Sears Reviews and Complaints
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I bought many major appliances from Sears. Main issue is with the electric digital Kenmore range and the subsequent service problems: 1) Problem 1: I placed aluminum foil in the oven (as everyone does in every single oven I've ever heard of or anyone else I know...
Sears review in Memphis, Tennessee: Did not deliver or install as promised. Told many lies.
I purchased a window air conditioning unit from the local Sears store. I was helped select the unit size and was offered delivery and installation service for an additional $89. The delivery and installation service price was admittedly high (it was a very small unit and a simple installation) but since I am not supposed to carry/lift anything over 30 lbs. I agreed to let them deliver and install the unit. The service clerk checked his schedule and said that the delivery/installation would be in 2 days and that Sears would call the night before to give me a time. Everything seemed ok at that point. Needless to say, Sears did not call the night before. Rather, they called the day they were to deliver and told me that they could not deliver/install that day and would do it the next day. I told them that the next day would not be possible because I would not be in town and was going to be gone for several days. The clerk immediately said, "Well, who told you we were going to deliver/install the unit today anyway?" I told her that she just did when she first called, then I told her that my sales clerk told me so, and that my sales receipt clearly said that it would be today. Rudely, she said she would check and see if she could work it out and would call me that afternoon. The afternoon call didn't happen, so at 4:15 p.m. I called Sears to inquire why I hadn't gotten delivery or even a phone call back as I was told. They kept me on hold for over 40 minutes, burning up my cell phone minutes, and said that they would make some calls. They said that if my receipt said that delivery and installation was for today, then it should have been done. I was transferred to a woman who identified herself as a manager who could "fix the problem." She said she would call the local service area installers and "pull some strings" and get the unit installed. She said she would call me back. She called me back after 30 minutes and told me that they would not be delivering/installing the unit today because the installer said he did not want to drive to my house or do anymore work today. Then she started blaming the sales clerk for scheduling the delivery for today. The sales clerk was the ONLY one that did a good job. He sold the item, and scheduled the delivery on their computerized inventory and delivery scheduling system. There was NOTHING that he did wrong. After spending the greater part of the day waiting on Sears and with a sore ear from hours on the phone I realized the inevitable...that Sears had no intention of following through on their promises. I then went back to the store where I purchased the item and requested a full refund of my money. The clerk asked what the problem was and I was relaying the story to him when he asked if I would tell his department manager. His department manager came over and I was telling her my ordeal and she said that I was not the only customer that was having this problem, in fact they had done the EXACT SAME THING to another customer on this same day. She admitted that their delivery/install contractors were horrible and that they were running off a lot of their customers. The store personnel were upset that they couldn't get management to do anything about it. I ended up going to one of Sears competitors and bought a better unit for $20 less and paid my "pretty happy to do it" son to carry it and help me install it. Saved myself a pretty penny and it was bought, delivered and installed in under 30 minutes. My net gain $109. minus the steak I owe my son. Would I even consider buying from Sears again? NO WAY!
Sears Advertised price in store not honored
Sears had Toolbox advertised in sore for $199.99 for 7 drawer top and 5 drawer bottom roll around. First store clerk told us the middle two drawers weren't included. Then they said ok, would sell us for price. Then at pick up it was a differernt model. Told us someone had put wrong sign on even though clerk sold us "that" unit. Manager no help at all. Fortunately a contract lawyer was also buying the same unit and we will be filing a suit. Customer service at its worse. I am in sales and if I treated my customers this way I would starve. Get with it Sears. HOnor your pricing, mistake or not.
Disappointed in sears
Disappointed in Sears prices they to high, items are always on back orders, now handling fee charge. I have had too many back orders for a month or more and now they are charging me $3.00 handling fee on a $20.00 item. I am finding the quality is lacking in most items. I previously bought to vaccuum cleaners in less than 3 years and had to have them repaired by sears, I don't think that the warranty on their merchandise is very good.Unfortunately I feel I have to take my business else where to get satisfaction.
Sears Customer Service Lies
On April 25th, 2010, I placed an order online for a Craftsman Trimmer. It hasn't arrived as scheduled. I called Sears to inquire about my order but none of Customer Service Reps couldn't tell me when I receive the trimmer. They surely knew, it will arrive within a few days. Well it didn't. I called to cancel my order and asked for a refund. According to Customer Service Rep my account should be credited within 7 to 10 business days. Guess what? It didn't happen. Afterward I called a few more times to follow up on my refund and every time very apologetic Manager was sending to some other Manager a final request to refund my money. Today, as June 9th, 2010 I called again to follow up on my refund, only to learn that my order is pending but Sears is more than happy to submit a request to cancel it. I was also informed that because it might take 7 to 10 business days to cancel my order, there is a chance that I might receive the trimmer anyway. But I can return this trimmer to the nearest Sears shop and submit a request for a refund. PLEASE NEVER ORDER FROM THIS WEBSITE AGAIN !!!!
We purchased all new kitchen appliances (over $3500) from Sears to help sell our home. Since we were moving and had no internet access I submitted the rebate by mail in February. After shopping at my new local Sears store in June I was given a mail-in rebate form which...
Sears Delivery Service
SEARS IS DEFINITELY THE COMPANY IT USED TO BE!
I have been a Sears customer for over thirty years. All my appliances have been purchased at Sears and I have place home improvement contracts on them. Unfortunately, I have had many problems with an air/heating package that I purchased for approximately $10k. It overheats and does not cool my home. My phone calls to Sears repair have been countless. As a single person, I stay at home waiting for repair service and they will NOT show up because they are overbook and then Sears will call you letting you know they need to rebook your appointment for a week later. When you call to find out why the technician has not shown up, expect to be on hold for over 30 minute. Customer service response will be "Sorry for the inconvenience and thank you for being a Sears customer." The customer service group sound like robots! I gather Sears outsource their customer service and their home improvement techs who obviously don't work together or really care about customer loyalty and complaints. I will never buy Sears again!
Sears Service Calls
"Complete satisfaction" seems like a farce to me! A technician showed up to service our washer, and as soon as he walked through the door he said "I hope your washer and dryer aren't stacked." Apparently the technician needed to access the top of the washer to get to the part he needed to replace, so we had to call a plumber to disconnect our gas line and help us remove the dryer from the top of the washer. When talking to the Customer Service rep she informed me that it was MY responsibility to tell Sears the washer and dryer were stacked and that if they knew that they would have sent two technicians to do the job. 1) Not being a technician myself and knowing NOTHING about washers and dryers, how in the world am I supposed to know I needed to have them unstacked? 2) The appliances I purchased on my file SHOW they are stackables, so why on earth wouldn't they ask me this question? When asked why I wasn't asked for this KEY piece of information when setting up my appointment, I was told that they just don't do it and that I should be sure to tell them next time. Apparently this happens a lot from what the technician said, so again, why is this not a question that is asked? Now I'm out $125 because Sears refuses to do anything to accommodate us when we never would have incurred this charge if Sears included one simple question when making appointments. In this economy, I can't afford to be out this amount of money, especially when we purchased a three-year service plan, which should have covered this!
Sears Customer Service
On May 24, 2010 I called Sears to have my freezer repaired. They scheduled me for May 27, 2010. They called early in the morning on May 27, and had to cancel saying the technicians were overbooked. In the same conversation we made a new date of June l. 20l0 to come and repair. On the morning of June 1, 2010 Sears again called to cancel. They scheduled for the next day. The next morning a repair man (not from Sears) came to work on my freezer. The next morning I called Sears back. Now the refrigerator doesn't work. The same man came the next day. Now they have to order a part which will be shipped to my house. This will take another 3-4 days. I am hosting a graduation party in for my niece in 2 days. I called Sears back to tell them about my frustations and was left on hold for 8 minutes before I hung up. My whole life I have purchased all major appliances from Sears. By the way my refrigerator/freezer is going on 3 years old and it was a very expensive purchase.
I have all of our appliances under home warranty and pay a lot of money annually for the warranties. Sears is consistently terrible to deal with for repairs. They do not show up as scheduled due to overbooking and do not call to say they are not coming. I do not...
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