Sears Reviews and Complaints
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Sears-Babyshrew reviews do NOT seem legit!
I was on Sear's website and I noticed this one person's (babyshrew)review on a specific item. They did not even own the product, yet they sounded like an advertisement found in a catalog. It stated they must keep these boots in mind come Pay Day?! Then I decided to click a link that allows you to see all their reviews. Some of the reviews says they own the product, and there are others that state they do not. Just in the last 5 years there was a BIG legal issue the Feds got into, about websites boosting their OWN reviews and it would seem good old Sears is doing this very thing, even though it's illegal now. Would you guys please go look and see if you would agree??
I purchased a Kenmore Elite Trio fridge 3 years ago. Needless to say, this fridge has been terrible and most recently a fire hazard. The ice maker on the fridge failed after 6 months. Tech was sent out and ice maker was replaced. Shortly after, it failed again and...
Sears Portrait Studio - Lufkin, Texas
We went to have our Christmas photos taken at Sears Portrait Studio, in Lufkin, Texas earlier today. First thing that happened: the manager lied to us! I'm an honest person, and I really can't stand a liar. As if lying wasn't bad enough, the lady taking the photos was very unprofessional. My fiance and I were using these pictures to introduce our families to the idea that we were getting married soon. We had particular poses we wanted, and we were not even offered to discuss that option. It was basically what the photographer wanted. She didn't listen to our concerns, and she definitely didn't ask us any questions! Last but not least, we were told we could pay by check. My fiance handed the clerk a check. She was new there, and I know mistakes happen. However, there is absolutely no excuse for not asking someone for assistance! Her failure to enter in my fiance's drivers license has banned my fiance from ever writing a check to Sears! He called Tele-Check to discuss these issues. Tele-Check told my fiance that he has been writing too many checks in the past few days (as if it was her place to even say that)!
Sears in Fairbanks, Alaska - Unsolicited Phone Calls
I live in Fairbanks Alaska. I do not like people trying to sell stuff telephonically and interrupting my personal time. Sears asked me when purchasing a microwave if I wanted an extended warrantee and I declined. Now they have called my house on numerous occasions to extend my factory warrantee. This morning they called me at 5:00 am (AK) time and asked me if I was interested in a great deal. I have asked to have my name ***, and they still call. This is the problem with technology I will never shop with Sears again!!! I will order on line.
Sears Home Service Repair is Terrible
I had made an online appointment with Sears Blue Service crew to fix a 4 year old dryer I bought and had installed by Sears. It was working fine until a few weeks ago when I had a new Sears washer put in and the Sears delivery person had to move my dryer. Since then it wasn't drying clothes like it used to, taking 3-4 cycles. The technician (ID# 1867) arrived almost 45 minutes lates (I had to wait from 8-12, and he arrived late. He said my problem was the vent without him looking. So I moved the dryer for him to show him. He doesn't do anything, says I have to move the washer and removed the laundry areas doors before he work do anything. I told him I'm late for work, but he says he needs time to do a good job. I asked him, why am I doing all the moving and pushing while he stood there. He gives me his card, as I try to ask him what else I should do, he drives away with me trying to catch up to his moving van. I called a local guy later, he fixed it in about 10 minutes charged me 50 bucks. I called Sears, the customer people were nice but I don't get how this technician can treat a customer this rudely and still have a job with a company like Sears. They said they will do something about this but I figured, it's my right to complain, especially since he stole 4 hours of my life, I'm not getting back. So Tony Sears Blue Service Crew Technician ID# 1867, I hope you are having a better day than I am, because you certainly didn't help mine.
Sears not show up for appointment twice
I am now on my 3rd appt. for Sears to come out, we bought there maintenance contract on 5 five items the sent 2 diffrent tec. ( one works in the lawn & gardening most of the time) the 3rd tech did not make it. I reschedule between 1 & 5 again they did not make it hopefully the 3rd time works. I did do a compaint on there web site got a generic answer. No one can help, We have also bought our appliance from Sears & my husband like there tools but not anymore, guess Sears doesn't want the business. dumb
SEARS do not CARE
We bought high end washer and dryer ; the delivery and the installation presented a lot of problems : 1-st delivery - washer was broken, taken back; the installer broke the metallic vent and brought the wrong cord; they were rude and left; 2-nd delivery - brought another washer, could not fix the dryer connection, cussed us out - and took the washer and left ????? When we called Sears customer service the phone was off the hook; the 1-800 customer service person got upset (?) when we asked for help - and switched us to the SPANISH speaking department - ?????? We wasted 2 full days in frustration and anger - how SEARS is going to compensate us for this??? NEVER will buy anything from them AGAIN!!!!
I bought an expensive wall oven from Sears 2 weeks ago. It was installed improperly. After 3 phone calls to the installer I finally called Sears. They too tried to reach the installer who never called them back. I ended up in the "escalation" department where you think...
Although we pay over $300.00 a year for the warranty for all our Sears products, now when we need it to repair our microwave we are told it is going to take almost 2 months to repair it. This is a top of the line microwave and we have come to depend on it. The...
Sears Doesn't HONOR what they advertise.
I purchased a Craftsman 4-Drawer bottom chest online for $47.99. When it came in and I picked it up and they had given me the middle chest to me instead. I returned the item and they had told me that there was an error online and that if I wanted the bottom chest that I would have to purchase it for $189.99. The store manager turned around and walked away. I have been a manager before and that is not how you treat customers if you want them to come back. Corporate told me that they have a disclaimer so they don't have to honor what is advertised. How do you run a company that big if you don't honor what is advertised when you have all the paperwork to back up that it was a legit order?
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