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Sears service is a total rip off

I bought a refrigerator from Sears with a 5 yr onsite warranty. They promised 24 hour delivery. Warranty had $500 spoiled food insurance, guaranteed replacement w/3 problems in a year, and 24 hour service. It took 4 weeks to deliver, was installed wrong, and broke 4 times in the first year. We lost $1000 in food. It took 6 weeks for a technician to show up to fix it. The store couldn't help, they never paid the food claim, and I hired a local appliance repair company to fix. Sears is a ripoff. They didn't post my complaint on their consumer blog website.
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2 comments
Anonymous
#163861

I'm right there with you. 5 repairs on the same appliance (fridge freezer) now I have a freezer full of thawed food, with the 6th sears repaire man in my kitechen as we speak.

I am in total house renovations and I can tell you...The Sears of years ago, is not the sears of Today. I will never purchase another appliance large or small from Sears

Anonymous
#163285

The things you claim are not the way the protection agreement reads. You might want to look at your paperwork a little closer.

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Review
#188816 Review #188816 is a subjective opinion of poster.
Service
Sears Repair

Sears Won't Repair Recalled Refrigerator "Kenmore Elite Trio" $2000 unit!

The U.S. Consumer Product Safety Commission issued a recall in June 2005 for condensor units blowing out as fire hazards. No one from Sears notified me of this, even though the refrigerator was registered and under warranty. Sears performed other repairs 2006-2007 and didn't mention the recall. Sure enough, the condensor fan just blew and almost started a fire ~ and now Sears won't come out to repair it for 8 days!!! This is a $2000 refrigerator, not even five years old. Recall information here: http://www.cpsc.gov/cpscpub/prerel/prhtml05/05213.html This is ridiculous.
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1 comment
Anonymous
#459818

Kenmore Elite 27.5 cu. ft.

French-Door Bottom Freezer Refrigerator ENERGY STAR®

Ice Maker defect causes mother board to get burned out and has to be replaced every year that you own it.

Expect $500 every year out of your pocket. It's a lemon with a defect and it costs you!

Review
#188390 Review #188390 is a subjective opinion of poster.
Service
Sears Repair
My complaint here is not on the Retail/Store side of Sears but their Sears credit cards which are operated by Citibank. They are ***. Besides having high interest rates. They tried to rip me off. I got a Sears card to buy some tires for my car. They had a special...
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2 comments
Anonymous
#161128

Sears has some of the highest interest rates in the industry.

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Review
#188300 Review #188300 is a subjective opinion of poster.

Sears in Dallas, Texas - Basically preys on their customers

I have purchased a freezer about 2 yr ago, never missed or late on payments. I then had to buy a dishwasher,microwave and new refidgerator all within about a month of each other. Sears charged me for two refridgerators plus the delivery fee. They then contacted me for being over my credit limit. I had to go down to the store which is 20 mi away,try and get a manager who wouldn't hide from me (no one was available).I then recontacted customer service who assured me that all was well and the credit had been made to my statement. Well they had credited my statement and lowered my available credit by 1kfor being over my limit. I will close my account and not do business with this company nor encourage anyone else to support them.
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2 comments
Anonymous
#161046

I bought Bridgestone tires, they became noisy and were returned per authorization from Bridgestone. Replacement tires, I was to pay 25% of retail per Bridgestone tech services dept.

Sears states "their accounting system was unable to allow this type of transaction"..sears would not honor the Bridgestone warrenty as described by Bridgestone..Sears accounting system cost me an extra $200 and cost Sears a loyal customer of 40 years. Beware of becoming a Sears customer and expect to be treated as an individual--its you against this BILLION DOLLAR giant

Anonymous
#160970

The blame here is not with the store side of Sears but their Sears credit cards which are operated by Citibank. They are ***.

I got a Sears card to buy some tires for my car. They had a special promotion where I got 10% off for using my card, which is why I got the card to begin with.

2 months go by and no credit card or statement in the mail(the purchase was made using a temporary shopping pass on the day I applied and made the purchase) So I called Sears Credit and they had the wrong billing address, which I thought was funny being when I applied for the card the girl at the store entered all my info with my Drivers license and verified the information was correct.

So Sears Credit apologized and said they would correct it. Another month goes by and again no card or statement. So I called again, again this time they still had the wrong billing address and told me they had tried sending me my statements and card and kept having them sent back for having the wrong address. I would have figured being they have my home phone number they would have called to verify that they had made a mistake being 3 months had past.

They finally corrected their mistake. I get a billing statement and on it are late charges and no payment received charges. On top of that they sent a letter saying they would not honor the 10% markdown on the purchase I made being they hadn't received any payments and have to charge me full. That had me fuming, cause it was their mistake and they were penalizing me.

I called Sears credit had them connect me to a supervisor and I explained how they screwed up and asked why i should suffer charges for their incompetence. They weren't very apologetic this time, they even tired to blame the associate who opened my sears card for inputting the wrong info, which I thought was *** up being the information she gathered was from my drivers license just by inputting the license number. The service I received was really good from the associate and the autocenter on the day I bought my tires, they aren't to blame, the credit people are!!!

In the end I had all the charges retracted and got the honored the 10% markdown. But i closed the account and have since paid it off.

I will shop again at Sears but never get one of their credit cards again!

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Review
#188293 Review #188293 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$1000

Sears in Patchogue, New York - Stopped fixing product thats guaranteed

8 years ago in-laws bought a craftsman lawn mower.first year they were called to fix one of the belts that broke. 3 months later it was broken again and they fixed it. 2 months later they fixed same belt. when called again they said that they are not fixing it anymore. called following year and they said that they would give us a store credit but as of yet nothing. even after 5 phone conversations with the person in charge who told us that they will get back to us they continue to make believe we are not around.there is alot more to story but dont want to bore you too much!
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2 comments
Anonymous
#163283

I suspect that there are specific reasons that they no longer repaired this item, that you have not disclosed.

Anonymous
#161801

Right off of their website:

"Craftsman lawn mower warranty covers for two years from date of purchase."

I think after 8 years, you've gotten more than your share of the 2 year warranty. Quit griping. :?

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Review
#188254 Review #188254 is a subjective opinion of poster.
Loss
$2200
I bought a pair of football cleats from Kmart in Oak Hill,WV. I lost the receipt and all I needed to do is exchange for the right size for my little boy to play football. The manager there said they can't exchange without a recipe. I called corporate office and...
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12 comments
ransom
#881841

You do NOT have to keep receipts for everything you ever bought. Just keep them until you KNOW you will not be returning them.

That's pretty easy for mot people.

Just toss them in a shoe box or the car console and clean it out occasionally. I absolutely do not blame companies for requiring a receipt, there are too many dishonest people pulling scams.

I read reports here from people who say they do dozens or returns a month. I don't think I've returned more that 10 thinks in my whole life, probably not even that many.

I think people with LOTS of returns are up to something.

There is NO excuse for not having the receipt.

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Review
#187704 Review #187704 is a subjective opinion of poster.
With Official Company Response
Just got off the phone with Sears Home Delivery. Total of an hour and a half of my wasted time, spoke with 9, yes, NINE customer service representatives: Alex (male), Ishbell, Kimberly, Colleen, Alex (female), Danny, Jessie, and Deborah (the most helpful as she was...
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14 comments
Anonymous
#1358440

I was on phone 45 minutes with Sears delivery because a refrigerator I received was damage They were going to issue refund for the second time , be cause they did not get it right the first time .

Also , hard to understand when they talk .

Obviously not from the U S ..

They could not issue a reference # or e-mail of conversation so you dont have any proof of call.

Hard to believe Sears SUB-CONTRACTS and consumers have to deal with them .

It all revolves around the dollar

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Review
#187562 Review #187562 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears scheduled a repair confirmed it and called to reschedule at the last minute

a scheduled appointment for me was rescheduled after confirmation was given.Tney said they overbooked.I woke up early and had someone move furniture for their arrival.after 2 hours of waiting for them they called.They could not give me another app. for 10 days I am disabled. It is 95 degrees today my sears ac needs recharging.I went with sears because my ac is sears and they used to br reliable,dependable,and stand by their work, now a I have to see if someone else can come before it reaches such a high temp. I have to move out.
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1 comment
Anonymous
#158797

Sorry to hear about your a/c

Sears delivery and repairmen are overworked and understaffed. They overbook their workers and it ends up causing a back log of customers and frustrations. Not the same company that it used to be.

Review
#187532 Review #187532 is a subjective opinion of poster.
Service
Sears Repair

Sears in Hearne, Texas - Told me 251.00 would cover all repairs

Never buy anything from sears. Liars and cheats. Repairman said it would be another 365.00 to cover the repairs extra. It took 3 weeks to even look at it and if I wanted it fixed the part would take ten days to get. The refidgerator is only 6 years old and the compressor went out-a high dollar stainless piece of junk. By from local private owned appliance centers even if its a little more expensive. Oh but they did give me 250.00 toward a new piece of junk fridge. I will buy the cheapest one they have for the garage it will only last a few years than to the trash. R.H. in Texas
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3 comments
Anonymous
#159873

Yeah what a cheapskate. Buy the warranty if you got the $ for a high dollar fridge buddy.

Anonymous
#158134

The only reason they are charging you for a new part is cause you opted not to get the extended warranty or the warranty plan that covers repairs and parts. .

.yet you blame sears cause you were too cheap to get a extended warranty on your fridge, when are people gonna stop blaming the place they buy stuff and take responsibility for themselves? Never, that's why we have people like you bickering on sites like this/

Anonymous
#157865

So we will be getting a 250.00 credit will we, rats. I think that you are right about buying elswhere, our Amana Refrigerator was purchased in 2006 for 1100.00. I will tell all my friends.

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Review
#187293 Review #187293 is a subjective opinion of poster.
Loss
$1600

Sears in Baltimore, Maryland - Worst Customer Support - Lost a Customer

Fairly new dryer wouldn't start. Made appt using web site. Appt not kept - no notice. Made second appt. Two days prior, appt rescheduled for 10 days further out. Not acceptable so called customer support (4 tries) to escalate. manager says he will resolve and call back next day. No return call and phone number given for "jut in case" for another department. Called customer service (2 tries) escalated to manager and got number for "routing office" to schedule. Had original appt rebooked. App not kept - no call. Called customer support - no help. Called Sears corporate - could not speak to management. Would not take number to call back. So ... 3 1/2 weeks with no dryer and no appt. Have been Sears customer since 1968 - Will now throw out washer/dryer, buy new Samsung, and never deal with Sears again Deal with sears at you risk.
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Review
#187241 Review #187241 is a subjective opinion of poster.