Sears Reviews and Complaints
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Sears in Reston, Virginia - Refused to refund money for part we bought that was recalled
we purchased a Sears Oasis washing machine 4/07...we had a problem with the main control board almost right away.Sears replaced it...it was fine for a while then we started having alot of problems...started by itself,wouldnt run through a cycle...buzzers went off constantly..my wife called to tell them about the problem and was told the washing machine was out of warranty and we needed to buy it ourselves..we did and installed it...did not help...then we found out on line that the part was under recall...we have been trying to get our money back from sears but they have given us excuse after excuse..the last was we need to call the manufacturer even though we purchased part through Sears....will never buy anything ever again at Sears..they sell *** and wont deal with problems honestly...when my wife called to order the part they didnt tell her about recall...
I have a stove that does not have an anti-tip device that Sears will not repair without a serv chg.
I bough a Kenmore stove 4 years ago. Within a few months, the top of the stove burned underneath the glass and cannot be cleaned. I called about this, but no one came out. I wasn't persistent and forgot about it. Since then a screw fell out of the door, the whole thing feel off and broke. Also, the anti-tip device that was suppose to be attached at the time of delivery, has not been attached. I just found out about the anti-tip problem, which is very dangerous to children. I called the service dept. and they will not attach the device unless I pay a $129 service charge. They offered $50.00 off the charge, but since this is Sears' fault, I think the anti-tip device and door should be replaced free of charge. I know the warranty is out, but this stove is a hazard and should be reported to you and taken care of. I have been a good customer--so take care of me.
Sears our buyers BEST catalogue a rip off!
Sears has a new catalogue out " Sears our buyers best" catalogue dos not honour all the sales in its catalogue. I ordered 6 pairs of Dickies work pants regular price 39.99 on sale for 19.99 the person taking the order said the pants were not on sale. This catalogues start date is Sept.25 until June 17, 2011. In the catalogue on page 79 shows the pics and add 1/3 of the page I explained, his answer was that Sears made a mistake and these work pants should not have been in this catalogue, they are not on sale and only offered are at the regular price of $39.99. How can this be? Well I guess Big corperations once again can do what ever they want. Beware Consumers Sears not what you think they are.
Sears sells junk
In April 2007 we purchased a kenmore HE front loader from Sears. The retail price of this product was $750- about 3 years later the door latch code began to malfunction and gave us a "f29 code", meaning "door latch malfunction". with this code, we could not run cycles and the washer would just give a buzzing sound and would not run. All this occured about a month ago. Upon calling the sears service center, an appt. was scheduled for 2 weeks after the call (soonest sears appointment possible). At the time of the call, I let the technician know that the door latch appeared to be malfunctioning(according the the diagnostic code and manual). 2 weeks later the technician showed up at my door without the part, and said he would be back in 2 weeks (the soonest appt, again) and then charged me the $130- service fee in full and then also the $62 for the door latch. 2 weeks later another technician showed up and told me that the door latch was not the issue. Though he "was not sure of the problem", he wanted to order yet another part. This time costing $116. I insisted he called tech support to assist him with troubleshooting and told him I was disappointed with sears service as well as their appliances, at which point he became rude and mildly intimidating (as he slammed doors in and out of the house). When my husband got home,I felt more comfortable because the tech was kind of intimidating me at this point with his rude gestures. Again, 2 weeks passed (which was today) and the sears tech arrived to repair the "motherboard" of our front loader, this time with no positive outcome. He admitted he did not know what the problem was, but he "thought" it was the motor, which would again.... cost us something to the effect of $500-- we said no and he issued us a piece of paper which stated we would receive a refund for the motherboard, and that we could expect to receive it within 3-4 weeks. UMMMMM what? SO we were now out a 3 year old, gently usxed $750 washer....a $129 service fee which got us no answers to the problem, and now we had to wait a month for a refund? (we arent the rockafellars here) I called sears and asked for at the very least a refund of my 129- service fee-- even if given in form of a credit so that i could purchase a new washer... and was basically told that would not happen. and i also called another number to see if i could get a refund via bank card credit on the part we payed for and needed refunded.... again no answer. All I have to say is that if sears comes to your house and demands payment for services that they havent 100% supplied.....DO NOT PAY THEM!!! Also, do not buy products from sears.... they are ***. A 750$ washer that breaks within 3 years? ***!! All they offered was 10% off on a new sears product up to $100..... do they really think I will purchase anything from them again? Hardly....I plan to boycott sears and bring this issue to other peoples awareness whenever it is relevant. I will buy from local businesses in the future..... ones with customer service skills where their bottom line is customer satisfaction..... this you will certainly not find with sears!
Sears giving the run around on repairing our in warranty washer
We bought a Whirlpool washer/dryer set from Sears April this year. The washer has already stopped working. I have talked to 4 or more people from Sears trying to schedule a repair. I've been told I would get a call 3 different times...never happened. Finally I am told they would be here today between 8 and noon. Did they show up? NO! Called and was told they had no record of the repair scheduled! So now I have to wait till next Wednesday and wonder if they even show up then! Not only that I was not given any kind of apology! Planned on purchasing a riding lawn mower from them next spring...not gonna happen!
Sears in Ocala, Florida - Junk is what sear's sell, 27hp.kohler engine on mower ***
Purchased a 27 HP kohler mower tractor and had it replaced once for tearing up spindles and belt and know less than 80hrs.on it and starter took a ***. Starter rebuilders state that starter is a problem on these engines due to guality of materials used for the gear on the starter. This machine is less than 2 yrs. old when it broke down. Kohler stinks and so does Sears for their poor customer service. A whopping $100 for the gear alone the starter over $200. Shame on you Kohler you will be another Company going down the line like Car manufacturers and banks. shame shame shame
Sears Service No Show
Like so many other customers, I took the day off work to meet the Sears repairman. After waiting 3-1/2 hours, a scheduler called to say he wouldn't make it and offered nothing other than "I'm sorry". Well, I'm sorry that sears will not get any more business from me. I recommend calling a reputable company who will keep its word. Sears used to be a good company and I bought appliances and lawn & garden equipment there and had the service policies. In the last few years (read KMart acquisition) the quality of products and services has plummeted. Find another retailer and let Sears go under unless it can make improvements.
They are blaming us not themselves(Sears and the Medic)
We spent $5,000 on Natuzzi leather furniture at Sears and the colour is coming off as well as the customer I just read about. They use a so called leather Medic as they call it to come out and inspect. He too wears leather. He blames the oils is our hands and the lotions we so call use as to why the colour is coming off. I said why do Bibles and saddles of 50 to 100 years old do not lose their colour? My furniture is not even a year old and we are so sorry....and guess what....no one will help us...they will take their money and have fun with it...HOW SAD.
Sears in Deerfield, Illinois - No estimated delivery time
I purchased two large appliances from my local store, in Chicago. As it turns out, I have to upgrade my breaker box to accommodate the new appliances, so fine, I consulted an electrician. The electrician needs the appliances to be present to finish his work, but I can't schedule him to come in and work because Sears cannot tell me when they will deliver the appliances. They are telling me it will be on Monday, sometime after 8:00 am, but before 6:30 pm. I cannot reasonably expect a professional tradesman to just hang out at my home all day long waiting for this delivery. Sears response, I'm just out of luck. On Sunday, between 6:00 - 9:00 PM, the night before the delivery, they can give me a narrower window, but again, the electrician needs to schedule his clients and other projects and cannot just drop everything to accommodate me. A four hour window, that's all I'm asking for! Also, the service is questionable. I bought the appliances from a local store, and they will be delivered by a third party delivery service, that I assume is local as well, but I have to deal with call center employees in Texas to schedule or ask questions about the delivery. With all the competition and price matching available, I feel like I would be much better off purchasing the identical appliances from a local company. I mean, you never know, but it seems like I should be able to get more accurate information before a Sunday night at 9:00 pm, and I believe a local company would be able to do that for me. But then, Sears was offering 12 mos. no interest, which is hard for a smaller company to offer.
Sears Delivery Service
Don't buy Sears appliances or repair service
Long story short: Sears charged us up-front for refrigerator repair, arrived, said the problem was coldness setting, they left, same problem existed. My husband fixed the problem himself after researching on internet. I went through a long process to get our $130 for non-repair refunded. Bought a dishwasher from Sears and paid an additional $149 for installation. Installer damaged it while installing. Called the store and they told us the only way to handle was we had to buy a SECOND dishwasher, schedule another installation, they'd take back damaged dishwasher and credit us for the double-charge. It's been weeks, and we're still waiting for the credit for returned dishwasher. BOTTOM LINE - Sears has TERRIBLE customer service, and it's getting worse. Do yourself a big favor and don't buy appliances at Sears or use their repair service. We've had nothing but grief and will never buy there again.
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