Sears Reviews and Complaints
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Sears in Washington, District Of Columbia - Blue Team/Bias
Hi Have Any-One Experience: This Problem Call Sears Blue Team The Rep. Answers Seem Geninelly In Assistance Shortly Afterward Tells You Only One Person Can Assist You Because They Are Most Knownledgeable With Your Case. Mind You The Case Never Been Discuss, On My First Entry Case A Female Name Andrea assign "Depesh Shaw" To Represent This Issue at that point he bacame my problem. They have Several Hundreds Empowered Rep. I Request That His Service Be Revolk, But To No Avail Has Any-One Had This Type Of Rhetoric Surely It Stem Bias. Please Respond It IS Time For This Type Of Foolishness To Stop In 2011 Thank You Alway Yours U-Diggy.
Sears did not honor my service contract agreement
My Sears smooth top range malfunctioned December 26th. Repair service was schedule December 30th, 4 days later. Service person no call no showed. Called costumer solution and they stated that although the appointment had been made no one had assigned the appointment to a serviceman. Next available appt. would be Jan 4th, 9 days later. Jan 4, 2011 no show no call. Called costumer service. I've lost 3 days of pay now and still can't cook fresh meals for my diabetic 8 year old. So much for service agreements. Agree to pay and get no service. Thanks sears
Sears lies to their customers
Sears used to be so concerned about customer service and earning repeat business. I have been trying to get my dryer fixed since October 17, had 6 repair visits, had the same part replaced five times now and still my dryer does not work, The part they brought yesterday didn't even work for a minute, at least the other 4 worked for a day or two. Only solution from Sears was to buy an extended warranty so Sears would replace the dryer after 3 attempts I believe. Well, now I have been waiting all day for them to approve the replacement with no word at all from their Executive complaint department. I have been lied to, given commitments that were not fulfilled (missed appointments) and basically told, too bad, that is as good as it gets. Never a sorry and when I asked to speak to a supervisor, they told me they didn't have one. Asked to speak to the complaint department and was transferred back into the repair cue. Finally got to a "Escalation person" who put me on hold for 15 minutes and then came back to say she had sent an email of complaint on my behalf. Finally got to a lady in the Executive Offices who talked a good game but has not met her commitments. Seems there is a pattern of not caring about the customer, but why should they, they have our money. This is not the same Sears that I grew up with and unless something dramatically changes, I am NEVER going to darken the doors of one of their stores again.
Sears online is one big glitch
A year ago we ordered from Sears online only to have them cancel the order without cause and never notify us. When we called they blamed it on a system glitch. They re-entered the order and gave us a percentage off. Six months ago we ordered some items and once again, without cause, their system had a "glitch" causing them to cancel the order. And once again, no one notified us of anything. When we called that time they apologized, re-entered the order and that time gave us expedited shipping to get our items to us at the same time we had originally expected them. A couple of weeks ago we had ordered something and again... their system had a "glitch" and it did not process. I thought I was being smart this time however and called as well as checked the status of the order online to make sure it was being filled. Several of their customer service reps as well as the online system said it was being taken care of when it was not. We did not have that order re-entered and will never shop there again.
Sears Shipping Service
Sears does not honor advertised price!
I am finished with Sears, they cheat! Could not buy an excerise cyle at the advertised price. The price kept coming up $50.00 more at checkout. I spent over 30 minutes on the phone with "management" and they would not rectify the problem. I was told that it was a mistake and they didn't have to honor it. Now the price differene was from $279.99 to $329.99 it was not a matter of trying to buy a $400. item for $40. What really gets me is their total lack of trying to do the right thing. Sears doesn't care. and Sears can now survive with one less loyal customer. Sears CHEATS!
Sears in Crockett, Texas did not deliver as told.
Purchased refrigerator from Sears in Crockett, Texas. Was told it would be delivered in 3 days. I stayed home all day. Did not receive a call. I went to store personally and I was told they couldn't deliver and had the item in store. Said they would try to deliver on Monday. I told then I have never had that happen especially without a phone call explaining reason for not delivering and I would never be back in that store again to purchase anything. Saleslady looked at me like I was crazy. Do not buy anything from Crockett Sears unless you can pickup your own item.
Sears in Medford, Oregon - Ordered two sofas 12/08/10 not even processed yet
Oredered two sofas on 12/08/10 not sent. Add said available and ready for shipping. False advertising.The first guy I chatted with out and out lied and said it was going to be delivered that very day, and I am sure laughed himself silly as he hung up. They cannot tell me when they will be shipped (add said it would be delivered by 12/22/10 at the latest) or why it is taking so long. They tried to blame it on my credit card but I paid by PayPal. They said they had to check availability I told them to read their add. Will not give me any concrete information just empty promises. Will not give me any single person I can contact. They have stopped responding to me completely even though I have waited their requested wait times. I have logged a complaint with PayPal, so we'll see.
I signed a contract with sears to install a new gas furnace on 12-2-10. My old furnace worked will but was 15 yrs old. Just wanted an upgrade. Sears sent a subcontractor to install the new furance and it does not give adequate heat. After numerous calls and endless...
Sears does not stand behind their product
In March of 2010 I purchased a front-loading washing machine from Sears in order to take advantage of the $150 govt rebate that was offered at that time. The machine I purchased said "Kenmore" on it. Delivery and installation went smoothly and I used the machine twice before all *** broke loose. During the 3rd use, I turned the machine on and went downstairs to clean (my laundry room is on the 2nd floor). As I was vaccumming the steps, imagine my dismay when I saw water running out of the laundry room and onto my brand new laminate floor in the hallway. I ran into the laundry room and saw water spurting out of the front of the machine in the area where you put the detergent (NOT out of the back of the machine where it is attached to the water supply). As you can imagine, it was quite a mess. I called in water damage people who repaired everything to the tune of almost $10,000. My insurance company paid for everything(minus my $1000 deductible, of course) and this is where my woes really begin. I had of course been in touch with Sears during all this time as it was their machine that had malfunctioned and thus they should be held responsible for damages. How naive of me! Come to find out, even though the machine had "Kenmore" on it, it was manufactured by LG, so now Sears, although apologetic, tells me I have to deal with LG. Lots and lots of stuff in the interval which would bore you, but it is now almost January 2011, and you guessed it, my insurance company has still not been reimbursed and I am still out my $1000 deductible, not to mention that my insurance rates will escalate since I had to make a claim. LG is fighting the case because they say it could have been an installation error and Sears says it was not an installation error because the water was coming out the front of the machine and also I had no problems the first 2 times I used it. In the meantime, the insurance arbitrator is getting absolutely no where and I am stuck in the middle. The only good thing that happened was that I ended up with a TOP LOADING Maytag that I absolutely love. But I will NEVER deal with Sears again. Their name was on the product, and they should have stood behind what they sold instead of putting a customer in the middle. Shame on them!!
Purchase from Sears.com failed to deliver in time
On 12/15/2010, I ordered an item from Sears.COM and received notice that it should be delivered by 12/20/2010. On 12/21/2010, I received another email stating the delivery date had changed to 12/28/2010. I had paid for 2-day UPS service and tried to get that refunded. However, Sears says that is an 'independent vendor' on their site and I have to go to them. They gave me their number, which is never answered by a live person. AVOID ordering from Sears.com as you do not know from whom you are buying and Sears.com does NOT stand behind what they purportedly sell.
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