about enough HOLD time on my phone with Sears about my delivery to last a life time... (2.5 hours to be exact). Here is the email I just sent them.. I'll let you know what they say... I cannot believe the issues I have had with your delivery service. I've paid $70.00 for sears to deliver a microwave to a house I am renting out. I told them from the begining that no one would be home until after 4p.m. to receive the product because they both work. The first time they called and gave me a time of 8:45 a.m.- I called again to cancel and reschedule and EMPHASIZED AGAIN- After 4p.m.! I just received a call again for the 2nd attempt to deliver- and was given the time of 9a.m.... I'm not sure what your delivery team dosen't understand about the statement AFTER 4P.M.?? Do You? I want my item delivered after 4p.m. and I want my $70.00 delivery charge reimbursed or I will be contacting the media (wich I happen to work for) about this issue next.
Sears Delivery Service
Sears - Satisfaction guaranteed???
Bought my Dad a NUVI Garmin for Christmas. He didn't want the gift, so I attempted to return it with the receipt. Sears mgmt requested my ID. I showed it and refused to allow them to imput the info in their database. I did NOT have to provide my personal info in order to buy the item and should'nt have to provide it to get my money back. Consumer data is a commodity which corporations gather and track for marketing purposes. I choose to opt out of this practice. That is the LAST PENNY of money Sears will ever get from me.
Sears in Winter Park, Florida - Are not honering contract warrenty, giving run around
don't buy anything from sears, they do not honer contract of the warranty, they drag their feet till warranty runs out. when you call they transfer you to 50 people and some of those hangup on you. ask for a manger and you get music for 20 minutes, then you get nobody. parts suppose to be ordered are not . been waiting for parts since feb 3, 2011 they all say something different. have been told they were ordered, have been told 3 times not ordered, can not get straight answers from no one. I'm still on hold waiting for someone to get the manager .
Sears in Chicago, Illinois - I bought item to early, was assured I could get it 3 days later NOT
I got a flyer with a computer cord, that was supposed to have a rebate. I bought one of the two on the shelf. When I went on thursday and bought the cord, they told me the rebate was not effective until this weekend. I got a refund, and was told that I could get one of the cords on Sunday and get the rebate then. I went today and they did not heve any of the cords,was told by the girl at the desk at the enterance that they did have one in another store but it was in another state. I had a minor with me and was not able to take her to another state as she is under state protection. I used to shop at Menards for all my home improvement items and garden purchased. But I will go to Lowes from now on.
Sears in Greenville, South Carolina - Price match policy
This policy is just a scam. I bought a fridge at Sears. It was MUCH cheaper and had free delivery at Best Buy. They did match the price but would not offer free delivery. To add to the stupidity of the story, one day after I bought the appliance, Sears was offering free delivery on appliances over $300. What a bunch of ***! I will never recommend that company to anyone. Their store suck anyway. It looks like they are having major financial problems. It can not compare with Best Buy , Lowe's and Home depot. Sears is just another Kmart now....the same low quality clothes and appliances
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