Sears Reviews and Complaints
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38
ISSUES RESOLVED
6.1K
TOTAL REVIEWS
$3M
CLAIMED LOSSES
$1.2K
AVG LOSS
720K
PAGE VIEWS
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Cons
- Poor customer service
- Delivery experience
- Customer service
Pros
- Price
- I will like it when they are out of business
- Product
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I purchased a Samsung upright dryer in April, 2009. The heating element just died after 1 year, 9 months of usage. Sears refused to repair the dryer at no cost. The dryer cost $1000 at time of purchase when I also bought a Samsung upright washer. The washer was...
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4 comments
I am with you. SAMSUNG is DAMDONE. Our one year old driver won't heat either, and the *** that says you have to get an extended warranty to for something that should at least work for 5 years without issue is just a plain ***. All I will say to you is your the type of customer that causes companies to think they can get away with this ***. They lower expectations of the customer base in order to make money, this is a fowl practice and won't work as long as I and the guy that started this thread join class action lawsuits as I will on this dryer.
The class-action on samsung dryers already exist, and I am going to find somewhere else to purchase my new dryer since I am going to poor concrete in this one year old dryer and put it on my land on the main highway with a sign stating what this dryer did and samsungs response being f-off.
You ***-lesswonder.
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Review
Sears.com: The Single Most Abysmal Customer Experience Ever
We ordered a clothes dryer from them entirely because they offer to alter the venting location for free (it won't fit in our laundry room otherwise). I followed up after the order both by email and phone in the next two days to ensure it was written properly on the order - I have written confirmation that yes, it is noted. We picked it up and lo' and behold, it was not vented properly. Eight days later, having talked on the phone every one of them for 1-3 hours (no exaggeration there...), getting conflicting information, hearing "It's not our fault", and being transferred every 10 minutes, I finally get someone who makes arrangements to have it picked up and taken to a warehouse to be fixed. We're told it will be 3-4 business days before we get it back. Fantastic! Five business days of our dryer sitting in a warehouse somewhere awaiting venting with no communication, and I'm fed up again. I called and was made aware they hadn't started work because we hadn't bought them the conversion kit to do the work with. She then said we would need to buy the kit, drive it the warehouse, then they would vent it. I asked how this could possibly be, as they not only still offer venting as a free service when you order the item on sears.com, but that it says it will be done right on my order. She replied "Oh. Well, I'll bring this up with my supervisor tomorrow morning and you'll get a call to schedule re-delivery." I asked if I can expect a call from her or her supervisor to follow up, and she said "probably not. You might get a call from customer care in a few days." My assumption is that she will not mention it to her supervisor, so I'll be calling again today if I want my dryer back before I run out of clean clothes. I'm hoping I get someone on the line who cares, but I'm not holding my breath.
1 comment
Review
Sears screwed me can't schedule delivery and give a time
I buy 1300.00 worth ofS appliances on Saturday for Tuesday delivery. Gave them TWO phone numbers and the *** can't call and tell me it will be late Tuesday afternoon. Like most I have a "JOB" and I wasted a entire day because of these imcompetent jerks. When I called the delivery center guess who I got, yes a woman who could barely speek ENGLISH! What freakin' country am I in. Maybe I fell asleep and they came and got me I ended up in China or something. This is why America has 9 percent unemployment because of our Sears sales associates
Review
Loss
$1298
Sears review in Kitchener, Ontario: Christmas treadmill still not repaired
We are third generation Sears shoppers and have made our last purchase .What happened to the once great service provided by Sears .Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service Very poor service
Review
Sears Elite should read Sears JUNK
Elite products are another work for JUNK...Kenmore JUNK and you get to pay more.............more frills to your JUNK Kenmore JUNK Garbage products....oh what your front loading washer JUNK....PRODUCTS junk products by Kenmore, Kenmore junk products so call Elite....Elite products are really Junk Junk is really Elite, Elite is garbage, Garbage is Kenmore Elite....JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ UUUUUUUUUUUUUUUUUUUUU NNNNNNNNNNNNNNNNNNNNN KKKKKKKKKKKKKKKKKKKKKKKKKK JUNK JUNK JUNK JUNK JUNK GARGAGE JUNK IS ELITE KENMORE Front load junk into your junk, gargage, washer cause it is junk gargabe no good stuff that they should pay us to try and use breaks down,does it ever work, work whats that junk can't work
1 comment
Review
Sears review in Houston, Texas: 2 days for 2 hour installation
long story so i will try to summarize: sears said installation between 9am and 1 pm so i called at 10am to confirm status. still 9am to 1pm. i called installer to confirm but could only leave message. my phone rang twice but no one on other end. called again at 1:30 pm and they had all sorts of excuses (phone, address, etc) which made no sense. sears told me they would give me different installer for next week between 11am and 3pm finally showed up at 3:30pm (same installer). very unprofessional (this is the politically correct description for my own protection) with a disgusting body odor.
Review
Service
Sears Installation
Sears is not repairing our dishwasher
I am extremely upset with sears, we bought a kenmore elite with the steel interior I bought the top of the line it has a built in food disposal so that you dont have to wash your dishes before you put them in anyway the repair man has been out twice to fix the problem which is the dishes are still dirty after the cycle runs both times he cleaned the trap and hmmm and hawwed change the detergent to liquid etc, which we did still the dishes are coming out dirty and most cases dirtier than when I put them in. OUr last call you know what the repair department said about our maintenance contract that they dont do maintenance on the appliances that its for when the motor goes out or something like that, are you kidding me why did i buy a contract for 300.00 dollars to be told that hey so what if your dishwasher isnt doing what its suppose to do unless it doesnt work at all we dont dealwith it. I paid extra money for a dishwasher thinking that I wouldnt have the same problems that I had with a cheap dishwasher. I am so fed up with sears products not working.
Review
Loss
$1200
Sears review in Las Vegas, Nevada: Repair of appliance not completed for three weeks.
New microwave needed to be repaired. First appointment, repair man needed to order a part to replace. Waited two weeks, and repair man came and asked if we had received the replacement part. Being that we did not have it. The next appointment will take place hopefully in another week. The problem is that there is nothing that you can do to speed up the process and you are at their mercy. If this is the type of service that Sears continues to provide, I will not be purchasing any significant appliances from Sears that would in the future needs to be repaired. Very poor service provider.
Review
Service
Sears Repair
Sears purging warranty records, refuses to honor warranty
Years ago I purchased a home improvement project from Sears, a permanent coating for my house eaves and pillars with a lifetime warranty. It is now peeling and cracking. I called Sears to get it repaired. I was told they could see in their system that I had had it done and the year but they were not required by law to keep copies of original paperwork or warranties past 5-7 years. Since they no longer had a copy of the warranty, I would have to produce it in order for them to repair it. I cannot find it and I assumed that such a reputable company would surely keep such things on file. According to Sears, the burden of proof is on the homeowner, and if the homeowner cannot produce the original paperwork, they will not honor lifetime warranties once the information has been purged from their system.
1 comment
Review
Service
Sears Repair
Sears ruining my credit rating over their error.
I purchased a tv on 12/20/10 at Sears and have had nothing but a nightmare since. I used a sears rebate card to make the purchase to reduce the balance. I returned the tv and got the bigger one. So the store gave me my rebate credit back on a gift card. But it showed on my receipt as a purchase instead of a refund. No porblem they told me and gave me another credit. I just got a letter theat said after reviewing my account they are charging me 50.00 for the gift card that was to be a return credit and will be reporting me to all three credit bur. The store manager told me he could clearly see what happened on the receipt and it was their error and will give me a 50.00 credit. I asked about my credit report since I have good credit and a perfect payment history with them. I was told I would have to dispute this with the credit bureau. They do this to my credit and are not offering to repair it after they are responsible is unacceptable.
1 comment
Review
Service
Sears Repair
Loss
$816
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To Cokerat,
My name is Dianne and I'm part of the Sears Social Media Support Team. I found your post here and I wanted to reach out to offer assistance. I’m sorry to read about the problems you’ve encountered with your dryer. I would like the opportunity to investigate this matter. We are a single point of contact for problem resolution within Sears corporate. One of our dedicated and personal case managers would oversee your case from start to finish. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Cokerat) at for reference to your issue and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Support Team