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Sears review in Jamestown, New York: Sold me a rototiller that is junk

my 2 year old crapsman rototiller, used only on my home garden, first year started making a terrible noise, under warranty, stopped at the lakewood ny store where i bought it. they sent the repair man out a week and a half later, he listened, said it needed a new transmission, he would order it ,have it sent to me then i conntact him to fix it. the whole process took over a month during growing season, this year the main stem that comes up to the handle w/all the controls broke, i took a picture to the store, dept mgr. looked at, no sympathy, bring it in ,pay 29.95 and they would give me an estimate of repairs, i feel this is a design fault, also the tines bend and break easily, 16.00 each, and i pay postage to have them delivered to the store.
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Review
#182437 Review #182437 is a subjective opinion of poster.
Service
Sears Repair
Loss
$499

Sears review in Great Falls, Montana: Order Not Fullfilled

Well Sears thanks for screwing me over! I order a rain barrel online and I have yet to receive it it has been about a month. I called customer service twice and they told me that it was in processing. I now realized I cannot get a refund unless I refuse the order or take it back to the store. Well isn't that nice I get what I ordered then I want to take it back. Maybe I will get my rain barrel in December when I could take advantage of using it. I will never order from you online again. Your customer service is poor. I am glad I threw away $150 because who knows when my orde will show up. Please be careful ordering from Sears online because once the order is place your screwed and have no recourse because it is stuck in processing and could be forever. Thanks Sears, you lost a customer today!
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Review
#182385 Review #182385 is a subjective opinion of poster.
Before I purchased the 4 cycle gas line trimmer from Sears I specifically asked two sales people what Sears' return policy was. They told me that I can return the product within 90 days no questions asked. I purchased the trimmer and was not impressed with its...
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2 comments
Anonymous
#150451

The restocking fees are also on the front of the receipt. Besides, all major retailers print policies on the back of the receipt.

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Review
#182375 Review #182375 is a subjective opinion of poster.
Service
Sears Sales Representative
On May 16, I received delivery of a refrigerator I had purchased online at sears.com. The refrigerator has 2 error codes on the water/icemaker display where the temperature should be. The men who hooked up the refrigerator said they had never seen these codes before...
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1 comment
David
Sears Response
#145350

To Dforce732,

First allow me to apologize for the delay in finding this post. I’m very sorry to read about this issue with your new refrigerator. We certainly don’t anticipate issues with new appliances, and when issues do arise then we will absolutely set up a replacement for you. Sears does not carry stock of appliances, however. We order direct from the manufacturer on new purchases and replacements, and we are at the mercy of their manufacturing delays just like our customers unfortunately. This being said, you have most certainly been inconvenienced by this and we would like to step in and help with this. We do have some options that can make this right for you. My name is Brian and I am part of the Sears Cares Escalations team. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated by this situation. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Dforce732) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

With Official Company Response
Review
#182232 Review #182232 is a subjective opinion of poster.
Service
Sears Replacement

Sears bad interactive customer experience lost one of their potential customer today!!!

Sears bad interactive customer experience lost one of their potential customer today!!! May 7, 2010 Edit All the management Guru's says customers are most important, customers are the ones because of which you are in business, but only few care about providing good customer experience. key points: * The chat representative had no idea what their inventory was, he said they don't offer the product I was looking for online and I should better go and check the stores * Look at the conversation tone " Its very aggressive and non-pleasing". * At the end look at the weird sentence about my life: Its so unprofessional http://asmita016.wordpress.com/2010/05/07/sears/
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1 comment
Anonymous
#144159

I agree they can be a pain. I have shopped there before and had an unpleseant person wait on me.

But you can't say the company is bad because of one person. Every job has a bad person working there or a few. most of the time beleive it or not they are doing what they are told. Even if they dont want to.

Like any job. As for the managers saying. It is kinds going out the window lol. The reson they get like that is because of all the people that try and rip them off.

They have to stop it somewhere. People go to many lengths to get what they want even if they have to argue. Thats just how people are. You witness that in every job.

I agree but they are people just like us. people doing there job to make a living thats all. Ease up a bit. it doesnt help anyone otherwise.

Just my take thats all. :)

Review
#181557 Review #181557 is a subjective opinion of poster.

Sears Customer Service

I purchased a Craftsman weedwacker and while assembling it I noticed that a trimmer head listed in the parts manifest was not in the box. I called the number listed in the owner manual for damaged or missing parts to request the missing trimmer be sent to me. The first customer service representative did not know how to order a part to be sent to me so he transfered me to his supervisor. I explained to the supervisor that I was missing a trimmer head and could he send me one. The supervisor said he would SELL me a trimmer head but he would not send me one for free. I calmly asked him to look in the owners manual for the parts listing and see for himself that a trimmer head was included. He said the manuals were generic and printed for all weedwackers and therefore didn't apply to my weedwacker. I told him that the owners manual cover only specifies my weedwacker and the Model number is referenced throughout the manual. At that point the supervisor became very indignent and rude and starting calling me *** for thinking he was going to send me a trimmer head for free. He then rudely asked me if there was anything else he could do and I asked him for the address of Sears Customer Service as I was going to file a complaint about my treatment by him. He quickly rattled off an address that I couldn't even understand and humg up. To say the least I was very angry with Sears. I have purchased many products from Sears for years and have previous to this incident been very satisfied with them. I started searching on the Internet that evening for the Sears Customer Service department address and came across this site. I started reading some of the complaints and noticed that there were responses for Searscares.com that seemed to address the complaint issues. So before writing a complaint on this site I send an e-mail to Searscares.ocm about my problem with the weedwacker and Sears customer service not really expecting too much. To my surprise I received an e-mail back from Andrea at Searscares.com telling me she would investigate my complaint. After some more e-mails and telephone calls between Andrea and myself she informed me she could send me a Sears gift card in an amount sufficient to purchase the trimmer head at my local Sears store as a resolution to my complaint. Since all I wanted was the trimmer head this was satisfactory to me. Andrea also apologized for the manner in which I was treated and told me the Customer Service Representative would be spoken to about his unacceptable behavior. A few days later I received the gift card in the mail and then a followup telephone call just to confirm that I was satisfied with the resolution of my problem. So give Sears a chance to resolve the problem by contacting Searscares.com. I know that Andrea helped me resolve my problem and restored my confidence in Sears as a customer. Dave
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Review
#181359 Review #181359 is a subjective opinion of poster.

Sears review in Indianapolis, Indiana: Refused to take care of re-order problem they had created.

Sears ordered parts for me for my tiller at their store. when I went to pay for it realized they charged me for shipping to my home address, asked about this and they said that was the way they ordered parts. That it had to be sent to my home. When parts arrived was the wrong parts. I had given them the correct information, directly from the tiller. took parts back to store, explained problem of wrong parts, their response was for me to deal with it. I explained that I had them order just so no problem would come up. I then told them I felt they should take care of reordering and sending parts back, Their response was "Its your problem to deal with not ours". Sears may look back and see that I have been a very loyal customer for over 40 years all of my appliances etc have been through them . This will no longer be the case . Sears needs to learn about valuable customer service. When the question is ask, what happened to Sears take a look at complaints about managers, complaint resolutions, and product quality. to bad a good company gone bad.... John Bingaman
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Review
#181292 Review #181292 is a subjective opinion of poster.
Service
Sears Shipping Service

Sears review in Tampa, Florida: Why do I have to talk to 8 people just to get an Estimate on an Air Conditioner

I had to talk to 8 different people and was give 3 different phone number just to have someone come by home to give us an estimate on a new central AC unit and windows. I AM READY TO SPEND GOOD MONEY! I even started calling around the SVP's at the company to let them know how much of the run around I was getting. Admins didn't want to talk to me and I was transfered from one voicemail to another. Sears remove your head out of your *** and help a potential customer out!!! I guess they don't want my business.
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Review
#181258 Review #181258 is a subjective opinion of poster.
Loss
$5000

Sears My Home

Sears MY Home repair is unreliable. I will never again buy a Sears item that might require in home service. My lawn tractor was scheduled by Sears to be repaired May 4. That day, Sears called to say that a tech had a family emergency and the repair date was cancelled. They did not offer the day after for a repair, but May 29. After some arguing they scheduled a May 15 date. Sears MYHOME schedules appointments at their convenience, not at the convenience of the customer. Further, I cannot find the name of the executive in charge of operations or the name of the president of the company to e-mail.
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2 comments
Anonymous
#142655

At one time sears was my favorite place to shop.Several years back I purchased a Craftsman self propelled mower. after several service calls I threw it away.Returned ratchet with broken tooth was told it wasnt bad and they didnt replace it.Yesterday I went to purchase severa Items , after standing several minutes with my cane I could no longer wait for a salesman est.time 20 mins.I dont think I will return.

David
Sears Response
#142467

To SearsMyHome,

I am very sorry to read about this issue with the service on your lawn tractor. Unfortunately with lawn and garden season starting, people are pulling their lawn tractors out of storage and finding out that they need service on them and most of the lawn and garden certified technicians are booked solid with these service calls. There are times when techs are delayed or God forbid have a family emergency and that will cause everything to be pushed back. Of course we do all we can to get those impacted customers the soonest service due to that fact and you shouldn’t have to wait so long for your service. My name is Brian and I am part of the Sears Cares Escalations team. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated by this situation. In the email, please provide a contact phone number and the phone number the tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (SearsMyHome) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

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Review
#181147 Review #181147 is a subjective opinion of poster.
Service
Sears Repair
Sears Automotive in Minnetonka, MN was supposed to fix my left rear wheel bearing and in the process broke my ABS (antilock brake sensor). After they damage was done they called me to tell me about it. Now they are saying they are not responsible and I am responsible...
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3 comments
Anonymous
#156184

Similar ABS light issue (in my case after rear struts replaced) was my experience too.

It's like oxygen sensors on exhausts.

Sometimes, even a careful tech will break a sensor. It's an 'aw shucks' moment. Sometimes the tech can't tell ahead of time they might have an issue taking out a part that might damage a sensor.

But, the tech should still admit he snapped the sensor or broke something and Sears should do the right thing.

I don't understand why shops employ hacks that continually deceive people when they are the cause of a problem.

Once a pattern is established, I'm sure the service manager knows who they can count on and who does stuff-ups that need to be fixed. It's all about attitude, not ability.

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Review
#181071 Review #181071 is a subjective opinion of poster.
Service
Sears Repair