Sears Reviews and Complaints
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I recently bought replacement windows for my home through Sears Home Improvement. I am sooooo sorry that I ever connected with Sears or Alside. All my double hung windows under the slightest of breezes howl like crazy and moan and whistle. There is too much space...
Sears in Philadelphia, Pennsylvania - Dont stay to long deciding paint colors or
store under cover security is called in even though you don't need to move any further then the paint display while in conversation with a supervisor of the floor,...and then your followed to the check-out counter as if your going to run out the store with seven(7) cans of paint. and while making a decisions at the paint counter the store security complains about a fly while your in thought making the color choices and then in another conversation concerning her daughter burning a dresser asking advice how to cover her error as if I'm concern,..Its not a pleasant visit when deciding paint especially when its on sale,.....as if one customer shouldn't buy too many,... I guest,only so many are discounted for the sale.
S.e.a.r.s=sears employees are really ***
I bought my dream French Door Refrigerator 5yrs ago and it failed to cool in the summer while I was out of town. Came home to smells like death and green fur growing all over the inside as I was gone 3 weeks!! I did the 6hour dismantle and clean up so the Tech could repair it. No compensation given for the hundreds of dollars of very expensive food lost. This failure occurred of course just outside the one yr. warranty. I had to pay. Then 1/1/2 yrs later failed again. More money, more rude treatment. Went outside A/E on the 3rd failure and had a GE part put in as it was summer again and lost all the food. That Tech told me how *** Sears parts are and told me I would probably never have another problem. HAHA I just paid A/E for a one yr warranty they talkeed me into and another $778.oo to replace the compressor August 2010. The answer is to tell them to shove their Pretty Junk. In my childhood back in Detroit we had a Frigidare fridge and it was still going strong when I grew up! My mom never lost a single food item. I'm basically out thousands and they refuse to replace. I screamed LEMON LEMON LEMON and they would do nothing. We are so sorry maam. No response to the LEMON word. They just keep talking and apologizing. Don't buy their nasty ***. Buy an LG or Whirlpool. Who knows? They all lie just to get your cash. Thanks for listening Miss Detroit, Diana
Sears in Philadelphia, Pennsylvania - They will not allow me to return a mailbox!
I ordered a mailbox back in July. Sears sent me the wrong mailbox. I informed them of the mistake and wished to have it exchanged. Sears would not take the return because they said it has to go back to the vendor. I have not been refunded the money, nor do I have the correct mailbox. Now they are telling me that they cannot process the return and that I have to contact the vendor on my own. I hate that store!! Will never go there again. They have taught me a valuable lesson; there is a reason why Home Depot is doing so well and they are not!
Sears on University Avenue in Little Rock Sucks
I took my parents 42" Hailer TV in to Sears #1016 on University Avenue as per the instructions of the phone help line. I was busy so I had an employee take my business card in so they would have my number to call me for the ESTIMATE. When the store rep called me, I couldnt understand his broken form of English, so I asked for someone who spoke English. I got someone , and they said they would CALL me with an ESTIMATE.( after complaining that they do not take tv's larger than 22" in-store for repair). When they finally did call a two weeks later, James Bryson Spivey (receiving lead man...woohooo....only a step above a door greeter at Wal Mart) called to say the TV could not be fixed, and that I owed them $130.40. I asked him what happened to my ESTIMATE......and he proceeded to tell me that was my ESTIMATE......for them calling a SEARS TECHNICIAN into THEIR OWN STORE...and payment was due in full. I told them to keep the TV, and that I would be telling everyone about their great customer service. My only mistake was that I work for a non-profit, and James Bryson Spivey proceeded to call and email my CEO and tell her about this because I used an employee and my business card to make this transaction. He used this tactic to force me to pay the bill.....or else. He along with Lori Prado-Johnson, the Ops Manager for #1016 have won the battle, but not the war. I am paying the $130.40 to keep my job, but will spend every waking hour publishing the "great" things about Sears. Hopefully I can spread the word about their great customer service.......and their techniques of stealing from people for their non-working trash they sell.
Sears Canada Rebate Ripoff
The salesman sealed the deal for a sofa purchase by pointing out that it qualified for a rebate, and even sent us away with all the forms and dual receipts to fill out and send in. The rebate was denied a couple months later on a technicality that was not explicitly mentioned anywhere. Sears customer service offered to provide half of the rebate ($30), but we walked away from that and resolved that no member of our family will ever walk into a Sears store again. Apparently it was about money for them, but principle for us, so in the end our resolution was probably in line with the circumstances. We have cut up our Sears card and will close the account once the last payment of the interest-free financing for this sofa purchase runs its course. => DO NOT BUY ANYTHING FROM SEARS, THEY HAVE NO INTEGRITY!
Sears, robber of consumers
On 9/4/10, after 25 minutes of talking to computers, and finally with a real person, Sears is charging me $34.00!!!! for a small plastic lip that attaches with one screw to my Maytag washer model PAV2300AwwRev.12 ("safety switch). I vow to never buy anything from Sears and its affiliates again (Orchard Supply; I'll find out what else they owe). Sears is a dishonest, thiefing corporation. Look at the interest rates they charge on their credit cards, look a the super-inflated prices for the smallest of parts, etc. Is it because they have a stronghold on appliances? Whatever the reason, consumers beware!
Sears sells defective products and the employees are worse
I purchased two heaters and they were defective. Apparently, I saved 2 dollars on each so therefore I could not return them after ten days despite the fact that they didn't work. No refund,no credit, no exchange, no offer to repair. I was treated abusively by the first female employee and then waited 30 minutes for her to get the manager. After all that waiting no manager came. She brought a larger male who was an inch away from man-handling my elderly mother and myself. The last thing I witnessed was her saying she was taking a new bike off the floor and she walked out of the store with it.she was laughing as we left with the 2 defective heaters and she left with a free bike.
Sears is the worst repair policy in the world!!
Sears refused and said no one available to repair my Kenmore side by side refrigerator on 9/3/11. I called the 800 customer service number, I think China picked up, no one availabel for repair. I called the Myrtle Beach, SC store, and the same, no one available until next week. Could this be that bad, YES it is. How do you keep food cold until next week?? I was not even give another repair person to use. Quality control I guess. I hope to never buy another product from Sears because they can not stand behind ther own products for repair. I am going to share my horror story about Sears to everyone that will listen. Do not buy from Sears!!!! thomas Leonard Myrlte Beach, SC
Sears does not care about people just care about there bottom line. They just disregard people who cared about them for years and helped make a great customer base. It is sad that corporate america does not care about the little people which is how our country was...
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