Sears Reviews and Complaints
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Sears in Johnstown, Pennsylvania - Won't help me with broken brand new oven
bought an oven from sears. It does not work. I have been trying to exchange/repair it for 4 weeks. I had to call back several times to even set up an appt for repair because their systems is 'down.' Finally, I get in touch, set up a repair date, and they cancel. I call back, and they cannot get a tech out here for repair until 3+ weeks from now. They refuse to exchange it until we wait those 3 weeks and have a repair man sign off on it. I decided to just return it and buy an oven somewhere else, but they cannot tell me if they will charge me for the return, because their system is 'down,' again.
Sears in Roy, Utah - Worst shopping experience EVER
First problem - ordered a birthday gift for my daughter. In store pickup, store has it in stock. On pickup day I get billed for the wrong item. I call the store, and they are holding the wrong item. Sears / Kmart doesn't keep UPC codes straight across a lot of similar items, I was told by store clerk. End result, went to Walmart, item was in stock and $3 cheaper. Second - ordered a video game for a gift. Preordered, was told my card wouldn't be billed until the item shipped. I was billed two full weeks before it shipped, and then the item shipped on the day it was supposed to be DELIVERED. Long story short, I was billed early, item is going to arrive over a week late, and the best I was offered was a %10 refund on a $100 item. In the meantime, everyone else who ordered the game elsewhere are playing it already. Another birthday gift ruined. Thanks, Sears! I won't ever shop with you again.
Sears in Tarkio, Missouri - Poor installation and customer service
I bought a garage door opener and installation at Sears in Jefferson City, Mo on Nov. 12, 2010. The installer did not install a new chain, frame, and linkage. He used my old ones, in which he took with him. The safety sensors were improperly installed on top of the unit near the ceiling. He stated that would cost an additional $40.00. My garage door would not close. When a finally got another technician to come out a week later all he could do is tell me it was improperly installed. Week three into this fiasco after multiple attempts in calling their "customer service" I spoke with the store's manager. Nothing was ever fixed. A week later I ask for my money back and disinstall the half of the product and the manager at the local Sears in Jefferson City, Jay, was very rude. He kept my receipt and I had to call Jefferson City Police dept to retrieve it. Customer service is a JOKE at Sears! I will no longer ever shop at a Sears, KMart, American Eagle ever again and I will make sure that I spread the word so no one else becomes a victim of their horrible service!
Sears in Milford, New Hampshire - Black Friday 11/26/2010
Sears is the worst retail store I ever dealt with as far as service goes. I went to buy an Nordictrack machine and first the service rep said it was in stock. Then he called me later in the day to say it was in invetory and I need to pick it up. I said OK. A week later I go to pick it up and it was not ordered. So I cancelled the deal. I was also having trouple with a dish washer mashine I had bought from Sears and the service guy did not know what he was doing. I fix the problem myself. Do not do business with this Co. Ever since Kmart merged with them they went down hill. Cancell your sears cards......
Purchased a Sealy mattress from Sears on 9/1/08 and within months the $1,259.99 mattress started to sag. When Sears was initally contacted they directed us to Sealy. Sealy was firm in stating that it,'Was not their problem " They told us to contact Sears. For...
Sears Delivery Service
Sears Portraits Fort Worth, TX
I went to Sears at Ridgmar mall in Fort Worth, TX. It took 3 hours the day before thanksgiving. We obviously got a new employee. She couldn't ring us up to pay, but she said she would order them and have me pay on Dec 3rd upon pickup. The day came and no pictures. I talked to someone that night and she said she would print them. I spoke to the manager, Misty, the next day and as unprofessional as she is, she made no attempt to apologize and only had "Hunny, I got them right here" to say. She was rude and made no attempt to figure out where all things went wrong.. very inconvenient and I WILL NEVER GO BACK TO SEARS AGAIN!
SEARS: Almost Nothing Ships Free
Beware when you go to the Sears online site to shop. Almost nothing truly ships free. On $700 of small items, the shipping discount from Sears was $5 off of $100. Sears explained this by telling me that most of the items were not coming from Sears itself. I had 25 different items in my cart. Of those items, only 2 qualified for free shipping. I was able to find most of the items at Macy's for about the same price and the shipping was free. The "Santa" coupon code gets you very little with Sears. Don't waste your time shopping with them.
Sears.com Don't order from them
I placed an order at Sears.com which was supposed to be delivered in 4 - 6 days. After 8 days I contacted Customer Service only to be informed that my order had been cancelled as the item was not in stock and I would receive a refund in 5 -7 days. After waiting another 9 days I again contacted Customer Service only to be informed that the order had only been cancelled the day before and I would have to wait 7 - 10 more days for a refund. I have severeal questions. 1. Why did Sears deduct the money from my account when the product was not in stock ? I have since reordered the gift, from another company of course, which I received within 6 days and the money was not deducted until the day the package was shipped. 2. Why should Sears keep my money for between 24 - 27 days ? 3. Was it the first Customer Service rep who lied to me about processing the refund that day or the second Rep when they realised that they had not done their job properly ? Fortunately I am in a postion were I could repurchase the gift ( no thanks to Sears ) but this situation could have caused great hardship and mental stress to someone in a less fortunate position. At this time of the year there is enough stress without the frustration that Sears has caused me and I am Absolutely Disgusted with Sears and will never purchase from them again and urge other to do the same.
Beware Of Sears
I bought a front load washer and dryer from Sears, and on the same day exchanged it for a top load HE pair, after seeing their ad for a set the same price as the first. They wouldn't do an even exchange, so had to pay again. I was assured I would be credited immediately for the voided first order. It took 5 days and numerous phone calls before I got refund. This was over $1200. 5 days that Sears had my money after lying about getting it immediately! I will NEVER shop there again. Especially after hearing others complaints. I should have read before going there.
Sears in Fremont, California - Sold Items that are OUT OF STOCK!!! 11/28/10
I was in line on black Friday this year waiting for sear to open at 4AM!!! Once inside I rushed to electronics to purchase the 55" LED samsung tv! I ordered it and was told the system was down but to go ahead and pay for it and come in the next day for pick up. I went in Saturday and was told that they didnt have the TV and that they didnt know when they were going to get it! How do you take a customers money and promise them an item later say that you may not get it for another month, 2 months or even 3 months. Oh and the manager later said they may not get it from Samsung at all! UNACCEPTABLE if you ask me. The "operations manager" later said that its my fault and that they sold out which means I was not one of the first in line so I should understand. The battle isnt over and belive me I will be walking out with the TV i paid for. But I will never shop at sears again and a lawsuit is in the works. Im going to get them for all the emotional damages and stress they have caused me.
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