Sears Reviews and Complaints
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Sears in Atlanta, Georgia - Poor repair service
I have three issues I'd like to have addressed; 1.) I called 800-4-MY-HOME last week to make an appointment to get my dryer serviced. A couple of years ago I needed my dryer fixed and called the same number and a live person offered me a one year service contract for a couple of hundred dollars and I was hoping to get the same deal this time. A computer answered the phone and never gave me an option to talk to a live person nor to get that same deal. It took me 3 calls to the computer to make the appointment but again not once was a live person offered nor that service contract offered. The service person showed up on Saturday and charged me $283 to "fix" the dryer. 2.) I said "fixed" because the dryer is still not working, the same problem still exists so the $283 was a complete waste of money. I called the 800-4-MY-HOME number on Sunday to talk to someone about the dryer still not working and again was still not given the option of talking to a live person. I pushed the 0 key a couple of times out of desperation and low and behold I got transferred to a live person. However this person could not help me as the computer was not updated yet with the information of my service call and I was told to call back on Monday. 3.) I called back today and got an appointment setup for Thursday and the lady offered me the service contract for $205 for future work, not to include Saturday's $283. She actually tried to sell me the product I wanted last week but could not get on top of the $283 I paid two days ago. So for $488 I can get the dryer fixed instead of buying a new one for $329, call me crazy but that just does not seem like a good deal. 4.) I think the only fair thing for you to do is to refund me $78 dollars and sell me the service contract I wanted but could not buy from the computer and to fix my dryer. Please let me know your thoughts.
Sears in Waukegan, Illinois - Kenmore Sewing Machine - does anyone care
Sears was so good. Why would anyone shop at Sear anymore? I am so concerned nothing will happen with my sewing machine before I leave for Florida in 9 days. I have this solid walnut cabinet and unusable sewing machine. What should I do and how I can I get thru to the K-Mart group about Sears. My granddaughters are 4 and 6 (prekindergarten and 1st grade). I wanted to make clothes for them. I have lost all that valuable time. No handmade XMAS gifts, no matching outfit for their birthdays that have gone. It makes me so sad that I had this great machine until I dropped it off at Sears in Vernon Hills (it had minor problems with the tension) and I could easily use the machine) and now I have no sewing machine. Welcome to the age of customer service.
Sears in Overland Park, Kansas - Manager of store getting kick back to tow customers big truck while they are shopping
soto st. SEARS los angeles CA I drive cross country but was surprised to learn manager of store getting kick backs from local tow company was counting on me to be in the store for the holiday door buster at 4am at 4.15 tow truck hooked to my truck but I was in it no signs posted but said there was wouldnt call police didnt knock was betting i was shopping to ripp me off of my money when i come to your business to shop makes me sick You know what I kept all my money. Thank you.
Sears Buyer Beware Don't get Duped!
I went into the Sears website to look at artificial christmas trees and found a flocked prelit Alpine tree and bought it. What I was not aware of I was redirected to an entirely different company Christmas Central. When I got the tree it was defective one branch was hanging out not attached and it was disapointed in its appearance so I decided to return it. So I took it to Sears and they told me they could not take it back because it was this other company and they gave me the phone number (even though it was charged to my sears card) So I called Christmas Central they are all the way across the country and they said I had to mail it and pay the postage! They would return my money but not the postage! I am angry with Sears because I feel duped. Also they should take products back that are charged on your card. This tree is going to be very expensive to ship back and I am beyond upset. I am paying off my Sears card and closing my account ASAP!
Sears in Middletown, New York - Lied to me
I had called the Plano IL sears store and asked about the washer & dryer sales on black Friday the one that I was going to buy was the Kenmore $199.00 each. The salesman that I spoke to on the Telephone Told Me that If he had none in stock that there would be " NO PROBLEM ORDERING THEM". But when I got to the store to buy with CASH MONEY He told me that They Cant order them So if that is the way you treat your customer I WONT BE BACK I dont appreciat being Lied to Thanks for nothing
Sears in Houston, Texas - Sold before DOOR OPENED
was in the sears store this morning At lewisville mall. Before door was open product was started coming out of the marchindise puckup area and loaded in the truck/vans. When door open I straight went to the register and asked for the front loader washer dryer. I been told they are sold allready. I asked I am the first person and it is sold? They told me they handed out vouture before and they are all gone. I been ther 2 hours early and never seen anything like that. How they been sold and how people been picking up there marchaindise before 4 am??? All thouse add were scam just for the employees friends and family only..
I give up I need your help. I am forced to go on boards for help. Blue Ribbon team is absolutely no help: here is my story: I took my sewing machine for repair to the Vernon Hills, IL, Sears Store in early July (before my daughter's wedding (in mid July), and I was...
Kenmore "Elite" Defective Control Panel and Sears 5 week to fix response
Our dishwasher is less than 1 year old - Kenmore Elite diswasher. We are irate at the response. No dishwasher with a family of 6 (all 10 yrs and under), and the holidays. It is disappointing to have the issue with a top of the line dishwasher. It is worse yet given the service. Apparently, the control panel (part # W10083050) is a known issue with this model - BEWARE! On November 10th, we called Sears and scheduled the next available date fo 11/15. We learned it is a faulty control panel on our dishwasher. We were told it would be a week, but in time before Thanksgiving and our 20 guests. Today, we learn the part is back ordered from Whirlpool to 12/15. Sears is doing nothing to help us in the interim... They offered 10% off a new washer - adding insult to injury. 5 weeks to repair... and we purchased the additional service warranty.
Sears in San Jose, California - Sold items not in stock
This is about Sear.com and their connection to all the other stores on their site. Which by the way I didn't know parts of my order were coming from someone else other then them. Seems to me with all that is capable on a website that Sears.com would know instantly if they have the product you want to buy. I know it told me when it didn't have it in the size I needed, so now after 2 day's I get an e-mail from Kmart saying they have to cancel over half my order because they don't have it in stock. NOT IN STOCK at the start of the Christmas season?? Come one can't you do better then that!!!!!!!
Sears in Washington, District Of Columbia - Shipped a $400 husqvarna chainsaw that someone had taken home and cracked the handle and scuffed up
I ordered a husqvarna chainsaw online and delivered ups.when i opened the box the handle was cracked and some wear marks that didn't look like they were from shipping. And if you think you're just going to take it back to your local sears store think again, Unless it's a "Sears full line store" you're screwed. My local Sears has SEARS written plain as can be on the building but the guy inside told me "we're not a full line store, watch out when you order online..read the fine print". You can only takes items back to a full line store or leave them on your stoop all day for the UPS guy. Now I have to drive 56 miles to the closest full line store, the customer service rep said "the ones in a mall". Just for fun call the customer service number three or four times 1-800-349-4358 to get a feel of who will deal with you if something happens to your order.
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