Sears Reviews and Complaints
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Sears in Dallas, Texas - Mad as ***
I purchased a washer dryer from Sears. It is still under warranty. When I finally got a repair person here, he didn't know whether the problem was a pump or a clogged drain hose. I have my units stacked and he did not want to pull them out to look. He said the parts would take 3-5 days to arrive. So, I called customer solutions who booked me for the following week and just told me to call if the parts did not arrive. Well the pump came, but the hose did not. I called on my scheduled day of service and low and behold, I was not on the schedule. They told me they could not come out and do half a job since the hose did not come. I told them I would go buy a hose, but nooooo, they have to wait for their part? IT's a freakin hose! I was told their is nobody above customer solutions and she hung up on me because I was so angry. I will never buy from Sears again.
Do not buy any appliances from Sears, Customer Service sucks!!!! Ordered a refrigerator and microwave over the phone...Sears messed up my order 4 times...first time put order on AMEX, Sears called and said card didnt go thru so I gave them MasterCard #...turns out both credit cards got charged for $500.00 each when the origional total was only for $472.95 they added items onto order!!!!!!! Took 3 hours to fix!!!!! Also the people that work at Sears do not know how to spell, gave them my email address LITERALLY 10 times and they still didnt get it right!!! This place SUUUUUCCCKKKS!!!
Big US biz like Sears have gone south and almost no chance.
Wrong delivery, wait again, new delivery - delivery guy Jose had hard time communicating and was lost. 3-hr window delivery, tortured with calls from lost delivery guy and no delivery was made. 800 # is manned by outsourced staff who were trained to apologize million times - sweet!- but we just need the delivery we already paid for! Where is big US businesses [especially] Sears going? Who is funding the losing Sears business? Do they really feel like they are winning with their impenetrable bad service??? No wonder they provide financing for 12 mos with no interest... and maybe get help from govt when they fail. The US business system - e.g., Sears - has resembled a '3rd world country' system. You need luck, to be willing to be at the mercy of delivery guys, and to swear 'never to buy at Sears again'!
Sears Delivery Service
Have a 42" Plasma TV purchased from Sears with a Master Protection Agreement. After picture went out, I contacted Sears and a service tech responded (great tech and a gentlemen. He suspected the picture tube was "gone" but had to try ordering some other part first. ...
Sears Delivery Service
Sears broke my service appt
I have a Master Service Protection Agreement with Sears on a Kenmore refrigerator that I really wished I had not purchased. Anyway, the lever that dispenses water is broken and I need to have it replaced. I contacted Sears over three weeks ago and made the appointment to have it repaired. They cancelled the appointment this am because the technician never made it in to work today. Nice. They said the service manager called the home number to let us know but we never got the message. Meanwhile all day long my husband was held prisoner waiting for Sears all day to fix the refrigerator. I called the home repair number when I got home from work only to learn that they needed to reschedule. Will they show up though who knows. I will never again purchase anything from Sears. I guess the CEO sure doesn't. It just so happens that my Master Protection Agreement is going to be expires the day after this second appt is scheduled. I will let everyone know of my experiences with Sears.
Anna Sui at Sears, Richmond, B.C
Due to the attraction of the bonus gift, I bought something in Anna Sui at Sears, downtown Vancouver. Later I decided that I don't want the stuff anymore so I decided to return them. Since I live in Richmond, I decided to return them at Sears at Richmond Centre. However, the girl was not willing to do the return for me, she was saying excuses like, "returns are only accepted after the bonus gift period", and asked me which location that I bought the cosmetics. Later she made up another excuse, stating that I HAVE TO return to the location that I bought the cosmetics. I was looking at the store policy and it DOESN'T state that I have to do returns on location where I make the original purchase. The salesperson at Sears Richmond Centre LIED to me about the policy and GAVE ME ATTITUDES.
Sears , worst customer service!!!!
I purchased a dryer Sep 09 whirpool dryer, since then it would run without heating 3 times, last time was after the 1 year, each time I would request service I would wait 1 week for someone to come and fix it, when I called customer service third time they transferred me to resolution center, gentlemen answered and told me to have technician write a report and call us,since i am out of the manufacturer warrantee Sears would reimburseme with $500 that I can use to buy a new one, technician came wrote a report that dryer is defective, burns fuses for unkoun reason. When I called resolution center, " Grace denied my request, insisted that it is not under warantee anymore, when explained to her that I am just doing what the person I talked to before asking me to do she still refsed to listen, I told her that since you are not providing me with any solution I told her I will just take the dryer to Sears and tell them that you sold me a defective machine, Grace answered that I will call the Police and say that " you are making a terrorist threat". Grace only said that due to my middle eastern accent, I felt terrible, not only Sears has the worst customer service, they lie to customers, when I am asking for my right, I am accused of making terrorist threats, shame on you!!!!
Sears - Garage Door Opener -- installed a faulty unit, and bounced us for 3 weeks on replacement
We purchased a garage door plus installation from Sears in Milwaukee 2 weeks before my mom's surgery. The unit opened on its own, and Sears sent out two older site people who gave us different stories about why it didn't work. The installer himself said it was the control panel, and they needed to exchange the unit. The exchange was arranged, for a week later, and then the installation date passed with no action... On our last 1/2 to 1 hour phone call to the misnamed "Customer Solutions" line, we learned that we were supposed to pick up the unit ourselves from the loading dock and arrange for the installer to return. At this point we demanded our money back. We were credited for the unit, but Sears kept the money we'd paid for installation and delivery. All very logical, I guess. But I will never order a service-related item from Sears again, and certainly, after reviewing this website, no major appliance.
Sears service or exchange
When Sears sells a customer an appliance and if for some reason there is discoloration due to self clean oven on the top of stove they will not replace the stove even after just a few months it is considered cosmetic. It occurs when you use self clean, they know this is an issue, and you are forced to live with this ugly abuse looking appliance. The manufacturer knows this is an issue as well but doesn't change the design or material. I believe that the venting on the stove is not correct and should be changed. Here is a tip, if you find that Sears tech's will not tell you it is a design flaw and Sears won't change then have your local fire department come in and assess the unit and if they deem it a fire hazard, you have a case for any good lawyer or ground to have it exchanged.
In 2007 I bought a Sears Craftsman Power Washer, along with a 3 year warranty. I used it a total of 3 times, once each in 2007, 2008 and 2009 to do a yearly power wash of my house. When I tried to use it this year, it would not work at all.Of course, warranty has...
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