Sears Reviews and Complaints
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Sears Customer Satisfaction - What a joke!
I Came from a family that was loyal to Sears and purchased all our home appliances, tools, auto batteries exclusively from them. In 1998 we purchased from a small Sears store in our small country town an expensive riding mower. We added the home service contract and the extended warranty bringing the price to over $2400.00. After about 45 minutes of use the coil went out and this is a part that should never fail. I contacted Sears for the in home service and nobody ever showed. I called and was told that nobody was home and yet we were. I rescheduled and again nobody showed. This time I called and asked for the part to be shipped to me and they told me that I would have to go to the nearest parts center which was 80 miles away. When I got to the parts center they apologized and said that there had been a design flaw and they had replaced the coils with a new design and gave me the part. After putting the new coil on and running the mower for about 30 minutes another part that should never fail did so. This time the height adjustment on the left side of the deck sheared in half dropping the left side of the deck on to rocks and ruining one of the blades. After two more calls for in home service that never showed up and continued to claim nobody was home I was forced to make the 80 mile trip for parts. The service center people this time were about as friendly as a angry badger. They agreed that the deck height adjustment was flawed part and agreed to replace it but in the same breath told me that the blade was clearly customer abuse and refused to replace it. I tried to reason with them and explained that I only needed to replace the blade from the side that the height adjustment failed on. The damage was caused by that parts failure and got no where. While there I got the replacement blade and their names then the contact information for Sear's customer satisfaction guarantee and left. I put the parts on and after 45 minutes the coil failed again. I tried calling Sears and could only get voice mail. That night my first letter with all the details and issues requesting a refund of my money since in two weeks we had only been able to use the mower for may be 2 hours. I never got a response. I didn't even try the in home service this time I just made the 80 mile trip for another coil. After an hour and twenty-five minutes it went out and so did another letter requesting a refund. Still no response. Another 80 mile trip and after installing it failed after 45 minutes. This time I used the legal plan I had as part of my benefits and they sent Sears a letter. What surprised me the most was how fast Sears responded to them. The VP of customer relations refused to do anything about my having to buy blades even though it was their fault. He even went on to say that the small Sears stores are only franchises and they are not required to honor the Customer Satisfaction guarantee and how I should have made my purchases at a big Sears store in a mall. With out waiting for a response from me my lawyer shot back at them telling them yes they were responsible. The VP then responded offering only 60% of the purchase price saying how this was no longer new and could not be sold as such and to take it or leave it but that is all they would do. My lawyer pointed out that if they sued Sears they would almost certainly win but that it would take years to settle and that the costs would eat up any settlement. He said that sadly it really was not worth the effort. In the 12 years since then we have bought two sets of washer and dryers, two refrigerators, one freezer, one dishwasher, two stoves, three microwaves, an assortment of small kitchen items like mixers etc..., a large assortment of hand and power tools, and numerous auto batteries and none of it from Sears. To tell the truth the only time we go into a Sear's store now is so we can cut through it to get to our true destination. Your loss Sears!
Very expensive and do not care about the customer. I purchase siding at the cost of $22,000. This was done less than 10 yrs.I was told I have 100 yrs quantity. This spring damages was done to my home. The answer was we don't give out contact of such only after reviewing my receipts and the company which provide the labour do not exist anymore / and sears said that is not their responsibility. I did sign a Credit Card with sears for 14,000 and pay the rest in check. The CC was for the purchase of the siding.
Sears in Los Angeles, California - Waiting Since Sept 14th NOW Oct 11th
On September 14th I called in my refrigertor that is under warranty. The soonest they could come out was the 21st. They did not fix so I called that day at 5PM and was told they could not help me and to call next day. I called at 8AM and explained the problem. The repairman was going to be there in the AM on Thursday. The Sears office called me and said that the repairman would be there at 1PM. Of course, he never showed. I then called at 3PM and was told he would call me in 3 to 5 minutes. He was a No Show! Finally, a guy came out the next day (23rd) and he checked his computer and no one showed on Thursday. On the 24th he order parts and said on Monday. Of course the parts did not show up until October 7th in the AM. I called to tell them that I had the parts. Thus an appointment time was set up for the 11th in the afternoon. On the 11th at 8:05AM i called to confirm and everything was fine. However, at 3PM I called again since no one showed. Of course, they could not find the appointment this time. We finally settled on the 13th in the AM. I canceled my other 4 warranties except for the refrigertor. Once it is repaired, I'll cancel that warranty and mail you my cut up credit card. I will never shop at Sears again (been a 30+ year customer). It should not take a month to fix a refrigertor. I am Not Santa Claus! You have the worst customer service - it was not that way in the past. Now I know why my neighbors told me not to shop at Sears. Sears is within walking distance to my house. Once the refrigerator is fixed, I'll remove the sign on my front lawn. If I do not hear back from you before November 1st, I will pass out flyers in the parking lot to let others know about your service!!!! By the way, why do you have a corporate phone to hear complaints when you can't do anything?
Home damaged by Sears installer
I had purchased 2 high end stainless steel appliances from Sears and they were delivered and installed June 12, 2010. The 2 jokers who delivered my refrigerator had no club on how to get my refrigerator through the door and then told me it would not fit in the space where my previous one was. I had to tell them to take the doors off to bring into the house and then told them a way that it would fit in the allotted space. I am a small female unlike the 2 burly guys. Their installer from American Home Service damaged my adjoining cabinet when installing my dishwasher. I immediately called to report this and hoping that they would send someone out to repair my cabinet. Never heard from them. After a few weeks I started calling and Sears kept giving me different phone numbers and never geting satisfaction. Was also told to call their insurance company, Sedgwick, which I did and was given a case number and telling me they would "get back to me". Anoother wait with no call backs. When I call them again they can't find the case # nor do they know the person I spoke with. Went to Sears website for chat and they take the info and said I would be contacted shortly. Shortly never came. After many more phone calls to different numbers, being transferred multiple times I spoke with someone who asked me to send an estimate, gave me email address and case number. I had no clue as to who to call for this estimate and called kitchen remodelers who were not interested in this small job. Finally one of them told me to contact a handy man. I found one online and he came out and gave me the estimate. Sent this off in email to where I was told to send it. Waited another 2 weeks or so and no reply. I again caled Sears and nobody knew where I had sent it and had no idea whose email address it was that it was sent to. More runaround!!!!! After some time of going thru all of this I was given another number and this person said they would track this down. Anyhoo, when they did find the estimate they said they would submit it for payment. Called me later to say it was approved and I should be getting the check. Needless to say I never have gotten the check. They contacted me again to tell me they would send it to the handyman. I am insisting that it comes to me and I feel I can take it from there. They are still refusing even though I signed a form saying I would release them from any future liabiliy for the damage. I called Sears CO in IL but they are unable to do anything about this. Sears is losing my business. This was my first and last purchase. I am remodeling a 2nd property and will need appliances, flooring, furniturer, etc which I figure will amount to at least 30K. If Sears does not want to look out for their customers then I do not want any association again with them. I even asked them if they could credit my account in the amount of the damages but they refuse to do so. My next step is to talk to an attorney and perhaps at least take them to small claims court which will cost them more in the long run. THE CUSTOMER IS ALWAYS RIGHT. This has been an old sayng that Sears needs to be reminded of.
Sears in Houston, Texas - Terrible delivery experience
I ordered shoes for a relative. When I opened the box, 1 item was damaged, another was the wrong model. I had to google sears to find the customer service number. They kept me on the phone for 1 hr 10 mins! They refused to acknowledge the special deals that I enjoyed when I ordered( which is why I ordered with them in the 1st place), and wanted to charge full price + delivery for an exchange. Finally i am supposed to feel lucky that I got charged full price and bigger delivery fee, but $10.00 will be credited to my visa "later". I hope they do, I will update
Sears Delivery Service
Sears can't coordinate a repair in less than 2 weeks.
Teh power supply unit for my Samsumg Plasma TV went out. We called Sears Home Solutions and they "order the part" and stated that it would arrive on October 1. On October 2, we called again and the rep stated that we were mistaken, the part was shipped on October 1. It would be there in 5 business days. We called on October 5, when the service tech came and did not have a part, only to find out that the order was "cancelled" for the part. The part was ordered with 2 day delivery to arrive on Friday, October 7. We scheduled a tech to install between 5-7 PM that afternoon. The part showed up but the tech did not. Now the tech is supposed to be in on Monday. I will have to let my lawyer separate me from Sears in small claims court, I guess?
This is a long, drawn out issue with the Sears credit card processing center. I made a payment of $288 and it was cashed on 8/6. However, about three weeks later, I started getting calls from a collections agency. It appears that the credit was never applied to my...
Sears Credit Card
Sears misrepresented drill extended warranty
i have been a loyal customer for over fifty years! this is the last time i'll argue fight, complain or anything else. the battery drill reputation they have is almost unbelieveable. i was suckered into buying a fifteen dollar warranty. they now want to give me a gift card, for what? i've had three of their bad drills, and now have none, and what am i going to do with a sears gift card? maybe buy a bathing suit, or a garden hose to get soaked again. i only want my cash back, before sears and k-mart file bankruptcy. rumors are suggesting this is very close to happening. if you've noticed very few products in sears tores carry the kemore or craftsman name. DON'T GET SUCKED INTO ONE OF THOSE PURCHASE PROTECT WARRANTY'S LIKE I DID.sears has made a fool of me, and caused me great embarassment. thank you chas spencer
SEARS CANADA INC.
I purchased a fridge witch was a lemon , now they tell me after trying, ever new part in it . They have told us a wire keeps burning off and it is not reparable, I have extended warranty. They are telling me they will do nothing for us and not putt it on the new fridge , also my food loss is my prom-ale is my own ,I have lost a coupled order of groceries. keep telling me too bad I have been hung uy on and tranced at leasd 6 times Inave there names . do not use my name thank you.
Sears/Kmart US. going out of business stock drops
Whats going on with Sears/KmartUS Stores, all these complaints, went to the Sears store Fri. to buy a saw .the employees seemed angry,not helpful at all. Your stock Monday morning was $75.00 per share and Friday it closed at $69.72. I lost a lot of money between Monday, Friday on your stock.Between angry employees and your stock dropping ,all these complaints are you going out of business and don't care anymore. I not waiting to find out like in 2002 Kmart US filed bankruptcy and the stock dropped to .25 cents per share,I dumping it Monday morning.
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