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Sears in Milford, New Hampshire - Black Friday 11/26/2010

Sears is the worst retail store I ever dealt with as far as service goes. I went to buy an Nordictrack machine and first the service rep said it was in stock. Then he called me later in the day to say it was in invetory and I need to pick it up. I said OK. A week later I go to pick it up and it was not ordered. So I cancelled the deal. I was also having trouple with a dish washer mashine I had bought from Sears and the service guy did not know what he was doing. I fix the problem myself. Do not do business with this Co. Ever since Kmart merged with them they went down hill. Cancell your sears cards......
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Review
#210286 Review #210286 is a subjective opinion of poster.
Purchased a Sealy mattress from Sears on 9/1/08 and within months the $1,259.99 mattress started to sag. When Sears was initally contacted they directed us to Sealy. Sealy was firm in stating that it,'Was not their problem " They told us to contact Sears. For...
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Review
#210071 Review #210071 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears Portraits Fort Worth, TX

I went to Sears at Ridgmar mall in Fort Worth, TX. It took 3 hours the day before thanksgiving. We obviously got a new employee. She couldn't ring us up to pay, but she said she would order them and have me pay on Dec 3rd upon pickup. The day came and no pictures. I talked to someone that night and she said she would print them. I spoke to the manager, Misty, the next day and as unprofessional as she is, she made no attempt to apologize and only had "Hunny, I got them right here" to say. She was rude and made no attempt to figure out where all things went wrong.. very inconvenient and I WILL NEVER GO BACK TO SEARS AGAIN!
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2 comments
Anonymous
#219451

To JKLLKJ,

First allow me to apologize for the delay in responding to your post. My name is Dianne and I’m part of the Social Media Support Team and I’m sorry to read about the problems you’ve encountered with the Portrait studio. Sears has always stood for the highest levels of quality and service; I know we have deeply disappointed you. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (JKLLKJ) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Dianne D.

Social Media Support Team

Anonymous
#219447

To JKLLKJ,

First allow me to apologize for the delay in responding to your post. My name is Dianne and I’m part of the Social Media Support Team and I’m sorry to read about the problems you’ve encountered with the Portrait studio. Sears has always stood for the highest levels of quality and service; I know we have deeply disappointed you. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (JKLLKJ) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Dianne D.

Social Media Support Team

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Review
#210038 Review #210038 is a subjective opinion of poster.
Service
Sears Manager

SEARS: Almost Nothing Ships Free

Beware when you go to the Sears online site to shop. Almost nothing truly ships free. On $700 of small items, the shipping discount from Sears was $5 off of $100. Sears explained this by telling me that most of the items were not coming from Sears itself. I had 25 different items in my cart. Of those items, only 2 qualified for free shipping. I was able to find most of the items at Macy's for about the same price and the shipping was free. The "Santa" coupon code gets you very little with Sears. Don't waste your time shopping with them.
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Review
#210035 Review #210035 is a subjective opinion of poster.
Product
Sears Coupon

Sears.com Don't order from them

I placed an order at Sears.com which was supposed to be delivered in 4 - 6 days. After 8 days I contacted Customer Service only to be informed that my order had been cancelled as the item was not in stock and I would receive a refund in 5 -7 days. After waiting another 9 days I again contacted Customer Service only to be informed that the order had only been cancelled the day before and I would have to wait 7 - 10 more days for a refund. I have severeal questions. 1. Why did Sears deduct the money from my account when the product was not in stock ? I have since reordered the gift, from another company of course, which I received within 6 days and the money was not deducted until the day the package was shipped. 2. Why should Sears keep my money for between 24 - 27 days ? 3. Was it the first Customer Service rep who lied to me about processing the refund that day or the second Rep when they realised that they had not done their job properly ? Fortunately I am in a postion were I could repurchase the gift ( no thanks to Sears ) but this situation could have caused great hardship and mental stress to someone in a less fortunate position. At this time of the year there is enough stress without the frustration that Sears has caused me and I am Absolutely Disgusted with Sears and will never purchase from them again and urge other to do the same.
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2 comments
Anonymous
#284089

When they make an error on a sales price (offering something for much less than they intended) this is how they get out of fullfilling it. Also, holding onto someones money even one day more than needed adds up fast on their company value sheets.

Anonymous
#221204

I had the same exact problem, I was never contacted to let me know I wasnt getting the order, rather I had to repeatedly call them. BUYERS BEWARE, SEARS NOT WHAT THEY USED TO BE!

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Review
#209634 Review #209634 is a subjective opinion of poster.

Beware Of Sears

I bought a front load washer and dryer from Sears, and on the same day exchanged it for a top load HE pair, after seeing their ad for a set the same price as the first. They wouldn't do an even exchange, so had to pay again. I was assured I would be credited immediately for the voided first order. It took 5 days and numerous phone calls before I got refund. This was over $1200. 5 days that Sears had my money after lying about getting it immediately! I will NEVER shop there again. Especially after hearing others complaints. I should have read before going there.
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2 comments
givo.
#217524

To Dianne, There is this worker in one of your stores by the name Elvo. I think this young gentleman deserves a raise because I am very pleased with his work. Can you see that he gets a raise?

Anonymous
#217454

To Incognito,

My name is Dianne and I am part of the Social Media Support Team. First allow me to apologize for the delay in responding to your post. Sears returns are processed immediately but the banks can take 7 to 10 business day to process and get the credit to the customer. I apologize that this was explained to you. We certainly don’t want our customers frustrated. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Incognito) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Dianne D.

Social Media Support Team

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Review
#209477 Review #209477 is a subjective opinion of poster.

Sears in Fremont, California - Sold Items that are OUT OF STOCK!!! 11/28/10

I was in line on black Friday this year waiting for sear to open at 4AM!!! Once inside I rushed to electronics to purchase the 55" LED samsung tv! I ordered it and was told the system was down but to go ahead and pay for it and come in the next day for pick up. I went in Saturday and was told that they didnt have the TV and that they didnt know when they were going to get it! How do you take a customers money and promise them an item later say that you may not get it for another month, 2 months or even 3 months. Oh and the manager later said they may not get it from Samsung at all! UNACCEPTABLE if you ask me. The "operations manager" later said that its my fault and that they sold out which means I was not one of the first in line so I should understand. The battle isnt over and belive me I will be walking out with the TV i paid for. But I will never shop at sears again and a lawsuit is in the works. Im going to get them for all the emotional damages and stress they have caused me.
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4 comments
Anonymous
#229389

Emotional damage?! Hah.

Get a life. The people waiting in line at 4am on Black Friday are what's wrong with this country.

Anonymous
#217610

You should go to www.tellallconsumeroutlet.com and post your review there. It is more of a professional site for these types of issues and they will contact the companies to help resolve some of these issues.

Anonymous
#217607

Pathetic, if you are sears employee you should know the rule that Customer is always right.

Buddy, if I pay for the TV that is told to be in stock and later refused, whose fault is this. I seen other competitors who at least try to resolve the issue by satisfying the customer with upgraded Model. I believe Sears should exactly do this else face the penalty charges by customer.

givo.
#217535

Good don't shop at Sears, I work there and don't want you shopping there and to deal with your rudeness. ***

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Review
#209274 Review #209274 is a subjective opinion of poster.
Service
Sears Manager
Loss
$2999

Sears came out to repair my cooktop and the result was shocks & there is no complaint department.

Did you all know that there is no online complaint department at Sears? My Kenmore cooktop is still under warranty. I asked them to repair the igniter that would not turn off. They told my husband it was just moisture under the knobs. When I tried to cook dinner tonight - I was shocked - literally. I called the service number and after waiting for 45 minutes on hold listening to comercials about how they could repair anything and talking to 2 different people. I was told that I would have to call back in the morning because they couldn't reschedule my appointment because the tech had not closed the old one. When I asked to get a complaint phone number - the man said he would transfer me - then hung up. Couldn't tell Sears what I thought - so I'm telling you.
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Review
#209267 Review #209267 is a subjective opinion of poster.
Service
Sears Repair

Sears in Meriden, Connecticut - Misleading website

I ordered a region free dvd player which when it arrived wouldn't play any disks at all.Although the item was listed on the Sears site and the charge went through on my Sears card when I called customer service they told me it was shipped from an outside company and there was nothing they could do. We have emailed the company and faxed the necessary paperwork for a return authorization and have not received any response. I think it's time to cut up my card and shop elsewhere. They probably won't be in business much longer.
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#209210 Review #209210 is a subjective opinion of poster.

Sears in Boston, Massachusetts - Get Ready for the run around!

I found exactly what I was looking for on sears.com sold by an outside company. In the original email they sent, I was prepared to wait a couple of weeks for the order to arrive even though they charge my card right away. I email them after waiting a few weeks to ask about the order. They say it's going to take a bit longer and ask that I be patient. Another couple of weeks, and they finally say they can't fulfill the order and I would get a prompt refund. Waiting weeks for my refund to show up on my credit card, I contact them again. They assured me the credit was put through and must have been a problem with my credit card company. At that point, I contact my credit card company and it was confirmed there was no credit. I'm convinced they rely on people who give up the fight because it is time-consuming! Using the right jargon, I asked them for some information about the processing of my credit. With that, my email got escalated. Like magic, I got my credit within two days!!! Unfortunately, this whole process took 3 months. If you can't get it in the store, shop elsewhere.
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Review
#209209 Review #209209 is a subjective opinion of poster.