Sears Reviews and Complaints
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Sears in Mountain View, California - Sear delivery dont keep their time slot
Sears appliance delivery did not keep the time slot they promised for my washer dryer. I waited 3 hours in the rain for them to show up. They did not show up and did not call. There phone service keeps you on hold for 30 minutes on average and the staff can't help. I am never going to buy anything from sears again. Advise you to do the same. Home depot and LOWES are great. I bought a lot of stuff from home depot and Lowes there are issues with everyone however, none such big as was with Sears. They dont respect customers time!
Sears in Taylor, Michigan - Sear has the worst customer service ever
I called a sears store to see if they had an ereader that I needed, I was told there was 2 available. The lady told me she would put it on hold for me since I had to drive 40 minutes to get there. When I arrived in that department I was told they did not have it on hold, and did not have any in stock. I was informed by the manager that I talked to someone in their customer service dept, who is really located out of state. The lady made it seem that she was at the sears that I was going to and that she was personally going to put it on hold. They wasted my time and gas. I truly HATE sears and will never shop there again.
Sears Repair Service
I had a repair set upor Sautrday 12/1. The website states that the tech will call befor arriving. He called when at my door. Not hearing them, dispatch called and said he was there. I called them back, they daid they would have him return. I would hear from the in 20 minutes. 45 minutes later I had to call back. Now he was out of the area. The next Saturday they are available is 1/8. Supervisors and Customer Service reps could not givre any additional help. Was told the websdite is incorrect. Then, why is it there.
Do NOT Buy Extended Warranty from Sears
Have you ever thought of buying extended warranty for your appliances at Sears? If you have, think twice before you act, or you may end up with a story similar to mine. I bought all my kitchen appliances at Sears last December, and they are, as of this date, still under manufacturer's warranty. When I found that my range was not working properly, I called Sears Customer Service, and the lady who answered the phone told me that she would send a technician to my place to check it out, and had the appointment scheduled for me on November 18, between 5-8pm. However, because I live alone and I only finish work at 5:30pm, and it takes me at least 45 minutes to get home from work, I specifically asked to have the technician come over after 6pm (only because I have an understanding boss and I know that she would let me leave around 5pm because of this). The lady told me that she would note this down so that the technician would only come after 6pm at my request. Then, the day before November 18, another lady from Sears called me and informed me that my appointment had been cancelled, and she would re-schedule it for November 24, again, between 5 and 8. I was okay with postponing the appointment date, but then I reiterated that I wanted it after 6pm, as there is no way I would be home by 5. The lady then said that she could see the note on my file, and they would have it arranged accordingly. On November 23rd, a lady from Sears called me to confirm the appointment the next day between 5-8. I, again, told her that I would not be home until 6pm, and asked her to verify the note on my file. She said she could see it, and said that they would try their best to be there after 6pm. On November 24th, I left work at 5pm and got home before 6. When I checked my voicemail, I was angry because the technician left me a message and said that he was at my place at 5:07pm and since no one was there, he was unable to service my range. I then called Sears Customer Service immediately and told the representative the story, and he said he would have another appointment scheduled for me on December 2. Of course, I repeated that I wanted the technician to come over only after 6, and I also requested to speak to a supervisor just to make sure that my instructions would be followed this time. However, the guy refused to let me speak to a supervisor, and said that he would send an "email" to escalate the issue to the supervisor of my local servicing branch instead. On December 2, I left work at 5pm again and got home before 6pm. Then, around 7pm, the technician from Sears called and told me that there was a "mechanical problem" with his truck and he would not be able to show up that evening. He suggested that someone else come over to my place Saturday, December 4th, morning between 9:30am-1pm instead. I agreed, though I was kind of shocked that they offer weekend service, which I had never been informed about. Surprise, surprise, I waited all morning at home till 1pm on December 4 and no one from Sears ever showed up. I was furious and I picked up the phone and called Sears Customer Service around 1:10pm, when I told the representative about the technician not showing up that day, she told me that my appointment was initially scheduled for Friday, December 3, between 8am-8pm, and the technician could not service my range because I was not home that day!!! I was going insane that I was speechless for a while. I then told her my side of the story... Again, she re-scheduled another appointment for me on December 7, between 5-8. I, again, emphasized that I would not be home until 6pm, and she reassured me that she had it noted down. On December 7, I got a call around 4:30pm, when I was still at work. It was the technician from Sears, and he informed me that he would be at my place in about half an hour. I plainly told him that there would be no way I could make it home within 30 minutes even if I were to leave work immediately. (And, how can I ever ask to leave work that early?) I asked if there would be any way he could go to my place later that day, and of course, the answer was negative. As one can imagine, I was extremely mad and I called Sears Customer Service right after I hung up with the technician. The representative tried to help but she could not do much, so she transferred my call to the "second level customer support". The lady that I spoke to at the "second level" appeared to be helpful, and she called my local service branch while putting me on hold. When she came back on the phone with me, she indicated that she had everything sorted out for me so that the technician would show up at my place only after 6pm. I was very delighted about her service (at least at that time), and I left work almost immediately after getting off the phone with her as it was already 5pm. So, I managed to get home before 6pm and waited. At 8:30pm, I was starving and frustrated, no one had yet shown up. So, I called Sears Customer Service, and requested to speak to the "second level support" after 10 minutes of wait. The guy who answered the phone gave me "the direct number (1-866-712-5008)" for the "second level support" to call, and when I asked to be transferred to that number, he said that he could not transfer me due to some technical issues with the call transfer function, and he told me to call that number myself. So, I got off the phone with him and tried that number. A record message confirmed that I was calling Sears, but the ridiculous part was that it was mentioned that their office was closed, and that their office hours were from Monday to Friday, 7am to 10pm ET... It was not even 9pm ET on a Tuesday when I called them! I was more than pissed at that time and I had no choice but to call back the "regular" Sears Customer Service line. To save my time, I requested to speak to the "second level support" again, and when I asked if there is any "direct number" to contact the "second level support," I got a negative answer. (So, I was fooled by the "sun of the beach" the first time...) When I got connected to the "second level support," I thought I was finally going to receive some help, but I was totally wrong. The lady by the name of Patty (she refused to give me her last name for fear that I would file a formal complaint against her) was totally not helpful, to say the least. When I told her my story and how I had requested for a post-6pm service, instead of apologizing for the inconvenience, she bluntly told me "you should make yourself available when you have an appointment"! I could not help but yelled at her, as I believe that I had already put a lot of effort into making myself available, it was only that they had never cared about their customers. She then continued and tried to tell me their scheduling policy, and said that the service branch usually plans their service route the day before the appointment. Yeah right, how many times had I repeated that I would not be home before 6pm? And if they had any sort of planning at all, they could have arranged to service other places before mine. She subsequently told me that she would send an "email" to my local service branch manager and request them to call me within the next two days. I waited for almost a week and no one ever cared to call. So, on December 13, I called Sears Customer Service again. I said a few words about my horrible experience I had with them and the lady started to throw at me their "policies" again. By that time, I had no more energy to fight with them and I simply asked her to shut up and just schedule an appointment for me, as I would have a week off. So, the appointment is scheduled for today, between 12-4pm and it is now 2:35pm, and here I am waiting. I am hoping that the technician will show up today. Ironically, I got a call from Sears yesterday, a telemarketer trying to sell me their extended warranty as my manufacturer's warranty for all my kitchen appliances is expiring soon. I told the lady outright that I was not interested, but she continued on and on, until I told her that I was extremely upset with the lack of service that I am receiving from them. I still have to see if they would charge me for fixing the range before I can comment on that part (I would not be surprised if that would happen from all the posts I have read about Sears so far...) The bottomline is, if you have a regular full-time job working Monday to Friday or if you have better things to do than to wait at home and end up getting ditched, DO NOT BUY extended warranty from Sears. If at all possible, avoid buying anything that comes with warranty at Sears.
Sears in Kankakee, Illinois - The customer service and a manager were so rude to me and when i said i needed to make a payment, th
i was disquisted by the idea that an associate could be so mean and careless and also it took me 2 hours to get out of there when i just bought a hat and plus they charged me 25 dollars for a 6 dollar hat and she was constantly argueing with me that there was no receipt printing out and the manager didnt help either cause when i told the store manager that his employee wouldnt give me a receipt, he said the transaction was finished and he couldnt do anything and i just left. no body should ever have to endure what i did... so if youre reading this, dont ever go to sears on shepherd
Sears On-Site Warranty Craftsman Snowthrower
About two years ago, I was looking for a higher end consumer snowblower, and I settled upon a Sears Craftsman Snowthrower Model 88115, paying an extra $200 for a 5 year onsite warranty. I had the machine stored in my garage, and a snowstorm hit, and my driveway is covered in snow, so I pulled out the machine, and it doesn't start. Now I can't get out, and I need to get to work. Called Sears warranty, and they tell me I have to wait 2 weeks for 'onsite' service. This is the third time I have had to call, and a wait of 14 days virtually undoes the reason for having a snowblower in the first place - not having to pay another person to do it and to have the convenience of a cleared driveway at soon as possible. That warranty is almost useless. I am going to have try and get this fixed myself.
Stealing at Sears, Naples, FL
About 5 or 6 years ago, I was using the misses dressing room at Sears at our Naples, FL mall. When I tried an item on and went out to show my husband, someone took the pants I was wearing from the room. They were hung up (as if they were new) and my diamond wedding rings that were in the pocket were missing and never found. Two days ago I was in the same dressing area--the pants I had on were taken and moved to another dressing room. I have received very little satifaction from management in either of these cases. I would not recommend shopping at this Sears. As always, buyer beware!
Sears in Casper, Wyoming - Terrible Customer Service!!!!!
We had a $100 gift card for Sears. Went to purchase a fridge replacement water filter with the gift card at the local store. The checkout girl couldn't ring up the item for some reason so I ask her to go grab another one or speak to the appliance person. She said "I don't know where the appliances are located so go grab another one!" I mean the store is the size of a grocery store in our town. I looked at her and said get your manager up here. She said no so I personally went to get another item and get the upc code for it from the appliance woman! Sears is an antiquated dinosaur with terrible customer service. I'm sure she just wanted to get home to her unemployed boyfriend and smoke some *** So Sears, Kiss my ***! Idiots!
Sears.com is my worst customer experience EVER!!
Sear.com is my worst customer experience EVER!!! They cancel my order by giving the reason "not available". But the item IS available online in stock right now, at the same time they are canceling my order. I bought these stuff because I got a Mastercard Promotion offer of getting $500 back when spending $1000 at Sears.com in the past three days. Their cancellation of order disqualified me from this promotion. And this promotion is a one time chance. Congratulations on their success marketing strategy that draw people's attention and cancel the order. Plus it takes years to wait in line to talk to their customer representative and centuries for them to pull out my order information. This is insane. I won't do business with Sears any more. I am gonna tell everybody "AVOID SEARS.COM BY ALL MEANS".
Trying to get in touch with Sears delivery was a nightmare
I ordered a mattress and box spring from Sears on cyber Monday. There was no option for in store pick-up on these particular items; therefore, I had to have them delivered. It was nearly $20.00 cheaper to have them delivered to my Dad's address than to my own(I live in a rural area)so I had the items delivered there. I subsequently realized(duh)that I would spend at least $20.00 in gas to transport them from my father's house to my house, so I spent 2 HOURS on my day off attempting to explain all of this to various people in Bangladesh(?)who kept connecting me to the NEXT person in Bangladesh seemingly ad infinitum until I reached a very helpful young Bangladeshi who absolutely ASSURED me that he had taken care of changing the delivery address. The mattress and box spring arrived, on schedule, to MY FATHER'S ADDRESS!!
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