Filter by rating
filters
State:
Show
City:
Show
Product:
Show
We purchased all new kitchen appliances (over $3500) from Sears to help sell our home. Since we were moving and had no internet access I submitted the rebate by mail in February. After shopping at my new local Sears store in June I was given a mail-in rebate form which...
View full review
2 comments
Anonymous
#158416

So we are going to blame sears for not sending you your 75 bucks? How do we know that you didn't screw up when sending it? Maybe you forgot to cross your 'T's or dot the 'I's' .

I hear so many complaints from people about how they didn't get their rebate. The majority of them don't even fill out the forms correctly or send in a copy of their purchase, yet they feel they should be owed something for having to wait forever or not even receiving their rebate cause they have less than half a braincell to properly fill out a form and read the rules/submission information.

Your an ***, why would you spend 3500 dollars on new appliances for a home that your gonna sell for less, yes its a good investment but in the end your robbing yourself.

View more comments
Review
#185209 Review #185209 is a subjective opinion of poster.
Service
Sears Delivery Service

SEARS IS DEFINITELY THE COMPANY IT USED TO BE!

I have been a Sears customer for over thirty years. All my appliances have been purchased at Sears and I have place home improvement contracts on them. Unfortunately, I have had many problems with an air/heating package that I purchased for approximately $10k. It overheats and does not cool my home. My phone calls to Sears repair have been countless. As a single person, I stay at home waiting for repair service and they will NOT show up because they are overbook and then Sears will call you letting you know they need to rebook your appointment for a week later. When you call to find out why the technician has not shown up, expect to be on hold for over 30 minute. Customer service response will be "Sorry for the inconvenience and thank you for being a Sears customer." The customer service group sound like robots! I gather Sears outsource their customer service and their home improvement techs who obviously don't work together or really care about customer loyalty and complaints. I will never buy Sears again!
View full review
1 comment
Anonymous
#152361

It's true. Sears overworks their techs and are understaffed.

I know cause well I work for them, not on the tech side, but I did talk to a repair guy.

Plus ever since this whole merger with Kmart the company has even gone further down the sh*ter. There's too much mindless planning going on with the corporate honchos who have forgotten about the customers and people that make the company better, instead just trying to squeeze as much money out of their lemons.

Review
#185009 Review #185009 is a subjective opinion of poster.
Service
Sears Repair

Sears Service Calls

"Complete satisfaction" seems like a farce to me! A technician showed up to service our washer, and as soon as he walked through the door he said "I hope your washer and dryer aren't stacked." Apparently the technician needed to access the top of the washer to get to the part he needed to replace, so we had to call a plumber to disconnect our gas line and help us remove the dryer from the top of the washer. When talking to the Customer Service rep she informed me that it was MY responsibility to tell Sears the washer and dryer were stacked and that if they knew that they would have sent two technicians to do the job. 1) Not being a technician myself and knowing NOTHING about washers and dryers, how in the world am I supposed to know I needed to have them unstacked? 2) The appliances I purchased on my file SHOW they are stackables, so why on earth wouldn't they ask me this question? When asked why I wasn't asked for this KEY piece of information when setting up my appointment, I was told that they just don't do it and that I should be sure to tell them next time. Apparently this happens a lot from what the technician said, so again, why is this not a question that is asked? Now I'm out $125 because Sears refuses to do anything to accommodate us when we never would have incurred this charge if Sears included one simple question when making appointments. In this economy, I can't afford to be out this amount of money, especially when we purchased a three-year service plan, which should have covered this!
View full review
Review
#184908 Review #184908 is a subjective opinion of poster.
Loss
$125

Sears Customer Service

On May 24, 2010 I called Sears to have my freezer repaired. They scheduled me for May 27, 2010. They called early in the morning on May 27, and had to cancel saying the technicians were overbooked. In the same conversation we made a new date of June l. 20l0 to come and repair. On the morning of June 1, 2010 Sears again called to cancel. They scheduled for the next day. The next morning a repair man (not from Sears) came to work on my freezer. The next morning I called Sears back. Now the refrigerator doesn't work. The same man came the next day. Now they have to order a part which will be shipped to my house. This will take another 3-4 days. I am hosting a graduation party in for my niece in 2 days. I called Sears back to tell them about my frustations and was left on hold for 8 minutes before I hung up. My whole life I have purchased all major appliances from Sears. By the way my refrigerator/freezer is going on 3 years old and it was a very expensive purchase.
View full review
1 comment
Anonymous
#150185

To Skv,

First allow me to apologize for the poor service that you received from out service unit. I can certaintly understand why you are frustrated and upset about this. My name is Shayne and I am part of the Sears Cares Escalations team and would like to look into this and see what we can do to speed the repair process up for you. At your convenience, please contact our office at searscares@searshc.com so we can look into this for you and see what we can do to help. In the email, please provide a contact phone number and the number that the service was scheduled under and we will call you directly. Also, in your email please provide the screen name (Skv) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Shayne W.

Senior Case Manager

Sears Cares

Review
#184530 Review #184530 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1800
I have all of our appliances under home warranty and pay a lot of money annually for the warranties. Sears is consistently terrible to deal with for repairs. They do not show up as scheduled due to overbooking and do not call to say they are not coming. I do not...
View full review
3 comments
Anonymous
#1293616

The worst of the worst..An astoundingly inept, apathetic, and

inane bunch of technicians and most of all, customer service reps.

Nothing but aggravation dealing with Sears on any level.

There is a good reason this atrocious chain will file their BK any time now.

Do NOT ever think about signing up for the Home Warranty.

You've been warned !!!!!

View more comments
Review
#184464 Review #184464 is a subjective opinion of poster.
Loss
$800

Sears in Los Angeles, California - Water heater not delivered when promised

I PURCHASED A NEW WATER HEATER ON 6/1/ AND PROMISED DELIVERY ON 6/2/10 HOWEVER YOUR EMPLOYEE DID NOT GET THE ORDER IN ON TIME THEREFORE I CAN GO WITHOUT HOT WATER. IT WILL BE DELIVERED A DAY LATER. ALSO, I WAS NOT INFORMED OF THE ADDITIONAL CHARGE FOR A PERMIT THEREFORE MY BILL WILL BE LARGER. THIS IS NOT THE WAY I EXPECT A BUSINESS TO BE FUN. I WILL ALSO INFORM EDDIE LAMBERT AS I HOLD SEARS STOCK IN TRUST. AS I TOLD YOUR MANAGER IN THE TUSTIN APPLIANCE DEPT. I WILL NOT BY ANY MORE APPLIANCES FROM SEARS. ROBERTA SNYDER
View full review
Review
#184343 Review #184343 is a subjective opinion of poster.
Service
Sears Manager

Sears in Fisk, Missouri - Bait and switch

Sears.com advertises one price and then charges another when you add the item to your cart. The customer care person refused to allow me to purchase the items for the advertised price. She said it was against company policy! I'm sure it is. Their customer care told me that they update their cart prices before they update their advertised prices. I contacted my state's attorney general. If enough people complain then, maybe, sears will change their pricing policy. Tell everyone you know that Sears uses bait and switch pricing policies. Don't let Sears keep up this unethical practice.
View full review
Review
#184295 Review #184295 is a subjective opinion of poster.

Sears ruined my car !!

At 130,000 miles I took my car in to have the tires rotated. The gorilla in the Sears Auto Center in Jefferson City, MO succeded in twisting off a lug nut. I had it fixed somewhere else because I didn't want anything else to be broken. It's now 5000 miles later, and when I tried to *** the passenger front wheel, I find that all of the lugs have been over-torqued. A 12mm lug bolt should have no more than 70 ft-lb of torque, not 100 ! I'm going to have the lug bolts and nuts replaced and take the bill to the Jefferson City Store Manager.
View full review
2 comments
TireGuy
#166638

if the stud broke coming off the lug was cross threaded when it came in. So the person to blame would be whoever last put the lugnuts on.

Most service facilities torque lugnuts based on the vehicle manufacturers recomenndations not the size of the lugnut.

Sears uses a torque stick when they use their impact wrenches to intsall wheels which limits the amount of torque then they are hand torqued to the correct spec. i have witnessed it.

Anonymous
#157972

They use the air tools of 500 pounds to put the wheels lug nut and they ruined every car that they serviced and if you get a flat and try to use the spare tire forget it the spare tire tools can not get those tires out.

View more comments (1)
Review
#184078 Review #184078 is a subjective opinion of poster.

Sears in Bakersfield, California - I was told to take back a defective product and get my money back

I bought a surround sound system that was incomplete Sears didn't want to exchange it for a complete one so i spoke to a higher agency which contacted them and told them to give me my refund when i returned the product. well these dishonest people decided to put my 332.10 on my other purchase that belonged to my daughter. When i asked to get the supervisors name the girls response was he said it's against company police to reveal his name. I will no longer do business with such a company and make sure others know the truth if i get asked about how honest Sears in Bakersfield california is
View full review
Review
#184024 Review #184024 is a subjective opinion of poster.
Loss
$322

SEARS & Roebuck

Short and to the point. Sears wants to sell extended warranties so bad that when I walked away from the woman sales person she followed me. I told her if she did not stop talking about the extended warranty I would walk and but my fridge and range and TV somewhere else. She continued telling me how great it is to be protectted. I walked , she followed me to another department and then I tied into her and she got what she had comming to her and I bet her ears are still ringing. I spent 3000.00 at another store. ^*&**&^%$% you Sears
View full review
3 comments
Anonymous
#169880

GOOD FOR YOU for walking away. I wouldn't spend a dime in Sears!

Now to Lucy: READ the post!

This person didn't buy the appliance. He/she walked away!

Anonymous
#156046

I bet when that foreign appliance breaks down that you would of listened to the B#tch. But hey good luck to you.

Anonymous
#148427

wow id smack that woman too! :grin

View more comments (2)
Review
#183705 Review #183705 is a subjective opinion of poster.
Loss
$3000