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I bought a pair of football cleats from Kmart in Oak Hill,WV. I lost the receipt and all I needed to do is exchange for the right size for my little boy to play football. The manager there said they can't exchange without a recipe. I called corporate office and...
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12 comments
ransom
#881841

You do NOT have to keep receipts for everything you ever bought. Just keep them until you KNOW you will not be returning them.

That's pretty easy for mot people.

Just toss them in a shoe box or the car console and clean it out occasionally. I absolutely do not blame companies for requiring a receipt, there are too many dishonest people pulling scams.

I read reports here from people who say they do dozens or returns a month. I don't think I've returned more that 10 thinks in my whole life, probably not even that many.

I think people with LOTS of returns are up to something.

There is NO excuse for not having the receipt.

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Review
#187704 Review #187704 is a subjective opinion of poster.
With Official Company Response
Just got off the phone with Sears Home Delivery. Total of an hour and a half of my wasted time, spoke with 9, yes, NINE customer service representatives: Alex (male), Ishbell, Kimberly, Colleen, Alex (female), Danny, Jessie, and Deborah (the most helpful as she was...
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14 comments
Anonymous
#1358440

I was on phone 45 minutes with Sears delivery because a refrigerator I received was damage They were going to issue refund for the second time , be cause they did not get it right the first time .

Also , hard to understand when they talk .

Obviously not from the U S ..

They could not issue a reference # or e-mail of conversation so you dont have any proof of call.

Hard to believe Sears SUB-CONTRACTS and consumers have to deal with them .

It all revolves around the dollar

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Review
#187562 Review #187562 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears scheduled a repair confirmed it and called to reschedule at the last minute

a scheduled appointment for me was rescheduled after confirmation was given.Tney said they overbooked.I woke up early and had someone move furniture for their arrival.after 2 hours of waiting for them they called.They could not give me another app. for 10 days I am disabled. It is 95 degrees today my sears ac needs recharging.I went with sears because my ac is sears and they used to br reliable,dependable,and stand by their work, now a I have to see if someone else can come before it reaches such a high temp. I have to move out.
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1 comment
Anonymous
#158797

Sorry to hear about your a/c

Sears delivery and repairmen are overworked and understaffed. They overbook their workers and it ends up causing a back log of customers and frustrations. Not the same company that it used to be.

Review
#187532 Review #187532 is a subjective opinion of poster.
Service
Sears Repair

Sears in Hearne, Texas - Told me 251.00 would cover all repairs

Never buy anything from sears. Liars and cheats. Repairman said it would be another 365.00 to cover the repairs extra. It took 3 weeks to even look at it and if I wanted it fixed the part would take ten days to get. The refidgerator is only 6 years old and the compressor went out-a high dollar stainless piece of junk. By from local private owned appliance centers even if its a little more expensive. Oh but they did give me 250.00 toward a new piece of junk fridge. I will buy the cheapest one they have for the garage it will only last a few years than to the trash. R.H. in Texas
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3 comments
Anonymous
#159873

Yeah what a cheapskate. Buy the warranty if you got the $ for a high dollar fridge buddy.

Anonymous
#158134

The only reason they are charging you for a new part is cause you opted not to get the extended warranty or the warranty plan that covers repairs and parts. .

.yet you blame sears cause you were too cheap to get a extended warranty on your fridge, when are people gonna stop blaming the place they buy stuff and take responsibility for themselves? Never, that's why we have people like you bickering on sites like this/

Anonymous
#157865

So we will be getting a 250.00 credit will we, rats. I think that you are right about buying elswhere, our Amana Refrigerator was purchased in 2006 for 1100.00. I will tell all my friends.

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Review
#187293 Review #187293 is a subjective opinion of poster.
Loss
$1600

Sears in Baltimore, Maryland - Worst Customer Support - Lost a Customer

Fairly new dryer wouldn't start. Made appt using web site. Appt not kept - no notice. Made second appt. Two days prior, appt rescheduled for 10 days further out. Not acceptable so called customer support (4 tries) to escalate. manager says he will resolve and call back next day. No return call and phone number given for "jut in case" for another department. Called customer service (2 tries) escalated to manager and got number for "routing office" to schedule. Had original appt rebooked. App not kept - no call. Called customer support - no help. Called Sears corporate - could not speak to management. Would not take number to call back. So ... 3 1/2 weeks with no dryer and no appt. Have been Sears customer since 1968 - Will now throw out washer/dryer, buy new Samsung, and never deal with Sears again Deal with sears at you risk.
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Review
#187241 Review #187241 is a subjective opinion of poster.

Sears sucks

More specifically, Sears Warranty and Customer Service Sucks! I have been sitting here with a broken washing machine for 5 weeks. Sears has been here 4 times and has cancelled an appointment without explanation once. I still have no washing machine and customer service couldn't be less helpful and more apologetic. But apologies won't wash my clothes. I would avoid their appliances and definitely the extended warranty, which will put you at their mercy. Also, many appliance repair people won't repair a sears machine, another reason to avoid sears appliances. They used to be great, now they aren't.
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Review
#186942 Review #186942 is a subjective opinion of poster.
Service
Sears Repair
Loss
$600
That's what the Service Repairman said. "Oh, our dishwashers only last about 10 years. You need a new one." Recently - the lower arm on my DW quit turning and it was making a noise. The repairman came over. He was here in the house for 10 minutes (Sears said he...
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Review
#186815 Review #186815 is a subjective opinion of poster.

Sears in Cincinnati, Ohio - Customer Service Sucks

why does it take a month to repair an in warranty lawn mower. going without a lawn mower for a month is a real problem. Most shops have repairs made in days , not weeks or months ? i took my mower in 6-11, Sears promised it 6/22 which i thought was way to long but had no choice, now they call to say it wont be ready until july ????????????? the mower is 6 months old, and Sears will have it a month. when you try to file a compliaint by their website, ironically when you submit the complaint after filling it all out, the website cvannot be found and so the email is never senmt, how convienient. When you try to call you are on hold until you give up and hang up. horrible service
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Review
#186691 Review #186691 is a subjective opinion of poster.
Service
Sears Repair

Sears cancels contract & keeps money!

On 4/11 I entered into a layaway contract with Sears to purchase a Samsung television at The Pacificview mall in Ventura, Ca.I arrived this A.M.for final payment & pickup to find the contract cancelled, the result of a $0.86 error made by a Sears employee on the previous payment.I had to return later in the day to meet with a manager, "Jerry" informed Me "nothing can be done sir, You can expect a check in about ten working days! Should I consider this a loan or theft on the part of Sears? To date I'm out $740.00 & have no television. If You require customer service with Your purchase, look elsewhere, You won't find it at Sears. I recently read an article on MSN about companies not expected to be arounrd in 10 years, Sears was on this list! P.S. Samsung, it surprises Me You allow an organization like this to represent Your products. thank you, contract #011485259752
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2 comments
Anonymous
#156044

I think maybe if you sign a contract THAT YOU SHOULD READ IT! Your contract was probably cancelled and mailed a bank check because you were LATE on your payment.

WHICH is in your contract.

So maybe as a consumer you should be more aware of what you are signing instead of blamming others for your tardiness. You aren't out your money, they are sending it to you in the mail, if you weren't late on your payment, that wouldn't of happened.

Anonymous
#156035

Sorry to hear you lost out on a product cause someone doesn't know how to do math. But were you even offered another Samsung TV in respect to they didn't have the one you had on layaway?

If I were you I would have asked they sell you a similar model, or model discounted for the price you paid for the prior model. To save the sale and good customer service some stores will do that. If not well at least your getting your money back.

Honestly I don't think layaway is even worth it. Don't have the money to buy something, then don't buy it or place it on credit.

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Review
#186580 Review #186580 is a subjective opinion of poster.
Service
Sears Manager
I contracted for a kitchen remodeling job with Sears Home Improvement, 1024 Florida Central Parkway, Longwood FL 32750 and had cracked and defective cabinets installed. My wife discovered the cracks when she was cleaning them and the putty came out of the cracks of two...
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1 comment
Anonymous
#155847

it's Sears Holdings. It hasn't been SEARS & ROEBUCK since the merger with KMart.

And since then the company has slowly been going down the crapper, shame SEARS & ROEBUCK used to be a good company. Greed kills

Review
#186514 Review #186514 is a subjective opinion of poster.