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My husband and I had a truly miserable experience with Sears as well. Their prices for our new A/C system were steep compared to Lowe's and Home Depot out here in IL, but the Sears name and replacement plan prompted us to go with them. We were assured that we would...
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#123605
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Our old dryer went out so we went to the Sears Appliance Outlet to see what they had. Found a great deal on a dryer and paid for removal of the old and delivery of the new one. Sears Home Delivery called to say that they would deliver our dryer between 2 and 4pm. At...
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Anonymous
EVD

I\'m having a similar issue with a refrigerator delivery. I was told a delivery date of July 15th, and I took off work on that date. I called Sears the evening of the 14th and...

Anonymous
Steven

I work at sears home delivery as a delivery specialist/cust service representative. What you have described is exactly what the upper management of sears needs to consider. ...

#123540
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I bouth a cordless screw gun from sears with a extened warentee contract. It burned out, I returned it to them for a replacement. They gave me a new one. The new one burned out within the 2 year contract. I returned it to Sears and they said they would no replace it...
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Anonymous
seared

Forgot to add that the sales associate should\'ve taken back the first driver under the manufacturers warranty if it applied.Most portable power comes with a 1 year replacemen...

Anonymous
seared

Afraid Mortimer is right.But I also know that many Sears Associates & MANAGEMENT do NOT know the terms of a Replacement Agreement. Not only are the agreements a ONE time r...

#123001
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We bought an extended warranty on our refridgerator since it was now at 5 years old. As luck would have it, the refridgerator started having problems 10 days after the warranty was purchased. I called Sears and set up an appointment. I took the day off of work and...
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#122918
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We are in the middle of an ordeal with Sears repair. We turned on our relatively new air conditioner because we knew a warm up was coming. It didn't work, so we call the service number on Monday (05/26). I get somebody in India who thinks that if they use an...
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Anonymous
Unhappy Sears Customer

If Sears\'s call centers are in the US why did everyone I speak with sound India? I had big go around with Sears on my Fridge. The tech didn\'t show after we receive the part ...

Anonymous
lt0261

When you can muster up enough energy or grasp of the English lanuguage to spell the word please, then I\'ll do some research! The above is my opinon and I will continue to sp...

#122765
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Sears Holdings advertised a 1080, 50” Sony TV. I went to the store in Utica, Michigan and purchased the TV for just under $1,400. I picked up the TV and went back to my office. I looked at the box and found that the TV was labeled as a 720. I returned to the...
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Anonymous
Ralph

No kidding. If I\'m going to spend $1,000 on ANYTHING, I\'m going to read the box. And I defy all but the sharpest eyes in the world to be able to tell the difference between ...

Anonymous
gorcorps

This is why you should always check the boxes first. Is it sleazy? Absolutely. But it\'s completely avoidable.

#122701
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I am getting fed up of constantly having my orders screwed up or not being delivered on the arrival date. I have a Birthday party for my kids and I get a notice to pick up my parcel. Fine and dandy but my parcel was to be delivered in Manitoba NOT Rosetown...
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#122697
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I have another complaint. This one is about Sears. I have had credit with Sears since the early 80's & never any problems with them. Must be because they are tied Citi Financial now that they are becoming like them. We bought a little 12' flat screen tv for...
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Anonymous
shannon foshee

i called sears to service my a/c window unit because i live in a rural area it takes two weeks to get a technician out i asked them if they could send them out this week they ...

#122668
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Recently tried to buy a Samsung tv from Sears. I purchased the LCD online, and was told I could pick it up at my local Sears. Well, they never contacted me on the due date, and when I called they said it would take another 2-3 days. When that day came I called them...
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#122618
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After doing LOTS of research, 15 months ago we bought a Kenmore Side by Side and just discovered cracks in the liner. Called Sears, we then had to pay to have a repair person say the only thing that could be done was an epoxy to cover the cracks that have already...
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Anonymous
EZ

KENMORE = ***-MORE!

Anonymous
encbarbero

Again it should have never happened & Sears should have stepped up & done something other than suggesting to put a sheet of plastic to cover it. We have not since stepped fo...

San Anselmo, California
#122542
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