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I have all of our appliances under home warranty and pay a lot of money annually for the warranties. Sears is consistently terrible to deal with for repairs. They do not show up as scheduled due to overbooking and do not call to say they are not coming. I do not...
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3 comments
Anonymous
#1293616

The worst of the worst..An astoundingly inept, apathetic, and

inane bunch of technicians and most of all, customer service reps.

Nothing but aggravation dealing with Sears on any level.

There is a good reason this atrocious chain will file their BK any time now.

Do NOT ever think about signing up for the Home Warranty.

You've been warned !!!!!

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Review
#184464 Review #184464 is a subjective opinion of poster.
Loss
$800

Sears in Los Angeles, California - Water heater not delivered when promised

I PURCHASED A NEW WATER HEATER ON 6/1/ AND PROMISED DELIVERY ON 6/2/10 HOWEVER YOUR EMPLOYEE DID NOT GET THE ORDER IN ON TIME THEREFORE I CAN GO WITHOUT HOT WATER. IT WILL BE DELIVERED A DAY LATER. ALSO, I WAS NOT INFORMED OF THE ADDITIONAL CHARGE FOR A PERMIT THEREFORE MY BILL WILL BE LARGER. THIS IS NOT THE WAY I EXPECT A BUSINESS TO BE FUN. I WILL ALSO INFORM EDDIE LAMBERT AS I HOLD SEARS STOCK IN TRUST. AS I TOLD YOUR MANAGER IN THE TUSTIN APPLIANCE DEPT. I WILL NOT BY ANY MORE APPLIANCES FROM SEARS. ROBERTA SNYDER
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Review
#184343 Review #184343 is a subjective opinion of poster.
Service
Sears Manager

Sears in Fisk, Missouri - Bait and switch

Sears.com advertises one price and then charges another when you add the item to your cart. The customer care person refused to allow me to purchase the items for the advertised price. She said it was against company policy! I'm sure it is. Their customer care told me that they update their cart prices before they update their advertised prices. I contacted my state's attorney general. If enough people complain then, maybe, sears will change their pricing policy. Tell everyone you know that Sears uses bait and switch pricing policies. Don't let Sears keep up this unethical practice.
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Review
#184295 Review #184295 is a subjective opinion of poster.

Sears ruined my car !!

At 130,000 miles I took my car in to have the tires rotated. The gorilla in the Sears Auto Center in Jefferson City, MO succeded in twisting off a lug nut. I had it fixed somewhere else because I didn't want anything else to be broken. It's now 5000 miles later, and when I tried to *** the passenger front wheel, I find that all of the lugs have been over-torqued. A 12mm lug bolt should have no more than 70 ft-lb of torque, not 100 ! I'm going to have the lug bolts and nuts replaced and take the bill to the Jefferson City Store Manager.
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2 comments
TireGuy
#166638

if the stud broke coming off the lug was cross threaded when it came in. So the person to blame would be whoever last put the lugnuts on.

Most service facilities torque lugnuts based on the vehicle manufacturers recomenndations not the size of the lugnut.

Sears uses a torque stick when they use their impact wrenches to intsall wheels which limits the amount of torque then they are hand torqued to the correct spec. i have witnessed it.

Anonymous
#157972

They use the air tools of 500 pounds to put the wheels lug nut and they ruined every car that they serviced and if you get a flat and try to use the spare tire forget it the spare tire tools can not get those tires out.

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Review
#184078 Review #184078 is a subjective opinion of poster.

Sears in Bakersfield, California - I was told to take back a defective product and get my money back

I bought a surround sound system that was incomplete Sears didn't want to exchange it for a complete one so i spoke to a higher agency which contacted them and told them to give me my refund when i returned the product. well these dishonest people decided to put my 332.10 on my other purchase that belonged to my daughter. When i asked to get the supervisors name the girls response was he said it's against company police to reveal his name. I will no longer do business with such a company and make sure others know the truth if i get asked about how honest Sears in Bakersfield california is
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Review
#184024 Review #184024 is a subjective opinion of poster.
Loss
$322

SEARS & Roebuck

Short and to the point. Sears wants to sell extended warranties so bad that when I walked away from the woman sales person she followed me. I told her if she did not stop talking about the extended warranty I would walk and but my fridge and range and TV somewhere else. She continued telling me how great it is to be protectted. I walked , she followed me to another department and then I tied into her and she got what she had comming to her and I bet her ears are still ringing. I spent 3000.00 at another store. ^*&**&^%$% you Sears
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3 comments
Anonymous
#169880

GOOD FOR YOU for walking away. I wouldn't spend a dime in Sears!

Now to Lucy: READ the post!

This person didn't buy the appliance. He/she walked away!

Anonymous
#156046

I bet when that foreign appliance breaks down that you would of listened to the B#tch. But hey good luck to you.

Anonymous
#148427

wow id smack that woman too! :grin

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Review
#183705 Review #183705 is a subjective opinion of poster.
Loss
$3000
I have only been in the local Sears a handful of times, and everytime I had been pretty dissapointed. This last time, however, was quite disturbing. I had only run in to get a SD card for my camera, which were on sale that week. I get up to the cashier, and he charges...
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5 comments
Anonymous
#149653

As rs pointed out, Sears has a strict 'no weapons' policy. Something bout having a outside hired security officer working inside the store and intimidating customers does not fit right with me or should it with anyone else. Where are the 'loss prevention' associates in all this?

Definatl;y give a call to Sears Holdings customer service, even maybe to local law enforcement to investigate.

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Review
#183471 Review #183471 is a subjective opinion of poster.

Sears presssure washer blows gasket after using only 12 times!

My wife bought a Sears 2700 PSI Perfect Mix pressure washer in April 2008 and it sat in the garage for about 1 year then it worked OK for the 1st time. When I started it up for spring pressure cleaning I was careful to relieve the pressure between starting pulls but when it started it ran a few minutes then blew a pressure gasket. Spent over $134 on it for one use. I should have hired someone to come and do the job then I wouldn't have the frustration of dealing with this junk! So I called Sears customer service and of course they say, "Well, the warranty expired" though the rep acknowledged that it should have worked more than 1 time... Paul voights@gmail.com
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Review
#183455 Review #183455 is a subjective opinion of poster.
Service
Sears Cleaning Service

Sears in Winnipeg, Manitoba - Can not get a grass bagger

I went to Kildonan Sears in Winnipeg to buy 3 bin bagger. They had two in stock, both were damaged. They said they would order one and should get the bagger in a week. Okay! Week and a half later I got nothing. I phoned in. The guy promised to find it out. So he never called me back and started to ignore my phone calls. I phoned customer support, they could not locate my order and suggested to go back to the store. I hate it. I understand that could be unforeseen problems but I would have peace of mind if I knew what's happening and when. Three weeks later I went to the store to discover that my bagger was damaged and showed me two more baggers with the same damage. That is FIVE baggers with identical damage to the top plastic cover because of poor packaging(plastic cover is right against the capboard box wall and no insullation. ***!) It's okay I guess, the customer will pay for it eventually. What I waste of money. I am quite disatisfied with that kind of service (ignoring phone calls) and thinking whether to proceed with getting the bagger because of cheap plastic that can not even get to the store in good shape.
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1 comment
Anonymous
#146598

One would think that if they are selling merchandise that has damage (as long as it still works and does the job its intended) they would mark it down/discount it, instead of selling it for the regular price. :x

Review
#183255 Review #183255 is a subjective opinion of poster.

Sears in Austin, Texas - Kenmore Elite oasis is ***

appliance started beeping and turning on on it's OWN after 1 year. Uplug and plug for each load and got through to 3 years, pump now leaked all over floor. I think it's the pump. I paid 1200 with taxes and delivery and contacted sears on numerous occasions with no help. I have read all over the internet .. had I of repaired it I would be at a total of 600+. Half the price of the machine. Now I am looking for a new machine and honestly I don't know what to purchase as there seems to be nothing reliable on the market. Consumer Reports does not report on reliability just performance. It's a piece of ***, but I am afraid nearly everything on the market it.
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Review
#183239 Review #183239 is a subjective opinion of poster.
Loss
$1200