Sears Reviews and Complaints
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Latest review first
Sears misrepresented drill extended warranty
i have been a loyal customer for over fifty years! this is the last time i'll argue fight, complain or anything else. the battery drill reputation they have is almost unbelieveable. i was suckered into buying a fifteen dollar warranty. they now want to give me a gift card, for what? i've had three of their bad drills, and now have none, and what am i going to do with a sears gift card? maybe buy a bathing suit, or a garden hose to get soaked again. i only want my cash back, before sears and k-mart file bankruptcy. rumors are suggesting this is very close to happening. if you've noticed very few products in sears tores carry the kemore or craftsman name. DON'T GET SUCKED INTO ONE OF THOSE PURCHASE PROTECT WARRANTY'S LIKE I DID.sears has made a fool of me, and caused me great embarassment. thank you chas spencer
SEARS CANADA INC.
I purchased a fridge witch was a lemon , now they tell me after trying, ever new part in it . They have told us a wire keeps burning off and it is not reparable, I have extended warranty. They are telling me they will do nothing for us and not putt it on the new fridge , also my food loss is my prom-ale is my own ,I have lost a coupled order of groceries. keep telling me too bad I have been hung uy on and tranced at leasd 6 times Inave there names . do not use my name thank you.
Sears/Kmart US. going out of business stock drops
Whats going on with Sears/KmartUS Stores, all these complaints, went to the Sears store Fri. to buy a saw .the employees seemed angry,not helpful at all. Your stock Monday morning was $75.00 per share and Friday it closed at $69.72. I lost a lot of money between Monday, Friday on your stock.Between angry employees and your stock dropping ,all these complaints are you going out of business and don't care anymore. I not waiting to find out like in 2002 Kmart US filed bankruptcy and the stock dropped to .25 cents per share,I dumping it Monday morning.
Sears is the worst company to deal with & I am PISSED OFF!!
I AM SO PISSED OFF AT SEARS !!!!!!!!!!!!!! We ordered a range back in January to replace the one we had to reorder.(That whole re order/get the credit to our mastercard was a nightmare all on its own!! It took months of ME hounding them to finally get our $1500.00 credit put back to our card) At the end of Aug early Sept I had to phone repair because our oven & stove top are not working properly(kept getting an error code)I talked to the repair rep(who is in the Phillipines) who dispatched it to the repair fellow Rick here in Abbotsford. Never heard anything from Rick so I had to call Sears repair line back again to get them to get Rick to call. He finally came out to check it on Sept 8th. He determined what he thought was the cause for the error code(althought isnt it curious no one could find the error code that was displayed on my range)They ordered the part and Rick said it was going to be in by Sept 12th and he would recieve the part by the beginning of the week and could have it in my range early the week of Sept 13. Well today is Sept 30th and still no call from Rick or Sears to let me know what is going on????? Does that surprise you??? I phoned Rick today and he said that Sears in Burnaby has the part since early Sept but couldnt give me a date when they got it & he said they scheduled it to be put in Oct 1 (which is tommorrow) but they have not sent him the part so he couldnt fix it tommorrow if he wanted to. NO one has confirmed anything with me about tommorrow. I have been without being able to use my oven since all this!!!! Back when Rick was here he said that the part would be in Burnaby by SEpt 12th and he would recieve it by the beginning of the week of the 13th.Now he gives a completely different story. This whole experience confirms to me that Sears, its employees & its contractors I've dealt with are DISHONEST,& cant be trusted to give at least the minimum customer service & satisfaction. I know full well emailing the company is absolutely USELESS!! but felt I needed to send one anyways. My family has shopped Sears for well over 40 years but I can guarentee we will never shop with Sears again!! And I will make it my mission in life now to tell people how badly Sears treats & deals with customers!! Our experience in customer service & satisfaction has been the worst we've ever experienced. From a VERY unhappy customer Mrs.Bradley
Sears is the worst!!
I scheduled an appointment with a rep over the phone a week ago to repair our broker dryer which is still covered under the warranty. We took time off from work and confirmed with them 3 times to make sure that someone would definitely be here. Then, we got a call at 2:10 the day of my appt saying no one will be coming and the next available appt is 2 days later. We have kids which means a lot of dirty clothes to wash. The weather is so humid that nothing gets dried by just hanging in the laundry room. I was irate and asked to speak to a supervisor who in turn told me there was nothing she could do for me besides rescheduling another appointment which she can't promise that someone will come out on the rescheduling date. We bought tens of thousands of dollars of appliances from Sears over the years, and this is just a terrible way to handle a business and its customers. We will never buy anything from sears ever again. And I will make sure that such terrible business practice are to be known by all my relatives, friends, coworkers, and anyone I get in contact with.
Sears review in Toronto, Ontario: Poor service rude service and broken products
I ordered a table and waited for it's delivery and when it arrived it was broken and to top it off I had rude delivery service and they were late. I phoned customer service and complained and asked for a new table to be delivered since the one I received was broken. The person I then spoke to was rude and unsympathetic. I was then told I would have to wait for another 3 weeks for another table. So I was also charged again for another table. The next table was defective when I finally put it together. Therefore I could not use this table either. I then called Customer service again to tell them to take the table away since It was no good This table arrived with problems also. All together I now have been charged for actuallt 4 tables. I am not to impressed since I now have to wait for 7 to 10 business days to be credited for this. This is absolutely absurd and disgusting. I DONot recommend buying form Sears.
Sears Delivery Service
Sears review in San Mateo, California: Poor product and customer service
We purchased a dishwasher from Sears 1.5 years ago so it isn't that old. Already the pump has broken and has to be replaced. Fortunately we bought the extended warranty on it. I phoned a week ago to set up a repair. It was set for yesterday between 10-2. We waited around all day for them. Well they never showed up, not a single phone call to inform us they weren't coming, and now we have to wait another week for the next appointment. I phoned numerous times yesterday and was told each time that someone was coming. As for contacting customer service, they could care less. I would not recommend buying any appliances from Sears based on this experience alone.
Sears review in Reston, Virginia: Refused to refund money for part we bought that was recalled
we purchased a Sears Oasis washing machine 4/07...we had a problem with the main control board almost right away.Sears replaced it...it was fine for a while then we started having alot of problems...started by itself,wouldnt run through a cycle...buzzers went off constantly..my wife called to tell them about the problem and was told the washing machine was out of warranty and we needed to buy it ourselves..we did and installed it...did not help...then we found out on line that the part was under recall...we have been trying to get our money back from sears but they have given us excuse after excuse..the last was we need to call the manufacturer even though we purchased part through Sears....will never buy anything ever again at Sears..they sell *** and wont deal with problems honestly...when my wife called to order the part they didnt tell her about recall...
I have a stove that does not have an anti-tip device that Sears will not repair without a serv chg.
I bough a Kenmore stove 4 years ago. Within a few months, the top of the stove burned underneath the glass and cannot be cleaned. I called about this, but no one came out. I wasn't persistent and forgot about it. Since then a screw fell out of the door, the whole thing feel off and broke. Also, the anti-tip device that was suppose to be attached at the time of delivery, has not been attached. I just found out about the anti-tip problem, which is very dangerous to children. I called the service dept. and they will not attach the device unless I pay a $129 service charge. They offered $50.00 off the charge, but since this is Sears' fault, I think the anti-tip device and door should be replaced free of charge. I know the warranty is out, but this stove is a hazard and should be reported to you and taken care of. I have been a good customer--so take care of me.
Sears our buyers BEST catalogue a rip off!
Sears has a new catalogue out " Sears our buyers best" catalogue dos not honour all the sales in its catalogue. I ordered 6 pairs of Dickies work pants regular price 39.99 on sale for 19.99 the person taking the order said the pants were not on sale. This catalogues start date is Sept.25 until June 17, 2011. In the catalogue on page 79 shows the pics and add 1/3 of the page I explained, his answer was that Sears made a mistake and these work pants should not have been in this catalogue, they are not on sale and only offered are at the regular price of $39.99. How can this be? Well I guess Big corperations once again can do what ever they want. Beware Consumers Sears not what you think they are.
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