Sears Reviews and Complaints
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37
ISSUES RESOLVED
6K
TOTAL REVIEWS
$2.8M
CLAIMED LOSSES
$1.2K
AVG LOSS
720K
PAGE VIEWS
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Cons
- Poor customer service
- Delivery experience
- Customer service
Pros
- Price
- I will like it when they are out of business
- Product
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Sears Service No Show
Like so many other customers, I took the day off work to meet the Sears repairman. After waiting 3-1/2 hours, a scheduler called to say he wouldn't make it and offered nothing other than "I'm sorry". Well, I'm sorry that sears will not get any more business from me. I recommend calling a reputable company who will keep its word. Sears used to be a good company and I bought appliances and lawn & garden equipment there and had the service policies. In the last few years (read KMart acquisition) the quality of products and services has plummeted. Find another retailer and let Sears go under unless it can make improvements.
Review
Service
Sears Repair
They are blaming us not themselves(Sears and the Medic)
We spent $5,000 on Natuzzi leather furniture at Sears and the colour is coming off as well as the customer I just read about. They use a so called leather Medic as they call it to come out and inspect. He too wears leather. He blames the oils is our hands and the lotions we so call use as to why the colour is coming off. I said why do Bibles and saddles of 50 to 100 years old do not lose their colour? My furniture is not even a year old and we are so sorry....and guess what....no one will help us...they will take their money and have fun with it...HOW SAD.
Review
Sears in Deerfield, Illinois - No estimated delivery time
I purchased two large appliances from my local store, in Chicago. As it turns out, I have to upgrade my breaker box to accommodate the new appliances, so fine, I consulted an electrician. The electrician needs the appliances to be present to finish his work, but I can't schedule him to come in and work because Sears cannot tell me when they will deliver the appliances. They are telling me it will be on Monday, sometime after 8:00 am, but before 6:30 pm. I cannot reasonably expect a professional tradesman to just hang out at my home all day long waiting for this delivery. Sears response, I'm just out of luck. On Sunday, between 6:00 - 9:00 PM, the night before the delivery, they can give me a narrower window, but again, the electrician needs to schedule his clients and other projects and cannot just drop everything to accommodate me. A four hour window, that's all I'm asking for! Also, the service is questionable. I bought the appliances from a local store, and they will be delivered by a third party delivery service, that I assume is local as well, but I have to deal with call center employees in Texas to schedule or ask questions about the delivery. With all the competition and price matching available, I feel like I would be much better off purchasing the identical appliances from a local company. I mean, you never know, but it seems like I should be able to get more accurate information before a Sunday night at 9:00 pm, and I believe a local company would be able to do that for me. But then, Sears was offering 12 mos. no interest, which is hard for a smaller company to offer.
Review
Service
Sears Delivery Service
Don't buy Sears appliances or repair service
Long story short: Sears charged us up-front for refrigerator repair, arrived, said the problem was coldness setting, they left, same problem existed. My husband fixed the problem himself after researching on internet. I went through a long process to get our $130 for non-repair refunded. Bought a dishwasher from Sears and paid an additional $149 for installation. Installer damaged it while installing. Called the store and they told us the only way to handle was we had to buy a SECOND dishwasher, schedule another installation, they'd take back damaged dishwasher and credit us for the double-charge. It's been weeks, and we're still waiting for the credit for returned dishwasher. BOTTOM LINE - Sears has TERRIBLE customer service, and it's getting worse. Do yourself a big favor and don't buy appliances at Sears or use their repair service. We've had nothing but grief and will never buy there again.
2 comments
Review
Service
Sears Installation
Sears Front Load Washer Elite
Purchased in April 2010 the very expensive Sears top of the line Front Load Washer elite. Already has broken down. Repairman tried to step out of fixing it. Said it was a power surge. SURPRISE to the Sears repairman. Hubby works for power company in the area that monitors power surge. Not true. Sad -- Spent 1000's worked 12 weeks and sears tried not telling the truth until -- they found out who my husband worked for. What a dishonest company. Sears uses the name Kenmore -- but washer was made by lg. Computer board going out after 12 weeks is not OK. Then to make this even more laughable -- the repairman showed me the built in power surge protector. Wow... how smart was that? Blame it on a electrical surge as you tell me their is a built in surge protector??????? *** is not fun to deal with when you are out 1000's
1 comment
Review
Loss
$2000
Sears in Overland Park, Kansas - Screwed
We bought a fridge from Sears and after 3-4 days I called to say that the refrigerator made a lot of noise and I wanted to return the fridge. They gave me the run-a-round and then told me it would be 25%. My mother-in law bought a new dryer from Sears 18 months ago and the heating element and the timer are broke and they are telling her that it is going to be around $2350 to fi both problems on a 18 month old machine that cost $449. Sears is selling inferior products with a bait and switch mentality. Use the sears good name And SELL MCRAP. DOES ANYONE WANT TO START A CLASS ACTION LAWSUIT AGAINST SEARS?
Review
Sears in Trenton, Ontario - Screwed me royaly
If you buy anything from Sears YOU WILL BE SORRRRRY Appliances come from China Furniture comes from Mexico Customer Service located in Phillipines. Sears will not stand behind their products. You cannot get the same persin in so called customer service.The ones you do get are Ignorant.Has on education, cannot speak english.WE brought clothes washes from sears hav nothing but trouble with washer.called sears so called customer service. had so called technickens out 8 times in 11 months still they refuse to replace the washer.last call we were told we had a LEMON.stillthey refuse to do any thing.now we get calls asking if we want EXTENDED warenty. .
1 comment
Review
Sears refused to honor their match pricing guarantee
Went to Sears with a price match for a LCD TV. Sears called the competitor and found out the competitor's price over the phone and that the TV was in stock. Sears asked to see the ad. I did not bring the ad with me. They then refused to honor their price match guarantee...and the manager, John Hernandez, threatened to call store secutiry when I requested they match the price as they claim in all the ads they put out. Sears is a sham outfit...the manager was a complete *** in how he handled me and I refuse to go back there for any product ever again.
3 comments
Review
Service
Sears Claim
I have ordered many times from Sears.com and purchased only items that were shipped and sold by Sears and they frequently sent me totally different items than what I had ordered. They recently sent me an email offering me a free gift card for writing at least 5...
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5 comments
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Review
I recently bought replacement windows for my home through Sears Home Improvement. I am sooooo sorry that I ever connected with Sears or Alside. All my double hung windows under the slightest of breezes howl like crazy and moan and whistle. There is too much space...
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Review
Service
Sears Replacement
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i am curious as to how you got the repair service fee refunded. i just posted about my very poor sears experience, which involved 3 separate tech visits over the past 6 weeks for the same problem.
The end result was basically that they still were not sure of what was wrong with my high efficiency front loader. These techs each time had to call tech support for assistance....pointing out their obvious lack of technical skill! each time they came with different parts (which i was charged for).... none of which remedied the problem.....
The 3rd time they came, they "thought" it might be the motor-- a $500 part!!!! By this time we were fed up with their guesswork and lack of customer service. I did calls sears and asked for a refund on the service charge...since nothing was repaired!!! They have began a "dispute" with a case number for me but were very upfront in stating that they doubted I would get the fee refunded since someone did attempt to fix the issue.....
I am filing a complaint a better business bureau as well. Any pointers to what you went through would be appreciated!
thank you
To Nancy_ross10,
My name is Marcus and I am part of the Sears Cares Escalations team and I am very concerned about what I have read here concerning your experience with Sears Installation and the credit for the damaged dishwasher. Please allow us to bring resolve to this situation for you. I want you to know that Sears apologizes for the hassle that you have been put through trying to bring closer to this and we don’t want this problem to be the reason that we loose a loyal customer. We defiantly understand how big of an inconvenience this has caused you and your family we want you to know we defiantly value you as a Sears shopper and would like the opportunity to bring closer to what has taken place. Sears Cares is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager as your point of contact. At your convenience, please contact our office at searscares@searshc.com so you (and others) don’t have to continue to be impacted by this any longer. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Nancy_ross10) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Marcus C.
Senior Case Manager
Sears Cares