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Sears cancels contract & keeps money!

On 4/11 I entered into a layaway contract with Sears to purchase a Samsung television at The Pacificview mall in Ventura, Ca.I arrived this A.M.for final payment & pickup to find the contract cancelled, the result of a $0.86 error made by a Sears employee on the previous payment.I had to return later in the day to meet with a manager, "Jerry" informed Me "nothing can be done sir, You can expect a check in about ten working days! Should I consider this a loan or theft on the part of Sears? To date I'm out $740.00 & have no television. If You require customer service with Your purchase, look elsewhere, You won't find it at Sears. I recently read an article on MSN about companies not expected to be arounrd in 10 years, Sears was on this list! P.S. Samsung, it surprises Me You allow an organization like this to represent Your products. thank you, contract #011485259752
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2 comments
Anonymous
#156044

I think maybe if you sign a contract THAT YOU SHOULD READ IT! Your contract was probably cancelled and mailed a bank check because you were LATE on your payment.

WHICH is in your contract.

So maybe as a consumer you should be more aware of what you are signing instead of blamming others for your tardiness. You aren't out your money, they are sending it to you in the mail, if you weren't late on your payment, that wouldn't of happened.

Anonymous
#156035

Sorry to hear you lost out on a product cause someone doesn't know how to do math. But were you even offered another Samsung TV in respect to they didn't have the one you had on layaway?

If I were you I would have asked they sell you a similar model, or model discounted for the price you paid for the prior model. To save the sale and good customer service some stores will do that. If not well at least your getting your money back.

Honestly I don't think layaway is even worth it. Don't have the money to buy something, then don't buy it or place it on credit.

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#186580 Review #186580 is a subjective opinion of poster.
Service
Sears Manager
I contracted for a kitchen remodeling job with Sears Home Improvement, 1024 Florida Central Parkway, Longwood FL 32750 and had cracked and defective cabinets installed. My wife discovered the cracks when she was cleaning them and the putty came out of the cracks of two...
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1 comment
Anonymous
#155847

it's Sears Holdings. It hasn't been SEARS & ROEBUCK since the merger with KMart.

And since then the company has slowly been going down the crapper, shame SEARS & ROEBUCK used to be a good company. Greed kills

Review
#186514 Review #186514 is a subjective opinion of poster.
i would not ever buy from sears homepro again.I recently got a quote to have central air installed at my home. Step One Jim sales rep.jim was not a bad guy answerd lots a questions.gave me a quote said if i did some of the work myself i could save on some money.so i...
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2 comments
Anonymous
#155846

Well there lies the issue however. Your home is old as you say.

Installing a central air system would be expensive. However I do not blame you and blame Sears for not doing what I think they should have done from the begining, which is doing a complete inspection of your home before quoting a price on installing such a system.

Most contractors will do a free quality visit and explain what issues may occur and costs, leaving you with a estimated cost and mind set to decide if doing such a job is worth it. Sorry to hear you've been inconvenienced by this.

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Review
#186476 Review #186476 is a subjective opinion of poster.
Service
Sears Installation

Sears in San Jose, California - Hasn't refunded my money; 18 days now!

I purchased a refigerator a month ago. I cancelled the order after two delivery appointments were cancelled, yet I was never notified of the cancellation. On June 1, I cancelled and was told my refund would be returned to me in 7-10 days. I felt this was ridiculous as I had paid with my VISA and all they had to do was reverse the charge. Well, I still don't have my refund and today is day 18. I have gotten the runaround from the store manager, customer service, accounts payable, etc. I was told today that a CHECK went out 4 days ago. Why wasn't my VISA credited? No one knows why! I was also told the check could take up to a week to receive. Do I need to say that Sears is in violation of their return policy? I am furious and quite sure this practice violates some consumer protection law. I will NEVER step foot in another Sears again. There are many other retailers that will do business with me in an honest fashion.
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1 comment
Anonymous
#161482

I bought a watch from Sears in April 2010 and still waiting, they blame UPS and UPS is saying it delivered I dont know where they delivered but looks like they just ripoff customers.

Its 3 months now.

Review
#186453 Review #186453 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears in Southridge (Milwaukee, WI)

I went to buy office clothes during this trip. I am in the store for about 15 minutes when I hear an announcement in Spanish. This isn't a big deal since there is a huge Spanish speaking population there. I expected that an English version would come on following that one. That was not the case since I found that they only have announcements in Spanish. This was true for all of the announcements I heard while shopping in the store for an hour (about 3-4 announcements total). I only speak English and there were no English alternatives. I'd like to know what promotions, sales, etc are being broadcast (or whatever the subject was). I understand that English in not the only language spoken in the US however English should not be excluded either. It was a uncomfortable experience and I will not be returning to this store.
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Review
#186369 Review #186369 is a subjective opinion of poster.
I bought many major appliances from Sears. Main issue is with the electric digital Kenmore range and the subsequent service problems: 1) Problem 1: I placed aluminum foil in the oven (as everyone does in every single oven I've ever heard of or anyone else I know...
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2 comments
peezy1231
#155512

Well, Al, to address your first comment about the manual, first of all, that only applied to the aluminum foil problem and not to the malfunctioning electronic part which should NEVER happen on a brand new oven.

Second of all, relating to the aluminum foil problem where you think I should have just read the manual, how many ovens have you had in your life and how many ovens has anyone you've ever known in your entire life had? I'll bet if you ask any of them they'll all tell you they've put aluminum foil in the oven, don't have any problems, never did and would never even think you'd have to look at an oven's manual about putting aluminum foil in it! It's as basic as turning on the oven and expecting it to actually heat something! (crazy thought as that is...) That's practically like saying you need to read the manual so you can find out you can't use a baking pan in your oven!

My guess is you work for Sears and don't have to work for a living so you can just sit around all day every day waiting for service people to NOT arrive.

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Review
#186291 Review #186291 is a subjective opinion of poster.

Sears in Memphis, Tennessee - Did not deliver or install as promised. Told many lies.

I purchased a window air conditioning unit from the local Sears store. I was helped select the unit size and was offered delivery and installation service for an additional $89. The delivery and installation service price was admittedly high (it was a very small unit and a simple installation) but since I am not supposed to carry/lift anything over 30 lbs. I agreed to let them deliver and install the unit. The service clerk checked his schedule and said that the delivery/installation would be in 2 days and that Sears would call the night before to give me a time. Everything seemed ok at that point. Needless to say, Sears did not call the night before. Rather, they called the day they were to deliver and told me that they could not deliver/install that day and would do it the next day. I told them that the next day would not be possible because I would not be in town and was going to be gone for several days. The clerk immediately said, "Well, who told you we were going to deliver/install the unit today anyway?" I told her that she just did when she first called, then I told her that my sales clerk told me so, and that my sales receipt clearly said that it would be today. Rudely, she said she would check and see if she could work it out and would call me that afternoon. The afternoon call didn't happen, so at 4:15 p.m. I called Sears to inquire why I hadn't gotten delivery or even a phone call back as I was told. They kept me on hold for over 40 minutes, burning up my cell phone minutes, and said that they would make some calls. They said that if my receipt said that delivery and installation was for today, then it should have been done. I was transferred to a woman who identified herself as a manager who could "fix the problem." She said she would call the local service area installers and "pull some strings" and get the unit installed. She said she would call me back. She called me back after 30 minutes and told me that they would not be delivering/installing the unit today because the installer said he did not want to drive to my house or do anymore work today. Then she started blaming the sales clerk for scheduling the delivery for today. The sales clerk was the ONLY one that did a good job. He sold the item, and scheduled the delivery on their computerized inventory and delivery scheduling system. There was NOTHING that he did wrong. After spending the greater part of the day waiting on Sears and with a sore ear from hours on the phone I realized the inevitable...that Sears had no intention of following through on their promises. I then went back to the store where I purchased the item and requested a full refund of my money. The clerk asked what the problem was and I was relaying the story to him when he asked if I would tell his department manager. His department manager came over and I was telling her my ordeal and she said that I was not the only customer that was having this problem, in fact they had done the EXACT SAME THING to another customer on this same day. She admitted that their delivery/install contractors were horrible and that they were running off a lot of their customers. The store personnel were upset that they couldn't get management to do anything about it. I ended up going to one of Sears competitors and bought a better unit for $20 less and paid my "pretty happy to do it" son to carry it and help me install it. Saved myself a pretty penny and it was bought, delivered and installed in under 30 minutes. My net gain $109. minus the steak I owe my son. Would I even consider buying from Sears again? NO WAY!
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Review
#186200 Review #186200 is a subjective opinion of poster.
Service
Sears Installation

Sears Advertised price in store not honored

Sears had Toolbox advertised in sore for $199.99 for 7 drawer top and 5 drawer bottom roll around. First store clerk told us the middle two drawers weren't included. Then they said ok, would sell us for price. Then at pick up it was a differernt model. Told us someone had put wrong sign on even though clerk sold us "that" unit. Manager no help at all. Fortunately a contract lawyer was also buying the same unit and we will be filing a suit. Customer service at its worse. I am in sales and if I treated my customers this way I would starve. Get with it Sears. HOnor your pricing, mistake or not.
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1 comment
Anonymous
#155331

You should've gotten what was on the reciept. If they did not tell you they changed the numbers on the reciept then just cancel the order and/or return what they gave you. It should've been an unopened box which means no restocking fees.

Review
#185634 Review #185634 is a subjective opinion of poster.
Service
Sears Manager

Disappointed in sears

Disappointed in Sears prices they to high, items are always on back orders, now handling fee charge. I have had too many back orders for a month or more and now they are charging me $3.00 handling fee on a $20.00 item. I am finding the quality is lacking in most items. I previously bought to vaccuum cleaners in less than 3 years and had to have them repaired by sears, I don't think that the warranty on their merchandise is very good.Unfortunately I feel I have to take my business else where to get satisfaction.
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Review
#185273 Review #185273 is a subjective opinion of poster.

Sears Customer Service Lies

On April 25th, 2010, I placed an order online for a Craftsman Trimmer. It hasn't arrived as scheduled. I called Sears to inquire about my order but none of Customer Service Reps couldn't tell me when I receive the trimmer. They surely knew, it will arrive within a few days. Well it didn't. I called to cancel my order and asked for a refund. According to Customer Service Rep my account should be credited within 7 to 10 business days. Guess what? It didn't happen. Afterward I called a few more times to follow up on my refund and every time very apologetic Manager was sending to some other Manager a final request to refund my money. Today, as June 9th, 2010 I called again to follow up on my refund, only to learn that my order is pending but Sears is more than happy to submit a request to cancel it. I was also informed that because it might take 7 to 10 business days to cancel my order, there is a chance that I might receive the trimmer anyway. But I can return this trimmer to the nearest Sears shop and submit a request for a refund. PLEASE NEVER ORDER FROM THIS WEBSITE AGAIN !!!!
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Review
#185263 Review #185263 is a subjective opinion of poster.
Product
Sears Website