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Sears in Cheyenne, Wyoming - *** craftsman Chinese made products

I recently bought a few taps to replace some from an older US made tap and die set that were missing. I didn't look at the label to see if US made, I should have so my fault on that. The ones that I used didn't last through the first task before they wore out. I looked at the labels of other tools afterwards an you would be amazed how many of their alleged high quality tools are made in China. With the prices they charge, you would think that the stuff wouldn't be made in friggen China. Look closely the next time you shop there. I would much prefer to pay that kind of price to keep and American employed!
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I've been trying to tell people for years that Craftsman is now just Chinese trash, riding on what used to be a respectable name.

Sears is now making all of their older, made in USA tools "obsolete". Then.....

when you bring it in for repair, they say, "Gee... sorry.... we no longer make these....HOWEVER...... take this here made in China trash instead".

Sincerely.... I cut up my Sears card and convinced my parents to do the same.

Be aware. Be a very, wary bear.......


Shame on sears and their decision to make their tools in china. Craftsman was a sign of quality and respect but like the rest of corporate America theyve too sold out America and the American dream for ceo's and corporate greed.

So know this sears I will never spend one more cent on your china tools and I will return each and every one of the tools I've spent my hard earned American dollars on for a full refund. So by by sears may your greed cost you your jobs.


At this particular point in time Europe is decades ahead of the US. Europe is moving forward while the US moves backward.


I went to sears today to get a drop light and some ratchet wrenches. After looking at both items I saw that they were made in china so I left the store rather than taking a chance with more Chinese garbage. Craftsman is no longer a company that I respect.


Move to Europe is everything is so much better there. Unions paved the way for the working class!


Well if the lazy good for nothing unions were run out then prices and quality for American made would be about right. I refuse to buy anything that says made in America.

I know I'll just get ***.

I choose to buy products that are made in Europe. Better quality and price.

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#174490 Review #174490 is a subjective opinion of poster.

Sears in Cincinnati, Ohio - Delivery is bad

Bought a Mattress set,We set the date for March 11, at 8:00 am to 10:00 My husband had to fly to Canada, and I had a Meeting that conflict with the delivery, I called the night before to try change my time to the afternoon, they told they could not do that, then in the morning of the delivery Sears called around 6:45 and I told them I needed the Mattress here by 7:15 and they told me they were in Monroe Ohio which is only 15 mins from my house and they could get it here, 7:15 came no sears and I called and they guy to find out where they were, well they guy told me that he would find out, and call me back but never called, so I had to leave because I had an appointment. Then I called at 10:30 see if they could deliver it at 1:00 he told me he could not some service sears has.
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EVERYTHING is bad about Sears. Just avoid them from now on. Lesson learned :(

#174380 Review #174380 is a subjective opinion of poster.
Sears Delivery Service

Sears will not pay for re-installation on defective NEW garbage disposer

I have been purchasing Sears products for 30 years...this is the worst experience. Purchased a Kenmore 1hp Food Disposer (model #17560591 Serial # 09121012583) and the following day had a plumber install it. The item was defective from the outset and I immediately called the Sears Warranty group. The nightmare starts now...2 hours on the phone with 6 different people and everyone was kicking the can down the street...the result is that Sears will not pay to reinstall they will just replace the for a defective item that I never used I will have to pay for re-installation charge... My advice is to not purchase any Sears product unless you intend to have Sears install it for you...unfortunately they do not say that in any of their documentation on the internet...As a result I will never buy a Sears product...
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I have to agree with "wow" and "really". Our expectations are really getting out of hand.

Unless you ask, take interest in your investment, make an educated purchase, find out the facts, unless you do all of that you cant blame anyone. No one will tell you what they wont cover, they barely tell you what they will, if anything.

Its like going to back to the dealer and saying: "No one told me that if I didnt put gas in the car it would leave me stranded... who's paying for the tow?" This might be obvious to you, but not to others, just like the fact re-installation wasnt covered is obvious to me but not to you.


They do not need to spell out that they will not cover you paying someone else to install it. They will honor the warranty on the product and replace that for you, but unless they STATED that they would cover the installation then your expectations are unreasonable.


You bought a product not an installation. I can't imagine why you think they would pay for a re-installation, they are not responsible for the installation in any way. Ridiculous.

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#174226 Review #174226 is a subjective opinion of poster.

Sears ships leaky washer - water everywhere.

Just took delivery of a Sears Front loading washer and it's leaking on the inside. I have 2 gallons of water on the floor. To top it off they took our old washer so now we have no laundry for a family o five. The plastic inlet manifold on the inside is cracked on arrival and spraying water everywhere inside the machine. Sears service says it will take one week to arrive and repair and they will charge us for the broken parts. And to think the reason I bought from Sears was the supposed good service. Peter Dunphy Fredericton NB Canada
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#174100 Review #174100 is a subjective opinion of poster.
Sears Repair

Sears in Newark, New Jersey - Worst Return Policy Ever!

I recently purchased a wood garden arbor from To begin with, the pricing was very reasonable even though they charged $90 for shipping. The problems bagan however when I received the shipment. It took roughly a week and a half for delivery and when UPS delivered the package the box was pretty banged up. They dropped the box off on my porch when I was not home, so I did not have the option to refuse the package. After opening the box, I found that numerous parts were damaged and broken. I immediately called Sears customer service to replace the damaged item. Unlike other online retailers, they do not "replace" damaged merchandise. Instead, they instructed me that they would have to send UPS out to my house first to verify that the product was damaged and to determine whether it was the fault of the shipper or was already damaged from the manufacturer. Then, after a decision is made (they allow 7-10 days to make a decision), the product is shipped back to Sears (another week and a half?). Once Sears receives the damaged product, they will then process a credit (another 7-10 days). At that point, if I still want a new one, I need to replace and pay for the order again myself. I have never dealt with any online retailer with such archaic return/replacement policies for damaged products. I stronger suggest to consider another retailer if you are thinking of purchasing something from As of today (3 days after my call to Sears), I have still not received any contact from either UPS or Sears. Currently, I am trying to deal with the manufacturer directly to see if they cannot replace the damaged parts more quickly. Unless you enjoy dealing with these kind of headaches, DO NOT order from
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#173812 Review #173812 is a subjective opinion of poster.

Sears screwed up practice

So I went to Sears today to shop for a number of items I need for a new house I will soon be moving into. I have picked out over 7500 dollars worth of appliances and misc. items for my new home and the salesman starts in with the "sign up for a credit card" pitch. He tells me Sears will give me 10 percent off my total bill when I put it on my "new" card. Well I want to pay cash which you would think would be good for them and ask for the same discount on a cash option. The sales guy then proceeds to tell me that corporate will not allow them to markdown any prices even though they are offering a discount for credit buys. This makes no sense to me that they will give a price break to someone who may not have the money for the products they are buying but not to an average Joe who walks in with cash in hand. You would think with retail sales down in a "tough economic time" they would rather have my cash than give out credit and run the risk of never getting their money. I was so ticked I left the store and went home and called their 800 number and got the same line of *** from the Supervisor on the phone. I would really like to get all of the things I need from Sears so I am going to call their corporate office Monday and give them another shot at my sale but I am not hopeful they will want to earn my cash. If not I guess I will find another retailer who wants to take my cash.
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Another reason why they want you to get a credit card is so they can not only run a credit check on you, but to sell your information to other companies who will then solicit the *** out of you. So getting the card at one counter and paying it off at the next is not a good idea either.


What do you want a discount because you pay in cash? You are an *** Good for Sears they are doing what they should.


Thank You! Whoever Said The Customer Was Right, Obviously Was A Customer.

We Give Great Prices Everyday And If You Don't Like It, Go Elsewhere! We Don't Need Idiots For Customers.


tgirl is right. Just pay it off right away.

Even at the same register you bought the appliance from. As for the *** that started this post...

the sears card is not really a Sears card, it is a CitiBank card. Citibank is offering the 10% off with the card. If you use the card, Citibank then turns around and pays Sears for having a customer use that card.

You must be at least 60 years old, cuz cash in hand is not nearly as valuable to a corporation as a credit card with a 25% intrest rate. If they give you 10% off the purchase, then charge you 25% intrest, who is the real winner?


Bought a Kenmore dishwasher. Failed 4 days after installation.

Sears technician discovered DW defective when it left the factory with a missisng part,foreign bolt in the sump, electrical connections vibrated loose.

Sears informed me to call their Consumer Advocate. Called four times, each time Advocate "not available - will call you", but never received response.

Sears finally responded to a BBB notice that DW last only 10 years and ignored the sale of a defective appliance. No more purchases at Sears by this customr of more than 50 years.


Why didn't you apply for the credit card, get your 10% discount by putting your purchase on the card and then pay the balance with your cash? Then you have the option of closing out the acccount. No interest, you get to use the cash and get your 10% discount.


tulegirl I agree with you 100%. I am still a appliance repairman because hey I have to support my family somehow.

I got into this career many years ago after filling out a application and passing a test that I guessed on probably half of. Must have done a good enough job on the test cause they hired me. Most I knew about appliances was how to turn them on and off. Oh I had taken a few apart to tinker with them.

After 1 week in the shop "training" and 1 week in the field "training" which was more like watching the other tech work, I was now a qualified repairman to come work on your appliances. They gave me my tools and work vehicle and sent me on my way. Now after many years I have learned most of what I need to know but no way I know it all. We are pressured into selling "maintenance agreements" and other supplies.

We have minimum requirements of what we must sell and number of calls we must run. Your answers to the surveys you get when you have a repairman out can make or break a repairman. Those are 50% of our reviews and can actually leave a good repairman without a job. When you fill those surveys out please take in mind that these only refer to the repairman that was in your home and not to the company as a whole.

I know I for one am fed up by what this company has become and for an true American company to outsource its call center to India is wrong. Lots of ppl here needed those jobs also. Us repairmen catch a lot of B---S--- from both customers and our own company. We understand your needs to get an appliance repaired quickly but sometimes our hands are tied.

We are required to gain authorization if a computer board is needed and are told to resched part orders 7-10 days out. If everytime you got the parts in early everyone would just call in and reschedule for an earlier date then maybe the company would get the message that it don't take 10 days to ship a part when most can be shipped overnight. They just don't want to pay the extra postage to rush the shipment. I could go on and on but again please don't take it out on the repairman.

Some of us are really trying and going out of our way to make you happy. I know there are some bad repairman out there also so if you get a good one you like request him or her back when you need another repair on something or ask them who they recommend.


I agree with tgirl. Buy the stuff with the card and then stop at the next cashier and just pay it off.

You've saved 10% and they haven't made a dime off of you. When the card comes in the mail, shred it. My husband works for Sears and these associates are lucky if they make minumum wage, so why not cut them a break. These managers in these stores are making thousands of dollars a year and are pushing these poor associates to get people to sign up for credit cards so they can charge people 29% interest, but the poor *** getting you to sign up for the card doesn't see a dime of it, just all those *** sitting in the head office.

My guess is there's very few Sear's associates that could ever hope to have $7500.00 to spend on anything all at once. :upset Thanks, now I feel better.



(I am not here to defend Sears. I am just adding my two cents in)

Don't take this as being bias here but I work for Sears as an sales associate (I honestly hate the place but it's a job until I am done with college) but I get a kick out of people that come in and pay with cash and want discounts - this is big corp retailer and not some mom and pap shop. Sales associates such as myself would love to give you deals if you paid with cash but we don't run the joint. Eddie and his crooks do. Sears wants you to sign up for credit cards for various reasons; maybe do a no interest plan or take 5 or 10% off you're purchase OR because they want interest to build up on the credit card(s) so Citibank can collect more money off you. Whatever case it is, well this is not a great complaint to file and is quite amusing if I must add. Calling the national hot line in Chicago to complain about this won't get you a penny off you're $7,500 purchase. Sorry but it's the truth and sometimes the truth hurts.


Sears has made so much $$$ off every house hold in the USA and beyond...including me,buying big ticket items, paying off way before the contract requires. But not me anymore.

I bought yet another set of tires from them. My car doesn't get 3000 miles a year,kept in garage, washed,waxed & armour all'd regularly every 7-10 days. So I choose the tire set w/highest & longest warranty/80,000 miles, or if defective before warranty expires. I take my car in after 2 yrs to show them 3 of the tires have dry rotted & split.

They wouldn't honor the warranty-said I should have kept armour all on my tires!!!Well hello Sears, I did and only one tire on the car showed no signs of dry rot. A continual leak on 1 tire that they'd just pump up when in for service.

Got that fix at an independent tire Co in area, the guy pulled out a tiny nail from tire & plugged it.

Anyone would be *** and desperate to buy anything from a lying deceitful company as big as Sears that will not hold up to its contract. Sears, ain't what it used to be.


I agree with hater. My wife and I own a dog and cat boarding house.

We have a discount that if you board 5 or more animals, you get a 10% discount. One day, a woman and her white collar yuppy husband come in with 4 dogs and 6 cats. They see my discount sign and demanded they get 20% off since they have 10 animals. I explained that it is 5 or more, not 10% off for each 5.

They immediately threw a childish fit and demanded to speak to the manager. I decided to put own my baseball cap that says "Owner" on it, and I said, I'm the owner, the answer is no. They threw down a bag of $40 dog food causing the bag to break open which was now unsellable. Now, they owe me $40 since they purposely damaged my merchandise since they couldn't get their childish way.

They refused to pay, so I informed them that they were caught on tape on my security camera, and that my lot is covered by several cameras as well so I have their tag number. They tried to apologize and that they would pay for the bag as long as I honored %15 percent off. my counter offer was you pay me $40 and you wont be arrested to theft and destruction pf property, and never come back to my establishment. He paid while he cursed me out.

I then said, "Ok, now I feel threatened, to you want to add being arrested for physical violence to all this?" He realized he was in serious trouble so he bribed me with another $40. I am no crook so I didn't take it. I decided to call all my employees up front, and have him tell all of them what he did, and admit he is a child and apologize. He did!

It was awesome. Get over your %10 percent for not using credit.


You know what bud? If this is a tough economic time you shouldn't be buying all that ***.

Not only that, a business is out to make money not lose it. I am only 29 years old and I bet you are older than me. I know sears has that offer and has been offered to me but I didn't take it because of the interest rate. I didn't pitch a 5 year old fit nor did I give the guy a hard time nor did I ask if I can get the discount.

I just bought my t.v. and left peacefully like an adult.

Grow up, shut your mouth, and deal with life's rules. You dont like it, shut the *** up and go to another store


I have shopped Sears for years, never had any problem. I charge alot of stuff on my charge card just to get the 10% off when they the sales, then I turn right around at the same register and pay off the bill, so I saved 10% and paid the bill off in one stop, whats the big problem with using a credit card when you know how to save with it.


In response to the gal that wrote about the repair man not fixing the fridge. My husband use to be an appliance technician.

I said "use to be". Check this out they laid my husband off, 23 years of experience. They now hire people off the street. Sign a contract as a "repairman" and you agree to receive a set amount paid per service call.

Absolutely no experience required and they have no insurance to cover them for flooding or any damage they do to your home. This is purchased by these so-called "appliance repairmen" None of them have insurance because of cost and stupidity. They are told that Sears is not responsible for accidental coverage. Sears is not responsible for any damage done to your home.

Way messed up. In my opinion I would not buy or have anything repaired by sears due to their policies and carelessness, and due to the lay-off of an educated man with 23 years of experience and a 98% complete(no repeat calls to customers home)held for 12 consecutive years. All Sears is interested in, is taking your money.

With the exception of the $7500 worth of appliances. Not a real bright corporation!


Are you really that naive? No store in its right mind would prefer their customers pay in cash.

Credit cards bring in the $$$ to the company through interest/fees/late charges, etc. That is why the 10% off is only for those who open a new charge account, to entice you to do so. Then they turn around and wallop you with 25% in fees and interest. The customer thinks they're getting a bargain when in actuality they're paying more money for the same stuff they could have bought with cash and be done with it.

Don't waste your time and effort complaining, because to be honest, none of them are really going to care. They WANT the interest; they WANT the fees; they WANT you to maybe mess up and pay late or stop paying altogether on this credit line. Its how the money system works.

They don't profit nearly as much from cash as they do credit. Keep that in mind in the future.


Sears may be a chain store or a private franchise. I bought a grill at a franchise store- it came damaged (even though I'd asked them to check before I took it,) I returned it.

They said they'd order another which might take 5 or 6 weeks to get from the Sears warehouse over 800 miles away. I looked online and a Sears (chain store) a 100 miles away had several.

But the two stores get the inventory differently and wouldn't share with each other and wouldn't help me.

Interesting thing the chain store a 100 mi away, when I called totally unboxed a grill and inspected it and guaranteed it would be in perfect condition. I drove the distance- had lunch w/ friend picked up my grill- and been happy since (won't do business with local store.)


I bought a fridge from sears, the delivery guys didn't install it, they ran out the door after dropping it off. Then the thing didn't work at all, service guy came and installed a new motor, then it started leaking water all over my food.I complained, asked for a new one since this fridge seemed like a dud, well, no way were they going to give me a new one.

8 months later I've got a towel in the top level and wringing it out every day, Sears SUCKS! their service is horrible.


Patrick - good luck with cash and as a small business owner you may be correct...Not the case with a large corporation...1st, the Sears Card is owned by a 3rd party so all risk transfer is to Citibank...Sears or most retailers do not care if the customer pays or not...They still get paid...It is up to Citibank to collect from the customer...

Also, in major retail chains, internal theft is a huge problem with high turnover...It has nothing to do with Sears, but in general large retailers suffer from cash because of cashiers that find creative ways to steal cash from the drawers...In a small business where you might have more oversight and control, it might be easier and cash may make more sense...Not in large retailers like Sears...

Also, negotiating with a major chain is not as easy as you may think...The prices are set with corporate...If you buy 2 million in furniture, I doubt you go to a chain, but a distributor that has volume pricing...Although $7500 sounds like a lot, it is not an unusual sale for Sears...


I've had just the opposite happen to me at Sears. Last summer our window airconditioner went out.

I went to Sears and found the one recommended for our size home was not on sale. One of the smaller models was and one of the larger ones. I didn't want to buy one to small but to large can be a problem too. When the sales lady came over to help, I explained to her my problem.

She volunteered to see if she could get a discount on the one I wanted. To my delight, they knocked off $100.00. I was very happy.

I have shopped at Sears all my life, for the most part you can't beat them. They have very good sales.


As a business owner I will tell you one thing: they lost the profit from the markup. 100% of a sale of $0 is still $0, as opposed to 90% of $7500. As far as cash being an accounting nightmare and a "risky tender"... that's ridiculous. Yeah it's a bit more difficult to track, however with the average default on credit at 10% right now and the average default on cash at 0% (imagine that...), I would have to say the cash is definitely a better deal for them.

As to the "you can't make up your own deals and haggle with the sales people," you're right. Management generally doesn't give that kind of power to their front line sales people. Ask for whomever has the ability to make the discount and talk to them; $7500 gives the purchaser a bit of bargaining power. How do you think Sears obtains their products? "If I buy $2million worth of furniture from you, I want a 10% discount." It's called bulk breaking and this is simply doing it at a smaller scale but when a department is only pushing 1-2mil/year, $7500 adds up (or $6500).

Anyhow, that's just my 2 cp.



Do not belive thaty you,re getting a discount by using your sears credit card. At 30 precent interest rate on that card you would have paid for that item at least 20 times over. Piad cash and save!!!!!



I went to a large home improvement store

that sells all the same items for my home and low and behold they were happy to cut a slice off the top of their marked prices. I got a little different patio set and GE washer dryer instead of Kennemore but all in all the same items.

The same exact fridge was a little less and at the end of the day savings were greater than 10% so thanks but no thanks Sears!!!


This is easy fix get the credit card save $750.00 (10%) and pay off the card since you have the ca$h and then close the account.


And we wonder why our economy is a mess


If you understood retail, this would make more sense...First off, cash is a disaster to a retailer anymore...It is a risky type of tender that causes lots of accounting issues...

Also, Citibank owns the Sears Card and they subsidize the 10% discount by using the Sears Card...I don't believe your cash or your bank will do the same if you wanted to write a check...This allows Sears to give the discount to people who put it on their Sears Card...

Just thought you needed the other side of the story and the reason why...It is not uncommon for people to feel this way and is understood...


I don't think Sears is a swap meet I just want the best deal for my dollar.

If they can give 10 percent to attempt to put the public deeper in debt and backdoor fees you would think they would extend the same to get my sale away from their competitors


If this were my situation I would have paid for it with M/C and gotten 7500 redemption points and the heck with Sears cards. Those points add up quickly and come in handy for birthday and holiday presents.


You were willing to pay the 7500+ price before the sales assistant told you about the credit card deal. It is an incentive to get you to sign up for the card.

Sears is NOT a swap meet.

You can't make up your own deals and haggle with the sales people.

EVERY major department store has the same credit card promotion. Get real, you know they would rather make more $ from monthy charges and fees, than from your one time payment.

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#173748 Review #173748 is a subjective opinion of poster.

Sears does not require installers to have business licenses

If you decide to use a Sears or ServiceLive installer please verify that they have a business license for your city. Many Sears installers have no business license or certification of any kind, except that they are approved by Sears. ServiceLive (a subsidiary) shows how many licenses or certifications are claimed by every business under every employee name. If they show '0' it means they are not holding a business license anywhere. Do you really want someone in your home who is unknown to your municipality? Do you want someone who does not register to do their business in your city? Do you really want someone whom your city cannot find or verify?
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Sorry but you don't have a clue!

I am a Sears certified contractor in Illinois. We are required to take out licenses and surety bonds with any municipality that requires it.

Sears refunds us the cost. Sears also pays for any permits needed. See how many companies do that with their contractors. We are required to do a background check every 2 years.

We have to report every employee that we have ,and background checks are done on them.

I take great pride on the work that I do and won't settle for OK, Good enough! People depend on Sears to give them great work at a reasonable cost.

We are not scimping on the old family recepie.

@Don from Sears

So explain to all of us who dont know why everyone is getting substandard installations if you are all so competant. All these people are not lying so what you are telling us is simply not true.

You are on a sinking ship that i suggest you abandon or you are going to go down with it.

We may not know the situation but we DO know we are unhappy with the work you are doing regardless. Are you one of the people that BIDS on the job once it is offered?

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#173360 Review #173360 is a subjective opinion of poster.
Sears Installation

Sears in Austin, Texas - Delivery Sucks

So I went online to find a infant car seat. I found one, that site was sold out so I googled it. other sites were sold out except so had to have it. ordered and expedited the shipment because baby shower was coming up following weekend and wanted it there. here comes the date it was supposed to arrive, nothing. called customer service, all i got was oh i don't know why you haven't received it...just giving me the run around. week later and still no car seat and I'm due in 2more weeks.
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I thought you said it was for a baby shower and not yourself.

Get your story straight.....

#173211 Review #173211 is a subjective opinion of poster.
Sears Delivery Service

Sears *** Diehard Platinum and company policy

Purchased Omni battery 3.5 years ago; it lasted 1.5 years. It was replaced (after being refused by one Sears shop as the Omni was no longer carried) by a Diehard "Platinum" at a different Sears auto shop. 1.5 years goes by and THIS one fails. I am told at Sears that since I don't drive this car often and keep a battery minder on it (I drive it about once a week) I ruined the battery with the battery minder as this is the incorrect method to charge this type battery. There is no mention of this anywhere including the warranty info that gives care and feeding info. It was then pointed out to me that although not mentioned, Sears sells the "proper" charger. Funny that the charging circuit in the car (1994 Toyota Supra) is fine for either lead acid or these "super" batteries. I gave up and rather than drop another $100+ on another POS I took the cheapest battery out with me, a Diehard "Gold". I now see that this is yet ANOTHER POS that Sears sells. Doesn't matter, I'll never walk into a Sears store or auto shop again for the rest of my life. No wonder Sears is living on borrowed time.
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#172626 Review #172626 is a subjective opinion of poster.
Warning!!! Stay away from Sears appliances. If the work that is fine, but if there is a failure and you need service the fun begins. Sears Customer Solutions sent me to the Service Smart Agreement Division who in turn sent me to Customer Solutions again. Around and...
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Just had dealings with Customer Solutions and was sent round in circles. Never again will I buy a major purchase from Sears.

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#172577 Review #172577 is a subjective opinion of poster.
Sears Repair