Sears Reviews and Complaints
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Sears in Kitchener, Ontario - Christmas treadmill still not repaired
We are third generation Sears shoppers and have made our last purchase .What happened to the once great service provided by Sears .Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service
Sears Elite should read Sears JUNK
Elite products are another work for JUNK...Kenmore JUNK and you get to pay more.............more frills to your JUNK Kenmore JUNK Garbage products....oh what your front loading washer JUNK....PRODUCTS junk products by Kenmore, Kenmore junk products so call Elite....Elite products are really Junk Junk is really Elite, Elite is garbage, Garbage is Kenmore Elite....JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ UUUUUUUUUUUUUUUUUUUUU NNNNNNNNNNNNNNNNNNNNN KKKKKKKKKKKKKKKKKKKKKKKKKK JUNK JUNK JUNK JUNK JUNK GARGAGE JUNK IS ELITE KENMORE Front load junk into your junk, gargage, washer cause it is junk gargabe no good stuff that they should pay us to try and use breaks down,does it ever work, work whats that junk can't work
Sears in Houston, Texas - 2 days for 2 hour installation
long story so i will try to summarize: sears said installation between 9am and 1 pm so i called at 10am to confirm status. still 9am to 1pm. i called installer to confirm but could only leave message. my phone rang twice but no one on other end. called again at 1:30 pm and they had all sorts of excuses (phone, address, etc) which made no sense. sears told me they would give me different installer for next week between 11am and 3pm finally showed up at 3:30pm (same installer). very unprofessional (this is the politically correct description for my own protection) with a disgusting body odor.
Sears is not repairing our dishwasher
I am extremely upset with sears, we bought a kenmore elite with the steel interior I bought the top of the line it has a built in food disposal so that you dont have to wash your dishes before you put them in anyway the repair man has been out twice to fix the problem which is the dishes are still dirty after the cycle runs both times he cleaned the trap and hmmm and hawwed change the detergent to liquid etc, which we did still the dishes are coming out dirty and most cases dirtier than when I put them in. OUr last call you know what the repair department said about our maintenance contract that they dont do maintenance on the appliances that its for when the motor goes out or something like that, are you kidding me why did i buy a contract for 300.00 dollars to be told that hey so what if your dishwasher isnt doing what its suppose to do unless it doesnt work at all we dont dealwith it. I paid extra money for a dishwasher thinking that I wouldnt have the same problems that I had with a cheap dishwasher. I am so fed up with sears products not working.
Sears in Las Vegas, Nevada - Repair of appliance not completed for three weeks.
New microwave needed to be repaired. First appointment, repair man needed to order a part to replace. Waited two weeks, and repair man came and asked if we had received the replacement part. Being that we did not have it. The next appointment will take place hopefully in another week. The problem is that there is nothing that you can do to speed up the process and you are at their mercy. If this is the type of service that Sears continues to provide, I will not be purchasing any significant appliances from Sears that would in the future needs to be repaired. Very poor service provider.
Sears purging warranty records, refuses to honor warranty
Years ago I purchased a home improvement project from Sears, a permanent coating for my house eaves and pillars with a lifetime warranty. It is now peeling and cracking. I called Sears to get it repaired. I was told they could see in their system that I had had it done and the year but they were not required by law to keep copies of original paperwork or warranties past 5-7 years. Since they no longer had a copy of the warranty, I would have to produce it in order for them to repair it. I cannot find it and I assumed that such a reputable company would surely keep such things on file. According to Sears, the burden of proof is on the homeowner, and if the homeowner cannot produce the original paperwork, they will not honor lifetime warranties once the information has been purged from their system.
Sears ruining my credit rating over their error.
I purchased a tv on 12/20/10 at Sears and have had nothing but a nightmare since. I used a sears rebate card to make the purchase to reduce the balance. I returned the tv and got the bigger one. So the store gave me my rebate credit back on a gift card. But it showed on my receipt as a purchase instead of a refund. No porblem they told me and gave me another credit. I just got a letter theat said after reviewing my account they are charging me 50.00 for the gift card that was to be a return credit and will be reporting me to all three credit bur. The store manager told me he could clearly see what happened on the receipt and it was their error and will give me a 50.00 credit. I asked about my credit report since I have good credit and a perfect payment history with them. I was told I would have to dispute this with the credit bureau. They do this to my credit and are not offering to repair it after they are responsible is unacceptable.
Sears in Shamokin, Pennsylvania - Misleading "Auto" Credit
Trying to buy something online at Sears.com their customer service pointed me at applying for Sears card. However, after I applied and received instant credit, I could not buy my online item since I was not given a CC#, Exp date, etc. I called back customer service and they told me I either had to wait 2+ weeks for my physical card or go to Sears with my Driver's license. Since I get discount only if online, this defeats the entire purpose. I asked Customer Service why they 'mislead' people and he said "that is a good question". UNBELIEVABLE! They just lost my business.
Sears service is terrible. Never showed up.
Sears appliance service is absolutely horrible. Our 2 year old Sears stove broke a week ago and we arranged for warranty service between 1-5:00 last Friday and the tech NEVER showed up. We finally got to talk to a human at 6:30 that night after we called and they told us we would get no service that evening and we had to reschedule for Monday (today) between 10-2:00. It's now 3:50 and he still is not here. I spoke to a "supervisor" at Sears who offered me a $50 gift card or 6 months more warranty on this piece of *** stove and I accepted neither. I have shopped at Sears for 40 years, but I AM DONE AS OF TODAY. YOU SHOULD BE TOO. Unless you want to be treated like your time is worth nothing and want to buy *** appliances, you should never shop at Sears. There are plenty of competitors out there who would love our business and I will be finding one. Sears is DEAD in my world. They do not deserve anyone's business. BOYCOTT SEARS.
Sears Service is terrible and never showed up
We have a 2 year old Sears stove and the oven portion went out a week ago. We arranged for a service appointment for between 1-5:00 last Friday to have the warranteed repairs made and the technician never showed up. Finally, at 6:30 p.m. we got ahold of a real person who told us he wouldn't be here and we needed to reschedule for Monday (today). I recheduled for between 10-2:00 today and it is now after 3:15 and he still hasn't arrived. Upon calling customer dis-service they told me he would not be here until after 4:00, at the earliest. I asked to speak to a supervisor, who offered me a $50 gift card or another 6 months warranty on my piece of *** stove. All that means to me is the next time it breaks, I get to go through this exercise in frustration again. After 40 years as a Sears customer, I AM DONE. I will never shop there again and you shouldn't either. Their customer service is non-existent. There are plenty of competitors who would love out business, so NEVER SHOP AT SEARS AGAIN. BOYCOTT SEARS - THEY TOTALLY SUCK.
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