Sears Reviews and Complaints
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Latest review first
I have noticed that Sears does not seem to action the hundreds of blogs I have seen complaining about things. I have decided to take a different tactic - a catchy rap about my various problems with Sears on YouTube: http://www.youtube.com/watch?v=kj9NnUocvtw I think...
Sears in Shelbyville, Kentucky - Tire Department Rude
I purchased tires from sears in Frankfort Ky,and when I had a blow out they have put off ordering a tire for 2 weeks.They never tried to help in anyway. I'm driving on my spare and it does not seem to matter to them. I WILL NEVER RECOMEND Sears for ANYTHING EVER AGAIN.I realize problems happen but try to help instead of putting it off as if it will go away. I offered to pay the difference on another set of tires but this was unheard of.I have alot of Sears products but never again.
4-6 weeks without dryer - waiting on Sears repair
We called for a service call on our dryer due to a strange noise it was making on February 1 - soonest the repair person could come out was Feb. 10, which was rescheduled to Feb. 18 due to bad weather. On Feb 10 our dryer totally stopped working. We called to bump up our appt but were told they could not accommodate our schedule. We know what will happen - the repair person will come out, diagnose the problem, order the part which will be shipped to our home and then we will have to call back for another appt which will take another week or so to happen... what is the benefit of having the extended warranty? I could spend the same money and have my dryer fixed and running by a local repair company within days.
Beware of SEARS.COM
Their item descriptions are deceiving, so ensure you read their product descriptions fine print, thoroughly, before you make a purchase from them. They used a perfume bottle on a perfume powder description so I was deceived into thinking I was purchasing perfume when I actually purchased powder! Then when I requested cancellation, within minutes of ordering, they claimed they could not cancel the order. They said I could "refuse" the delivery, but they could not "refund" the shipping charges. Talk about a dishonorable way of taking someone's money. I believe that this is the reason so many companies are falling apart during these poor economical times. People are fed-up with working hard for what they get today, and then having companies like this, with poor ethical practices, attempt to cheat them out of what little they have left.
Sears in Baltimore, Maryland - Poor and No Service for Emergency Heating Calls
On two occasions - for two separate homes and master protection plans, there was Little to NO response for emergencies concerning Heating/Cooling issues in Maryland. Sears 1800-4-my-home operators were rude and unprofessional. They passed me to technicians who could not handle the problem - when asked for a supervisor, they stated one was not present. They placed me on hold and never came back to me. After several attempts to call back, they did not answer. VERY POOR SERVICE. Customers are faced with contacting contractors that can react 24/7 which voids out the Master Protection plan or customers can wait days for Sears to respond. Very disappointed and hunting for a new home warranty for all three of my properties.
Sears Protection Plan
Sears damaged my car
I special-ordered 4 new tires at Sears in Warwick, RI and had them mount and balance them on my Subaru. When I got the car back, all four rims were chipped and gauged around where the nuts were removed and the tires were making an audible rubbing noise on corners. I had to make 2 trips back since the manager was not in the first time. On the second trip, the manager spent less than a few seconds looking at a single rim before declaring that the damage was oxidative (This entire "inspection" was recorded). The car was brought in to examine the rubbing and the head technician showed that they had been rubbing on the suspension and said there must be a problem with that, not the tires. The car had just been inspected and serviced 1 month prior at a Subaru dealer, including a replacement of the front sway bar links. Despite the fact that the tires stopped rubbing after the head technician re-seated them, the car was brought to the Subaru dealer again who said the suspension was fine and that the tires were no longer in a position to rub. They assumed that the original technician at Sears had seated them incorrectly given the damage to the rims. The manager at Sears did nothing to explore the situation with the technician and, when I said I was going to take it up with Sears' main office; he said "Go ahead, you'll just be dealing with me again". My insurance company appraised the damage at $736 and I submitted a complaint with Sears. I was bounced around for weeks until it landed with their claims division. They sat on the case for a month despite several calls to the officer who actually replied that she hadn't "even looked at the information". I give her points for honesty, but she was still very unprofessional. She eventually offered 50% of the appraised value and I submitted a complaint with the BBB. The person from Sears who responded wrote the following incorrect/dishonest statements: 1) The car had over 200,000 miles (it was just over 100,000), 2) the suspension was faulty (inspected before and after tire installation and found normal), 3) An alignment was declined (the salesman told me it wasn't necessary given the recent service), 4) The wheels' damage was thoroughly inspected before being declared oxidative (recording times less than 7 seconds from leaving the building to the manger's first statement). The BBB eventually ruled the complaint unresolved given the fact that Sears' claims division is separate and suggested small claims court. However, given that the company is in Illinois and I'm in RI, this didn't make much sense for me. So, I'm left getting 50% of the damages and venting on this site. I have since found other postings from people who had the exact same damage and I just hope enough people read this that it doesn't happen to more people. It seems very clear that Sears has no plans of making an effort to prevent it at their level.
Sears in Saint Louis, Missouri - Miracle-Ear will not check hearing aid until paid
I have been a customer of Sears Miracle-Ear since 1998. I have purchased four hearing aids at a cost of approximately $8500. The first two I purchased lasted (one 9years &one 11 years) and the last two did not last very long.(one 3 years and one i year.) The one year hearing aid is being repaired under warranty. The three year hearing aid is out of warranty and they will not ever look at it unless I Pay $289 in advance. I feel thqt since both Hearing aids qyip working so soon there could be a factory defect, and should be evaluated. Mr Cliff Crouch of Miracle-Ear at Sears in Columbus, GA. has been an excellant representative and has looked after my hearing aids on a regular basis. I know there is nothing else he can do for me, but I feel the company should. James P. Garrett Manchester,GA.
Sears In Herkimer NY Independently owned
Don't buy anything from Sears in Herkimer. I went to return a defective Craftsman battery, Owner said take it to New Hartford, this store is independently owned and I don't have to replace it What good is a local Sears Store if they don't stand behind Sears Warranty Battery was even purchased from Herkimer store originally. Owner even tried to tell me he doesn't stock it when there were 3 on the shelf I called Corporate Sears and they said being independently owned he wasn't bound to replace it, they do how ever encourage replacement at the local level and if he did they would have credited him for it so nothing would have been out of his pocket Drove to Sears in New Hartford, Battery was replaced with no problem I won't buy another thing from the Herkimer store
Sears / Citi the biggest rip off
I have seen a lot of rip off artists in this world from Executive VP's to literal armed robbery... they do not hold a candle to Sears and Citi. First and last, I was asked to complete out an application for a Sears / Citi credit card before Christmas 2009. It was simple at the checkout stand. None of the details were explained to me. So now, the $69 item I purchased is on the statement with a total of $112.59 due... OMG....I do hope that someone, somewhere shuts these thiefs down. They virtually doubled the cost of the item with additional charges and nearly 27% interest. Needless to say, when I received the statement I flipped. I called immediately and closed the account.
Sears Credit Card
I purchased 2 sets of coin operated washer and dryers thinking I would be headache free from repairing my old machines for 2 years. Wrong! Federico at Sear Forest Hill Blvd Greenacres in Florida told me there is a full 2 year warranty. Since there was no floor model...
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