Sears Reviews and Complaints
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Sears follows shoppers
I spent days planning on what to buy for Christmas. After searching hours online, I decided to do most of my shopping at sears. I Spent around 400 dollars on presents for people. After I waited in line for over 30 minutes, I was leaving the store and a lady approached me and told me store security was following me when I was shopping. I felt like a commodity. And extremely angry. I felt like going back and returning everything and going somewhere else. But then to wait in line at another corporate store and be followed again? I should have just bought 400 dollars worth of food for a homeless shelter and made a real Christmas for people that need one. Next year Im doing just that.
Sears customer service sucks
Basically Sears shipped a item i purchased on Dec. 4 2010 to a wrong address they agreed they made the error and placed the wrong tracking number on box. Now it is Dec. 23 2010 and they will not ship it to me overnight so i can give my brother his christmas present. I have spoken to 10 diff. people and nobody will let me speak to a manager or anyone higher up. They have wasted my time and energy for nothing. They basically dont care for the consumer and will not budge on anything. I live 20 miles from 3 Sears stores and they would not even allow me to pick up item there. After 4 days of dealing with them and never speaking to a manager my brother is not going to have a present. They had plenty of time to resolve issue an chose not to. They took my money and now it is up to them when i rec. my purchase. I will never again buy from Sears or any of their other businesses.
SEARS - Inflexable Delivery Process
My Kenmore stove of 5 years stopped working correctly and was having a runaway temperature. Paid $129 flat fee for a repair agent to come out and tell me what was wrong. When he arrived on 12/21 he advised that the part to repair was $168 but that if we wanted to get a new stove instead he would give us a $65 coupon. Went to the Wentzville, MO store and purchased a new Kenmore stove to be delivered on 12/23. Received an automated message at 6pm on 12/22 asking to press 1 for confirmation of delivery or 2 for reschedule. My father accidently hit 2 and it gave a reschedule date of 12/30 and disconnected. Called the number back and advised the agent of the error and was advised there was nothing they could do. Gave me the number for the consumer solution dept, a joke. Contacted them and was advised "That they could not put it back on the truck……." I advised them that it happened less than 5 min ago and there was no way they could have taken it off????? Agent I talked to had no empathy what so ever. Obviously didn't really care at all, just quoting policy. Contacted the store back and the salesperson was much nicer. Advised me that someone else had done the same thing the day prior and the Manager of the store was able to get it out, but she called back 5 min later and advised there was nothing that could be done, but if I wanted to pick it up I could drive to Granit City, IL, 70 miles away. Are you kidding me???????? Me and my parents have spent $1000's of dollars in new appliances with sears over the years and was our first stop. But after this experience I will NEVER make them my first stop, and will gladly advise as many people as I can about the entire situation. I, myself am just one person among many, but I hope to spread the word as much as possible. Just bought a new stove at LOWES as well as a new refrigerator. Not only could they deliver next day FREE, but the warranty was much better. My advice to anyone looking at a SEARS product is look elsewhere.
Sears in Clarksburg, West Virginia - Tech late never received promised gift card
Tech scheduled 1p-5p to come to do a check up on tv for a warranty purchased. He showed up 1 hr. 45 min. late. Never called to say he was going to be late. Called Sears to complain. Made a complaint, promised a $25 gift card to be received 7-10 business days. Never received. Called back. Complaint never filed. Did not receive a case number I should have been given. Talked to someone in which I have name & ID#. Gave me a case # and then promised $50 gift card. NEVER received. Called back 3rd time. Next woman said she would reprocess. Doesn't know what happened$$!! Maybe wrong address$$!! COME ON! I can sure receive my bill on time! This time it will take up to 4 weeks. Didn't know it took a month to receive mail within the U.S. So, it's been almost 2 months now. Needless to say, it will be a looong time before I EVER purchase anything from Sears. Maybe customer service could use better training and manners!
Sears Takes Your Money, Wont Deliver, Wont Refund - Doesn't believe in free speach either.
I ordered 7 items from Sears on 12/2 - 3 of which they sent message back two days later stating they couldn't fulfill. Frustrating, but at least communication. 19 days later two items still stated processing. I called them rather than the reverse. In which they advised there was a processing problem and the items wouldn't arrive by Christmas, if ever. I then asked them to cancel the order and refund my credit card. They refused stating they can't refund an item that is in processing. Even if it has been processing for over 19 days and is stuck in that mode and they even stated they doubt the items will ever arrive. They replied yes. What???? Then today, I get on their facebook page and challenge them to resolve the issue. Until then I advise that I will tell all I know to join the I Hate Sears Fan Page on Facebook. They blocked me and removed my post. I guess they are trying to hide their poor customer service because they no if the truth gets out quickly they are done. I wonder if they know that there are over 300 social sites and that most you can post to in one action. If you hate sears too, join the I Hate Sears facebook page. In the meantime, if anyone can get the remaining items on order #191735995 canceled, I would greatly appreciate it.
Sears in Washington, District Of Columbia - WORST CUSTOMER SERVICE, INCOMPETENT MANAGERS!!
I bought a left handle stainless steal refrigerator. After 3 weeks they deliver the wrong refrigerator. Of course I didn't accept it. I went to the Northidge Sears, and I spoke with the salesman, and after 2 hours the manager show up, he couldn't solve anything. After 2 more hours another manager came. They re-order my refrigerator, assuring me this time will be the right one. After 3 more weeks of waiting and living without refrigerator, since we move six weeks ago, when we expected the fridge for the firs time.Delivery day Monday 13Th. I took Monday off work because they wouldn't tell me the time of delivery until Sunday. Sunday delivery called me and confirm delivery time 4-6. I waited, I Waited and I waited. They didn't showed up!!! I called delivery # and they say they cancelled my order because they didn't have that refrigerator. I had to go again to the Sears Northridge. I lost another 2 hours of my time and the manager was so ignorant that he couldn't fix the problem. I had to fight to get my money back. SEARS NO MORE!!!! GO ONLY IF YOU WANT TO SUFFER ! THEY TREAT YOU LIKE TRASH.
Sears Delivery Service
SEARS WORST CUSTOMER SERVICE EVER!!
SEARS is by far the worst company to deal with regarding service, customer service, repair appointments or anything to do with their rip-off appliances! I called to schedule a repair service of over $200 on a dryer (Kenmore) that after only 1 year was no longer working. The service department scheduled my appointment for a week out, between the hours of 10 AM and 2 PM. As working adults, my husband and I had to hire a house sitter to wait for the service tech to come to the house. Around 3 PM the sitter called me at work and told me the tech still hadn't shown up. I called and the service department and they said the guy was on his way. I told the sitter to wait. After I got home at 5 PM the tech guys still hadn't shown up. I paid the sitter for the whole day and called the service department to speak with a manager. The manager said the only thing I could do is wait until 6 PM or reschedule for another week. Nobody on the staff could make it right for us. The service department couldn't do anything about the missed appointment and was VERY rude on the phone with us. I even called corporate to complain about the inconvenience and they couldn't help. Nothing was done to make this right. I'll never buy from SEARS again. Please buy from a company that cares about their customers - you won't regret it. If you do buy from SEARS - don't expect to be treated with respect.
Sears deceptive rebate information
I bought a small refrigerator at Sears and was assured by the salesperson that I would receive a $75 rebate that was advertised in the newspaper and in the store. The sale price of the refrigerator was lower than the minimum that qualified for the rebate, but I was assured the list price was considered when determining rebate eligibility. Because Lowe's had free shipping, but a very slightly higher price, I figured I would come out ahead because the $75 rebate would just cover the delivery and recycle fees from Sears. Several weeks after I submitted the required required documentation online, I was informed that I didn't qualify for the rebate because the product did not meet the minimum price. The salesperson spent a lot of time explaining to me how to submit the rebate paperwork for the quickest return, so I have to assume she sincerely thought I would receive the rebate. A friend purchased $1,500 worth of appliances from Sears around the same time, and was also denied the rebate because individually, the appliances did not meet the minimum. I will never shop at Sears again.
SEARS UNFAIR RESTOCKING FEES
I worked for Sears Electronic department and saw how customers were often abused. A very elderly woman bought a small LCD TV that had been on display for over a year. The TV was covered in dust and scratches. The TV did not come with a box or manual. Future Shop was selling the TV for $299 brand new. Sears charged the customer $350. Sears management told employees only to price match if the customer asked. A few days later the customer returned the TV. She said the TV was scratched - which it was. The department manager charged the woman a 20% restocking fee! The woman was refunded $285 and charged a $65 restocking fee! I made a copy of the receipt. Then the customer uttered the famous words so often heard "I will never shop at Sears again." Probabally a good idea!
Just when I thought Sears' customer service couldn't get worse...
This is the fourth avenue I've used to get some degree of satisfaction from my recent purchase at sears.com, and I honestly have no real hope that I will get anywhere again, but I have no other choice. I placed an order online at Sears.com almost a month ago. I received one of the items delivered to my home in a timely manner, with updated information on the sears.com website and through my email. However, two other items on the same order have not been shipped to me, have not had a status update on sears.com, and no one at the sears store or through customer service can seem to tell me what's going on! A few days ago, I tried at least six times to call the local store to see if perhaps the items were shipped to the store and I was supposed to pick them up. Once I went through the voice activated option and listed "merchandise pickup" as the department I wanted, I told the guy that answered that I just needed to know if my order had been shipped there or not - he told me to hang on and then tried to transfer me to another line where the phone rang at least 20 times and I finally hung up. I repeated the process and the same employee answered and put me on hold for 3 or 4 minutes, came back on the line and offered to call me back but before I could give him my information, he said the person he was trying to put me on the phone with was available now and he would transfer me - he then put me on hold for ten minutes before I hung up! I then called again and pressed 0 to speak to a customer service rep, who gave me the "direct number" to merchandise pickup, which got me to the same guy I was having trouble with before! I simply hung up when he answered and called customer service again. This time a lady offered to look up my order but then couldn't find it in the system after several attemps using my personal information. She then put me on hold while she "tried to find it another way" and never came back on the line after 6 minutes. Later that night, I tried to call the store again, and didn't get anyone in merchandise pickup to answer the phone...so I tried customer service again. This time the person again couldn't locate my order and said that the systems were down and he would have to call me back when they were up again! If the systems were down, wouldn't he have known this BEFORE he started trying to search for my order using my address/order number/and home phone number?!?!? To his credit,he did call me back shortly, only to tell me some long story about how some glitch had occurred on the sears website that caused my order to be sent to the store by UPS, where the package was refused and sent back...? He said to wait three days and then go into the retail store to the women's apparel department and they should have my order. And so I just did. My husband and I gave the short version of the story to the lady at the counter, and she immediately told us we'd have to wait for a manager. She called him once and after five minutes, called him again...with no response. Several more minutes later, the lady at the counter said the manager had called and he was on his way. We probably waited 15 or 20 minutes total before two people finally came to ask what was wrong. My husband and I weren't terribly upset at this point, and were honestly very calm about the situation and just wanted someone to help us. When it became clear that it was an online order, the gentleman then basically told us there was nothing he could do and that the sears.com people just didn't care and was trying to pawn us off on him at the sears store because they didn't want to deal with it! (Obviously he didn't want to, either.) I understand that maybe he couldn't do anything, but there is a way to say that to a customer and he needs a class or two on how to do that. He became incredibly rude and made it clear that he thought the sears.com people were lazy and incompetent and rather than being interested in helping me, he just told me to return the items! I told him I didn't want to return them and he began to just walk away, all the while just telling me to call them. I then asked him for the corporate phone number, and he again told me to call them for that! He said, and I quote "they can give it to you. They may not...but they can."!!!! My husband just spent 30 minutes on the phone with an extremely nice lady in customer support, who just now told us our order was in fact at the sears retail store we just visited - and had been there since 11/23!!! If Bryan, the so called manager, had taken five minutes to listen to what we were saying and actually give a %#@* about our problem, he could have most certainly found our order! Now we have to make another trip to pick it up, and after all this, I'm still not sure if we'll find it! I won't be shopping at the sears retail stores again, or at sears.com. And I will be telling all of my friends and family to do the same.
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