Sears Reviews and Complaints
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Sears in Crockett, Texas did not deliver as told.
Purchased refrigerator from Sears in Crockett, Texas. Was told it would be delivered in 3 days. I stayed home all day. Did not receive a call. I went to store personally and I was told they couldn't deliver and had the item in store. Said they would try to deliver on Monday. I told then I have never had that happen especially without a phone call explaining reason for not delivering and I would never be back in that store again to purchase anything. Saleslady looked at me like I was crazy. Do not buy anything from Crockett Sears unless you can pickup your own item.
Sears in Medford, Oregon - Ordered two sofas 12/08/10 not even processed yet
Oredered two sofas on 12/08/10 not sent. Add said available and ready for shipping. False advertising.The first guy I chatted with out and out lied and said it was going to be delivered that very day, and I am sure laughed himself silly as he hung up. They cannot tell me when they will be shipped (add said it would be delivered by 12/22/10 at the latest) or why it is taking so long. They tried to blame it on my credit card but I paid by PayPal. They said they had to check availability I told them to read their add. Will not give me any concrete information just empty promises. Will not give me any single person I can contact. They have stopped responding to me completely even though I have waited their requested wait times. I have logged a complaint with PayPal, so we'll see.
I signed a contract with sears to install a new gas furnace on 12-2-10. My old furnace worked will but was 15 yrs old. Just wanted an upgrade. Sears sent a subcontractor to install the new furance and it does not give adequate heat. After numerous calls and endless...
Sears does not stand behind their product
In March of 2010 I purchased a front-loading washing machine from Sears in order to take advantage of the $150 govt rebate that was offered at that time. The machine I purchased said "Kenmore" on it. Delivery and installation went smoothly and I used the machine twice before all *** broke loose. During the 3rd use, I turned the machine on and went downstairs to clean (my laundry room is on the 2nd floor). As I was vaccumming the steps, imagine my dismay when I saw water running out of the laundry room and onto my brand new laminate floor in the hallway. I ran into the laundry room and saw water spurting out of the front of the machine in the area where you put the detergent (NOT out of the back of the machine where it is attached to the water supply). As you can imagine, it was quite a mess. I called in water damage people who repaired everything to the tune of almost $10,000. My insurance company paid for everything(minus my $1000 deductible, of course) and this is where my woes really begin. I had of course been in touch with Sears during all this time as it was their machine that had malfunctioned and thus they should be held responsible for damages. How naive of me! Come to find out, even though the machine had "Kenmore" on it, it was manufactured by LG, so now Sears, although apologetic, tells me I have to deal with LG. Lots and lots of stuff in the interval which would bore you, but it is now almost January 2011, and you guessed it, my insurance company has still not been reimbursed and I am still out my $1000 deductible, not to mention that my insurance rates will escalate since I had to make a claim. LG is fighting the case because they say it could have been an installation error and Sears says it was not an installation error because the water was coming out the front of the machine and also I had no problems the first 2 times I used it. In the meantime, the insurance arbitrator is getting absolutely no where and I am stuck in the middle. The only good thing that happened was that I ended up with a TOP LOADING Maytag that I absolutely love. But I will NEVER deal with Sears again. Their name was on the product, and they should have stood behind what they sold instead of putting a customer in the middle. Shame on them!!
Purchase from Sears.com failed to deliver in time
On 12/15/2010, I ordered an item from Sears.COM and received notice that it should be delivered by 12/20/2010. On 12/21/2010, I received another email stating the delivery date had changed to 12/28/2010. I had paid for 2-day UPS service and tried to get that refunded. However, Sears says that is an 'independent vendor' on their site and I have to go to them. They gave me their number, which is never answered by a live person. AVOID ordering from Sears.com as you do not know from whom you are buying and Sears.com does NOT stand behind what they purportedly sell.
Sears Price Protection Policy
Sears Holding Company called today and agreed that they had made a mistake. They promptly refunded the $385.00 as per their Price Adjustment Policy. Don't ask you don't get. We asked and they responded as per their own policy. Recommend everyone who has a problem simply email firstname.lastname@example.org. I assure you they will help and you won't be pulling your hair out after 90 minutes of frustrating phone time. We couldn't be happier with the fact that they responded so fast but also, they fixed our issue quickly. It helps to get to the right folks.
Don't do business with Sears
I am another consumer caught in Sears limbo. Our hot water heater decided to give up the ghost on Christmas. I immediately got online and ordered a replacement with expedited delivery. The water heater was supposed to arrive yesterday. Emphasis on "supposed". I took the day off work to wait for the water heater that never arrived. After approximately 12 phone calls (including being transferred to the same departments a few times) and waiting on hold for at least 10 minutes with each transfer, I was finally able to find out that my water heater wasn't delivered because it was out of stock. Wouldn't it have been more efficient to update the website to reflect that and offer other in-stock choices? Anyway, since the order is still "processing" (even though my bank account was promptly debited for the entire purchase price plus $142 for expedited shipping), I cannot get a refund. The status will change only when the water heater is restocked. Who in h*** knows when that will be? So, here I sit….no hot water heater, no money to buy another one until Sears gives me my money back. To save time, I opened a dispute with PayPal. I may see my money in 30 days. The silver lining is I have very nice neighbors who are allowing me to use their shower and I have wised up to never doing business with Sears again. Everyone else would be smart to do the same.
I went to sears to buy a mattress/box spring that I saw in their flier. The flier indicated that any mattress/box spring over $599 would include free delivery. I picked out a mattress/box spring and paid for it and noticed that they werent giving me free delivery. ...
I've written your Executives in Hoffman Estates and forwarded same to Clark Howard at CBS News here in Atlanta. No transaction is legally binding until the merchandise has been delivered to the purchaser and signed for as it was in our case. That occurred on...
Sears Delivery Service
Sears in Modesto, California - Nothing gets done through customer service
Sears is slipping and I don't think they care. They give you a phone number to call for problems and if you call one it is people from other countries that don't know how to take care of your problems. The other number at least the lady I talked to sounds like she is from America and can handle my complaints. But nothing was done to take care of my problem and as long as Sears takes care of their customers this way I hope some day people quit doing business with you. Thank You, No need in leaving my name because to sears it doesn't make any difference.
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