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Sears in Washington, District Of Columbia - Blue Team/Bias

Hi Have Any-One Experience: This Problem Call Sears Blue Team The Rep. Answers Seem Geninelly In Assistance Shortly Afterward Tells You Only One Person Can Assist You Because They Are Most Knownledgeable With Your Case. Mind You The Case Never Been Discuss, On My First Entry Case A Female Name Andrea assign "Depesh Shaw" To Represent This Issue at that point he bacame my problem. They have Several Hundreds Empowered Rep. I Request That His Service Be Revolk, But To No Avail Has Any-One Had This Type Of Rhetoric Surely It Stem Bias. Please Respond It IS Time For This Type Of Foolishness To Stop In 2011 Thank You Alway Yours U-Diggy.
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1 comment
Anonymous
#235823

I purchased a Frigidaire Stove through Sears. The stove came damaged. The stove

did not have the LP gas conversion kit.

I was on the phone for five complete days

with Sears and got no where. They hung up

on me, they put me on hold for hours.

I kept complaining, even went to the Frigidaire Corporation. They lied to me, said they had sent the conversion kit. Today is day 9 since I began complaining.

Yesterday, I got two more pieces for the damaged kit identical in color of white. My

stove is BISQUE in color so I cannot use them. I did not need either of the braces

they sent. I did not need the plastic plug

they sent (have no idea what that is for).

I learned yesterday the conversion kit was

never mailed even though I was told numerous times it was mailed to us. I am beginning to wonder if they even have one

for purchase or replacement. The stove is still sitting in my kitchen in the middle of the floor unusuable. If I had a pickup

it would already have been dropped off at

Sears. When I tried to get them to pick it up, they put me on hold and never answered

I waited over an hour. I considered not making my payment this month. I made it, but next month if the situation is not handled, I REFUSE to make another one.

The stress has caused me and my husband great medical conplications with high blood pressure and stress. When I asked

Frigidaire what to do with the WHITE parts

they sent they said to keep them. Now, really, what could I do with them. Imagine,

this stove is BISQUE and BLACK, put white

on it and it would be a redneck stove. I

live in WV but I am not interested in those

colors mixed together. I just want my BISQUE stove with the damaged part replaced

and the conversion kit so I can USE IT.

I am very angry over my treatment with this

stove. I would never purchase from Sears

ever again nor would I ever purchase any

Frigidaire products again. If this is how

they treat the people who purchase their

products, then eventually they will go out

of business. From now on I will buy locally

where I can see the product, not let the delivery man out of my sight before checking to make sure parts are all there

and safe. The delivery man told my husband

the conversion kit was in the pan in the oven with cardboard over it.

Review
#215008 Review #215008 is a subjective opinion of poster.

Sears did not honor my service contract agreement

My Sears smooth top range malfunctioned December 26th. Repair service was schedule December 30th, 4 days later. Service person no call no showed. Called costumer solution and they stated that although the appointment had been made no one had assigned the appointment to a serviceman. Next available appt. would be Jan 4th, 9 days later. Jan 4, 2011 no show no call. Called costumer service. I've lost 3 days of pay now and still can't cook fresh meals for my diabetic 8 year old. So much for service agreements. Agree to pay and get no service. Thanks sears
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1 comment
Anonymous
#232850

Dear Vj7small,

My name is Dianne and I'm with the Sears Social Media Support Team. I found your post here and I wanted to reach out to you to offer help. I'm so sorry for the no call/no show you experienced with your repair appointment. This is definitely not normal or acceptable. When we service your items, it's always our goal to exceed your expectations; clearly we have let you down. We'd like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Vj7small) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Dianne D.

Social Media Support Team

Review
#214846 Review #214846 is a subjective opinion of poster.
Service
Sears Repair

Sears lies to their customers

Sears used to be so concerned about customer service and earning repeat business. I have been trying to get my dryer fixed since October 17, had 6 repair visits, had the same part replaced five times now and still my dryer does not work, The part they brought yesterday didn't even work for a minute, at least the other 4 worked for a day or two. Only solution from Sears was to buy an extended warranty so Sears would replace the dryer after 3 attempts I believe. Well, now I have been waiting all day for them to approve the replacement with no word at all from their Executive complaint department. I have been lied to, given commitments that were not fulfilled (missed appointments) and basically told, too bad, that is as good as it gets. Never a sorry and when I asked to speak to a supervisor, they told me they didn't have one. Asked to speak to the complaint department and was transferred back into the repair cue. Finally got to a "Escalation person" who put me on hold for 15 minutes and then came back to say she had sent an email of complaint on my behalf. Finally got to a lady in the Executive Offices who talked a good game but has not met her commitments. Seems there is a pattern of not caring about the customer, but why should they, they have our money. This is not the same Sears that I grew up with and unless something dramatically changes, I am NEVER going to darken the doors of one of their stores again.
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1 comment
Anonymous
#232798

I am having similar problems with my Sears Maytag Epic Z washer-just 2 years old. It has flooded my laundry room twice-5 repairs.

Sears will not help...obviously I have a lemon. Thy suggested a protection plan ($350/year). Funny thing is that they will not send me the details of the plan in writing.

I won't purchase the plan w/o seeing it. Where is the old Sears we all could trust and rely on?

Review
#214653 Review #214653 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1000

Sears online is one big glitch

A year ago we ordered from Sears online only to have them cancel the order without cause and never notify us. When we called they blamed it on a system glitch. They re-entered the order and gave us a percentage off. Six months ago we ordered some items and once again, without cause, their system had a "glitch" causing them to cancel the order. And once again, no one notified us of anything. When we called that time they apologized, re-entered the order and that time gave us expedited shipping to get our items to us at the same time we had originally expected them. A couple of weeks ago we had ordered something and again... their system had a "glitch" and it did not process. I thought I was being smart this time however and called as well as checked the status of the order online to make sure it was being filled. Several of their customer service reps as well as the online system said it was being taken care of when it was not. We did not have that order re-entered and will never shop there again.
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1 comment
Anonymous
#232861

To J157,

I'm reaching out to you to offer assistance and extend an apology. I'm terribly sorry for your disappointing and frustrating experience with Sears.com customer service. My name is Dianne and I am part of the Social Media Support Team. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (J157) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Dianne D.

Social Media Support Team

Review
#214641 Review #214641 is a subjective opinion of poster.
Service
Sears Shipping Service

Sears does not honor advertised price!

I am finished with Sears, they cheat! Could not buy an excerise cyle at the advertised price. The price kept coming up $50.00 more at checkout. I spent over 30 minutes on the phone with "management" and they would not rectify the problem. I was told that it was a mistake and they didn't have to honor it. Now the price differene was from $279.99 to $329.99 it was not a matter of trying to buy a $400. item for $40. What really gets me is their total lack of trying to do the right thing. Sears doesn't care. and Sears can now survive with one less loyal customer. Sears CHEATS!
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1 comment
Anonymous
#232898

To Phildav,

First allow me to apologize for the delay in responding to your post. My name is Dianne and I’m part of the Social Media Support Team and I’m sorry to read about the problems you’ve encountered with the local store. Sears has always stood for the highest levels of quality and service we have deeply disappointed you, I am sorry. We certainly don’t want our customers frustrated. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name(Phildav) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Dianne D.

Social Media Support Team

Review
#214292 Review #214292 is a subjective opinion of poster.

Sears in Crockett, Texas did not deliver as told.

Purchased refrigerator from Sears in Crockett, Texas. Was told it would be delivered in 3 days. I stayed home all day. Did not receive a call. I went to store personally and I was told they couldn't deliver and had the item in store. Said they would try to deliver on Monday. I told then I have never had that happen especially without a phone call explaining reason for not delivering and I would never be back in that store again to purchase anything. Saleslady looked at me like I was crazy. Do not buy anything from Crockett Sears unless you can pickup your own item.
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1 comment
Anonymous
#232909

To Lockspur,

First allow me to apologize for the delay in responding to your post. My name is Dianne and I’m part of the Social Media Support Team and I’m sorry to read about the problems you’ve encountered with the local store with the delivery of your refrigerator. Sears has always stood for the highest levels of quality and service we have deeply disappointed you, I am sorry. We certainly don’t want our customers frustrated. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Lockspur) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Dianne D.

Social Media Support Team

Review
#214204 Review #214204 is a subjective opinion of poster.

Sears in Medford, Oregon - Ordered two sofas 12/08/10 not even processed yet

Sears - Ordered two sofas 12/08/10 not even processed yet
Oredered two sofas on 12/08/10 not sent. Add said available and ready for shipping. False advertising.The first guy I chatted with out and out lied and said it was going to be delivered that very day, and I am sure laughed himself silly as he hung up. They cannot tell me when they will be shipped (add said it would be delivered by 12/22/10 at the latest) or why it is taking so long. They tried to blame it on my credit card but I paid by PayPal. They said they had to check availability I told them to read their add. Will not give me any concrete information just empty promises. Will not give me any single person I can contact. They have stopped responding to me completely even though I have waited their requested wait times. I have logged a complaint with PayPal, so we'll see.
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1 comment
Anonymous
#230619

You have been punked by the Sears/Kmart blue crew.

Review
#214097 Review #214097 is a subjective opinion of poster.
Loss
$939
I signed a contract with sears to install a new gas furnace on 12-2-10. My old furnace worked will but was 15 yrs old. Just wanted an upgrade. Sears sent a subcontractor to install the new furance and it does not give adequate heat. After numerous calls and endless...
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4 comments
glow
#235291

I want to thank all those who responded to my complaint about Sears terrible service. I will follow up on all suggestions.

FYI it is 1-12-11 and my problem has yet to be fixed. Again thanks again

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Review
#213944 Review #213944 is a subjective opinion of poster.
Loss
$7554

Sears does not stand behind their product

In March of 2010 I purchased a front-loading washing machine from Sears in order to take advantage of the $150 govt rebate that was offered at that time. The machine I purchased said "Kenmore" on it. Delivery and installation went smoothly and I used the machine twice before all *** broke loose. During the 3rd use, I turned the machine on and went downstairs to clean (my laundry room is on the 2nd floor). As I was vaccumming the steps, imagine my dismay when I saw water running out of the laundry room and onto my brand new laminate floor in the hallway. I ran into the laundry room and saw water spurting out of the front of the machine in the area where you put the detergent (NOT out of the back of the machine where it is attached to the water supply). As you can imagine, it was quite a mess. I called in water damage people who repaired everything to the tune of almost $10,000. My insurance company paid for everything(minus my $1000 deductible, of course) and this is where my woes really begin. I had of course been in touch with Sears during all this time as it was their machine that had malfunctioned and thus they should be held responsible for damages. How naive of me! Come to find out, even though the machine had "Kenmore" on it, it was manufactured by LG, so now Sears, although apologetic, tells me I have to deal with LG. Lots and lots of stuff in the interval which would bore you, but it is now almost January 2011, and you guessed it, my insurance company has still not been reimbursed and I am still out my $1000 deductible, not to mention that my insurance rates will escalate since I had to make a claim. LG is fighting the case because they say it could have been an installation error and Sears says it was not an installation error because the water was coming out the front of the machine and also I had no problems the first 2 times I used it. In the meantime, the insurance arbitrator is getting absolutely no where and I am stuck in the middle. The only good thing that happened was that I ended up with a TOP LOADING Maytag that I absolutely love. But I will NEVER deal with Sears again. Their name was on the product, and they should have stood behind what they sold instead of putting a customer in the middle. Shame on them!!
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2 comments
vicki0143
#230015

Thank you, fulpock. I will take your advice and see what happens.

Anonymous
#230011

Recommend everyone who has a problem simply email smsupport@searshc.com. I assure you they will help and you. That group may be small but they are decision makers and could not have been more fair with us after we too started with a pretty negative experience.

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Review
#213897 Review #213897 is a subjective opinion of poster.

Purchase from Sears.com failed to deliver in time

On 12/15/2010, I ordered an item from Sears.COM and received notice that it should be delivered by 12/20/2010. On 12/21/2010, I received another email stating the delivery date had changed to 12/28/2010. I had paid for 2-day UPS service and tried to get that refunded. However, Sears says that is an 'independent vendor' on their site and I have to go to them. They gave me their number, which is never answered by a live person. AVOID ordering from Sears.com as you do not know from whom you are buying and Sears.com does NOT stand behind what they purportedly sell.
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Review
#213893 Review #213893 is a subjective opinion of poster.