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Sears , worst customer service!!!!

I purchased a dryer Sep 09 whirpool dryer, since then it would run without heating 3 times, last time was after the 1 year, each time I would request service I would wait 1 week for someone to come and fix it, when I called customer service third time they transferred me to resolution center, gentlemen answered and told me to have technician write a report and call us,since i am out of the manufacturer warrantee Sears would reimburseme with $500 that I can use to buy a new one, technician came wrote a report that dryer is defective, burns fuses for unkoun reason. When I called resolution center, " Grace denied my request, insisted that it is not under warantee anymore, when explained to her that I am just doing what the person I talked to before asking me to do she still refsed to listen, I told her that since you are not providing me with any solution I told her I will just take the dryer to Sears and tell them that you sold me a defective machine, Grace answered that I will call the Police and say that " you are making a terrorist threat". Grace only said that due to my middle eastern accent, I felt terrible, not only Sears has the worst customer service, they lie to customers, when I am asking for my right, I am accused of making terrorist threats, shame on you!!!!
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3 comments
Anonymous
#220934

Purchased a Gazebo assembled 60 days ago returned 3 days before the customer satisfaction guarantee ended December 11, 2010 and Sears refuses to provide store credit or refund on Gazebo that bent in 20 mph winds. Have purchased 4 mowers, 2 refrigerators and washer and dryer over the years.

Won't be in the future.

The edger and mower that was gonna buy will be going elsewhere. Good bye Sears.

Anonymous
#205041

Dear Cooldds,

Please accept my apology for my tardy response to your post here; I just came across it. I'm terribly sorry for the frustration and inconvenience you've endured with your Whirlpool dryer. I know it's especially irritating considering your dryer failed after just a year. I'm also concerned and very sorry for the treatment you received over the phone by one of our customer care agents. Sears has always stood for the highest quality products and customer service and in this case, we've clearly let you down. I'm Scott with the Sears Social Media Support Team; we'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the dryer was purchased under and we will call you at your convenience. In addition, include your screen name (Cooldds) in the email so we can reference to your case.

Thank you,

Scott J.

Social Media Support Team

Anonymous
#203297

Your right about Sears/Kmart/ A+E Factory customer service, most of are paid minimum wage and have very little training if any at all. Sears sold you the dryer, the warrantee was out. Your complaint should be with the manuafactuer Whilpool not Sears.Email Whirpool with your complaint and if they dont help you take it to your states attorney Generals office with a complaint against whirpool.

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Review
#203871 Review #203871 is a subjective opinion of poster.

Sears - Garage Door Opener -- installed a faulty unit, and bounced us for 3 weeks on replacement

We purchased a garage door plus installation from Sears in Milwaukee 2 weeks before my mom's surgery. The unit opened on its own, and Sears sent out two older site people who gave us different stories about why it didn't work. The installer himself said it was the control panel, and they needed to exchange the unit. The exchange was arranged, for a week later, and then the installation date passed with no action... On our last 1/2 to 1 hour phone call to the misnamed "Customer Solutions" line, we learned that we were supposed to pick up the unit ourselves from the loading dock and arrange for the installer to return. At this point we demanded our money back. We were credited for the unit, but Sears kept the money we'd paid for installation and delivery. All very logical, I guess. But I will never order a service-related item from Sears again, and certainly, after reviewing this website, no major appliance.
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1 comment
JonJet76
#250433

Dispute the installation and delivery charges with your credit card company. They shouldn't have charged you since it was their fault. Don't let them push around customers!

Review
#203833 Review #203833 is a subjective opinion of poster.
Service
Sears Installation

Sears service or exchange

When Sears sells a customer an appliance and if for some reason there is discoloration due to self clean oven on the top of stove they will not replace the stove even after just a few months it is considered cosmetic. It occurs when you use self clean, they know this is an issue, and you are forced to live with this ugly abuse looking appliance. The manufacturer knows this is an issue as well but doesn't change the design or material. I believe that the venting on the stove is not correct and should be changed. Here is a tip, if you find that Sears tech's will not tell you it is a design flaw and Sears won't change then have your local fire department come in and assess the unit and if they deem it a fire hazard, you have a case for any good lawyer or ground to have it exchanged.
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Review
#203805 Review #203805 is a subjective opinion of poster.
In 2007 I bought a Sears Craftsman Power Washer, along with a 3 year warranty. I used it a total of 3 times, once each in 2007, 2008 and 2009 to do a yearly power wash of my house. When I tried to use it this year, it would not work at all.Of course, warranty has...
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1 comment
Anonymous
#205049

Dear Tired of incompetence,

I'm Scott and I'm with the Sears Social Media Support Team. I found your post here recently and would like to offer assistance. I'm sorry for the tardy response. I know how frustrated and disappointed you must be after your power washer failed after such a short period of time and light use, I would be myself. We'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the power washer was purchased under and we will call you at your convenience. In addition, include your screen name (Tired of incompetence) in the email so we can reference to your case.

Thank you,

Scott J.

Social Media Support Team

Review
#203697 Review #203697 is a subjective opinion of poster.
Loss
$300
Arrived at sears expecting to purchase a bed and washer/dryer combo. As we were trying out the beds we were prompted by a rude associate to get off the beds. I understand that they dont want people on top of their products but a little civility and courtesy is...
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1 comment
Anonymous
#202466

You lucked out, they Sears / Kmart / A+E Factory service usual dont treat you this way till after they get your money. Go to Best Buy for your washer dryer or Lowes, they will treat you great. Go to a local bedding mart for your bed, there fantastic and will treat you like family.

Review
#203505 Review #203505 is a subjective opinion of poster.
Loss
$4000
Sears.com is selling a racially insensitive named wig called "Ghetto Fab". It's a curly wig that is supposed to represent African-American hair. Other wigs on the site do not have such racially insensitve named wigs. The straight, blonde wig is Movie Star wig or...
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3 comments
Anonymous
#228674

Rogers comment should wave as a banner in support of the wig post. He yelps racism doesn't exist and then proceeds to write and prove his own words wrong!

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Review
#203473 Review #203473 is a subjective opinion of poster.

No response from Sears/Kenmore

I have complained on the Sears and Kenmore website, passed back and forth on the 800 Number. I have a Kenmore refridgerator and stove. The stove is 3 years old, flat surface, large eye is malfunctioning. You cut it on and it goes to automatically to high and stays there. Difficult to cut the eye off. This is a danger and fire hazard. Fridge is 2 years old, knocking noise in motor, crack in the door seal and on the surface outside one of the drawers, delivered that way. No one will answer my complaints. Tired of being ignored. BBB is next stop.
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1 comment
Anonymous
#202317

To Ktguy,

I'm Dianne with the Social Media Support Team within Sears Corporate. I wanted to reach out to you to offer help.

I'm terribly sorry for the trouble you are having with your refrigerator and stove. I know it must be beyond frustration and inconvenient to keep addressing the same issue and passed around. I also understand the concern behind the fire risk; we certainly wouldn't overlook something like a safety concern. We'd like to help.

At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue.

Please provide us a contact number and the phone number the fridge was purchased under and we will call you at your convenience. In addition, include your screen name (Ktguy) in the email so we can reference to your case.

Review
#203470 Review #203470 is a subjective opinion of poster.
Product
Sears Website

Sears review in Raleigh, North Carolina: Wrong prices submitted

Cary Town Center Cary NC I ourchased a dishwasher and hotwater heater to be installed- I payed top dollar They contract all installs- the hotwater installer called and said that Sears had left out a part and it would cost an additional 179.00 dollars-he said it happens all the time- I canceeled the order w/ Sears The dishwasher installer- WHY would they separate the orders??? I also cancelled the dishwasher- I was told the only way I could have my account credited was to go back to the store. I aint goin back I will NEVER buy another thing from SEARS
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Review
#203356 Review #203356 is a subjective opinion of poster.

Sears service ***

Bought a Snowblower from sears used it once, been in the shop since the spring, They order parts, lost and re ordered again. Dip stick went up inside the engine some how, the service tech is tearing down the engine and removing the fragments of the metal dipstick and engine being rebuilt, it will never be the same. Sears will not replace, or offer extended warranty. So i pay 1900 dollars for a rebuilt engine, and before i use it the 2nd time the warranty is up. Never will i shop at Sears again. Maybe they didn't make the snow blower but they took my money and I want a refund or replacement. Sears refuses to do anything.
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Review
#203227 Review #203227 is a subjective opinion of poster.
Loss
$1900

Sears review in Tampa, Florida: Light housing in refrigerator melting

The light housing in my Kenmore trio has been replaced numerous times and once again is shorting out. The light will stay on and smell like it is on fire as well as melt any product(s) in the area due to the intense heat it emits. I have requested a new refrigerator twice in the past year due to this not being the only issue with the product, the other being the door handle. The door handle keeps falling off and they did replace it finally this year. I am extremely concerned about leaving for work and coming home to find my elderly Mother has died due to a house fire. When I have asked Sears to replace the refrigerator, I have been told that will not happen.
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2 comments
Anonymous
#201916

Dear Lemanski,

My name is Scott and I'm with the Social Media Support Team within Sears Corporate. I wanted to reach out to you to offer help. I'm terribly sorry for the reoccurring problem with the light fixture within your refrigerator. I know it must be beyond frustration and inconvenient to keep addressing and repairing the same issue. I also understand the concern behind the fire risk; we certainly wouldn't overlook something like a safety concern. We'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the fridge was purchased under and we will call you at your convenience. In addition, include your screen name (Lemanski) in the email so we can reference to your case.

Thank you,

Scott J.

Social Media Support

Anonymous
#201553

Lemanski, Is the Frig still in warrantee, also did you buy a service policy from Sears/Kmart/A+E Factory serice. If you have a warrantee or service policy you have a case to demand a new refri.Whey the light is staying on is a bad door switch or the repairs Sears has done they have accidently shorted something out in the refrig causing the light to stay on.Or this unit may have had the defect in it when you bought it, making it a lemon. Contact Sears one more time and ask them to get this corrected by fixing it or replacing it.If they fail to do it, take your complaint about Sears to your states attorney Generals office, something will get done for you.

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Review
#203102 Review #203102 is a subjective opinion of poster.
Loss
$2100