Sears Reviews and Complaints
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Kenmore "Elite" Defective Control Panel and Sears 5 week to fix response
Our dishwasher is less than 1 year old - Kenmore Elite diswasher. We are irate at the response. No dishwasher with a family of 6 (all 10 yrs and under), and the holidays. It is disappointing to have the issue with a top of the line dishwasher. It is worse yet given the service. Apparently, the control panel (part # W10083050) is a known issue with this model - BEWARE! On November 10th, we called Sears and scheduled the next available date fo 11/15. We learned it is a faulty control panel on our dishwasher. We were told it would be a week, but in time before Thanksgiving and our 20 guests. Today, we learn the part is back ordered from Whirlpool to 12/15. Sears is doing nothing to help us in the interim... They offered 10% off a new washer - adding insult to injury. 5 weeks to repair... and we purchased the additional service warranty.
Sears review in San Jose, California: Sold items not in stock
This is about Sear.com and their connection to all the other stores on their site. Which by the way I didn't know parts of my order were coming from someone else other then them. Seems to me with all that is capable on a website that Sears.com would know instantly if they have the product you want to buy. I know it told me when it didn't have it in the size I needed, so now after 2 day's I get an e-mail from Kmart saying they have to cancel over half my order because they don't have it in stock. NOT IN STOCK at the start of the Christmas season?? Come one can't you do better then that!!!!!!!
Sears review in Washington, District Of Columbia: Shipped a $400 husqvarna chainsaw that someone had taken home and cracked the handle and scuffed up
I ordered a husqvarna chainsaw online and delivered ups.when i opened the box the handle was cracked and some wear marks that didn't look like they were from shipping. And if you think you're just going to take it back to your local sears store think again, Unless it's a "Sears full line store" you're screwed. My local Sears has SEARS written plain as can be on the building but the guy inside told me "we're not a full line store, watch out when you order online..read the fine print". You can only takes items back to a full line store or leave them on your stoop all day for the UPS guy. Now I have to drive 56 miles to the closest full line store, the customer service rep said "the ones in a mall". Just for fun call the customer service number three or four times 1-800-349-4358 to get a feel of who will deal with you if something happens to your order.
Sears-Babyshrew reviews do NOT seem legit!
I was on Sear's website and I noticed this one person's (babyshrew)review on a specific item. They did not even own the product, yet they sounded like an advertisement found in a catalog. It stated they must keep these boots in mind come Pay Day?! Then I decided to click a link that allows you to see all their reviews. Some of the reviews says they own the product, and there are others that state they do not. Just in the last 5 years there was a BIG legal issue the Feds got into, about websites boosting their OWN reviews and it would seem good old Sears is doing this very thing, even though it's illegal now. Would you guys please go look and see if you would agree??
I purchased a Kenmore Elite Trio fridge 3 years ago. Needless to say, this fridge has been terrible and most recently a fire hazard. The ice maker on the fridge failed after 6 months. Tech was sent out and ice maker was replaced. Shortly after, it failed again and...
Sears Portrait Studio - Lufkin, Texas
We went to have our Christmas photos taken at Sears Portrait Studio, in Lufkin, Texas earlier today. First thing that happened: the manager lied to us! I'm an honest person, and I really can't stand a liar. As if lying wasn't bad enough, the lady taking the photos was very unprofessional. My fiance and I were using these pictures to introduce our families to the idea that we were getting married soon. We had particular poses we wanted, and we were not even offered to discuss that option. It was basically what the photographer wanted. She didn't listen to our concerns, and she definitely didn't ask us any questions! Last but not least, we were told we could pay by check. My fiance handed the clerk a check. She was new there, and I know mistakes happen. However, there is absolutely no excuse for not asking someone for assistance! Her failure to enter in my fiance's drivers license has banned my fiance from ever writing a check to Sears! He called Tele-Check to discuss these issues. Tele-Check told my fiance that he has been writing too many checks in the past few days (as if it was her place to even say that)!
Sears review in Fairbanks, Alaska: Unsolicited Phone Calls
I live in Fairbanks Alaska. I do not like people trying to sell stuff telephonically and interrupting my personal time. Sears asked me when purchasing a microwave if I wanted an extended warrantee and I declined. Now they have called my house on numerous occasions to extend my factory warrantee. This morning they called me at 5:00 am (AK) time and asked me if I was interested in a great deal. I have asked to have my name ***, and they still call. This is the problem with technology I will never shop with Sears again!!! I will order on line.
Sears Home Service Repair is Terrible
I had made an online appointment with Sears Blue Service crew to fix a 4 year old dryer I bought and had installed by Sears. It was working fine until a few weeks ago when I had a new Sears washer put in and the Sears delivery person had to move my dryer. Since then it wasn't drying clothes like it used to, taking 3-4 cycles. The technician (ID# 1867) arrived almost 45 minutes lates (I had to wait from 8-12, and he arrived late. He said my problem was the vent without him looking. So I moved the dryer for him to show him. He doesn't do anything, says I have to move the washer and removed the laundry areas doors before he work do anything. I told him I'm late for work, but he says he needs time to do a good job. I asked him, why am I doing all the moving and pushing while he stood there. He gives me his card, as I try to ask him what else I should do, he drives away with me trying to catch up to his moving van. I called a local guy later, he fixed it in about 10 minutes charged me 50 bucks. I called Sears, the customer people were nice but I don't get how this technician can treat a customer this rudely and still have a job with a company like Sears. They said they will do something about this but I figured, it's my right to complain, especially since he stole 4 hours of my life, I'm not getting back. So Tony Sears Blue Service Crew Technician ID# 1867, I hope you are having a better day than I am, because you certainly didn't help mine.
Sears not show up for appointment twice
I am now on my 3rd appt. for Sears to come out, we bought there maintenance contract on 5 five items the sent 2 diffrent tec. ( one works in the lawn & gardening most of the time) the 3rd tech did not make it. I reschedule between 1 & 5 again they did not make it hopefully the 3rd time works. I did do a compaint on there web site got a generic answer. No one can help, We have also bought our appliance from Sears & my husband like there tools but not anymore, guess Sears doesn't want the business. dumb
SEARS do not CARE
We bought high end washer and dryer ; the delivery and the installation presented a lot of problems : 1-st delivery - washer was broken, taken back; the installer broke the metallic vent and brought the wrong cord; they were rude and left; 2-nd delivery - brought another washer, could not fix the dryer connection, cussed us out - and took the washer and left ????? When we called Sears customer service the phone was off the hook; the 1-800 customer service person got upset (?) when we asked for help - and switched us to the SPANISH speaking department - ?????? We wasted 2 full days in frustration and anger - how SEARS is going to compensate us for this??? NEVER will buy anything from them AGAIN!!!!
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