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Sears ships leaky washer - water everywhere.

Just took delivery of a Sears Front loading washer and it's leaking on the inside. I have 2 gallons of water on the floor. To top it off they took our old washer so now we have no laundry for a family o five. The plastic inlet manifold on the inside is cracked on arrival and spraying water everywhere inside the machine. Sears service says it will take one week to arrive and repair and they will charge us for the broken parts. And to think the reason I bought from Sears was the supposed good service. Peter Dunphy Fredericton NB Canada
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Review
#174100 Review #174100 is a subjective opinion of poster.
Service
Sears Repair

Sears in Newark, New Jersey - Worst Return Policy Ever!

I recently purchased a wood garden arbor from Sears.com. To begin with, the pricing was very reasonable even though they charged $90 for shipping. The problems bagan however when I received the shipment. It took roughly a week and a half for delivery and when UPS delivered the package the box was pretty banged up. They dropped the box off on my porch when I was not home, so I did not have the option to refuse the package. After opening the box, I found that numerous parts were damaged and broken. I immediately called Sears customer service to replace the damaged item. Unlike other online retailers, they do not "replace" damaged merchandise. Instead, they instructed me that they would have to send UPS out to my house first to verify that the product was damaged and to determine whether it was the fault of the shipper or was already damaged from the manufacturer. Then, after a decision is made (they allow 7-10 days to make a decision), the product is shipped back to Sears (another week and a half?). Once Sears receives the damaged product, they will then process a credit (another 7-10 days). At that point, if I still want a new one, I need to replace and pay for the order again myself. I have never dealt with any online retailer with such archaic return/replacement policies for damaged products. I stronger suggest to consider another retailer if you are thinking of purchasing something from Sears.com. As of today (3 days after my call to Sears), I have still not received any contact from either UPS or Sears. Currently, I am trying to deal with the manufacturer directly to see if they cannot replace the damaged parts more quickly. Unless you enjoy dealing with these kind of headaches, DO NOT order from Sears.com.
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Review
#173812 Review #173812 is a subjective opinion of poster.

Sears screwed up practice

So I went to Sears today to shop for a number of items I need for a new house I will soon be moving into. I have picked out over 7500 dollars worth of appliances and misc. items for my new home and the salesman starts in with the "sign up for a credit card" pitch. He tells me Sears will give me 10 percent off my total bill when I put it on my "new" card. Well I want to pay cash which you would think would be good for them and ask for the same discount on a cash option. The sales guy then proceeds to tell me that corporate will not allow them to markdown any prices even though they are offering a discount for credit buys. This makes no sense to me that they will give a price break to someone who may not have the money for the products they are buying but not to an average Joe who walks in with cash in hand. You would think with retail sales down in a "tough economic time" they would rather have my cash than give out credit and run the risk of never getting their money. I was so ticked I left the store and went home and called their 800 number and got the same line of *** from the Supervisor on the phone. I would really like to get all of the things I need from Sears so I am going to call their corporate office Monday and give them another shot at my sale but I am not hopeful they will want to earn my cash. If not I guess I will find another retailer who wants to take my cash.
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28 comments
maxransom60
#131934

Another reason why they want you to get a credit card is so they can not only run a credit check on you, but to sell your information to other companies who will then solicit the *** out of you. So getting the card at one counter and paying it off at the next is not a good idea either.

Anonymous
#131814

What do you want a discount because you pay in cash? You are an *** Good for Sears they are doing what they should.

Anonymous
#843457
@Rhonda

Thank You! Whoever Said The Customer Was Right, Obviously Was A Customer.

We Give Great Prices Everyday And If You Don't Like It, Go Elsewhere! We Don't Need Idiots For Customers.

Anonymous
#130785

tgirl is right. Just pay it off right away.

Even at the same register you bought the appliance from. As for the *** that started this post...

the sears card is not really a Sears card, it is a CitiBank card. Citibank is offering the 10% off with the card. If you use the card, Citibank then turns around and pays Sears for having a customer use that card.

You must be at least 60 years old, cuz cash in hand is not nearly as valuable to a corporation as a credit card with a 25% intrest rate. If they give you 10% off the purchase, then charge you 25% intrest, who is the real winner?

Anonymous
#130532

Bought a Kenmore dishwasher. Failed 4 days after installation.

Sears technician discovered DW defective when it left the factory with a missisng part,foreign bolt in the sump, electrical connections vibrated loose.

Sears informed me to call their Consumer Advocate. Called four times, each time Advocate "not available - will call you", but never received response.

Sears finally responded to a BBB notice that DW last only 10 years and ignored the sale of a defective appliance. No more purchases at Sears by this customr of more than 50 years.

Anonymous
#130506

Why didn't you apply for the credit card, get your 10% discount by putting your purchase on the card and then pay the balance with your cash? Then you have the option of closing out the acccount. No interest, you get to use the cash and get your 10% discount.

Anonymous
#129744

tulegirl I agree with you 100%. I am still a appliance repairman because hey I have to support my family somehow.

I got into this career many years ago after filling out a application and passing a test that I guessed on probably half of. Must have done a good enough job on the test cause they hired me. Most I knew about appliances was how to turn them on and off. Oh I had taken a few apart to tinker with them.

After 1 week in the shop "training" and 1 week in the field "training" which was more like watching the other tech work, I was now a qualified repairman to come work on your appliances. They gave me my tools and work vehicle and sent me on my way. Now after many years I have learned most of what I need to know but no way I know it all. We are pressured into selling "maintenance agreements" and other supplies.

We have minimum requirements of what we must sell and number of calls we must run. Your answers to the surveys you get when you have a repairman out can make or break a repairman. Those are 50% of our reviews and can actually leave a good repairman without a job. When you fill those surveys out please take in mind that these only refer to the repairman that was in your home and not to the company as a whole.

I know I for one am fed up by what this company has become and for an true American company to outsource its call center to India is wrong. Lots of ppl here needed those jobs also. Us repairmen catch a lot of B---S--- from both customers and our own company. We understand your needs to get an appliance repaired quickly but sometimes our hands are tied.

We are required to gain authorization if a computer board is needed and are told to resched part orders 7-10 days out. If everytime you got the parts in early everyone would just call in and reschedule for an earlier date then maybe the company would get the message that it don't take 10 days to ship a part when most can be shipped overnight. They just don't want to pay the extra postage to rush the shipment. I could go on and on but again please don't take it out on the repairman.

Some of us are really trying and going out of our way to make you happy. I know there are some bad repairman out there also so if you get a good one you like request him or her back when you need another repair on something or ask them who they recommend.

Anonymous
#129486

I agree with tgirl. Buy the stuff with the card and then stop at the next cashier and just pay it off.

You've saved 10% and they haven't made a dime off of you. When the card comes in the mail, shred it. My husband works for Sears and these associates are lucky if they make minumum wage, so why not cut them a break. These managers in these stores are making thousands of dollars a year and are pushing these poor associates to get people to sign up for credit cards so they can charge people 29% interest, but the poor *** getting you to sign up for the card doesn't see a dime of it, just all those *** sitting in the head office.

My guess is there's very few Sear's associates that could ever hope to have $7500.00 to spend on anything all at once. :upset Thanks, now I feel better.

Anonymous
#128063

Nightshift422,

(I am not here to defend Sears. I am just adding my two cents in)

Don't take this as being bias here but I work for Sears as an sales associate (I honestly hate the place but it's a job until I am done with college) but I get a kick out of people that come in and pay with cash and want discounts - this is big corp retailer and not some mom and pap shop. Sales associates such as myself would love to give you deals if you paid with cash but we don't run the joint. Eddie and his crooks do. Sears wants you to sign up for credit cards for various reasons; maybe do a no interest plan or take 5 or 10% off you're purchase OR because they want interest to build up on the credit card(s) so Citibank can collect more money off you. Whatever case it is, well this is not a great complaint to file and is quite amusing if I must add. Calling the national hot line in Chicago to complain about this won't get you a penny off you're $7,500 purchase. Sorry but it's the truth and sometimes the truth hurts.

Anonymous
#126801

Sears has made so much $$$ off every house hold in the USA and beyond...including me,buying big ticket items, paying off way before the contract requires. But not me anymore.

I bought yet another set of tires from them. My car doesn't get 3000 miles a year,kept in garage, washed,waxed & armour all'd regularly every 7-10 days. So I choose the tire set w/highest & longest warranty/80,000 miles, or if defective before warranty expires. I take my car in after 2 yrs to show them 3 of the tires have dry rotted & split.

They wouldn't honor the warranty-said I should have kept armour all on my tires!!!Well hello Sears, I did and only one tire on the car showed no signs of dry rot. A continual leak on 1 tire that they'd just pump up when in for service.

Got that fix at an independent tire Co in area, the guy pulled out a tiny nail from tire & plugged it.

Anyone would be *** and desperate to buy anything from a lying deceitful company as big as Sears that will not hold up to its contract. Sears, ain't what it used to be.

Anonymous
#126149

I agree with hater. My wife and I own a dog and cat boarding house.

We have a discount that if you board 5 or more animals, you get a 10% discount. One day, a woman and her white collar yuppy husband come in with 4 dogs and 6 cats. They see my discount sign and demanded they get 20% off since they have 10 animals. I explained that it is 5 or more, not 10% off for each 5.

They immediately threw a childish fit and demanded to speak to the manager. I decided to put own my baseball cap that says "Owner" on it, and I said, I'm the owner, the answer is no. They threw down a bag of $40 dog food causing the bag to break open which was now unsellable. Now, they owe me $40 since they purposely damaged my merchandise since they couldn't get their childish way.

They refused to pay, so I informed them that they were caught on tape on my security camera, and that my lot is covered by several cameras as well so I have their tag number. They tried to apologize and that they would pay for the bag as long as I honored %15 percent off. my counter offer was you pay me $40 and you wont be arrested to theft and destruction pf property, and never come back to my establishment. He paid while he cursed me out.

I then said, "Ok, now I feel threatened, to you want to add being arrested for physical violence to all this?" He realized he was in serious trouble so he bribed me with another $40. I am no crook so I didn't take it. I decided to call all my employees up front, and have him tell all of them what he did, and admit he is a child and apologize. He did!

It was awesome. Get over your %10 percent for not using credit.

Anonymous
#126143

You know what bud? If this is a tough economic time you shouldn't be buying all that ***.

Not only that, a business is out to make money not lose it. I am only 29 years old and I bet you are older than me. I know sears has that offer and has been offered to me but I didn't take it because of the interest rate. I didn't pitch a 5 year old fit nor did I give the guy a hard time nor did I ask if I can get the discount.

I just bought my t.v. and left peacefully like an adult.

Grow up, shut your mouth, and deal with life's rules. You dont like it, shut the *** up and go to another store

Anonymous
#124842

I have shopped Sears for years, never had any problem. I charge alot of stuff on my charge card just to get the 10% off when they the sales, then I turn right around at the same register and pay off the bill, so I saved 10% and paid the bill off in one stop, whats the big problem with using a credit card when you know how to save with it.

Anonymous
#124680

In response to the gal that wrote about the repair man not fixing the fridge. My husband use to be an appliance technician.

I said "use to be". Check this out they laid my husband off, 23 years of experience. They now hire people off the street. Sign a contract as a "repairman" and you agree to receive a set amount paid per service call.

Absolutely no experience required and they have no insurance to cover them for flooding or any damage they do to your home. This is purchased by these so-called "appliance repairmen" None of them have insurance because of cost and stupidity. They are told that Sears is not responsible for accidental coverage. Sears is not responsible for any damage done to your home.

Way messed up. In my opinion I would not buy or have anything repaired by sears due to their policies and carelessness, and due to the lay-off of an educated man with 23 years of experience and a 98% complete(no repeat calls to customers home)held for 12 consecutive years. All Sears is interested in, is taking your money.

With the exception of the $7500 worth of appliances. Not a real bright corporation!

Anonymous
#124608

Are you really that naive? No store in its right mind would prefer their customers pay in cash.

Credit cards bring in the $$$ to the company through interest/fees/late charges, etc. That is why the 10% off is only for those who open a new charge account, to entice you to do so. Then they turn around and wallop you with 25% in fees and interest. The customer thinks they're getting a bargain when in actuality they're paying more money for the same stuff they could have bought with cash and be done with it.

Don't waste your time and effort complaining, because to be honest, none of them are really going to care. They WANT the interest; they WANT the fees; they WANT you to maybe mess up and pay late or stop paying altogether on this credit line. Its how the money system works.

They don't profit nearly as much from cash as they do credit. Keep that in mind in the future.

Anonymous
#124377

Sears may be a chain store or a private franchise. I bought a grill at a franchise store- it came damaged (even though I'd asked them to check before I took it,) I returned it.

They said they'd order another which might take 5 or 6 weeks to get from the Sears warehouse over 800 miles away. I looked online and a Sears (chain store) a 100 miles away had several.

But the two stores get the inventory differently and wouldn't share with each other and wouldn't help me.

Interesting thing the chain store a 100 mi away, when I called totally unboxed a grill and inspected it and guaranteed it would be in perfect condition. I drove the distance- had lunch w/ friend picked up my grill- and been happy since (won't do business with local store.)

Anonymous
#123821

I bought a fridge from sears, the delivery guys didn't install it, they ran out the door after dropping it off. Then the thing didn't work at all, service guy came and installed a new motor, then it started leaking water all over my food.I complained, asked for a new one since this fridge seemed like a dud, well, no way were they going to give me a new one.

8 months later I've got a towel in the top level and wringing it out every day, Sears SUCKS! their service is horrible.

Anonymous
#123369

Patrick - good luck with cash and as a small business owner you may be correct...Not the case with a large corporation...1st, the Sears Card is owned by a 3rd party so all risk transfer is to Citibank...Sears or most retailers do not care if the customer pays or not...They still get paid...It is up to Citibank to collect from the customer...

Also, in major retail chains, internal theft is a huge problem with high turnover...It has nothing to do with Sears, but in general large retailers suffer from cash because of cashiers that find creative ways to steal cash from the drawers...In a small business where you might have more oversight and control, it might be easier and cash may make more sense...Not in large retailers like Sears...

Also, negotiating with a major chain is not as easy as you may think...The prices are set with corporate...If you buy 2 million in furniture, I doubt you go to a chain, but a distributor that has volume pricing...Although $7500 sounds like a lot, it is not an unusual sale for Sears...

Anonymous
#123271

I've had just the opposite happen to me at Sears. Last summer our window airconditioner went out.

I went to Sears and found the one recommended for our size home was not on sale. One of the smaller models was and one of the larger ones. I didn't want to buy one to small but to large can be a problem too. When the sales lady came over to help, I explained to her my problem.

She volunteered to see if she could get a discount on the one I wanted. To my delight, they knocked off $100.00. I was very happy.

I have shopped at Sears all my life, for the most part you can't beat them. They have very good sales.

Anonymous
#123064

As a business owner I will tell you one thing: they lost the profit from the markup. 100% of a sale of $0 is still $0, as opposed to 90% of $7500. As far as cash being an accounting nightmare and a "risky tender"... that's ridiculous. Yeah it's a bit more difficult to track, however with the average default on credit at 10% right now and the average default on cash at 0% (imagine that...), I would have to say the cash is definitely a better deal for them.

As to the "you can't make up your own deals and haggle with the sales people," you're right. Management generally doesn't give that kind of power to their front line sales people. Ask for whomever has the ability to make the discount and talk to them; $7500 gives the purchaser a bit of bargaining power. How do you think Sears obtains their products? "If I buy $2million worth of furniture from you, I want a 10% discount." It's called bulk breaking and this is simply doing it at a smaller scale but when a department is only pushing 1-2mil/year, $7500 adds up (or $6500).

Anyhow, that's just my 2 cp.

--Patrick

Anonymous
#122497

Do not belive thaty you,re getting a discount by using your sears credit card. At 30 precent interest rate on that card you would have paid for that item at least 20 times over. Piad cash and save!!!!!

nightshift422
#122047

UPDATE

I went to a large home improvement store

that sells all the same items for my home and low and behold they were happy to cut a slice off the top of their marked prices. I got a little different patio set and GE washer dryer instead of Kennemore but all in all the same items.

The same exact fridge was a little less and at the end of the day savings were greater than 10% so thanks but no thanks Sears!!!

Anonymous
#121916

This is easy fix get the credit card save $750.00 (10%) and pay off the card since you have the ca$h and then close the account.

nightshift422
#121600

And we wonder why our economy is a mess

Anonymous
#121595

If you understood retail, this would make more sense...First off, cash is a disaster to a retailer anymore...It is a risky type of tender that causes lots of accounting issues...

Also, Citibank owns the Sears Card and they subsidize the 10% discount by using the Sears Card...I don't believe your cash or your bank will do the same if you wanted to write a check...This allows Sears to give the discount to people who put it on their Sears Card...

Just thought you needed the other side of the story and the reason why...It is not uncommon for people to feel this way and is understood...

Anonymous
#121538

I don't think Sears is a swap meet I just want the best deal for my dollar.

If they can give 10 percent to attempt to put the public deeper in debt and backdoor fees you would think they would extend the same to get my sale away from their competitors

Anonymous
#121503

If this were my situation I would have paid for it with M/C and gotten 7500 redemption points and the heck with Sears cards. Those points add up quickly and come in handy for birthday and holiday presents.

Anonymous
#121457

You were willing to pay the 7500+ price before the sales assistant told you about the credit card deal. It is an incentive to get you to sign up for the card.

Sears is NOT a swap meet.

You can't make up your own deals and haggle with the sales people.

EVERY major department store has the same credit card promotion. Get real, you know they would rather make more $ from monthy charges and fees, than from your one time payment.

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Review
#173748 Review #173748 is a subjective opinion of poster.
Loss
$7500

Sears does not require installers to have business licenses

If you decide to use a Sears or ServiceLive installer please verify that they have a business license for your city. Many Sears installers have no business license or certification of any kind, except that they are approved by Sears. ServiceLive (a subsidiary) shows how many licenses or certifications are claimed by every business under every employee name. If they show '0' it means they are not holding a business license anywhere. Do you really want someone in your home who is unknown to your municipality? Do you want someone who does not register to do their business in your city? Do you really want someone whom your city cannot find or verify?
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2 comments
Anonymous
#294751

Sorry but you don't have a clue!

I am a Sears certified contractor in Illinois. We are required to take out licenses and surety bonds with any municipality that requires it.

Sears refunds us the cost. Sears also pays for any permits needed. See how many companies do that with their contractors. We are required to do a background check every 2 years.

We have to report every employee that we have ,and background checks are done on them.

I take great pride on the work that I do and won't settle for OK, Good enough! People depend on Sears to give them great work at a reasonable cost.

We are not scimping on the old family recepie.

Anonymous
#751400
@Don from Sears

So explain to all of us who dont know why everyone is getting substandard installations if you are all so competant. All these people are not lying so what you are telling us is simply not true.

You are on a sinking ship that i suggest you abandon or you are going to go down with it.

We may not know the situation but we DO know we are unhappy with the work you are doing regardless. Are you one of the people that BIDS on the job once it is offered?

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Review
#173360 Review #173360 is a subjective opinion of poster.
Service
Sears Installation

Sears in Austin, Texas - Delivery Sucks

So I went online to find a infant car seat. I found one, that site was sold out so I googled it. other sites were sold out except Sears.com so had to have it. ordered and expedited the shipment because baby shower was coming up following weekend and wanted it there. here comes the date it was supposed to arrive, nothing. called customer service, all i got was oh i don't know why you haven't received it...just giving me the run around. week later and still no car seat and I'm due in 2more weeks.
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1 comment
Anonymous
#751392

I thought you said it was for a baby shower and not yourself.

Get your story straight.....

Review
#173211 Review #173211 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$125

Sears *** Diehard Platinum and company policy

Purchased Omni battery 3.5 years ago; it lasted 1.5 years. It was replaced (after being refused by one Sears shop as the Omni was no longer carried) by a Diehard "Platinum" at a different Sears auto shop. 1.5 years goes by and THIS one fails. I am told at Sears that since I don't drive this car often and keep a battery minder on it (I drive it about once a week) I ruined the battery with the battery minder as this is the incorrect method to charge this type battery. There is no mention of this anywhere including the warranty info that gives care and feeding info. It was then pointed out to me that although not mentioned, Sears sells the "proper" charger. Funny that the charging circuit in the car (1994 Toyota Supra) is fine for either lead acid or these "super" batteries. I gave up and rather than drop another $100+ on another POS I took the cheapest battery out with me, a Diehard "Gold". I now see that this is yet ANOTHER POS that Sears sells. Doesn't matter, I'll never walk into a Sears store or auto shop again for the rest of my life. No wonder Sears is living on borrowed time.
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Review
#172626 Review #172626 is a subjective opinion of poster.
Warning!!! Stay away from Sears appliances. If the work that is fine, but if there is a failure and you need service the fun begins. Sears Customer Solutions sent me to the Service Smart Agreement Division who in turn sent me to Customer Solutions again. Around and...
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36 comments
Anonymous
#1132950

Just had dealings with Customer Solutions and was sent round in circles. Never again will I buy a major purchase from Sears.

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#172577 Review #172577 is a subjective opinion of poster.
Service
Sears Repair

Sears in Madison, New Jersey - Never again

Waited for my new washer all day . then was so happy to see the truck. when they took the washing machine out of the box ,it was an old , no knobs broken one that was repacked!!!!!! I have 4 kids I need my washer now i have to wait 2 more days for a new delivery. no one HELPED me when I called the Delivery department . I couldn't even understand the man on the phone!! very PISSED and I will not buy anything else from sears AGAIN!!!!!!!! next time I need an appliance i will head to home depot
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Review
#172508 Review #172508 is a subjective opinion of poster.
Loss
$525

Sears in Columbia, South Carolina - Disappearing Matteress Warranty, more then Pain in the Back

I have attempted on 2 different occasions to resolve a problem that I have with a $1,000.00 product I purchased from your company directly, online and had delivered. The product is your Top-of-the-Line foam mattress, Queen size #5610, Imperial #64003, manufactured by Sealy 12/2007. This product was advertised and sold with a 10 YEAR, No Pro Rata, Exchange Warranty. We've had it for 2 years and the problem with it is the ability to SUPPORT OUR BODY WEIGHT after a year and a half. That is what a mattress is supposed to do. When we first called to exercise our warranty we got the runaround with calling 3 different 800 numbers, dropped transfers, wrong department, etc. When we finally got a correct phone number and spoke with a CSR, we were forced to jump through so many hoops to provide your company with erroneous "proof" that there was nothing wrong with the mattress. It is designed to SUPPORT BODY WEIGHT. Un-weighted it looks fine, but it is not for decoration, it's to SLEEP ON. I weigh 195, my wife weighs 115. We're not over weight yet after the first 18 months the mattress no longer supported our bodies like it did when we bought it. I was forced to tear down & photograph our bed frame, (a Thomasville, Oak Sleigh Bed with supports) the box spring and the mattress with a straight edge and ruler. That's fine if you want to measure a dent in a solid object like a dishwasher or a mattress with STEEL FRAME & SPRINGS but totally irrelevant on a FOAM MATTRESS. I sent in the photos via fax as instructed and after 2 weeks without hearing a word from Sears I started calling in to check the status. Several calls later I was told the photos were not of a quality that could show the straight edge and ruler clearly, this time I was sent instructions, thanks for letting me know, so I tore everything down again, took more photos and emailed them in. 2 weeks later, still without a word from Sears, I called in to follow up. I was told by the CSR that there was nothing wrong with my mattress, amazing you can tell that from a picture. Let me state again, You sold me this mattress to SLEEP ON, not to store my bed linens on. It looks great when there is no weight on it but a bed sheet, after all, it is FOAM RUBBER. When either or both of us put our bodies on it, the mattress becomes a funnel and drags our bodies into the center. We purchased this mattress because we wanted a FIRM, FOAM sleeping surface and it was for 18 months. It eliminated our aches and pains from the 10 year old spring mattress it replaced. We were happy, for 18 months. When I finally spoke to CS "Manager" named Christopher, that rejected my photos and said they proved there was nothing wrong with my mattress I attempted to explain that a HEIGHT measurement doesn't represent its ability to support WEIGHT and that is not an accurate way to determine the condition of the thing I bought to SLEEP ON. Even a broken clock is correct twice a day, that doesn't mean it's not broken! He was VERY INSULTING, and couldn't care less about my request for a warranty replacement. It has a 10 YEAR, NO PRO RATA WARRANTY. I didn't want my money back, just a replacement under the stated warranty. He refused and treated me with disrespect. I am the customer, I may not always be right, I am ALWAYS THE CUSTOMER. I wasn't asking him to pay for it out of his pocket, just process the paperwork and fulfil you obligation to your customer. We requested a service rep from one of your locations to please come and lay on this thing, he told us to bring it to a store. It's not a defective clothes iron, it's a Queen Sized Mattress and I have a 2 seater car. Every morning we wake with aches and pains that we don't have when we sleep somewhere else. Please, PLEASE, contact me and MAKE THIS RIGHT. I have the tags and specs from the mattress stapled to the warranty card. I'm not making this up! Please respond. Thank you, John Stiles Summerville, SC
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2 comments
marleasg
#312051

John,

It is geniuses like Rob that are the problem. How can a mattress that is nearly new not be defective???

The magic 1 ½ “ is part of the scam. The cover will pull up even if the mattress is down.

Shame on Sears and all of these crooked tactics.

The mattresses they made 10 years ago did not have these problems. Cheep material does not mean a cheaper price. Rip Off, Rip Off, Rip Off!!!!!

I can say this, because I have been fighting this myself.

We got two bad mattresses, they won’t do anything about mine either.

I have seen how they treat customers first hand, and realize I can’t win.

I will however tell as many people about this as I can. You should too. I wish I had been told about this before I bought.

I promise I will never buy anything from Sears again. I am hoping for them to go completely out of business. This is better than they deserve!!! I hope I am helpful towards that end.

:sigh

Anonymous
#168498

John I service mattresses for all the major stores and manufactors, They all require a dent over 1 1/2 inches deep to consider it defective. Trust me when I tell you IF there is something wrong with your mattress, it will sag unweighted over 1 1/2".

The bed has broken in and conformed to your usage (which is normal usage and normal conforming)it is too soft for you at this time but it doesn't mean it's defective.

It's just no longer a good match for you. It will bow and sag if defective.

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Review
#172449 Review #172449 is a subjective opinion of poster.

Sears ignores us, but they can't ignore YouTube

I have noticed that Sears does not seem to action the hundreds of blogs I have seen complaining about things. I have decided to take a different tactic - a catchy rap about my various problems with Sears on YouTube: http://www.youtube.com/watch?v=kj9NnUocvtw I think some media attention would turn up the heat. Here is my 'Yo, Yo, Sears' rap: Aw yeah, this beat goes out to my hommies The peeps on the Blogs The peeps on YouTube And the peeps still on Hold I bought a Sears snow blower in two-thousand and two It's getting pretty old now and went a bit askew It stopped moving and that's important to me Try pushing it into a snow-bank and I think you'll agree I called Sears service 'cause they have the proper parts But choosing them for service is where my trouble starts The tech came over to fix it like new I figured out later this guy had no clue Yo, Yo, Sears - I'm talkin' to you direct Give your Customers some respect Good service used to be your proposition Now it's a telephone inquisition As it turns out, my Axle Bolt was rusted And the wheels don't turn when that Bolt is busted The tech put in a Shear Pin instead That's the pricey repair I now dread Used it 5 minutes, then had the same issue Sears did not apologize or offer a tissue I looked at the manual and the parts were wrong He used a Shear Pin where an Axel Bolt belong Yo, Yo, Sears - I'm talkin' to you direct Give your Customers some respect Your Technician is apparently unskilled So I would appreciate getting unbilled When the tech suggested fixing it with a weld I knew his abilities really smelled So I fixed it myself using the parts in the book But you charged my credit card, so I'm on the hook They said call 1-800 to get back my beans The call would be answered in the Philippines For a month I called, you did not call back Then you hung up on me, I think that's whack Yo, Yo, Sears - I'm talkin' to you direct Give your Customers some respect Your Customer Service is not funny And I would like back my money
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#172212 Review #172212 is a subjective opinion of poster.
Service
Sears Repair
Loss
$123