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Sears.com is my worst customer experience EVER!!

Sear.com is my worst customer experience EVER!!! They cancel my order by giving the reason "not available". But the item IS available online in stock right now, at the same time they are canceling my order. I bought these stuff because I got a Mastercard Promotion offer of getting $500 back when spending $1000 at Sears.com in the past three days. Their cancellation of order disqualified me from this promotion. And this promotion is a one time chance. Congratulations on their success marketing strategy that draw people's attention and cancel the order. Plus it takes years to wait in line to talk to their customer representative and centuries for them to pull out my order information. This is insane. I won't do business with Sears any more. I am gonna tell everybody "AVOID SEARS.COM BY ALL MEANS".
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Review
#211656 Review #211656 is a subjective opinion of poster.
Loss
$1000

Trying to get in touch with Sears delivery was a nightmare

I ordered a mattress and box spring from Sears on cyber Monday. There was no option for in store pick-up on these particular items; therefore, I had to have them delivered. It was nearly $20.00 cheaper to have them delivered to my Dad's address than to my own(I live in a rural area)so I had the items delivered there. I subsequently realized(duh)that I would spend at least $20.00 in gas to transport them from my father's house to my house, so I spent 2 HOURS on my day off attempting to explain all of this to various people in Bangladesh(?)who kept connecting me to the NEXT person in Bangladesh seemingly ad infinitum until I reached a very helpful young Bangladeshi who absolutely ASSURED me that he had taken care of changing the delivery address. The mattress and box spring arrived, on schedule, to MY FATHER'S ADDRESS!!
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Review
#211566 Review #211566 is a subjective opinion of poster.

There is no customer service at sears, period

everyone i know never shops there, I did the mistake of going today to look how i can order a part for a tractor, lawn cutter i unfortunately had bought from them, waisted an hour with them while they looked from person to person to see who had to reluctantly come and try answering my questions, to then tell me they dont know how to get the part, or how long it would take, basically they told me go look it up yourself,find out how to order it yourself then come back here to pick it up at sears, wish i never went there
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Review
#211438 Review #211438 is a subjective opinion of poster.

Sears customer service is Terrible

I have placed two diff orders for the same item and have both been messed up not by me by sears, one small item and they can't seem to get it right. Sear Customer service is Terrible it seems when you call to Complain about any service no matter how big or small they act like it is no big deal, it's just we are sorry so we made a mistake deal with it, PLEASE you are customer service and you are supposed want to please you customers so they keep coming back to your store, very disappointed.
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Review
#211082 Review #211082 is a subjective opinion of poster.

Sears in San Juan, San Juan Municipio - Shameful Customer Service

Have been waiting for a repair person for over 2 months. Today, December 10, 2010, I had an appointment, but after the service technician called me and made me stay home to wait for him, they all of a sudden cancelled my appointment!!!! Shame on you!!! Do you people think we have all day just to wait for you!!! This is the 3rd $%#%#$%#$% time they've done this!!! And what's really sad, nobody gives a @%^$ about it!!! SHAME ON SEARS SERVICE. This is the 4th time I have requested service for this equipment, and they say that in order to be covered by the LEMON LAW, all 4 repairs have to be within the same year. With this type of service, I'll never get the service I paid for!!!!!!!!!!!!!!!! PLEASE, BBB SHOULD HAVE A LOOK AT THIS!!!!!!!!!!!!!!!!!!!!!!
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1 comment
Anonymous
#221289

You will get better results taking your complaint to your states attorney general,they will not charge you anything to contact Sears about your complaint, have a fair resolve,they will take care of it.They hate attorney general compalints.Also call Sears routing office at 18662771702 punch any extention and demand to talk to the routing manager and demand to be compensated for your lost time from work waiting for them. After they make this right with you, shop else were.You will have a lot less trouble.

Review
#210980 Review #210980 is a subjective opinion of poster.
Service
Sears Repair
Loss
$959

Sears in Sequim, Washington - Canceled credit card

We received a letter from sears saying they had canceled our credit card.I called sears accounting and was told my credit score had changed and they canceled our card.Now mind you we were not late with any payments and our account was up to date.I even ask the gal I spoke with if we ever had any late payments and was told no. We had been a Sears consumer for over 25 years and had spent 1000's of dollars with them even with there products declining in quality (ALOT). Since, we have payed off our account (we did make sure we had a few late payments to make us feel better)and have never set foot in there stores since and never will. So to shoppers of sears beware,Sears has no loyalty to there consumer's.
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2 comments
Anonymous
#250288

My Sears/Citibank Mastercard was also cancelled. I have never paid late or even carried a balance.

I paid the entire balance off each month, every month and on time as well. I tried to make a charge a pet food store and was told my card wasn't working. I called Sears when I got home and was told my account was because of "fraudulent access". They verified my recent purchases and told me a new account would be opened with a new account number.

When asked why I wasn't contacted via telephone or Email, they had no answer.

I told them to *uck off and shove their new card. I am a building contractor and have bought nearly $100,000 in appliances for my homes from Sears, I will now take my business elsewhere.

Anonymous
#228292

come on your credit score went down and it is sears fault?

CITI Bank is the credit card company they have nothing to do with the Sears store

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Review
#210971 Review #210971 is a subjective opinion of poster.

SEARS.COM rip off

I bought a GAS oven from SEARS.COM they sent an electric...when I called to correct the problem,they agreed to the change then billed me an additional 180.94 on top of the original 365.14..they said they 'd deliver the new oven and pick up the wrong one on the 20th..I took the day off ,and at the end of the day ...SEARS called to "schedule" my delivery for the next 2 weeks !!! I refused told them to come get the electric and just refund my money. they said "no one was available" so I took their *** oven to rhe clsest sears...since then SEARS has refunded the original price but refuses to refund the 2nd payment of 180.94...no matter how many calls I make they just put me on hold til my phone dies.
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Review
#210932 Review #210932 is a subjective opinion of poster.
Loss
$545

Sears in Johnstown, Pennsylvania - Won't help me with broken brand new oven

bought an oven from sears. It does not work. I have been trying to exchange/repair it for 4 weeks. I had to call back several times to even set up an appt for repair because their systems is 'down.' Finally, I get in touch, set up a repair date, and they cancel. I call back, and they cannot get a tech out here for repair until 3+ weeks from now. They refuse to exchange it until we wait those 3 weeks and have a repair man sign off on it. I decided to just return it and buy an oven somewhere else, but they cannot tell me if they will charge me for the return, because their system is 'down,' again.
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1 comment
Anonymous
#220966

If they try to charge you a restocking fee, tell the manager not the flunky assisted manager you are going to file a complaint with your states attorney general about it.They wont charge you. If they do get all there names and put them on your complaint for all to see.

Review
#210802 Review #210802 is a subjective opinion of poster.
Service
Sears Repair

Sears in Roy, Utah - Worst shopping experience EVER

First problem - ordered a birthday gift for my daughter. In store pickup, store has it in stock. On pickup day I get billed for the wrong item. I call the store, and they are holding the wrong item. Sears / Kmart doesn't keep UPC codes straight across a lot of similar items, I was told by store clerk. End result, went to Walmart, item was in stock and $3 cheaper. Second - ordered a video game for a gift. Preordered, was told my card wouldn't be billed until the item shipped. I was billed two full weeks before it shipped, and then the item shipped on the day it was supposed to be DELIVERED. Long story short, I was billed early, item is going to arrive over a week late, and the best I was offered was a %10 refund on a $100 item. In the meantime, everyone else who ordered the game elsewhere are playing it already. Another birthday gift ruined. Thanks, Sears! I won't ever shop with you again.
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Review
#210676 Review #210676 is a subjective opinion of poster.

Sears in Tarkio, Missouri - Poor installation and customer service

I bought a garage door opener and installation at Sears in Jefferson City, Mo on Nov. 12, 2010. The installer did not install a new chain, frame, and linkage. He used my old ones, in which he took with him. The safety sensors were improperly installed on top of the unit near the ceiling. He stated that would cost an additional $40.00. My garage door would not close. When a finally got another technician to come out a week later all he could do is tell me it was improperly installed. Week three into this fiasco after multiple attempts in calling their "customer service" I spoke with the store's manager. Nothing was ever fixed. A week later I ask for my money back and disinstall the half of the product and the manager at the local Sears in Jefferson City, Jay, was very rude. He kept my receipt and I had to call Jefferson City Police dept to retrieve it. Customer service is a JOKE at Sears! I will no longer ever shop at a Sears, KMart, American Eagle ever again and I will make sure that I spread the word so no one else becomes a victim of their horrible service!
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1 comment
JonJet76
#250435

I am also boycotting Sears! This company is going downhill fast. Everytime i open a newspaper, I hope to see Sears going into Chapter 7

Review
#210481 Review #210481 is a subjective opinion of poster.
Service
Sears Installation
Loss
$271