Sears Reviews and Complaints
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As a former associate of Sears Optical, I can tell you that working for Luxottica (that owns Sears Optical) is not a company that I would recommend any decent, moral, optician that values their optical skills would want to work for. If you are over 50 and make too...
It is borderline offensive to not provide a more accurate time for a home appointment and beyond offensive that a customer who spent nearly $1800 for a riding mower in need of repair is not even provided with the most basic information of which number they are on the...
Sears in Bradley, IL
Recently bought a new washer and dryer from this store. They first delivered the wrong set then four WEEKS later when they delivered the correct item, the delivery people banged it up during the delivery so it had to be taken back. Another four WEEKS go by and they deliver and try to get me to pay for the FREE delivery because that promotion ended two weeks earlier. Kept receiving bills for the "free" delivery and ended up spending over three hours total on the phone to get it straightened out. Total waste of my time and energy will not shop there again.
Sears lied replacement windows
Sears Home Improvement Sales Person 2-12-10(Mark Dorn) said they would double caulk windows. Preson who measured windows said they may have to replace some frames on windows. 3-3-10 Sears workers installed 13 windows 10 were 3 inches too small so they put wood on the windows.The worker spoke very little english so when I complaint to them. 4-12-10 Another contractor looked at windows. Robert Gironimi District Production Manager said the windows looked fine they would not replace them. The windows look unprofessional and hoard. I told Robert Gironimi the work wasn't what I agreed to. He didn't care.
Sears in Madison, Wisconsin - Centeral Air Conditioning ripoff
My centeral air conditioner broke down in the summer of '07. Figured I'd get a new unit installed thru Sears as most of their appliances are good. They quoted me a price for a new unit, slab, installation, etc. Well, they installed it allright, but instead of using a new 'high tech' slab that the outside unit rests on... they used the same old 30yr old piece of concrete the original was on. After a hundred of calls to them and hearing "we'll credit your account"... guess what? They still haven't credited me. $250 for nothing. Thanks sears.
Sears Bad Service Department
Sears has the worst service department I have ever dealt with. When you go to shop for appliances, they make it sound as if they will be there for you all the way through. Wrong! When you call, the answering machine keeps transferring you from machine to machine (three in total) then when you finally reach the "one,"they put you on hold forever. Then they hang up on you and you have to start the whole process again. But you still end up having to go to the nearest store, which is the next town all aggravated by poor service. I ended up returning the appliances just so I never have to deal with Sears ever again. Bad Experience.
To make a long story short, Sears 'Loss Prevention' is a complete and total joke with clearly only *** working. I was chased down the street (twice), accused of stealing my own sunglasses that I purchased at H&M the year prior, treated like a common thief,...
Sears in Richardson, Texas - WARRANTY R------------RIP OFF
SHORT AND SWEET. I BOUGHT FLAT SCREEN AND 250.00 EXTENDED WARRANTY. NOW 8 MONTHS DOWN THE ROAD. I USED THE WARRANTY AND STAMPED IN "RED" SECRETLY" TO MY SUPRISE "QUOTE". A ONE TIME REPLACEMENT ON "CERTAIN" PARTS "I FORGOT TO TELL YOU THIS "DURING" THE SALE PARTS. WELL "SUPRISE". I WILL GO TO SEARS OR BEST BYE .BEST BYE ALWAYS DID ME RIGHT. THEY DO HONOR THERE WARRANYT'S. NO PEA AND SHELL GAMES. PERIOD. THANKS ALOT. HI HO ,IT'S OFF TO SEARS OR BEST BYE.I GO. THANKS FOR THE LESSON.. I GOT FRIED.. AN X CUSTOMER
Sears in Naples Florida..horrible place to buy anything !!
On February 14, 2010 I purchased a game table Sportcraft 3 in 1. It was a floor model and the salesman told me that it was in new condition and with all the attachments that came from factory. It was schedule to be deliver the following Saturday. I paid $ 75.00 for that delivery. The following week I waited all day for that table to arrive, about 5:00pm I called the store to confirm that was coming and was told that it was on the way. Around 7:00pm I received a call from the store telling me that they had a problem with the company that they subcontract and they would not be able to deliver the game table, to stop by the store to get credit for the delivery fee of $ 75.00. About 9:00pm I received a call from the subcontractor apologizing for the inconvenience and advised me that his truck broke down and that was the reason that he could no deliver the table and offer to do the delivery the following week free of charge. The following week the table was delivered around 7:00pm but one of the games was missing, the ping-pong table, the driver advised me that Sears did not gave him the ping-pong top. The next day I went to the store and explained to them about the credit for the delivery. The assistant manager gave me the $ 75.00 credit, once that was done I ask for the ping-pong table she told me that I had to speak directly with the salesman that she did not know anything about that, at that moment I request to speak to the floor manager. I explained to him what happened and he told me that will talk to the salesman and will call me within 1 hour and I left the store. No one ever called me from that store. The next day I call for the manager and he did not want to talk to me. Up to now no one from Sears has bother to call me to give me an explanation why they sold me a complete set and received an incomplete merchandise All I wanted was I complete game table and they delivered an incomplete set and a lot aggravations. I've continued to call the store but no one from management return my calls, they always on a meting or not to be found on the floor i really don't know who to call anymore.
Craziness that customers don't see inside Sears
I am a Sears employee who was hired into management from another company. In the decades that I have worked in retail, I have never seen the insanity that I have seen in this retail operation. The mountains of paperwork that are printed and sent each day are ridiculous. The company tries to control your every task by the minute throughout the day WITHOUT mentioning once that customers are the #1 priority. Employees are running around like chickens with their heads cut off trying to do an enormous amount of things each day that couldn't possibly get done in the time allotted. Hourly employee payroll hours are cut drastically so management is also expected to do those tasks as well. And since management is salaried, Sears expects you to put in the hours needed to get the jobs done. With the hours I've put in in the past few months, I'm averaging just above national minimum wage. I know it takes extra hours when you hire in for management. But the expectations of higher-ups for a complete dedication to Sears while giving up family and personal time is just crazy. Oh, yes, I am looking for another job. Sears is not offering anything for me to stay. The frustration that customers have with us is the same frustration we have because our hands are tied in so many instances. What a shame. I understand from Sears employees that have been around for a long while that it never use to be like this. It use to be an enjoyable place to work and to shop but I guess when Kmart stepped in, the insanity really began. Too bad. There are many loyal employees who no longer want to stay. And there are new employees who won't stay either
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