Sears Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
Sears Repair Technican missed the service call and Lied
1. Our home warranty company called Sears and setup a repair appointment for our washing machine on 2/8/11. 2. Sears cancelled the appointment and rescheduled on 2/19/11. 3. Again Sears called and cancelled the appointment on 2/19/11 and rescheduled to 2/26/11 between the hours of 1:00pm-5:00pm. Overjoyed and excited to finally stop going to the laundry to wash our clothes, we were home from 8:00am- until the time of this post. As the hours marched on we received no calls from Sears, so I called the phone number they provided to confirm our appointment. I was told at 5:30pm that although the technician had not called we were his next service call. Having never placed a service call with Sears we were happy that we were next even though the hour was late. At 8:00pm I called Sears again since the technician never showed and did not call. I was told that the technician notes indicated that he called and came to our home. I told the customer rep that was a LIE. She transferred me to Customer Care. Customer Care should change their name to "Customer's we Careless" since they were not any help at all. I asked them to make things right by having someone other than the LIAR to come out on Monday. Their only reply was our next appointment is Friday. Shame on Sears who has no concept of Customer Service, excellent or otherwise. If you live in the Northern Virginia area, please do not place any service calls with Sears. I complained this evening to my home warranty company who promptly took care of the situation. I hope they dicontinue sending service calls to Sears. Sears has reaffirmed what I always thought about them, "They Suck". Sincerely, Pissed in Northern VA.
In 2011, Sears still does not recognize women
I, alone, purchased an appliance last week using a credit card bearing my name and, when calling and going online to get a digital receipt for the Energy Tax Credit on behalf of myself and my husband, I was told that I needed my husband's permission. Apparently, Sears had arbitrarily set up the account in my husband's name, not even listing me as another name on the account. Sears, it's 2011, not 1950. Women actually earn incomes now, make purchases, and even get out of the house occasionally. Until this is corrected/changed, my husband and I will not purchase any further Sears products.
Sears in Ottawa, Ontario - Paid for it but can not get my dishwasher fixed
my dishwasher broken on Feb 2 and I am still waiting for a service.Sears customer service said that they might get the part on March 14 and after they will contact to me. who knows whenI didnt pay for this. I am very dissappointed with Sears Toronto a a a a a a a a a a a a a a a a a a a a aa a a a a a a a a a a a a a a a a a a a aa a a a a a a a a
Sears in Livingston, New Jersey - Screwed me over
sears screwed me over they advertise satisfaction guaranteed or your money back. I had a weedeater that scrwed up and took it back for a new one or a working one or my money back. It was a crastman so walmart or ace dont sell them just sears and some k marts.Well I was tould that i didnt understand english. Well as of now well over six mounths later I have yet to get a working weedeater or my money back. So Ha, Ha, now i have been advertising for them. I have a big blue bus with signs down both sides saying please boycott sears wont you join me and boycott sears
Sears service scam
Sears offered a certain repair on a leaking dishwashers on their website. When the Tech came by he inspected the leak, he then attempted to order a new part. After talking to his manager, he then advised me they no longer make those types of repairs, calling it part of the house plumbing. It was the water supply line that connected to the dishwasher (which is part of the dishwasher). Sears then charged me $129 for the service call, even though they misrepresented their service. I contacted customer service, they were not helpful and were very defensive. Dont waste your money at Sears.
Sears--package never delivered
I ordered two sets of apothecary jars (3/box) December 5. Delivery in 5-7 days. December 18...still no delivery. I call and cancel order. No prob, we'll refund you, says phone customer service. One box arrives end of December with one set. No second set. STILL HAVEN'T resolved this after four phone calls and 6 emails. Clearly, SEARS knows that it doesn't have to remedy these errors with online shipping and chooses to ignore problems instead. Customer service will not follow up or provide answers. Sears customer my whole life...I am so shocked and disappointed that I will NEVER shop Sears again.
Sears Delivery Service
Sears refused to deliver my mattress!
Unbelievable! The Sears clerk was super helpful, and took a lot of time with us as we bought a mattress set for over $1,300! Once the delivery man showed up, he refused to deliver it saying he would have to bend it to get it up the stairs to the bedroom, and if he did that, he would have to pay Sears for it because he would be in trouble. Now, 10 years ago a delivery man managed to get our old one upstairs with no problem. Lousy attitude, lousy customer service. We got no satisfaction at all by calling his superiors. Very rude and unhelpful. Don't waste your time at Sears mattress sale. I waited a week for this delivery and am very disappointed. Now have to start shopping at square one.
Sears Delivery Service
Sears in Nipomo, California - Check and CC
Back in 96' my husband paid off a Sears Credit Card and in 03' when we decided to buy a house they had as he owed and we had to pay it again just to get it cleared up for the purchase. Then 05' it shoed up again and this time they said it was a remainder amount of 700+ dollars...we paid it thinking we should to keep our report cleared. In 07' I wrote a check that did not clear, they sent to a collection agency then I paid the Collection Agency...amount plus bouced fee and again "today-2011" I recieved a collection agency notice wanting payment for the same check! When I called Sears because I am not going to send another payment they acted like I was rude on the phone "Bianca" in "Customer Service" talked over me even though all I wanted was the name of the original collection agency they had sent it to so that I could have my bank find my proof. Anyone else experiencing this situation?
Sears Credit Card
I bought 2 garage door openers from Sears in the Willowbrook Mall. I also paid for installation, thinking that a Sears Installer would do the work. Instead a guy in a minivan showed up. Right away he complained that my ceilings were too high. Ok, so he made me go to...
Sears Appliances horrible Customer Service and worse Delivery and Quality
Recently my husband and I moved into a new home in Calgary. During the building process we deleted the standard appliances and decided to upgrade ourselves as the Home Builder costs were too high. We went to Sears 6 months prior to our posession date and purchased a Kitchen Aid Fridge and Kenmore Elite Range. We made sure to call a month prior to our confirmed possission date to schedule the delivery of our range. We moved in Nov 18 and had the range delivered Nov 19. November 20 we had a gasfitter come in and hook up the gas line and thought we were good to go. It turned out that after the gas fitter left we noticed when trying to set the time on the range that the entire control panel was useless as the start button did not work. We paid $2500 for the range after also purchasig the extended warranty so we called sears the next day and they set up a service call for us about a week later. Kind of ruined the first week in our new home as we could not cook but we were not too upset as they had scheduled our service appt quite quickly. Things got way worse the service appointment was missed and so were 2 others, finally a week before Christmas I found out that the part was backordered and no one thought to tell me that it wouldn't be in until after Christmas until I inquired myself. Instead they kept making service appointments and kept missing them with no phone call prior. I missed 2 days of work and my husband missed 1. As I was having family come into Calgary from out of town for Christmas Dinner I was quite adamit that they do something so I would have a range for Christmas (this was just over a week before Christmas) I was told they would do a full exchange and pick up the malfunctioning range and bring a new one. I was suprised this was not offered before as they had known the part was not in stock and we had paid an extra $280 warranty fee to prevent these issues. They said to call the store it was purchased and they would arrange the exchange. I called right away and after about 5 phone calls unanswered was able to get through to the store they gave me the run around and I was told to call back the next day. The next day when I called back I was told they would definitly exchange the stove "no problem" but ot until after Christmas. After further comminications between myself the store and customer service I ended up getting them to deliver a "loaner" stove the day before Christmas Eve. THey would not take the old range however and since the delivery company was not told they would have to move the old one before the new one came in they were upset and I ended up having them put the Range in our back hall as it was close to the kitchen. I thought it would be okay as it was supposed to be a temporary fix. After Christmas I called back to see when I could have the stove fixed and moved back and after another run around between the store and customer service was told that they would still do an exchange. As I could not afford to *** any more work and neither could my husband I asked they make it for a evening or weekend. They would not try anything to help us out so our appointment was made for a month later! Jan 24 pick up the loaner and Jan 25 drop off the new range and pick up the broken one. The pick up company came as scheduled on the 24th and suprise suprise the new stove and pick up of the old one was missed on the 25th. We received a call an hour after the end of the time window 10:00pm and apparently they had a flat tire and wouldnt make it. I called the store the next day and they were able to have another delivery available the next day. Funny since I had to wait a month the first time. My husband and I had plans to visit our nephew out in Strathmore but cancelled ans we really just wanted this over with. They arrived on schedule and finally 2 months after our move we had a working range. I was told at the beginining I would see some compensation but did not hear from anyone until Feb 14 after 2 complaints to customer service. They offered $200 less than the warranty cost. Telus gave us a $200 credit after one week of having our internet messed up. Sears has horrible service and should be ashamed.
Sears Delivery Service
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Sears? What happened? What can we help you with?