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Don't get your car repaired at Sears

Couple months my Toyota's suspension system failed me and I was left stranded on the side of the road. Sears Auto Center repaired it quickly, and gave me a 6 month warranty. Today, 2 months into the supposed warranty, my suspension system failed again. A representative there claimed that it was the company that provides the parts' fault, and said that "the best we can do is to fix your suspension system", and pushed everything else to Sears' insurance company. To me that was very unprofessional and if you don't want to be the catalyst of a traffic jam because your suspension system failed, don't fix your car at Sears
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1 comment
Anonymous
#250728

I recommended to people not taking their 'hunk of junk' bucket *** cars to Sears or anywhere else for the matter for repairs.

If ya actually spent the time to take care of your car your suspension system would have not failed, really how much blame can you put on someone else for self negligence? Maintenance is vital for a vehicle, don't change the oil, the engine will seize. Drive like an *** your *** will fall apart.

You say your suspension failed, being a suspension system on a vehicle has numerous moving parts what did they replace/repair? Struts? Tierods? Bushings? You probably don't even know!!!

So they offered to repair a defective part they replaced/fixed for free! What else do you want? A new car!?!?!

Review
#220916 Review #220916 is a subjective opinion of poster.

Don't buy from Sears! Once a giant now a failure!

I have ended the last of the Sears using hopefuls. They just don't have the money or people to care. Let the franchise go the way of the five and dime! reuow fo oeio nfo kdlk cd c gr r gww wwefwe wefef sd ggerge fwef f hr hry wqeqeew qewe grergeg wef ef ewg r fio uhijroij asjdna q3ond nlskndl oidoia dijqmansjn. odoid isui sjcnKJSsk.. oidcosd csncansosac. i dcoid dconon aasa. oioiew coion nqoi. Who decided I needed words another example of lack of service! cubIBC OBIWC fw fv dvujiue ubvoiunds ouneofdno eoncojndvo eouoiuen eoodnd dclnovlsdvmq jnc onvodnvo dsonosdv doivod. THIS doent make me any happier!
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Review
#220520 Review #220520 is a subjective opinion of poster.

Sears Canada screwed us

Tried to buy a Sole F85 treadmill from Sears December 29th, 2010. We were given an original shipping date of Feb 1, 2011. My wife phoned the customer service center the morning of the 1st and was told that the treadmill was scheduled to be delivered some time that day. The treadmill hadn't arrived by 4:30 pm so my wife phoned and was told that the delivery date had been changed to Feb 4th. This upset her a bit as she had stayed home the whole day but there was little we could do; she could not get an answer as to why the treadmill hadn"˜t come. Feb 3rd we received a call from out local Sears saying that our product would be delivered the next day. My wife waited at home again, the treadmill did not arrive by the afternoon so she called the customer service center and was informed that treadmill was now supposed to be delivered on Tuesday Feb 8th. This was incredibly frustrating, we phoned the local store and the customer service center a few more times, they expressed regret but they did not seem to be able to tell us what had happened to the treadmill. We were told that it was to be delivered on Feb 8th and that it should arrive at our local Sears on the 7th. We called our local Sears on the 7th and no treadmill had arrived . We called through to the customer service center and we were told that they would place a trace on the location of the treadmill and phone us back. Never heard back so my wife phoned them at 5 pm our time. We were told that it looked like our treadmill had arrived at our local store in January but it was mislabelled with another persons name so they sent it back. They offered to order us another treadmill but they said it would be March 7th before it came in. We cancelled our order. Very frustrated with Sears: 1) The full value of the treadmill was billed to our credit card for the last 5 weeks. This means we will pay some interest for something we never received. 2) My wife stayed at home from 9-5 for two days. This was a waist of time. 3) If someone had investigated what happened to the treadmill on Feb 1st it could have saved a weeks worth of frustration. 4) We were told our reorder wouldn't arrive until March 7th you would think that if a company made a mistake that they would do everything possible to get the item to the customer as quickly as possible. Must be able to get this product from the manufacturer quicker than this. You may see this same message on other sites I'm trying to warn as many people as possible.
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Review
#220340 Review #220340 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$2600

Sears refused to cancel backordered part

Ordered parts from Sears online parts direct. It showed backordered with no estimate of fulfillment date. Canceled it online and received auto email confirming cancellation. This was followed by a note from a seemingly real person whom refused to cancel although they confirmed the part had not shipped or billed yet. I am doing everything to appeal this but only getting increasing frustration and dissatisfaction with Sears. RECOMMEND DO NOT USE SEARS IF POSSIBLE! RECOMMEND DO NOT USE SEARS IF POSSIBLE! RECOMMEND DO NOT USE SEARS IF POSSIBLE! RECOMMEND DO NOT USE SEARS IF POSSIBLE! RECOMMEND DO NOT USE SEARS IF POSSIBLE! RECOMMEND DO NOT USE SEARS IF POSSIBLE!
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#220053 Review #220053 is a subjective opinion of poster.

Sears in Dallas, Texas - Cancelled my delivery twice without notice

Sears had a really good sale on this LG fridge that I've been keeping an eye on. I ordered it on Christmas Day with the soonest delivery date Jan 29th. That was fine since we will not move into our new house until February 5th. The week and the day before January 30th (which is what I picked for delivery time) I received two calls confirming my delivery and giving me my two hours window. January 29th we waited in an empty house for two hours, when they didn't show up I called and found out they had canceled my delivery because they were out of stock from the warehouse. When I called they keep blaming the warehouse for the shortage but no rep would admit they were wrong for not notifying me for the cancellation. Later on they reschedule my delivery to February 5th. We will be busy moving but we thought its doable. February 3rd I receive a call confirming the order but February 4th I did not receive a call for my two hour windows. Called the delivery department and found out they canceled my delivery again due to bad weather, again without notifying me. It really pissed me off how they are so unhelpful and are not willing to help you. They said I need to call again the next day to talk to the warehouse. I can't believe that they took my hard earned money already when I order the fridge and do not deliver me the merchandise as promised. They said they will send me a $70 gift card to cover the cost of shipping (that amount I only receive after a long argument of getting my shipping charge refunded, they will only comp you for $25 the "max". BS!) I won't hold my breath, I will believe it only when I receive the gift card in my hand. If they cannot deliver my fridge soon I will need to cancel the order and just buy it from someone else. Sigh....
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Review
#219917 Review #219917 is a subjective opinion of poster.

Sears extended warrenty = empty promises

Purchased a Sears elite dishwasher, after 6 months it started to leak from a control valve and caused water damage in our basement. I phoned Sears, they said it would be an emergency priority call and that a technician would be out to repair it within 48 hours. After 48 hours I called again, they said they would make it a 911 emergency priority. I called again after 6 days. It has now been 9 days and still no contact, or attempt at contact from them has been made. Sears home service is an extremely expensive list of empty promises.
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2 comments
Anonymous
#247408

I would turn Sears into the local Better Business Beauru, then the state and then feds turning them into the Federal Trade Commission.

They're not honoring their contract in a reasonable amount of time. I'd pressure them for refund then see what they do.

Anonymous
#245204

although i think sears has the best warranty program out there, I think they definitely have a "read between the lines" program. I've had issues with my washer since day one, and that was almost 4 years ago.

I've called service multiple times every year, and at this point they've rebuilt the whole washer. I figured after the first few calls they'd replace the washer, but the problem is that they won't replace it unless you've had more than 3 service calls regarding the same problem in 1 year and after that it's up to their discretion. What a bunch of ***.

Bottom line is that no matter how great their response time is, they really won't back up their products with a replacement. They'll just keep "fixing" it until you decide to purchase a new product.

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Review
#219914 Review #219914 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1500

Sears' customer service is horrible - they screwed us.

I ordered an entertainment center back in December, joined the Shipvantage program and got free shipping. I then paid an additional fee for expedited shipping as I had just purchased a TV. According to the website, the delivery date was the same as my TV's delivery date. After several days, I never received any shipping confirmation and it never showed up. Naturally I got very very upset and called and complained. The woman on the phone was very rude. She refused to help me with anything and eventually we got "disconnected". So another couple days go by and someone calls me from Livonia, MI which about 35 minutes north of me and says my entertainment center is ready for pickup. When I explain that what I drive and that it won't fit in my car and that I ordered shipping on the website, the woman tried to argue with me, and said that "it wasn't her responsibility to ship it to me". I told her to cancel my order and she said she would be in touch the next day. The next day, UPS shows up with a box that has exploded packing material all over and there's a foot print on the top of the box. When I opened it, the entertainment center was destroyed. So I wrote a letter to the sears customer care people and no one got back to me even after a week went by. So I waited, made the email a little angrier and sent it to another person who I found on the internet, still nothing. After a little deliberation, they refunded me $14 of the $120 I paid for it and the phone call I received was very very rude. The woman I talked to explained that refunds aren't "standard in this business" but she was, "making an exception". Imagine how happy I was my $14 was the exception to the rule. After I emailed several more internet-found addresses, I finally got to someone called Gerald in the Sears Cares Customer Service who told me he was sending me a $100 gift card. 10 days later, I get a $50 gift card in the mail. So I called and inquired where the other half was. Then he sends me the other $50. So we finally got those two gift cards a week ago, and I, in the mean time, had hired someone to fix my entertainment center. So I figured things were finally shaping up. So we go to Sears and see that they have a Surround Sound System at half off. So we drove to the closest Sears to go purchase one. We wandered around the electronics department for about a half hour looking for someone to help us. We couldn't find anyone, so I finally went across the aisle to appliances because there isn't anyone in the electronics department and the guy is texting at his stand. After I successfully got his attention, he told me "I only work in appliances". So I ask if he can find someone in electronics and he says, "he doesn't have a way of finding anyone". So I whip out my phone and call the *** store and ask for a manager who asks "why I'm calling from the store". Really? Because I want to go into a store and have to call the main line in order to get help? All I want to do is spend my hard earned money in your store! She finally finds me and wants to know, "what do I want"? I'm not kidding, she said, "what do you want?" When I told her what I wanted to buy, she told me they "don't have any more of those" and walks away. I left the store because I was so angry. I later called the same store that night and spoke to someone in customer service. She ordered the surround sound system, took my credit card and gift card info and gives me a confirmation # via phone. She mentioned that we would receive an email confirmation immediately and a phone call when it arrived. We never received either of those, even after I called the store. 5 days went by and I called the store to ask if it had come in, to which the customer service lady replied yes. We arrived at the store only to find out that no one could find our order. After the man at the pick-up desk told us he couldn't do anything, I asked for the store manager. Outside of being a little short with us, she did eventually find out order and announced that it was in "Westland, MI" and we had to go get it there. We drove to Westland, where we did not receive a receipt for our order at pick-up. When we got it home, the back of the subwoofer had been gouged out by something. Now we have to return the damaged system because the subwoofer has *** in it. I am extremely disappointed in the *** I have had to go through over and over again just to keep getting dumped on. I have called Sears Cares every day this week and no one will get back to me. At this point, I am returning the surround sound system and if I have to lose money, I will. I just can't deal with this *** anymore.
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Review
#219858 Review #219858 is a subjective opinion of poster.

Sears in Fairfax, Virginia - The worst customer Service

purchased a Sears Elite Kenmore refrigerator 2010 model. The following month after the warranty expired it stopped cooling. When I called to have a Sears repairman come out I was told it would be 3 weeks. Everything in the freezer and refrigerator had to be thrown out. 3 weeks later the repair man was scheduled and I received a call 2 hours before the scheduled time that I will have to rescheduled because the repairman called in sick. One week later they came and told me the parts had to be ordered that were under warranty. Another service appt. I was told I could call when the parts came in and someone would come out quickly. I called 3 times when the parts came in and spoke with a supervisor. When I explained the parts were here he asked which ones. I described them to him and his response was "I'm not a technician" Appt. scheduled was for the following week. Even under warranty the part that was $10 I was charged $222 for service call and labor. One month later and several calls the part has been replaced. Time will tell if works. I have never written a complaint online but I feel others who will look at reviews should be warned. I think that the Sears service department is the worst I have ever experienced.
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1 comment
Anonymous
#244012

My 3-year-old French door $1100 refrigerator is shot. No freon.

Can't be fixed. After talking to 5 people at 5 different numbers and also the store manager and One Source, they have made me their best offer.

For a $75 service fee, they are willing to give me $100 off the purchase of a new one. How can I resist?

Review
#219544 Review #219544 is a subjective opinion of poster.

Sears lack of Service is Worst Ever

The Sears lack of Service contract is deceptive. Our washing machine needs fixing, but they dont have enough repairmen to fill orders, so we wait-wait. Has anyone been contacted by class action attorneys? or a State attorney General? It's only thing they'll respond to. One thing's consistent, no one connected with "Service" contract gives a darn about giving us service. Not the phone operators, or repair men, or people in HQ. And our contract states, OUR GOAL IS YOUR COMPLETE SATISFACTION; YOUR SEARS MAINTENANCE AGREEMENT PROVIDES COMPREHENSIVE COVERAGE "INCLUDING PROFESSIONAL SERVICE FROM SEARS HOMECENTRALtm REPAIR SPECIALISTS"
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1 comment
Anonymous
#613989

My wife and I have also been loyal Sears customers. Given our last Kenmore washer/dryer lasted 19 years and a garage/shred full of Craftsman tools, its been a family tradition.

Seven months ago, purchased new washer and dryer and watched a dysfunctional company at work: sales doesn't communicate with the warehouse which refuses to communicate with those who deliver product. In short, heartburn and missed delivery appointments. Surprisingly, the washer broke and witnessed the same travesty again. Repairman shows up a week later without the diagnosed part.

Orders part, but it never arrives at our home. A week later, find part won't ship for a month. To their credit, Sears offers to replace washer machine, but just like seven months ago, they make delivery appointments they fail to follow up on. We call "Customer Service" and they can't seem to communicate with the warehouse or the delivery entity.

In the end, we spent $2,400 and still have to visit the Laundromat.

My Kenmore Complaint Record is 6376280.

Review
#219300 Review #219300 is a subjective opinion of poster.
Service
Sears Repair

Sears

My LG washer that I bought from Sears only 1 1/2 years ago started acting up (could not be turned on unless I unplugged unit and plugged it back in). Fortunately, so I thought, I had purchased a Sears protection agreement. A technician came in and diagnosed that the board was bad and ordered the parts. We had to wait 10 days for the next appointment, only to be told when the technician came in that the motor apparently was bad and new parts had to be ordered. This time the earliest date they had was 2 weeks later! We have two young kids (one is a toddler) at home. Anyone with kids knows that one month without a washer is a major problem! With a protection plan I expect a certain level of competence and more importantly expect fast repairs not two week wait times each time a technician comes in!
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Review
#219251 Review #219251 is a subjective opinion of poster.
Product
Sears Protection Plan