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Sears Ripped me off and ruined Christmas!!

Thursday night (12/23/2010), I went up to Sears Home Repair Parts & Service Center in Seattle, WA to buy a part for my Kenmore refrigerator. They told me on the phone that they would hold the part aside for me. They didn't. The woman was a bit rude, but I brushed it off. The part cost me $16.84 which I paid with my debit card. The next day, Friday, Christmas Eve, midday, I decided to check my bank balance and see that Sears charged me $166.84 (despite the receipt said $16.84). Of course the service store is closed until Monday. I called customer service and no one even tried to help me. Since I had made some other purchases before seeing the error, I am probably overdrawn so fees will be on the way. Since the location is closed for the holidays I cannot do anything until Monday so I have no money for the weekend. Merry *** Christmas, Sears!
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3 comments
Anonymous
#230321

Follow up- went in on Monday, and it seems the lady who made the error was the manager. She gave me the same..

nothing we can do.. telling me my bank had to do something. It turns out that Sears' register charged me $16.84, but she had to do a separate transaction, "pre-approving" the $16.84, where she put in $166.48. So my bank held that aside awaiting Sears to come through with the actual transaction.

(last tuesday) where they only took the $16.84 and the rest was put back.

The manager, Marie, tried to make nice by issuing a refund for my purchase, ($16.84), but I insisted on speaking to the regional manager, who did call me back later that day (it seems the manager did not give her the whole story) She could not do anything to get my money back faster, but she actually listened and was sympathetic. We will see if anything actually changes.

Anonymous
#230005

To Jstov,

My name is Dianne and I'm part of the Sears Social Media Support Team. I found your post here and I wanted to reach out to offer assistance. I’m sorry to read about the problems you’ve encountered with the local Parts and Service Center. I'm terribly sorry and would like the opportunity to investigate this matter. We are a single point of contact for problem resolution within Sears corporate. One of our dedicated and personal case managers would oversee your case from start to finish. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Jstov) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Dianne D.

Social Media Support Team

Anonymous
#228297

Call your bank dispuet the 166.84

Then there should be no bounced fees...

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Review
#213074 Review #213074 is a subjective opinion of poster.
Service
Sears Repair

Sears in Cincinnati, Ohio - Total Incompetence

I ordered items for Christmas presents on 12/19 and paid for expedited shipping with a stated delivery date of 12/22. Called Sears on 12/24 when order was not received. The customer service rep. explained that my Christmas gifts were still in the warehouse. After telling me the items were in the warehouse, he preceded to tell me that UPS was sometimes late in delivering around Christmas! What?? You're blaming UPS for your company's incompetence?? Pathetic. They did refund the shipping fees, but I still don't have a gift to give my brother for Christmas.
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Review
#213054 Review #213054 is a subjective opinion of poster.

Sears follows shoppers

I spent days planning on what to buy for Christmas. After searching hours online, I decided to do most of my shopping at sears. I Spent around 400 dollars on presents for people. After I waited in line for over 30 minutes, I was leaving the store and a lady approached me and told me store security was following me when I was shopping. I felt like a commodity. And extremely angry. I felt like going back and returning everything and going somewhere else. But then to wait in line at another corporate store and be followed again? I should have just bought 400 dollars worth of food for a homeless shelter and made a real Christmas for people that need one. Next year Im doing just that.
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1 comment
Anonymous
#230058

Who was this mystery lady? Maybe she is mistaken?

Was she following them for 30 minutes? Maybe it was another customer or a hot chick who wanted to ask you out.

Review
#213015 Review #213015 is a subjective opinion of poster.
Loss
$457

Sears customer service sucks

Basically Sears shipped a item i purchased on Dec. 4 2010 to a wrong address they agreed they made the error and placed the wrong tracking number on box. Now it is Dec. 23 2010 and they will not ship it to me overnight so i can give my brother his christmas present. I have spoken to 10 diff. people and nobody will let me speak to a manager or anyone higher up. They have wasted my time and energy for nothing. They basically dont care for the consumer and will not budge on anything. I live 20 miles from 3 Sears stores and they would not even allow me to pick up item there. After 4 days of dealing with them and never speaking to a manager my brother is not going to have a present. They had plenty of time to resolve issue an chose not to. They took my money and now it is up to them when i rec. my purchase. I will never again buy from Sears or any of their other businesses.
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Review
#213007 Review #213007 is a subjective opinion of poster.
Loss
$100

SEARS - Inflexable Delivery Process

My Kenmore stove of 5 years stopped working correctly and was having a runaway temperature. Paid $129 flat fee for a repair agent to come out and tell me what was wrong. When he arrived on 12/21 he advised that the part to repair was $168 but that if we wanted to get a new stove instead he would give us a $65 coupon. Went to the Wentzville, MO store and purchased a new Kenmore stove to be delivered on 12/23. Received an automated message at 6pm on 12/22 asking to press 1 for confirmation of delivery or 2 for reschedule. My father accidently hit 2 and it gave a reschedule date of 12/30 and disconnected. Called the number back and advised the agent of the error and was advised there was nothing they could do. Gave me the number for the consumer solution dept, a joke. Contacted them and was advised "That they could not put it back on the truck……." I advised them that it happened less than 5 min ago and there was no way they could have taken it off????? Agent I talked to had no empathy what so ever. Obviously didn't really care at all, just quoting policy. Contacted the store back and the salesperson was much nicer. Advised me that someone else had done the same thing the day prior and the Manager of the store was able to get it out, but she called back 5 min later and advised there was nothing that could be done, but if I wanted to pick it up I could drive to Granit City, IL, 70 miles away. Are you kidding me???????? Me and my parents have spent $1000's of dollars in new appliances with sears over the years and was our first stop. But after this experience I will NEVER make them my first stop, and will gladly advise as many people as I can about the entire situation. I, myself am just one person among many, but I hope to spread the word as much as possible. Just bought a new stove at LOWES as well as a new refrigerator. Not only could they deliver next day FREE, but the warranty was much better. My advice to anyone looking at a SEARS product is look elsewhere.
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Review
#212856 Review #212856 is a subjective opinion of poster.
Product
Sears Coupon

Sears in Clarksburg, West Virginia - Tech late never received promised gift card

Tech scheduled 1p-5p to come to do a check up on tv for a warranty purchased. He showed up 1 hr. 45 min. late. Never called to say he was going to be late. Called Sears to complain. Made a complaint, promised a $25 gift card to be received 7-10 business days. Never received. Called back. Complaint never filed. Did not receive a case number I should have been given. Talked to someone in which I have name & ID#. Gave me a case # and then promised $50 gift card. NEVER received. Called back 3rd time. Next woman said she would reprocess. Doesn't know what happened$$!! Maybe wrong address$$!! COME ON! I can sure receive my bill on time! This time it will take up to 4 weeks. Didn't know it took a month to receive mail within the U.S. So, it's been almost 2 months now. Needless to say, it will be a looong time before I EVER purchase anything from Sears. Maybe customer service could use better training and manners!
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Review
#212843 Review #212843 is a subjective opinion of poster.

Sears Takes Your Money, Wont Deliver, Wont Refund - Doesn't believe in free speach either.

I ordered 7 items from Sears on 12/2 - 3 of which they sent message back two days later stating they couldn't fulfill. Frustrating, but at least communication. 19 days later two items still stated processing. I called them rather than the reverse. In which they advised there was a processing problem and the items wouldn't arrive by Christmas, if ever. I then asked them to cancel the order and refund my credit card. They refused stating they can't refund an item that is in processing. Even if it has been processing for over 19 days and is stuck in that mode and they even stated they doubt the items will ever arrive. They replied yes. What???? Then today, I get on their facebook page and challenge them to resolve the issue. Until then I advise that I will tell all I know to join the I Hate Sears Fan Page on Facebook. They blocked me and removed my post. I guess they are trying to hide their poor customer service because they no if the truth gets out quickly they are done. I wonder if they know that there are over 300 social sites and that most you can post to in one action. If you hate sears too, join the I Hate Sears facebook page. In the meantime, if anyone can get the remaining items on order #191735995 canceled, I would greatly appreciate it.
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Review
#212701 Review #212701 is a subjective opinion of poster.

Sears in Washington, District Of Columbia - WORST CUSTOMER SERVICE, INCOMPETENT MANAGERS!!

I bought a left handle stainless steal refrigerator. After 3 weeks they deliver the wrong refrigerator. Of course I didn't accept it. I went to the Northidge Sears, and I spoke with the salesman, and after 2 hours the manager show up, he couldn't solve anything. After 2 more hours another manager came. They re-order my refrigerator, assuring me this time will be the right one. After 3 more weeks of waiting and living without refrigerator, since we move six weeks ago, when we expected the fridge for the firs time.Delivery day Monday 13Th. I took Monday off work because they wouldn't tell me the time of delivery until Sunday. Sunday delivery called me and confirm delivery time 4-6. I waited, I Waited and I waited. They didn't showed up!!! I called delivery # and they say they cancelled my order because they didn't have that refrigerator. I had to go again to the Sears Northridge. I lost another 2 hours of my time and the manager was so ignorant that he couldn't fix the problem. I had to fight to get my money back. SEARS NO MORE!!!! GO ONLY IF YOU WANT TO SUFFER ! THEY TREAT YOU LIKE TRASH.
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Review
#212682 Review #212682 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$600

SEARS WORST CUSTOMER SERVICE EVER!!

SEARS is by far the worst company to deal with regarding service, customer service, repair appointments or anything to do with their rip-off appliances! I called to schedule a repair service of over $200 on a dryer (Kenmore) that after only 1 year was no longer working. The service department scheduled my appointment for a week out, between the hours of 10 AM and 2 PM. As working adults, my husband and I had to hire a house sitter to wait for the service tech to come to the house. Around 3 PM the sitter called me at work and told me the tech still hadn't shown up. I called and the service department and they said the guy was on his way. I told the sitter to wait. After I got home at 5 PM the tech guys still hadn't shown up. I paid the sitter for the whole day and called the service department to speak with a manager. The manager said the only thing I could do is wait until 6 PM or reschedule for another week. Nobody on the staff could make it right for us. The service department couldn't do anything about the missed appointment and was VERY rude on the phone with us. I even called corporate to complain about the inconvenience and they couldn't help. Nothing was done to make this right. I'll never buy from SEARS again. Please buy from a company that cares about their customers - you won't regret it. If you do buy from SEARS - don't expect to be treated with respect.
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Review
#212640 Review #212640 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1000

Sears deceptive rebate information

I bought a small refrigerator at Sears and was assured by the salesperson that I would receive a $75 rebate that was advertised in the newspaper and in the store. The sale price of the refrigerator was lower than the minimum that qualified for the rebate, but I was assured the list price was considered when determining rebate eligibility. Because Lowe's had free shipping, but a very slightly higher price, I figured I would come out ahead because the $75 rebate would just cover the delivery and recycle fees from Sears. Several weeks after I submitted the required required documentation online, I was informed that I didn't qualify for the rebate because the product did not meet the minimum price. The salesperson spent a lot of time explaining to me how to submit the rebate paperwork for the quickest return, so I have to assume she sincerely thought I would receive the rebate. A friend purchased $1,500 worth of appliances from Sears around the same time, and was also denied the rebate because individually, the appliances did not meet the minimum. I will never shop at Sears again.
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1 comment
Anonymous
#230063

Dont complain about Sears as a whole. The rebate clearly states an appliance $399 and above.

The place you should be complaining is the store. Talk to the manager and have him train the associate. If the sales person told you that you would get the rebate then the manager may be able to give you some sort of satisfaction. Calling the rebate people will not work since they follow the written rules on the rebate.

The mistake was the store and that is who you should be complaining to. Make your complaint about the store itself and the salesguy in the department since it was them who deceived you.

Review
#212312 Review #212312 is a subjective opinion of poster.