Sears Reviews and Complaints
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Hot Water heater doesn't work and Sears is giving me the run around
Have a Gas Hot Water Heater under a Sears extended warranty agreement. I have had 5 visits in the past 7 months and it still doesn't work! I have to plug and unplug it for up to a 1/2 hour to get it to work. Last Tech said he can't fix it but Sears says it is still trying to decide whether it should be replaced under their Lemon Policy!(5 visits in 6 months would have met their criteria). Everyone is very apologetic that I am having this problem and they always have one more 800 number I should try. In the meantime I am taking cold showers. This is definitely my last Sears appliance.
Sears in Canton, Texas - NEVER SHOWED UP
On March 30th 2010 we had a confirmed afternoon appt. for Sears service on our new Kenmore refrigerator, which was made one month in advance. I'd taken the time off from work. This was our second attempt to fix the same problem. At 12:00 pm I called just to make sure they were coming between 1-5PM as scheduled. Appt was confirmed. At 5:00 pm I called again to find out why no one showed, I was told they were still coming. At 7:00 PM I called again and was told they still were coming. I stopped waiting by 9:00 PM. There was no call to me to explain why this had happen that night or the next day. On March 31st evening my husband called Sears spoke to Glenn, explained the situation, he requested to speak with a supervisor which he did speak with Neligh to no avail. My husband requested to speak with his supervisor. He was placed on hold for 15 minutes and then disconnected. Shame on Sears for being RUDE, INCONSIDERATE, and INCOMPETENT.
Sears would rather loose over $3,000.00 than deliver in
I purchased over $3,000.00 at a sears outlet store in Houston,this peoplewould rather loose this money, than deliver to a black neighhood before 6:00 pm.My money spend all over houston, i cancelled the delivery because i waited a week to have my appliances deliverd on a Friday morning, plus we pay for the delivery, sears is already in financial trouble, but they let idiots lead to cancellation of high priced appliances.i asked for a supervisor and was told , the supervisor is going to agree withme. i asked for a regional manager costumer service, he had no clue who that could be.
Sears Delivery Service
SEARS â€“ worst service ever!
The quality of service from SEARS has deteriorated dramatically over the last year or so. I believe I have never had such bad service from any company in the USA. I have a service contract with them, and I try to get my Heat Pump unit fixed – sold a few years ago by SEARS – since January! They could not figure out what is wrong with the unit on the first visit, and the consecutive visits they canceled and rescheduled already FIVE TIMES! Their technician told me confidentially that they laid off everyone in the region except him, and since he has no clue how to fix the unit they keep cancelling and rescheduling the service call. So my advice to everyone – STAY AWAY FROM SEARS.
Sears Customer Service Is Dead
We purchased a matching Aspen Green Whirlpool Washer & Dryer February 2009 from our local Sears Store. Exactly one year later the trim ring around the dryer door was falling off and it can not be replaced as Whirlpool no longer manufactures the Aspen green Color machines or parts. According to the Warranty we purchased we were entitled to a replacement. Unfortunately it now must be a different color from the initial set. Which means I no longer have a matching set. This to many phone calls and much arguing to get this accomplished. So we now have a replacement machine scheduled to be delivered Saturday Feb 27, 2010. The delivery window was 9am - 11 am. The drivers arrived 40 minutes early. I was in the process of feeding my young children breakfast when they arrived. When the drivers arrived the machines were stacked and they unstacked them and removed the old dryer and brought int he new dryer. They then realized they did not have a staking kit. So they put us on the phone with one of their people who told us it was our fault we did not order the stacking kit and when we get it they will be back. My husband told the women he would get it that day and she agreed that they would return the next day to finish the installation. We asked what time and we were told to wait until between 6 pm and 9pm for a call giving us a delivery time. The call never came. I woke early the next day and proceeded to place a call to see when they would be there. to make a very long story short it took 1 hour 20 minutes 7 different people, being disconnected once to be told that they could not be out until 5 days later. I told every last person that 5 days was unacceptable. Finally the last person I spoke with told me that she sees in her computer that we are scheduled for a visit on Sunday and I asked for a specific time as she was the first person to mention this. She placed us on hold and came back to tell us she was mistaken and they could not get someone out until the following Day - Monday. Obviously better than five days but not what I was Promised and it was only again after being disconnected and on the phone for 1 hour and 20 minutes total. Throughout this entire ordeal my husband and I have repeatedly told every representative we have spoken with that we are in the process of purchasing a home theater system to include TV, surround sound and video game and that it will not be purchased from Sears. Each person gave us the same sorry to hear that response and not a single one was sincere or offered to fix the problem in order to keep a Sears Customer. Moral of the story. Stop shopping at the big conglomerates and shop the local man he needs and appreciates the customers.
Sears, stand by calypso washer
I bought a Calyso Washer and dryer in 2/21/03 from Sears outlet and got insurance. Smart move. Since that time I have had them here to repair the washer at least ten times. The motor has been replace twice,the clutch once, and well over $800.oo repair to this machine. And now I have a brand new sheet caught in the tub.I have had them here to remove a coin from the pump(which empties the water)a few times.Which i consider a flaw.I sure the whole country has never left stuff in their pocket.Lesson learned I will not buy from Sears again.Their product,service and customer service all have something to be desired.
We've been embroiled in a 2 month odyssey to obtain a simple $100 refund from a Sears online purchase. They never shipped the order, but charged our card within 2 days. Although they acknowledged it wasn't shipped, they refused to cancel our order or refund our...
With Official Company Response
Sears in Gloucester City, New Jersey - HQ Customer service and Service
On 3-15 we received a new GE side by side frig/freezer. The delivery guys were early and great. Very clean and quick. I arrived home 4 hrs later to find the ice cubes turning to water, By 10pm the meat was thawing and the stuff in the frig was warming up. We did not have any place to store the food. By morning the food was going bad. My wife, having taken a second day off from work as a nurse manager started calling Sears customer service who informed us that we had to contact service at 8am. After several calls and different people who had trouble speaking ENGLISH finally got a woman on the phone who was rude, crude and talked down to my wife and informed her that the food loss was her fault for using the frig before 24hrs of running and that she had to wait another day for some one to come out to inspect the frig. I got on the phone from work and asked for a supervisor who apologized but refused to make anything happen before Wednesday. I contact Sears HQ service and got the same run around. In other words customers do not come first, the almighty dollar does. In the meantime my wife contacted the store manager where we bought the frig, he located another new frig and promised to have the replacement at the house the next day, which happened right on time. DO NOT EVER USE SEARS MAIN OFFICE FOR HELP!!!!!
Sears Delivery Service
Sears Canada Parts prices
I broke a part on my new Craftsman Sliding Compound Mitre saw. It was probably my fault so warranty or quality of the saw isn't the issue here. The issue is that the part costs $26.99 in the US and Sears Canada wants $70.99 for it. Even worse, you can't order the part from the States even to be shipped to a US address if your address or credit card billing address is in Canada. All correspondence from Sears has so far only generated the usual retorical BS. Sears sure isn't what it used to be.
Sears...plainly put...they suck!
Purchased new appliances from Sears in Oct 2009 for my new home; biggest mistake of my life! Now March and Kenmore Range has malfunctioned. The troubleshooting tech told me that it was an electrical malfunction/monopoly and would require on site service. The earliest available date is 7 days from today which is unacceptable to me when this is causing a potential fire hazard. I've spoke with atleast 15 people and noone is willing to escalate the repair. I've located company authorized to perform warranty work, 15 miles from home and Sears will not authorized the work request!
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