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I have noticed that Sears does not seem to action the hundreds of blogs I have seen complaining about things. I have decided to take a different tactic - a catchy rap about my various problems with Sears on YouTube: http://www.youtube.com/watch?v=kj9NnUocvtw I think...
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1 comment
Anonymous
#185346

I got on a lay away plan for a tv, due to a personal emergency was 2 dys late on pmt due, hurried up and walked it in only to find the lady said her screen showed my layaway plan was cancelled, no reason and i will get refund... now no tv all these months wasted, gotta start over. what kind of *** is that???????????

Review
#172210 Review #172210 is a subjective opinion of poster.
Service
Sears Repair
Loss
$123

Sears in Shelbyville, Kentucky - Tire Department Rude

I purchased tires from sears in Frankfort Ky,and when I had a blow out they have put off ordering a tire for 2 weeks.They never tried to help in anyway. I'm driving on my spare and it does not seem to matter to them. I WILL NEVER RECOMEND Sears for ANYTHING EVER AGAIN.I realize problems happen but try to help instead of putting it off as if it will go away. I offered to pay the difference on another set of tires but this was unheard of.I have alot of Sears products but never again.
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Review
#171968 Review #171968 is a subjective opinion of poster.

4-6 weeks without dryer - waiting on Sears repair

We called for a service call on our dryer due to a strange noise it was making on February 1 - soonest the repair person could come out was Feb. 10, which was rescheduled to Feb. 18 due to bad weather. On Feb 10 our dryer totally stopped working. We called to bump up our appt but were told they could not accommodate our schedule. We know what will happen - the repair person will come out, diagnose the problem, order the part which will be shipped to our home and then we will have to call back for another appt which will take another week or so to happen... what is the benefit of having the extended warranty? I could spend the same money and have my dryer fixed and running by a local repair company within days.
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Review
#171437 Review #171437 is a subjective opinion of poster.
Service
Sears Repair

Beware of SEARS.COM

Their item descriptions are deceiving, so ensure you read their product descriptions fine print, thoroughly, before you make a purchase from them. They used a perfume bottle on a perfume powder description so I was deceived into thinking I was purchasing perfume when I actually purchased powder! Then when I requested cancellation, within minutes of ordering, they claimed they could not cancel the order. They said I could "refuse" the delivery, but they could not "refund" the shipping charges. Talk about a dishonorable way of taking someone's money. I believe that this is the reason so many companies are falling apart during these poor economical times. People are fed-up with working hard for what they get today, and then having companies like this, with poor ethical practices, attempt to cheat them out of what little they have left.
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3 comments
Anonymous
#195831

their advertised prices are lost leaders too, do not buy from Sears.com, I may stay away from the Box Store too......

Anonymous
#148646

Well maybe you should of payed attention to the details that it was POWDER not PERFUME that you ordered. Not Sears fault

Anonymous
#116668

I refused an order because I got half a box spring and didnt know I had to buy two of the item... Long story short its been two months and they still havent credited the account. I called about 5 different occasions... once each week.

Every week I get told "sorry about that... we will credit your account and it will show up in 5 to 7 days"... then after a little over a week I call and they say "Oops" again!!!!

Its infuriating. I will never order Sears.com again!

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Review
#171210 Review #171210 is a subjective opinion of poster.
Loss
$46

Sears in Baltimore, Maryland - Poor and No Service for Emergency Heating Calls

On two occasions - for two separate homes and master protection plans, there was Little to NO response for emergencies concerning Heating/Cooling issues in Maryland. Sears 1800-4-my-home operators were rude and unprofessional. They passed me to technicians who could not handle the problem - when asked for a supervisor, they stated one was not present. They placed me on hold and never came back to me. After several attempts to call back, they did not answer. VERY POOR SERVICE. Customers are faced with contacting contractors that can react 24/7 which voids out the Master Protection plan or customers can wait days for Sears to respond. Very disappointed and hunting for a new home warranty for all three of my properties.
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1 comment
Anonymous
#265787

Why should they have an emergency heating group? they shouldnt...fact is 18004myhome is for non warranty repairs they were not rude or unproffessional u clearly dont know what that entails......they had u on the phone for aminute before they connected u to the tech support line...and now they dont have supervisors present....mpas cover reapair free replacement rentals etc.

where in there does it say same day emergency repair? You pay for what u get

Review
#171205 Review #171205 is a subjective opinion of poster.
Product
Sears Protection Plan

Sears damaged my car

I special-ordered 4 new tires at Sears in Warwick, RI and had them mount and balance them on my Subaru. When I got the car back, all four rims were chipped and gauged around where the nuts were removed and the tires were making an audible rubbing noise on corners. I had to make 2 trips back since the manager was not in the first time. On the second trip, the manager spent less than a few seconds looking at a single rim before declaring that the damage was oxidative (This entire "inspection" was recorded). The car was brought in to examine the rubbing and the head technician showed that they had been rubbing on the suspension and said there must be a problem with that, not the tires. The car had just been inspected and serviced 1 month prior at a Subaru dealer, including a replacement of the front sway bar links. Despite the fact that the tires stopped rubbing after the head technician re-seated them, the car was brought to the Subaru dealer again who said the suspension was fine and that the tires were no longer in a position to rub. They assumed that the original technician at Sears had seated them incorrectly given the damage to the rims. The manager at Sears did nothing to explore the situation with the technician and, when I said I was going to take it up with Sears' main office; he said "Go ahead, you'll just be dealing with me again". My insurance company appraised the damage at $736 and I submitted a complaint with Sears. I was bounced around for weeks until it landed with their claims division. They sat on the case for a month despite several calls to the officer who actually replied that she hadn't "even looked at the information". I give her points for honesty, but she was still very unprofessional. She eventually offered 50% of the appraised value and I submitted a complaint with the BBB. The person from Sears who responded wrote the following incorrect/dishonest statements: 1) The car had over 200,000 miles (it was just over 100,000), 2) the suspension was faulty (inspected before and after tire installation and found normal), 3) An alignment was declined (the salesman told me it wasn't necessary given the recent service), 4) The wheels' damage was thoroughly inspected before being declared oxidative (recording times less than 7 seconds from leaving the building to the manger's first statement). The BBB eventually ruled the complaint unresolved given the fact that Sears' claims division is separate and suggested small claims court. However, given that the company is in Illinois and I'm in RI, this didn't make much sense for me. So, I'm left getting 50% of the damages and venting on this site. I have since found other postings from people who had the exact same damage and I just hope enough people read this that it doesn't happen to more people. It seems very clear that Sears has no plans of making an effort to prevent it at their level.
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Review
#171106 Review #171106 is a subjective opinion of poster.
Service
Sears Installation

Sears in Saint Louis, Missouri - Miracle-Ear will not check hearing aid until paid

I have been a customer of Sears Miracle-Ear since 1998. I have purchased four hearing aids at a cost of approximately $8500. The first two I purchased lasted (one 9years &one 11 years) and the last two did not last very long.(one 3 years and one i year.) The one year hearing aid is being repaired under warranty. The three year hearing aid is out of warranty and they will not ever look at it unless I Pay $289 in advance. I feel thqt since both Hearing aids qyip working so soon there could be a factory defect, and should be evaluated. Mr Cliff Crouch of Miracle-Ear at Sears in Columbus, GA. has been an excellant representative and has looked after my hearing aids on a regular basis. I know there is nothing else he can do for me, but I feel the company should. James P. Garrett Manchester,GA.
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1 comment
Anonymous
#117893

I came to the same location with the same problem. Both of my aids quit working within a couple of days of each other.

I went to the store where Mr. Crouch works it was an hour drive since they closed my local store. He was able to fix the hearing aids in about a week at no cost to me. I would recommend him highly.

Not sure it miracle ear or sears would back my product out of warranty ,but Mr. Crouch did.

Review
#171102 Review #171102 is a subjective opinion of poster.

Sears In Herkimer NY Independently owned

Don't buy anything from Sears in Herkimer. I went to return a defective Craftsman battery, Owner said take it to New Hartford, this store is independently owned and I don't have to replace it What good is a local Sears Store if they don't stand behind Sears Warranty Battery was even purchased from Herkimer store originally. Owner even tried to tell me he doesn't stock it when there were 3 on the shelf I called Corporate Sears and they said being independently owned he wasn't bound to replace it, they do how ever encourage replacement at the local level and if he did they would have credited him for it so nothing would have been out of his pocket Drove to Sears in New Hartford, Battery was replaced with no problem I won't buy another thing from the Herkimer store
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1 comment
Anonymous
#121288

That's still an excuse by SEARS. When it's all said and done SEARS is responsible.

If nothing else the independent owner store should've explained you have to go to a regular Sears store for replacements. And corporate Sears should've been told they have liars selling their products when he complained about the lack of stock.

Although what does the actual store owners reciept say-is it a Sears reciept?

Review
#170678 Review #170678 is a subjective opinion of poster.
Service
Sears Replacement

Sears / Citi the biggest rip off

I have seen a lot of rip off artists in this world from Executive VP's to literal armed robbery... they do not hold a candle to Sears and Citi. First and last, I was asked to complete out an application for a Sears / Citi credit card before Christmas 2009. It was simple at the checkout stand. None of the details were explained to me. So now, the $69 item I purchased is on the statement with a total of $112.59 due... OMG....I do hope that someone, somewhere shuts these thiefs down. They virtually doubled the cost of the item with additional charges and nearly 27% interest. Needless to say, when I received the statement I flipped. I called immediately and closed the account.
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Review
#170665 Review #170665 is a subjective opinion of poster.
Product
Sears Credit Card
I purchased 2 sets of coin operated washer and dryers thinking I would be headache free from repairing my old machines for 2 years. Wrong! Federico at Sear Forest Hill Blvd Greenacres in Florida told me there is a full 2 year warranty. Since there was no floor model...
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4 comments
Anonymous
#329058

Sears customer service is pitiful to put it nicely and these front load washers should have never been built as commercial. We love our top load whirlpool washer & dryer and Lowe's has the best price for them.

They don't stock it but you can order them.

Hope you listen to my good advice.

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Review
#170612 Review #170612 is a subjective opinion of poster.