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Sears Elite should read Sears JUNK

Elite products are another work for JUNK...Kenmore JUNK and you get to pay more.............more frills to your JUNK Kenmore JUNK Garbage products....oh what your front loading washer JUNK....PRODUCTS junk products by Kenmore, Kenmore junk products so call Elite....Elite products are really Junk Junk is really Elite, Elite is garbage, Garbage is Kenmore Elite....JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ UUUUUUUUUUUUUUUUUUUUU NNNNNNNNNNNNNNNNNNNNN KKKKKKKKKKKKKKKKKKKKKKKKKK JUNK JUNK JUNK JUNK JUNK GARGAGE JUNK IS ELITE KENMORE Front load junk into your junk, gargage, washer cause it is junk gargabe no good stuff that they should pay us to try and use breaks down,does it ever work, work whats that junk can't work
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1 comment
Anonymous
#315813

Junk!!!!! Broke down in first year and needs a $100 replacement carbeurator that will fail again within a year

What happen to the craftsman name????

Review
#217983 Review #217983 is a subjective opinion of poster.

Sears in Houston, Texas - 2 days for 2 hour installation

long story so i will try to summarize: sears said installation between 9am and 1 pm so i called at 10am to confirm status. still 9am to 1pm. i called installer to confirm but could only leave message. my phone rang twice but no one on other end. called again at 1:30 pm and they had all sorts of excuses (phone, address, etc) which made no sense. sears told me they would give me different installer for next week between 11am and 3pm finally showed up at 3:30pm (same installer). very unprofessional (this is the politically correct description for my own protection) with a disgusting body odor.
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Review
#217748 Review #217748 is a subjective opinion of poster.
Service
Sears Installation

Sears is not repairing our dishwasher

I am extremely upset with sears, we bought a kenmore elite with the steel interior I bought the top of the line it has a built in food disposal so that you dont have to wash your dishes before you put them in anyway the repair man has been out twice to fix the problem which is the dishes are still dirty after the cycle runs both times he cleaned the trap and hmmm and hawwed change the detergent to liquid etc, which we did still the dishes are coming out dirty and most cases dirtier than when I put them in. OUr last call you know what the repair department said about our maintenance contract that they dont do maintenance on the appliances that its for when the motor goes out or something like that, are you kidding me why did i buy a contract for 300.00 dollars to be told that hey so what if your dishwasher isnt doing what its suppose to do unless it doesnt work at all we dont dealwith it. I paid extra money for a dishwasher thinking that I wouldnt have the same problems that I had with a cheap dishwasher. I am so fed up with sears products not working.
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Review
#217699 Review #217699 is a subjective opinion of poster.
Loss
$1200

Sears in Las Vegas, Nevada - Repair of appliance not completed for three weeks.

New microwave needed to be repaired. First appointment, repair man needed to order a part to replace. Waited two weeks, and repair man came and asked if we had received the replacement part. Being that we did not have it. The next appointment will take place hopefully in another week. The problem is that there is nothing that you can do to speed up the process and you are at their mercy. If this is the type of service that Sears continues to provide, I will not be purchasing any significant appliances from Sears that would in the future needs to be repaired. Very poor service provider.
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Review
#217512 Review #217512 is a subjective opinion of poster.
Service
Sears Repair

Sears purging warranty records, refuses to honor warranty

Years ago I purchased a home improvement project from Sears, a permanent coating for my house eaves and pillars with a lifetime warranty. It is now peeling and cracking. I called Sears to get it repaired. I was told they could see in their system that I had had it done and the year but they were not required by law to keep copies of original paperwork or warranties past 5-7 years. Since they no longer had a copy of the warranty, I would have to produce it in order for them to repair it. I cannot find it and I assumed that such a reputable company would surely keep such things on file. According to Sears, the burden of proof is on the homeowner, and if the homeowner cannot produce the original paperwork, they will not honor lifetime warranties once the information has been purged from their system.
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1 comment
Anonymous
#238108

They Sears are correct, it is the buyers resposibility to keep there warranty papers not the seller. Why would Sears, Walmart or any large Store keep your records.

Find your paper work Maybe it was a case was the warranty was not transferrable and you bought the property from a previous owner. Your paper work will have all details.

Review
#217250 Review #217250 is a subjective opinion of poster.
Service
Sears Repair

Sears ruining my credit rating over their error.

I purchased a tv on 12/20/10 at Sears and have had nothing but a nightmare since. I used a sears rebate card to make the purchase to reduce the balance. I returned the tv and got the bigger one. So the store gave me my rebate credit back on a gift card. But it showed on my receipt as a purchase instead of a refund. No porblem they told me and gave me another credit. I just got a letter theat said after reviewing my account they are charging me 50.00 for the gift card that was to be a return credit and will be reporting me to all three credit bur. The store manager told me he could clearly see what happened on the receipt and it was their error and will give me a 50.00 credit. I asked about my credit report since I have good credit and a perfect payment history with them. I was told I would have to dispute this with the credit bureau. They do this to my credit and are not offering to repair it after they are responsible is unacceptable.
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1 comment
Anonymous
#237279

Why are you doing business with Sears? There merchandise does not last, there credit card is through Citibank, which is known as a very expensive Apr.

If you made the mistake of buying something from Sears and it goes out. Thow it out and shop someplace else and get rid of there credit card!

Review
#216942 Review #216942 is a subjective opinion of poster.
Service
Sears Repair
Loss
$816

Sears in Shamokin, Pennsylvania - Misleading "Auto" Credit

Trying to buy something online at Sears.com their customer service pointed me at applying for Sears card. However, after I applied and received instant credit, I could not buy my online item since I was not given a CC#, Exp date, etc. I called back customer service and they told me I either had to wait 2+ weeks for my physical card or go to Sears with my Driver's license. Since I get discount only if online, this defeats the entire purpose. I asked Customer Service why they 'mislead' people and he said "that is a good question". UNBELIEVABLE! They just lost my business.
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Review
#216924 Review #216924 is a subjective opinion of poster.

Sears service is terrible. Never showed up.

Sears appliance service is absolutely horrible. Our 2 year old Sears stove broke a week ago and we arranged for warranty service between 1-5:00 last Friday and the tech NEVER showed up. We finally got to talk to a human at 6:30 that night after we called and they told us we would get no service that evening and we had to reschedule for Monday (today) between 10-2:00. It's now 3:50 and he still is not here. I spoke to a "supervisor" at Sears who offered me a $50 gift card or 6 months more warranty on this piece of *** stove and I accepted neither. I have shopped at Sears for 40 years, but I AM DONE AS OF TODAY. YOU SHOULD BE TOO. Unless you want to be treated like your time is worth nothing and want to buy *** appliances, you should never shop at Sears. There are plenty of competitors out there who would love our business and I will be finding one. Sears is DEAD in my world. They do not deserve anyone's business. BOYCOTT SEARS.
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1 comment
Anonymous
#237369

To Smarti,

My name is Dianne and I'm part of the Sears Social Media Support Team. I found your post here and I'm truly concerned by what I have read here. Sears has always stood for the highest levels of quality and service; I know we have deeply disappointed you with the delay of your repair appointment.

We certainly don’t want our customers frustrated. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Smarti) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Dianne D.

Social Media Support Team

Review
#216825 Review #216825 is a subjective opinion of poster.

Sears Service is terrible and never showed up

We have a 2 year old Sears stove and the oven portion went out a week ago. We arranged for a service appointment for between 1-5:00 last Friday to have the warranteed repairs made and the technician never showed up. Finally, at 6:30 p.m. we got ahold of a real person who told us he wouldn't be here and we needed to reschedule for Monday (today). I recheduled for between 10-2:00 today and it is now after 3:15 and he still hasn't arrived. Upon calling customer dis-service they told me he would not be here until after 4:00, at the earliest. I asked to speak to a supervisor, who offered me a $50 gift card or another 6 months warranty on my piece of *** stove. All that means to me is the next time it breaks, I get to go through this exercise in frustration again. After 40 years as a Sears customer, I AM DONE. I will never shop there again and you shouldn't either. Their customer service is non-existent. There are plenty of competitors who would love out business, so NEVER SHOP AT SEARS AGAIN. BOYCOTT SEARS - THEY TOTALLY SUCK.
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Review
#216822 Review #216822 is a subjective opinion of poster.

Sears in San Jose, California - Don't buy Kenmore - Horrible Service

After 7 years, all the burner controls on my Kenmore range are malfunctioning. The burners cannot hold a steady temperature. Sears Home Repair is the worst. They skip appointments or arrive late, order the wrong parts (causing another appointment), and send a different technician each time, and they don't understand what the previous technician tried to do. The 3rd technician came out today & even he said it was ridiculous to send a different technician. He just left without doing anything and they are supposed to call back to schedule yet another appointment with the original technician. I'm on my 4th appointment, and this is only on two burners. They won't even inspect the other burners until the first two are fixed. Don't buy Kenmore, or you're stuck with horrible service. No one else really services Kenmore appliances. It doesn't matter how attractive the product seems if it can't be repaired. I've seen hundreds of complaints about Sears Service online, but it's too late for me now. I'm trapped in Sears Service ***.
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Review
#216811 Review #216811 is a subjective opinion of poster.
Service
Sears Repair