Sears Reviews and Complaints
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On September 7, 2010, we purchased a range from Sears at Countryside Mall, marked down $50 to a price of $349.93. Our salesperson asked if we wanted delivery and haul off, and we told her that it wasn't necessary because we had driven a pickup truck specifically...
Sears Delivery Service
Sears "Customer Care" is disrespectful, unresponsive & wasteful.
As a long time customer of Sears, i was shocked at how poorly their "elevated" customer service group was at actually addressing my concern. Our washing machine broke while covered by an extended service contract. A technician visited to assess, ordered parts and collected a deposit (because his computer told him to even though he was pretty sure he didn't need to). Turns out he was right, and when the appointment was scheduled, I was promised a refund. Turns out that the parts arrived broken, then replacement, replacement parts were rush delivered but no repair technicians were available. Then one was available but needed a partner so he left. Two months later, Sears still has my money, won't return my calls and hasn't picked up the parts!
No way to adjust account without going to call center in India. If response isn't on screen to read-no help! Salesperson lied to me about amount & type of delivery charges. Delivery people are also contracted, and unfortunately for them, their performance &...
I bought Kenmore's top of the line products: the Kenmore Elite Refrigerator, stove, dishwasher and oven hood for my kitchen. I recently had to have the refrigerator worked on again which is now 3 years old. This time when the repairman shows up he says that the...
Sears unreliable sales and extremely poor services
I placed an order over the phone with Sears Product Support Ctr at AZ. A sales rep helped me to put through the order around 3pm. However, I didn't receive any email confirmation until 6pm. So I did a Sears.com online chat to find out. I was connected with an online chat person for almost an hour and all I got were bunch of messages like "thank you for waiting, I'll be with you soon." So I decided to call. When I call Sears CS, they found out that the email address on the order was incorrect so they resent the invoice to my correct address. When I received the email, I was in shock since the invoice total was way off from what I was told. First I was never asked for a 5-yr protection plan but it was charged on the invoice. Secondly, I was told that delivery and installation will be free but it was charged in the invoice. Third, the total price including tax on the invoice was over $1,500 higher than quoted! I was then told on the phone that the only option I have is to cancel the order. I was connected to a case manager and he told me that it will take 7-10 business days just to cancel my order and credit my account, while my credit card was charged immediately! Does this whole story sound ridiculous to you?! It does to me! I'm going to put this up on every online forum that I can get to and warm people about the service that Sears provided and never to place the order through their product support again!
Sears Protection Plan
Sears Repair UNRELIABLE & INCOMPETENT
Our dryer has been broken for 1 month. During this time, I have scheduled Sears repair 'appointment' in their ridiculous 1-5PM window having to *** work. ALL THREE TIMES THEY FAILED TO SHOW UP AND DID NOT CONTACT US. Yesterday was the most recent day we were supposed to have a technician from 1-5PM. Of course, no show and no call so I called customer service at 6PM for the millionth time and they 'guarantee' me a technician would be here at 6:45PM. Guess what....7:45PM rolls around and no technician, no phone call. I call customer service again and they don't know why no one showed but 'our dispatch is closed, you'll need to call tomorrow. These incompetent fools have cost me multiple work days and evenings at this point. Shame on Fidelity Home Warranty for contracting with such a poorly run service. No chance in *** I will ever buy Sears products if this is what I can expect for service after they get my $$$. Off to the laundromat....again.
Sears in Streamwood, Illinois - Price point guarantee a scam
Sears pressured me to purchase a range and dishwasher. I did not want to purchase until it went on sale. Of course I purchase and just over 3 weeks later they went on sale. I called customer service as this is approximately a $400.00 savings. Not chump change. Sears said there was a 14 day price guarantee and 14 days return policy and I would just have to eat the $400.00. Their customer service is horrible as is there price match/return policy. I did approximately $8000 to $10,000 of annual business with Sears and explained this to them. They did not care. I cancelled my credit card with them as I will take my business elsewhere. Poor policies and customer service. Please avoid shopping there.
Sears in Dallas, Texas - Fridge Parts (Filters)
I am quite ticked off about Sears Canada. Believe me...everywhere is the same. With this particular instance, I ordered 4 filters for my Kenmore Fridge for the sum of just over $450 and they were sent to the wrong address. For me to rectify the problem, I had to place the order again and call a different number to refund me the original amount debited to my credit card (It is the worst set up as their departments are kept in silos - customer service can only accept complaints but do not have the authority or ability to make any refunds). So I ordered for the 2nd time, and they still shipped it to the wrong address. To top it all off, I still have been debited roughly $900 and have not received anything yet (8 weeks after). Now they tell me I have to order again (what a f'n vicious circle they put me in). I have left like 20 messages to the refund department but they have not made any attempt to call me back. It has been roughly 8 weeks without filtered water. If I get sick/typhoid due to unfiltered/contaminated water, I am getting their *** sued. I am on my way to claw back some money through my credit card. I encourage everyone to not buy at Sears if you have the choice as it has degraded its customer service throughout the years.
4 calls in less than 3 months for the same problem: KENMORE refrigerator from Sears that stops working. In one instance a technician spent about 3 hours attempting to fix the problem, but 2 weeks later the same problem resurfaced. I am currently trying to appeal an appointment scheduled for 5 days from the time the latest problem was reported. By the way, the consumer service representative who scheduled the next service appointment 5 days from today refused to allow me to speak with her supervisor/manager stating that according to policy I will receive a phone call from the supervisor within 4 hours. I hate saying this but SEARS REALLY SUCKS!!!
Sears terrible repair service. Have to wait for 3 weeks
Sears has terrible repair service. Have to wait for 3 weeks to have my washer fixed. When you buy from Sears only Sears can fixed it, you cannot order waranty repare from aneone else. I have to wait for 3 weeks to have my washer fixed. Kristin Nona, repair representative provided bad support. Repareman came 2 times and did not fix it saing that all washer is bad and should be replaced but thay do not want to raplace it. email@example.com Do not buy from Sears. Do not buy from Sears. Do not buy from Sears. Do not buy from Sears. Do not buy from Sears. Do not buy from Sears. Do not buy from Sears. Do not buy from Sears. Do not buy from Sears. Do not buy from Sears.
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