Sears Reviews and Complaints

Thursday night (12/23/2010), I went up to Sears Home Repair Parts & Service Center in Seattle, WA to buy a part for my Kenmore refrigerator. They told me on the phone that they would hold the part aside for me. They didn't. The woman was a bit rude, but I brushed it off. The part cost me $16.84 which I paid with my debit card. The next day, Friday, Christmas Eve, midday, I decided to check my bank balance and see that Sears charged me $166.84 (despite the receipt said $16.84). Of course the service store is closed until Monday. I called customer service and no one even tried to help me. Since I had made some other purchases before seeing the error, I am probably overdrawn so fees will be on the way. Since the location is closed for the holidays I cannot do anything until Monday so I have no money for the weekend. Merry *** Christmas, Sears!

I ordered items for Christmas presents on 12/19 and paid for expedited shipping with a stated delivery date of 12/22. Called Sears on 12/24 when order was not received. The customer service rep. explained that my Christmas gifts were still in the warehouse. After telling me the items were in the warehouse, he preceded to tell me that UPS was sometimes late in delivering around Christmas! What?? You're blaming UPS for your company's incompetence?? Pathetic. They did refund the shipping fees, but I still don't have a gift to give my brother for Christmas.

I spent days planning on what to buy for Christmas. After searching hours online, I decided to do most of my shopping at sears. I Spent around 400 dollars on presents for people. After I waited in line for over 30 minutes, I was leaving the store and a lady approached me and told me store security was following me when I was shopping. I felt like a commodity. And extremely angry. I felt like going back and returning everything and going somewhere else. But then to wait in line at another corporate store and be followed again? I should have just bought 400 dollars worth of food for a homeless shelter and made a real Christmas for people that need one. Next year Im doing just that.

Basically Sears shipped a item i purchased on Dec. 4 2010 to a wrong address they agreed they made the error and placed the wrong tracking number on box. Now it is Dec. 23 2010 and they will not ship it to me overnight so i can give my brother his christmas present. I have spoken to 10 diff. people and nobody will let me speak to a manager or anyone higher up. They have wasted my time and energy for nothing. They basically dont care for the consumer and will not budge on anything. I live 20 miles from 3 Sears stores and they would not even allow me to pick up item there. After 4 days of dealing with them and never speaking to a manager my brother is not going to have a present. They had plenty of time to resolve issue an chose not to. They took my money and now it is up to them when i rec. my purchase. I will never again buy from Sears or any of their other businesses.

My Kenmore stove of 5 years stopped working correctly and was having a runaway temperature. Paid $129 flat fee for a repair agent to come out and tell me what was wrong. When he arrived on 12/21 he advised that the part to repair was $168 but that if we wanted to get a new stove instead he would give us a $65 coupon. Went to the Wentzville, MO store and purchased a new Kenmore stove to be delivered on 12/23. Received an automated message at 6pm on 12/22 asking to press 1 for confirmation of delivery or 2 for reschedule. My father accidently hit 2 and it gave a reschedule date of 12/30 and disconnected. Called the number back and advised the agent of the error and was advised there was nothing they could do. Gave me the number for the consumer solution dept, a joke. Contacted them and was advised "That they could not put it back on the truck……." I advised them that it happened less than 5 min ago and there was no way they could have taken it off????? Agent I talked to had no empathy what so ever. Obviously didn't really care at all, just quoting policy. Contacted the store back and the salesperson was much nicer. Advised me that someone else had done the same thing the day prior and the Manager of the store was able to get it out, but she called back 5 min later and advised there was nothing that could be done, but if I wanted to pick it up I could drive to Granit City, IL, 70 miles away. Are you kidding me???????? Me and my parents have spent $1000's of dollars in new appliances with sears over the years and was our first stop. But after this experience I will NEVER make them my first stop, and will gladly advise as many people as I can about the entire situation. I, myself am just one person among many, but I hope to spread the word as much as possible. Just bought a new stove at LOWES as well as a new refrigerator. Not only could they deliver next day FREE, but the warranty was much better. My advice to anyone looking at a SEARS product is look elsewhere.

Tech scheduled 1p-5p to come to do a check up on tv for a warranty purchased. He showed up 1 hr. 45 min. late. Never called to say he was going to be late. Called Sears to complain. Made a complaint, promised a $25 gift card to be received 7-10 business days. Never received. Called back. Complaint never filed. Did not receive a case number I should have been given. Talked to someone in which I have name & ID#. Gave me a case # and then promised $50 gift card. NEVER received. Called back 3rd time. Next woman said she would reprocess. Doesn't know what happened$$!! Maybe wrong address$$!! COME ON! I can sure receive my bill on time! This time it will take up to 4 weeks. Didn't know it took a month to receive mail within the U.S. So, it's been almost 2 months now. Needless to say, it will be a looong time before I EVER purchase anything from Sears. Maybe customer service could use better training and manners!

I bought a left handle stainless steal refrigerator. After 3 weeks they deliver the wrong refrigerator. Of course I didn't accept it. I went to the Northidge Sears, and I spoke with the salesman, and after 2 hours the manager show up, he couldn't solve anything. After 2 more hours another manager came. They re-order my refrigerator, assuring me this time will be the right one. After 3 more weeks of waiting and living without refrigerator, since we move six weeks ago, when we expected the fridge for the firs time.Delivery day Monday 13Th. I took Monday off work because they wouldn't tell me the time of delivery until Sunday. Sunday delivery called me and confirm delivery time 4-6. I waited, I Waited and I waited. They didn't showed up!!! I called delivery # and they say they cancelled my order because they didn't have that refrigerator. I had to go again to the Sears Northridge. I lost another 2 hours of my time and the manager was so ignorant that he couldn't fix the problem. I had to fight to get my money back. SEARS NO MORE!!!! GO ONLY IF YOU WANT TO SUFFER ! THEY TREAT YOU LIKE TRASH.

SEARS is by far the worst company to deal with regarding service, customer service, repair appointments or anything to do with their rip-off appliances! I called to schedule a repair service of over $200 on a dryer (Kenmore) that after only 1 year was no longer working. The service department scheduled my appointment for a week out, between the hours of 10 AM and 2 PM. As working adults, my husband and I had to hire a house sitter to wait for the service tech to come to the house. Around 3 PM the sitter called me at work and told me the tech still hadn't shown up. I called and the service department and they said the guy was on his way. I told the sitter to wait. After I got home at 5 PM the tech guys still hadn't shown up. I paid the sitter for the whole day and called the service department to speak with a manager. The manager said the only thing I could do is wait until 6 PM or reschedule for another week. Nobody on the staff could make it right for us. The service department couldn't do anything about the missed appointment and was VERY rude on the phone with us. I even called corporate to complain about the inconvenience and they couldn't help. Nothing was done to make this right. I'll never buy from SEARS again. Please buy from a company that cares about their customers - you won't regret it. If you do buy from SEARS - don't expect to be treated with respect.