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Sears, stand by calypso washer

I bought a Calyso Washer and dryer in 2/21/03 from Sears outlet and got insurance. Smart move. Since that time I have had them here to repair the washer at least ten times. The motor has been replace twice,the clutch once, and well over $800.oo repair to this machine. And now I have a brand new sheet caught in the tub.I have had them here to remove a coin from the pump(which empties the water)a few times.Which i consider a flaw.I sure the whole country has never left stuff in their pocket.Lesson learned I will not buy from Sears again.Their product,service and customer service all have something to be desired.
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Review
#176671 Review #176671 is a subjective opinion of poster.
Service
Sears Repair
We've been embroiled in a 2 month odyssey to obtain a simple $100 refund from a Sears online purchase. They never shipped the order, but charged our card within 2 days. Although they acknowledged it wasn't shipped, they refused to cancel our order or refund our...
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14 comments
Anonymous
#444804

I was told to use the same Rep. She has called when we were out and left a message.

I have returned the call 4 time and left a message when I would be home no call it has been 2 days. Does Sears really care?

I think not. :grin

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Review
#176462 Review #176462 is a subjective opinion of poster.
Loss
$100
With Official Company Response

Sears in Gloucester City, New Jersey - HQ Customer service and Service

On 3-15 we received a new GE side by side frig/freezer. The delivery guys were early and great. Very clean and quick. I arrived home 4 hrs later to find the ice cubes turning to water, By 10pm the meat was thawing and the stuff in the frig was warming up. We did not have any place to store the food. By morning the food was going bad. My wife, having taken a second day off from work as a nurse manager started calling Sears customer service who informed us that we had to contact service at 8am. After several calls and different people who had trouble speaking ENGLISH finally got a woman on the phone who was rude, crude and talked down to my wife and informed her that the food loss was her fault for using the frig before 24hrs of running and that she had to wait another day for some one to come out to inspect the frig. I got on the phone from work and asked for a supervisor who apologized but refused to make anything happen before Wednesday. I contact Sears HQ service and got the same run around. In other words customers do not come first, the almighty dollar does. In the meantime my wife contacted the store manager where we bought the frig, he located another new frig and promised to have the replacement at the house the next day, which happened right on time. DO NOT EVER USE SEARS MAIN OFFICE FOR HELP!!!!!
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6 comments
SearsCares
Sears Response
#140094

Wigman,

Thank you for giving us the opportunity to assist with your complaint, I’m glad we could connect and be of assistance for you. We do value your business and appreciate you giving us the opportunity to resolve this issue to your satisfaction. If you need any additional assistance from Sears in the future, please don’t hesitate to reach out to the SearsCares team at searscares@searshc.com.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

WIGMAN
#128950

To be fair.

I did hear from SEARCARES office yesterday. The womans name was Tammy and she was fantastic.

She listened and responded to the situation.

I can honestly say that she saved Sears from losing a good customer and a full fmily of Sears dedicated customers. My only regret is that I had to come here to complain to get some type of satisfation and solution to my problem.

WIGMAN
#128443

Still no response from Sears after the initial response. Wonder if the response was for me or just the readers that pass through here.

Anonymous
#128226

I SENT YOU AN EMAIL ABOUT AN HOUR AND A HALF AGO ADDRESSED TO SHAYNE. PLEASE CHECK YOUR EMAIL. I SENT YOU MY CELL PHONE #

WIGMAN
#128180

Still waiting for for the gift certificate as reimbursement for the lost food. Hopefully it is on its way.

Anonymous
#127678

Dear WIGMAN,

We are sorry to hear that you had a bad experience with your new refrigerator that you had delivered along with the poor service when you tried to schedule service. Here at Sears we do value you as a customer and would like the chance to speak to you about what you experienced. My name is Shayne and I work for the Sears Cares Escalations Team and we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so that we can further discuss your concerns. Please provide us a contact number and the number that the refrigerator was purchased under and we will call you at your convenience. In addition, include your screen name (WIGMAN) in the email so we can reference to your case.

Thank you,

Shayne W.

Senior Case Manager

Sears Cares

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Review
#176162 Review #176162 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears Canada Parts prices

I broke a part on my new Craftsman Sliding Compound Mitre saw. It was probably my fault so warranty or quality of the saw isn't the issue here. The issue is that the part costs $26.99 in the US and Sears Canada wants $70.99 for it. Even worse, you can't order the part from the States even to be shipped to a US address if your address or credit card billing address is in Canada. All correspondence from Sears has so far only generated the usual retorical BS. Sears sure isn't what it used to be.
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Review
#176051 Review #176051 is a subjective opinion of poster.

Sears...plainly put...they suck!

Purchased new appliances from Sears in Oct 2009 for my new home; biggest mistake of my life! Now March and Kenmore Range has malfunctioned. The troubleshooting tech told me that it was an electrical malfunction/monopoly and would require on site service. The earliest available date is 7 days from today which is unacceptable to me when this is causing a potential fire hazard. I've spoke with atleast 15 people and noone is willing to escalate the repair. I've located company authorized to perform warranty work, 15 miles from home and Sears will not authorized the work request!
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Review
#176047 Review #176047 is a subjective opinion of poster.
Service
Sears Repair

Sears in Washington, District Of Columbia - Over two weeks and counting for refund

I ordered a treadmill on February 27, 2010. I paid: 499.88T on a Proform treadmill 154.99S on a setup (we were told this was actually part of the warranty) 065.00 on a non-refundable home delivery fee at my local Sears store on a visa debit card. We were told delivery would take place on March 3, 2010. We received the merchandise on March 3, 2010. The home-delivery team set it up. They had the treadmill on and it seemed to be working, I wanted to test it by getting on top of it, they wanted to leave immediately. I signed, they left. I got on and the treadmill belt stopped when I got on it. It made this terrible noise. I am definitely under the weight limit for the treadmill (250 lbs) so I had to wonder why this was. I had a child try it out (90 lbs) same result. I immediately called customer service. I was told that the people who delivered it just set it up and cannot fix it if it's broken. It would take a week to get a repair person out there. I have not had this item for more than 2 hours at this point and am very aggravated. I called customer service and they gave me no information. I asked to speak to a manager concerning a refund. First time I was told there was no manager around. Hung up, called again. Second time they told me that their computers were down. Hung up, called again. Third time I waited and was told that all managers were busy. Hung up, called again. Finally talked to a manager. Do not recall the name, but she told me she would sort it out and sent me to talk to a technician to see if I could just fix it myself. I asked for a line to reach in case I was disconnected- she stated she had none, to call back with her name, and talk to her again. Was transferred to a tech. "Hello?" "Hi, my name is" -click-. They got disconnected from me. I did not have the phone number as the manager I had talked to said this wouldn't happen and wouldn't give me the line number. Called up original customer service, asked to speak to the manager, gave the name. Same phone number I had used previously. "Sorry, there is no manager here by that name." "I had just spoken with her." "I don't know who you talked to, but there is no manager on this floor at the moment and none with that name." What? I hung up, called again. Asked to speak to a manager, the rep stated she was not allowed to authorize it. I said that I had just spoken to one and she said that she guaranteed I had not. Hung up, called again. Stated the same thing by another representative. Got the idea they might have put a note on my phone number (which you give every time). Called from a different phone (cell phone) and asked to speak to a manager. Waited while I was transferred, but then told there were non-available. At this point I'm on the brink of tears, I just want to return the item I purchased and for some reason I can't even do that. I went on google and found the corporate office number. I called and talked to Melanie. She offered me a refund or an exchange on a similar item that was $100 more expensive to be delivered at no extra charge. I chose the refund not willing to relive this experience. I was told she could not refund the $154.99 along with the 499.88 (the 65 was non-refundable on the receipt so didn't bother to ask). I said that was unacceptable, we negotiated for a $150 Sears gift card and $499.88 for the item purchased. A vehicle was scheduled to pick up the item the following day. After the item was sent to the warehouse, I would get my money in 5-10 business days. Next day, March 4, 2010, item was picked up and taken to the warehouse. They gave me no receipt, just made me sign a slip they refused to let me have a copy of that said I had given the item to them. March 8; received a confirmation call from the warehouse they got the package March 15; received $150 gift certificate but no refund Called, was told Melanie was out to lunch. Several times for several hours of the day (a 4 hour lunch, really??) March 20; A rep of Melanie's called to confirm I got the certificate, we explained that we did, but still have not gotten our refund. He said that was odd and he would look into it and get back to us. March 22; Called up Melanie at Corporate Office. Was told she was at lunch. Called customer relations, was told only Melanie can mess with this transaction. Called billing, was told same thing. Left a message with the legal office, was told I would hear from them in the hour. Have not received a call and each time I get the answering message. Talked to someone in Customer Relations again who transferred me to the corporate office were I was told Melanie is not in on Mondays. I asked if there was someone I could speak to right now to settle this, was given repeat answer each time (We have sent an email to Melanie, she will get back to you when she receives the message) "And if Melanie doesn't get back to me, who do I talk to?" (Melanie will give you a call when she gets back and receives the emails sent) "But who is above Melanie" (Melanie is the only one here and she will get back to you when she receives the message. We sent it urgent so she'll give you a call back tomorrow) "And if I don't hear from her?" (She has a limited amount of time to make outward calls, I can't give you her time frame or schedule. Melanie will call you when she gets back and receives the emails sent). Which is funny, because I was told that corporate doesn't handle finances and can only investigate into it, but returning the money is not what they do. And Melanie doesn't have anyone above her. Not true. After that, I sent in a complaint with the better business bureau and I got the idea right after to call my Sears store. They said they would look into it and would call me back later. Expecting no return call at all, like usual, I called my bank to see what I can do. Four hours later, I get a call from the Manassas Sears store from the manager there whom I had spoken to earlier. She said that I should have received my credit but that it states I have not for some reason. She said the best she could do was file a help ticket for today and then give me an answer tomorrow to see if it can be resolved. If it could not, she told me I was welcome to come to the store and they would credit me back on my debit card for the amount owed. I am waiting for tomorrow before I send anything to the bank and I want to talk to Melanie (who I doubt I will hear from unless they get notice from the BBB that quickly)and the store manager. What I have learned: Don't buy online, buy from a local Sears store. Do not get the home installation and do not have them pick it up. Make them sign a statement saying they have picked up the item. Do not settle for an exchange, they will credit you back, all you have to do is be as pleasant as possible (tears help) and they will help you. Have more than one phone by because they do make notes on the phone number you use (even if you don't provide a name or case number) and they do have your phone number right in front of them when you call. All that aside, never ever buy from Sears. This was the most screwed up experience I've ever been a part of. I have never had trouble like this from any other company before. I partly blame myself for not doing research on the company before making a purchase and I regret using a debit and not credit (always use a credit so your cc can handle things faster). Had I known the horrors (first time shopping at Sears actually!) I would have gone elsewhere. I'm using that $150 to buy some pillows, blankets, and a hammer. Nothing else is worth it in their store and I'm not wasting my money by not spending it. But that $499.88 is mine and will not be kept by them.
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2 comments
candiavla
#155494

I feel your pain. I am on day #18 and still haven't been refunded my $1850.00!

Anonymous
#126345

I know I'm going to get questions about this, so to clarify without editing,

I am not 250 lbs, that was just the weight limit requirement for the treadmill. I am half the weight of the weight limit.

Just so that is clarified. C:

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Review
#175826 Review #175826 is a subjective opinion of poster.
Service
Sears Repair

Sears customer service non-exixtent !

Tried to place order for lawn mower & tiller by calling local store. Was told I had to come order in person or order on the web. Tried to order on the web, every time I added the item it increased the price by $40. Finally got a customer service rep...held for 10 minutes or so and was told that the web pricing was in error and the could not honor it because of some fine print somewhere...neither place gave a damnm about lost business...my $800 will be spent with a competitor of which there are many...Steve in Texas
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1 comment
Anonymous
#126328

Spend your money at Lowes or HomeDepot! Sears doesn't want our money, they offer NO customer service!

Review
#175688 Review #175688 is a subjective opinion of poster.

Sears in Auburn, Indiana - Talk about impersonal!!!

What ever happened to walking in with a resume and talking to the manager??? I took out all my contact info, But I hope someone gets a laugh out of this. Dear Thank you for contacting Sears Holdings Corporation. For further assistance, please contact our Corporate Office's Human Resources department at 1-888-88-SEARS. Thank you for taking the time to contact us. We value you as a Sears Holdings Corporation customer, and we truly intend to provide you with the best possible customer service. > >> >>>> Sincerely, Monica W, Retail Customer Care Sears Holdings Corporation >> > > >Original Message Follows: ------------------------ > Dear Jacob G., I tried that!!! If you had read the e-mail I sent you, you would have seen that she gave me a toll free number to call. When I called them, they told me to talk to the store. Maybe I should have borrowed her phone and just handed it to her. Let HR fight it out with HR(?). You people are ridiculous!!! > >--- On Tue, 3/16/10, Sears Customer Relations wrote: > > From: Sears Customer Relations >Subject: Re: Other (KMM8398702I15977L0KM) >To: >Date: Tuesday, March 16, 2010, 9:58 PM > > > Dear > >Thank you for contacting Sears Holdings Corporation. We appreciate your >interest in working for our company. Unfortunately we are unable to >assist with your inquiry via email. For further assistance, please >contact the store at which you applied directly. > >We appreciate your business, and value you as a customer. We certainly >hope you will continue to make Sears Holdings Corporation your choice >for quality and value. > > >Sincerely, > >Jacob G. >Retail Customer Care >Sears Holdings Corporation > > > > > > >Original Message Follows: >------------------------ > >Name: | Address: | City: | >State: IN | Zip: 46738 | Country: USA | Day Phone: | >Evening Phone: | Email: | >Comments: Hello, > I am writing in reference to your hiring policy. There is an opening >in the auto care center at my local Sears. I seen the ad online. I have >tried to apply on-line, and everytime I enter my information, I get sent >to a page that says I don't meet the qualifications. I have held ASE >certifications, and worked on vehicles longer than the manager at that >store has been out of school. > If the problem was with the aptitude questions on the application - >consider this: One of the questions was "Do you take risks at work?"(or >something like that). I answered yes. I held a position as a >firefighter, it's part of the job. Another question was something like >"do you see problems at work that aren't your fault?" Well of course I >did, you don't bring a car to the garage normally if it is working good >or call 911 before problems start. > I went to the store, the HR rep. stated she could not do anything - >including even take an application or look at my resume. She then gave >me a number to call. The man I called said he couldn't do anything and >told me to talk to the HR dept. at the store. I( think I'm glad that I >can not apply to your company, whatever the reason may be. I am sorry >that you will be missing an excellant automotive tech who believes in >hard work and doing the job correctly.
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5 comments
Anonymous
#147821

Why would you want to work for squears anyway they would reall *** over as an employee

Anonymous
#147820

help

Anonymous
#126142

Get over it. Obviously you were not good enough for the job.

Enjoy flipping burgers.

By the way, in today's society, it is don't call us we will call you. if someone came in unannounced with a resume wanting an interview on the spot without actually applying like you said, I would laugh and tell them to *** off.

Anonymous
#125917

You did not get a job so you are throwing a tantrum. Temper tantrums are for two year olds no wonder they did not hire you.

Anonymous
#753953
@Irish

I think you are. SERIOUS candidate for SEARS

You are about as ignorant as they are :x

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Review
#175264 Review #175264 is a subjective opinion of poster.

Sears didn't honor advertised rebate.

I received a Kitchen-Aid mixer for Christmas. It had a $20 rebate. I submitted all requested information on-line within the specified period. That was 12 weeks ago. I called them today and was told this was not eligible for rebate. Received all rebate materials at time of purchase which did state that it was eligible for rebate, including a rebate receipt and the program code. Their website shows it is still "in processing." I've been a Sears customer for 40 years, but will never set foot in one of their stores again. Buyer Beware - Sears does not honor their own rebates.
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6 comments
Anonymous
#126138

Your ridiculous. You received it as a gift so of course you cant get it.

Customers like you is what kills businesses. Get a life ***

Anonymous
#753891
@jla678

Who do you think you are? You are rude and ignorant and YOU are the reason sears is going down the tubes. Go away we don't want to hear anything from YOU.

Anonymous
#125232

DEAR SEARS DIDN'T HONOR ADVERTISED REBATE:

I’m sorry to hear that you are having an issue getting your rebate for the mixer that you received at Christmas. My name is Shayne W. and I am part of the Sears Cares escalations team. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the reference name of (Kitchen-Aid mixer) for reference to the issue.

Thank you,

Shayne W.

Senior Case Manager

Anonymous
#124740

Sometimes it's not the $ amt., but the principle of the matter. If stores will not honor a measley $20 rebate, what else will they not honor?

Anonymous
#124602

Are you seriously THAT bent out of shape over $20? If you're so hard up that you spend 12 weeks worrying about a whopping twenty bucks maybe you shouldn't have bought the mixer in the first place. Let it go.

Anonymous
#753892
@JLI83

Do you WORK for Sears? They never honor anything they promise and soon you will be out of a job.

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Review
#174846 Review #174846 is a subjective opinion of poster.
Product
Sears Website

Sears in Seattle, Washington - Dishwasher

It sucks when you leave work early to meet sears for a repair and they dont show up or call. The other thing that sucks is that when they come out they could give it a shot and bring the parts related to the problem.It would save them a trip and keep me from leaving work early. This has happened several of times and im out a lot of money.The Kenmore Elite worked good for one year and sears has tryed to fix it for one. My dishwaser is still broke and the warranty is almost over. I will never buy at sears again.
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1 comment
Anonymous
#124173

Dear Dishwasher,

We are sorry to hear about the problems that you recently experienced you’re your Kenmore Elite dishwasher. We can only imagine the frustration this has caused you and we would like the opportunity to assist you. My name is Shayne and I work for the Sears Cares Escalations Team and we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so that we can further discuss your concerns. Please provide us a contact number and the phone number dishwasher was purchased under and we will call you at your convenience. In addition, include your screen name (Dishwasher) in the email so we can reference to your case.

Thank you,

Shayne W.

Senior Case Manager

Sears Cares

Review
#174757 Review #174757 is a subjective opinion of poster.
Service
Sears Repair
Loss
$2500