Sears Reviews and Complaints
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Will never shop again. Make sure you never have to return anything to sears without a receipt
I was returning a pair of Docker pants that I had received as a gift about 2 months ago. I didn't have the receipt so I was prepared if the store had told me they were a little cheaper than what was the original purchase price due to the fact that I didn't have a receipt. I know they give you what the last sale price was. IN all the years that I have shopped in Sears I have never seen a pair of pants for $4.99. The price tag on the pants I had was $48.00. When the store manager finally arrived it was like we were bothering him and all the cashier would keep saying is get me a gun so I can be out of my misery. According to the manager the pants in 2 months have lost almost all of there value even my car doesn't depriciate that fast. All I wanted was to swap my pair for a larger size. They didn't have the same pants that I had so I picked up something that was comparable and was told again all I could recieve was a credit for 4.99. I asked the manager you show me where in this store can buy a pair of pants for 4.99 his answer was still the same that is how much they have depreciated too. I will never shop in sears again and I have made many purchases from Sears for tools and many other products.
Sears customer service is indescribably bad!
Our first call for a broken dishwasher (bought in Dec 2009) was June 11, 2010. Since then five servicemen have come and ordered different parts? We wait. Appointments are missed - no excuse no apology. We wait. Customer service will NOT help. They are trained to be absolutely useless. Email, registered letters, phone calls, visits to the store - NOTHING helps. And we wait for service! I will never buy an appliance at Sears again. Warn all your friends and family. After all this I expect no one from Sears to contact me, make amends or offer an apology. You are warned.
Sears screwed me bigtime
i purchased a washer and dryer at sears. only after completing the $1200 sale did the sales clerk inform me this particular model was not in stock, and my delivery date was going to be almost a month later. on the delivery day they were supposed to be here between 1:15 and 3:15. around 2:30 i get a call from sears, the girl said she had direct phone contact with the delivery driver, and informed me they were running late, and would not be to my house until 4:00. ok, no problem. she was positive of this, i asked. i even told her i was going to run a quick errand. so i leave from 3 to 3:15 and while i was gone, the delivery guys showed, and left. when they arrived they called my mothers phone as a contact, she told them she would be there in less than 5 minutes, she lives right down the same street. they didnt wait.ten minutes later we were told the driver was already too far away to return. luckily, i personally contacted the private contractor who does the sears appliance deliveries, and he worked me into the schedule the next day. this girl having phone contact with the driver was ***, she does not. the delivery guys dont even know why she called, they were not even running late. sears is a huge multi store chain, there is no good reason to have to wait a month for anything they sell. and the clerk didnt say *** about waiting for delivery until i had already paid him.when i asked about delivery he came right out with a 3 week plus wait, he had already known this and let me make the purchase before telling me, he must work on commission, apparently.and you think spending $1200 plus would get me free delivery, no no, thats $75 extra.poor treatment,poor service. never shopping there again,for anything, not even tools. as a former auto repair shop manager, i can tell you alot of craftsman tools just don't hold up as well as, say snap-on, mac, or matco. sockets break under stress while a matco one does the job no problem. ratchets have failed me a few times. and the extensions with the little tab on the end so sockets don't fall off, those have broken on me with 2 out of the 3 extensions i have.at the shop i would go to sears once a month to exchange tools and get the free new one, and everyone else in the shop would give me the craftsman tools they had that broke,too. shop conditions are different than at home.things get rusted and stuck, stripped,etc. when youo work in a shop you need tough stuff. i had a craftman open end wrench snap right in half. i was using two wrenchs to remove a fitting, each one being forced in opposite directions holding them in my hands. i wasn't using a bench vise or anything. this wrench snapped in half and when my hand went sailing into the wrench that was in the other hand that didnt break with enough force to break my finger. that was a week of missed work.i have no need for sears. i bought shocks for my jeep cherokee. 40 bucks apeice, monroe gasmatics. 6 months later my front end shook bad. all the fluid had leaked out, both shocks were toast, and thats under normal driving, on road conditions.they wouldnt do anything as far as warranty, no refund, no new shocks, flat out *** out of luck.those shocks lasted about 4500 miles.even the smallest of shops would have done something for me.screw sears, they suck. never going back, good riddance.
Sears does not post negative reviews
I bought all new appliances from Sears (brand new home). One was a Kenmore Elite dual-fuel slide-in range/oven (223 644 183). After a week of use I used the self-clean feature. The next morning nothing worked - no bake, no convection oven, etc. I called Sears and two weeks later I am still without an oven! I posted a simple review on the Sears website and they refused to post it, saying it was "inappropriate or not related to the product". Do not trust the ratings/reviews on the Sears website - they only post the positive ones. Here is the review, word for word: I bought my oven and used it perhaps 3-4 times. Loved it. My only real complaint was that when cleaning the glass control panel, the touch-pad is so sensitive that it turns all of the buttons on and beeps at you - you have to be very careful to turn everything off after wiping down the panel. Then I used the self-clean oven feature. Turned it on at night, and the next morning I woke up to the oven light shattered. Then nothing in the oven worked - no bake, no convection, no heat at all. Given I had purchased the oven less than 2 weeks ago, I called the local Sears and they told me to call the 800 Parts & Service number (in other words, it's not their problem). I called the 800 number and they told me a local service contractor would call me within 2 business days to schedule an appointment. Two days just to get a return call?!?!? But I have a family of 4 to feed and this is a BRAND NEW APPLIANCE?!?!? So 2 days later, the service man calls and says he will come look at the appliance in a week. A WEEK?!?!? So now I have guests staying over the summer holidays, with my own family to feed, and no oven for what will amount to almost 2 WEEKS. Maybe they will fix it and I can change my review, but this is ridiculous considering the amount I paid for a brand new appliance. And you can bet that as soon as they fix it, the first thing I am going to do is set the self-clean option again to make sure it does not blow out the oven again. If you are considering this model, be sure to test the self-clean feature while still under warranty, and don't do it if you plan to have any urgent use of your oven for, say, 2 weeks. Argh!!! What happened to customer service?!?!?
I will never shop Sears.com again
On July 21, 2010, I placed an online order on Sears.com for a Kenmore stove and refrigerator, and scheduled them both to be delivered on July 31. We were moving in Aug into a new house from an apt and we owned no major appliances, so delivery on that date was the greatest deciding factor when I made my purchase. On July 30, I received a computerized phone call, which then connected me to someone in India, who informed me that the stove would be on time but the fridge would not be delivered until Aug 3. I wasn't happy but I accepted it. Then, on Aug 1, I received another computerized phone call informing me that my fridge wouldn't be there until the 10th. I was furious at that point, and canceled the order facing the prospect of 2 weeks with no fridge. The rep made no attempt whatsoever to keep me as a customer by offering me a different fridge which could have been on time, a discount, free delivery, nada. They just put me on hold for 10 minutes while they canceled it. I called the Sears.com corporate phone# to file a complaint, and I ended up spending 30 minutes on the phone, most of it on hold. A representative tried to "help" me by offering me a different fridge which cost over $100 more, but which also couldn't have been delivered for at least 10 days. I ended up ordering a Frigidaire from Lowes, and it was in my kitchen in less than 24 hours. When they called me to schedule my FREE delivery, it was an American human being, not a computer.
Sears Contract Service - 10 day wait 4 fridge
Our top-of-line side-by-side Sears fridge, under service contract, died Saturday. Sears promises service call 12 days later. Who can wait 12 days for a broken fridge to be repaired? Lots of excuses, but no apology and no service call. Worried that they won't show up even after 12 days, based on previous experiences. We will never set foot in Sears again for anything. The service contracts are so shameful and dishonest. More words: waited more than 30 minutes to contact first human, who is in some foreign land barely understandable. Got transferred to US service after further wait. Then get to wait almost 2 weeks for a repairperson. Shameful, Sears.
Sears in Mississauga, Ontario - Dishwasher Spin cycle
I bought a new dishwasher from Sears for my first new home. This was the Sears as Bramlea City Center. At the time of purchase, I was told to call a number (store provided) to confirm delivery of the washer. A week later, I called as requested to find out. The Number told me they were the delivery and I should ask the Warehouse about the pickup. They gave me a number. I called the number, they said I should call the store to confirm the delivery. I called the store - and you get the picture. This happened two days in a row. At which point, I was furious. I went over to the store. The store manager never bothered to come out. I demanded and got a full refund. I also let people know WHY I wanted a full refund. A year later I got a call from Sears telling me the dishwasher I had bought was due for a service and I should call and schedule for one! I don't even HAVE a dishwasher from Sears anymore. Unfortunately - this level of inept customer service seems to be a sears Canadian thing, as I have shopped for years at Sears in the US and nothing like this has never happened to me.
Sears Delivery Service
Sears can't handle the delivery.
I purchased the refrigerator at sears.com It was supposed to be delivered on July 22nd 2010. Since July 21st i kept on receiving phone calls about the problems with the delivery. Sears called me every day at 9:30 am to reschedule the delivery with the following call to confirm it. 8 days in a row it was reschedule-confirm-reschedule-confirm. I had an impression that I worked with sears that how often they bothered me. As a result the last delivery was scheduled for today 7:45 am. At 7am sears called me to postpone the delivery again....... I was really pissed and cancelled the order. That was a real torture for me. I will never order anything from this company again.
Sears Avalon Mall Newfoundland
I find it interesting to read all the concerns posted on this site about Sears Canada. I thought it was only at the Avalon Mall in Newfoundland that it was typical to have only two cashiers to check out the entire store...with customers 12 deep at one check out during a promotion sales day! When you look for the manager he is on vacation and the acting manager is too busy to talk. Do what I did and call the central corporate office. How can they afford to lose all this business? They need a corporate make over and new management!
Sears has the worst service ever.
I used the Sears website to schedule a repair for my refrigerator. I set it up for July 12th between 8:00 AM and Noon. I received an e-mail confirmation for the appointment. That day no one showed up so, at 2:00 PM, I called Sears. I was on the phone with numerous people, cut-off twice, laughed at once, and called a liar once. After 1 hour and 20 minutes of this abuse I found someone who admitted I had not even been on the schedule for that day and offered to reschedule. The new appointment was two weeks away! Today was the day of the rescheduled repair appointment, and guess what. No one showed up again and no one bothered to call me. When I called customer service I was told that they were extremely busy with "emergencies" and that I was not even on the list for the day anyway. The customer service rep said she tried to fnd someone in the area who could come out to repair my refrigerator but no one was available. She offered to set up another appointment. Really? She wants to reschedule again! No way; I will sell this refrigerator and buy another brand somewhere else. All I can say to anyone shopping for an appliance is this...stay away from Sears at all cost. Their appliances are *** and their service is non-existant.
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