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I purchased a Kenmore Elite Trio fridge 3 years ago. Needless to say, this fridge has been terrible and most recently a fire hazard. The ice maker on the fridge failed after 6 months. Tech was sent out and ice maker was replaced. Shortly after, it failed again and...
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5 comments
Anonymous
#854801

My ice machine caught on fire in April. It is now August and they are still trying to just replace the ice maker.

Common sense would tell sears there is something wrong with this ice machine and do a recall on it but to this date is has not been done. What is it goi h to take someone dying to do a recall. So far I have read about at least ten people that has had this happen to them two of which their home caught on fire. I will not allow that ice machine to be put back in.

I am under warenty and they will not replace the whole refreg it's called keeping your old customers. But after this experience I will no longer shop at Sear even for a socks. When you do get them on the phone you get passed around to 5 departments some of them you can't understand because they are from a different country. And by the time you finished you have gotten the run around.

Now my doors can't close I have duck tape on it to keep it closed. And a part has to be ordered for that what else is going to happen??? They need to take this mess out of my house. And put one that is safe and works.

And by the way it is a Kenmore Elite side by side. BIG MISTAKE BUYING THIS!!!!!!!!!!!!!!

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Review
#207329 Review #207329 is a subjective opinion of poster.

Sears Portrait Studio - Lufkin, Texas

We went to have our Christmas photos taken at Sears Portrait Studio, in Lufkin, Texas earlier today. First thing that happened: the manager lied to us! I'm an honest person, and I really can't stand a liar. As if lying wasn't bad enough, the lady taking the photos was very unprofessional. My fiance and I were using these pictures to introduce our families to the idea that we were getting married soon. We had particular poses we wanted, and we were not even offered to discuss that option. It was basically what the photographer wanted. She didn't listen to our concerns, and she definitely didn't ask us any questions! Last but not least, we were told we could pay by check. My fiance handed the clerk a check. She was new there, and I know mistakes happen. However, there is absolutely no excuse for not asking someone for assistance! Her failure to enter in my fiance's drivers license has banned my fiance from ever writing a check to Sears! He called Tele-Check to discuss these issues. Tele-Check told my fiance that he has been writing too many checks in the past few days (as if it was her place to even say that)!
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2 comments
Anonymous
#273044

Do NOT buy anything from Sears Portrait Studio, Lukin, Texas. They will *** then lie about it, with or without new management.

Anonymous
#212110

I work for CPI Corp, the company that owns and operates Sears Portrait Studios. I saw your post and I'd like to apologize for the level of customer service you received.

What you described is not at all what we expect from our associates. In order to resolve this issue and address your concerns, I'd really appreciate it if you could email us your contact info at facebook@cpicorp.com.

Thank you so much for posting and making us aware of the situation. Hope to hear from you soon!

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Review
#207141 Review #207141 is a subjective opinion of poster.
Service
Sears Manager

Sears in Fairbanks, Alaska - Unsolicited Phone Calls

I live in Fairbanks Alaska. I do not like people trying to sell stuff telephonically and interrupting my personal time. Sears asked me when purchasing a microwave if I wanted an extended warrantee and I declined. Now they have called my house on numerous occasions to extend my factory warrantee. This morning they called me at 5:00 am (AK) time and asked me if I was interested in a great deal. I have asked to have my name ***, and they still call. This is the problem with technology I will never shop with Sears again!!! I will order on line.
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1 comment
Anonymous
#211431

You also have the freedom to ignore their phone calls or turn your ringer off at night so it doesnt bother you. and most of the time it is an automated service that calls you.

Review
#207059 Review #207059 is a subjective opinion of poster.
Loss
$800

Sears Home Service Repair is Terrible

I had made an online appointment with Sears Blue Service crew to fix a 4 year old dryer I bought and had installed by Sears. It was working fine until a few weeks ago when I had a new Sears washer put in and the Sears delivery person had to move my dryer. Since then it wasn't drying clothes like it used to, taking 3-4 cycles. The technician (ID# 1867) arrived almost 45 minutes lates (I had to wait from 8-12, and he arrived late. He said my problem was the vent without him looking. So I moved the dryer for him to show him. He doesn't do anything, says I have to move the washer and removed the laundry areas doors before he work do anything. I told him I'm late for work, but he says he needs time to do a good job. I asked him, why am I doing all the moving and pushing while he stood there. He gives me his card, as I try to ask him what else I should do, he drives away with me trying to catch up to his moving van. I called a local guy later, he fixed it in about 10 minutes charged me 50 bucks. I called Sears, the customer people were nice but I don't get how this technician can treat a customer this rudely and still have a job with a company like Sears. They said they will do something about this but I figured, it's my right to complain, especially since he stole 4 hours of my life, I'm not getting back. So Tony Sears Blue Service Crew Technician ID# 1867, I hope you are having a better day than I am, because you certainly didn't help mine.
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Review
#206804 Review #206804 is a subjective opinion of poster.
Service
Sears Repair

Sears not show up for appointment twice

I am now on my 3rd appt. for Sears to come out, we bought there maintenance contract on 5 five items the sent 2 diffrent tec. ( one works in the lawn & gardening most of the time) the 3rd tech did not make it. I reschedule between 1 & 5 again they did not make it hopefully the 3rd time works. I did do a compaint on there web site got a generic answer. No one can help, We have also bought our appliance from Sears & my husband like there tools but not anymore, guess Sears doesn't want the business. dumb
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3 comments
Anonymous
#240087

Bought a new fridge. Icemaker did not work.

No appointment available until a week after we bought it (and reported trouble). Techdidn't call or show up. Repeated calls to service center got same scripted response - I'll pass on the message. Wasted whole day.

I think we'll simply return the item. Maybe lost sales will wake Sears up.

drallim
#216312

When you have a maintenance agreement with Sears, they will get to you when they *** well feel like it. I had one on a microwave years ago and it took two months and two visits for them to repair it.

They cite "the agreement says we fix it, but not when".

Take the money you'd spend on an agreement next time and start a savings account and use that money when and if your appliance needs repair. You could have anyone you want to repair it then.

Anonymous
#211711

I am also in the same boat as you. We bought our Washing Machine (Kenmore Elite front load) less then 1 year ago.

It stopped working around the 1st of November so we promplty called for service (we also have the 5 year protection program on it). We were given another appointment date for Nov 15th which again was cancelled by sears 1 hour before their due arrival time. We have been given another apt time for Nov 23 but was told by the scheduler that there is nothing that is stopping the company from not making that appointment as well.

I am beyond baffled that is even allowed to be done. The machine is not functional, we paid alot of money for the machine and we paid alot of money for the service protection.

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Review
#206766 Review #206766 is a subjective opinion of poster.

SEARS do not CARE

We bought high end washer and dryer ; the delivery and the installation presented a lot of problems : 1-st delivery - washer was broken, taken back; the installer broke the metallic vent and brought the wrong cord; they were rude and left; 2-nd delivery - brought another washer, could not fix the dryer connection, cussed us out - and took the washer and left ????? When we called Sears customer service the phone was off the hook; the 1-800 customer service person got upset (?) when we asked for help - and switched us to the SPANISH speaking department - ?????? We wasted 2 full days in frustration and anger - how SEARS is going to compensate us for this??? NEVER will buy anything from them AGAIN!!!!
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Review
#206683 Review #206683 is a subjective opinion of poster.
Service
Sears Installation
I bought an expensive wall oven from Sears 2 weeks ago. It was installed improperly. After 3 phone calls to the installer I finally called Sears. They too tried to reach the installer who never called them back. I ended up in the "escalation" department where you think...
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8 comments
Anonymous
#1641470

The most unprofessional company Stupid employees and rude people

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Review
#206610 Review #206610 is a subjective opinion of poster.
Although we pay over $300.00 a year for the warranty for all our Sears products, now when we need it to repair our microwave we are told it is going to take almost 2 months to repair it. This is a top of the line microwave and we have come to depend on it. The...
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1 comment
Anonymous
#212284

I guess you haven't found out yet that although you may be allowed rental reimbursement if your microwave isn't going to be ready by the promised time (usually not until after 7 days), there is no one out there that rents microwaves any more. I have not been able to get a Sears rep to admit that.

Review
#206600 Review #206600 is a subjective opinion of poster.

Sears Doesn't HONOR what they advertise.

I purchased a Craftsman 4-Drawer bottom chest online for $47.99. When it came in and I picked it up and they had given me the middle chest to me instead. I returned the item and they had told me that there was an error online and that if I wanted the bottom chest that I would have to purchase it for $189.99. The store manager turned around and walked away. I have been a manager before and that is not how you treat customers if you want them to come back. Corporate told me that they have a disclaimer so they don't have to honor what is advertised. How do you run a company that big if you don't honor what is advertised when you have all the paperwork to back up that it was a legit order?
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3 comments
card_n_r
#212549

So I gave the support guy my number and a week later and they never called. Big suprise!

Anonymous
#209924

J.Scott with Sears and A+E Factoty service. Why dont you get corporate to put a plan of action in place to retrain all your noncustomer friendly employees including management.

You advertise your company is ISO certified, what a joke.Put in a corrective action a CAR and get it fixed. Get it fixed so people wont have to waste more time putting complaints in to get something done.

I grew up loving Sears and the way it treated customers and did business, but now its like dealing with a confused nobody cares third world country. Either get it fixed our shut the doors.

Anonymous
#209894

Dear Card_n_r,

I'm so sorry to learn of the pricing problem and item mix up you encountered during your chest unit purchase. I know it's incredibly frustrating to labor under one thought and then to be told something completely different. While it is true that in certain instances, online pricing is unique just to sears.com, I'll agree the situation could have been handled differently. My name is Scott and I'm with the Sears Social Media Support Team; we'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Card_n_r) in the email so we can reference to your case.

Thank you,

Scott J.

Social Media Support Team

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Review
#206561 Review #206561 is a subjective opinion of poster.
Service
Sears Manager
To begin, I purchased a front loading washing Machine in February of this year. The delivery of the appliance was just as painful as this entire process has been. We waited over a month for it to finally be delivered after having at least 3 delivery calls – each of...
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2 comments
Anonymous
#209918

How many chances do you people at Sears,Kmart and A+E Factory service need to get it right, you have had years. Wont dont you all shut your doors and save future victims abuse at your hands.

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Review
#206554 Review #206554 is a subjective opinion of poster.
Service
Sears Repair
Loss
$800