Sears Reviews and Complaints
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Pissed Off with Phone People @ Sears
My husband and I placed an order for appliances manufactured by Sears but through another company that carries Sears products. The company we ordered the products through does not offer "haul-away" so I called Sears to see if we could have the old appliances taken away and to pay the fees involved. All I got was that we cannot do that because you have to tell the company that we ordered from. I explained that the company did not have that option available. I figured that if you are purchasing items that are manufactured by an organization and you need the items taken away, they should honor it. I am truly pissed now. My husband and I have to figure out how we are going to get rid of these items. In the mean time, these appliances are in our garage and my vehicle is parked outside because of the *** policy.
11/18/09 On November 30, 2008, I purchased a Maytag Electric Dryer from George Bailey at the CambridgeSide Galleria Sears store. The unit was a floor model that came with the full manufacturer's warranty. This machine exhibited the following characteristics when...
Sears in Chicago, Illinois - Macys Credit / Store Card
About a year ago I called Macys to set up a payment plan as I had done with Walmart to close the account and pay off the balance with 0% interest. This was agreed upon and we made the monthly payments but interest was still being applied. We called several times and no one seemed to know what was going on with the account. I called last night and spoke with a guy who bascially said that although I've been paying $20 a month for a year, they've been charging $30 a month in interest, so infact my balance increased instead of going down. This customer service guy was very unhelpful and said it doesn't matter what you discussed in the past, this is the situation now and you need to pay the balance. He assured me that the supervisors have already looked at my account and that is the note on the account. I told him if you want another dollar of me, you better let me speak to a supervisor and so I was transferred. The Supervisor was totally the opposite, very friendly, apologetic and helpful. He reviewed the notes on my account and couldn't make sense of it. He said it looks like we were put on a program for 9% interest (even though our statement clearly shows they've been charging 25% for the last year. and I again explained to him the program was suppose to be 0% interest. Long story short - he credited the account $270 to cover the finance charges that were incorrectly charged and put us on the payment plan with 0%. They don't do this for everyone, you have to be in financial hardship and in our case, we were considering a debt settlement agency to take over our accounts. One credit counselling service advised us to file for bankruptsy which we didn't want to do. so having truthfully explained our situation, they were willing to work with us. In summary, don't even bother to talk with the customer service agents who you get when you first call - they are rude and unhelpful. Talk with a supervisor and explain your situation - they are helpful because they want you to pay your debt in full and if they need to stop finance charges for you to do that, it is something they can do. Of course, it will close your account but it will also keep your credit in good standing.
Sears in Randolph, New Jersey - Terrible delivery and service of treadmill
Bought an expensive treadmill from Sears. Was told they would deliver and set up on the second floor of my Victorian Home even though it would not be easy as my staircase turns. I measured the unit and know it can go on the second floor if they take it out of the box. They came to my house took one look and said they would not deliver it. I told them to take it out of the box, they refused. If they had to take it out of the box to set it up, why not take it out of the box when they bring it in. Refused to do so and while I was speaking to their manager, they took the unit and left. THey said they would send them back and tell them to do what I asked. Hours later they returned, and as soon as I opened my door they said they were told to set it up in my living room. Totally not true, and they left again. I again call the manager and was told they would come back the same day with another person to help them. They would call me first. Another day has gone by and no call, and no treadmill. The moving men were rude and arrogant and I am out almost $1000.00.
Sears Delivery Service
Sears messed up and did not call me back
My mother's water heater broke on Tuesday and I had to shut off water to the house because the shut off valve was rusted open. Had to drain the tank and the house was without water. I was searching around for to replace water tank and I saw on sears that if you call be 12 they will do same day service. FALSE. I called Wednesday morning, purchased item at 9:30am EST, I specifically asked for service TODAY. The associate who was more than happy to take my credit card information said that would not be a problem. An installation agent would call me back within an hour to set up the time. No one called me so at 10:30 I called them back, spoke to someone in the installation department and they said they could not have me in the system yet, that it took 2 hours for it to go in the system. Again I told them of my concern that I wanted same day service, they said, I needed to call back in a hour. 11:30 still no call, so again I call them back, and same response that there was no problem and that they would call me back. I than got busy with work and called them back at 1pm. They transfer me to someone who will be doing the installation saying that I would get a call tomorrow for time. I said wait, I was told that it would be done today, I specifically asked for today, I bought this before 12, so that I would have it for today. He said that, the deal is if I did it before noon, but he said sears didn't give it until 1pm. WTF!? I called sears back to get this fixed, my mother was home waiting all day for someone to come replace this, I been spending all this time on the phone trying to get someone to help me. I get put on hold for 40!! mins. That oh, we'll check if anyone else in the area can do the work, but the other associate told you false information, it takes 4-6 hours for the order to be processed, and the installer needs 24 hour notice for an installment to take place. I get transferred to a specialist who supposedly it going to try and help me, Cathy, comes back and tells me she will call me back, WTF!? at this point it's 45 mins, I'm sitting outside of my work taking this freaking phone call, so I say fine, call me back on my office phone, and than i can step back outside again. The call never came. Now it's 5:30pm, my mothers been home all day waiting for a repairman, that's not going to be coming today, I still have no phone call from Sears saying that they couldn't help me, I still don't' have a phone call from the repairman to even suggest what time they would come tomorrow to repair it. What kind of bull is this. Site says, call before noon and get same day install. One associate says, it takes 4-6 hours to process a call, and in the same sentences manages to say that it requires 24 hrs, what *** service is that. Have you gone without hot water in your home before? Do you know how big a inconvenience that is? Let alone no water in the house because the water tank is on the *** of bursting, it had to be drained and the water to the house was shut off. SEARS freaking sucks. I thought I could trust the name. This is poor service, I am very disappointed and upset right now.
6 months after buying a LG dishwasher, it began having these problems: High pitched noises, grinding, and less than clean dishes. After having technicians out 4 different times, I set up a 5th appointment. The technician couldn't make the window Sears had given me (8am to 5pm). I called and asked for a new machine. My reason was that after 4 appointment, and now a 5th that they stood me up on, I didn't think it productive to simply have another appointment made. They said I needed to set up another appointment, because there hadn't been 4 separate problems with the machine, so they couldn't send me a new one (even though the machine was under manufactures warranty). I explained that I had 4 different appointments. They explained that 2 of the appointments were for the same issue - replacing the motor. The Sears agent on the phone said he would make an appointment on Saturday for me, so I wouldn't have to miss work. I told him I'd check with my wife and call back. When I called back they said I couldn't make an appointment because the appoint I had scheduled that day (the one the technician couldn't make) wasn't closed yet. They suggested I call again tomorrow. So, I called again the next day. This time they said I had an appointment scheduled for next Tuesday. I said I couldn't make that, and that I'd been told I had a Saturday appointment. No, they said, it's for Tuesday. After several minutes of being on hold, we compromised - Monday. I'll never do business with Sears again.
Sears in Raleigh, North Carolina - Canceld major part of order shipped remainder now useless
Sears.com canceled my order(gave no reason) of 3 sets of dinnerware but would not cancel the remainder of the order, a companion 2 pc serving set( now useless without the matching dinnerware). Called customer service on two seperate occasions and was assured that the companion set was cancweled as well, and I would be getting a refund. Sears.com then tell me a few days later that the item has shipped. I call Customer service and they say there was nothing they could do it was left up to me on my end. They even see the notes of my call canceling the order the same day they canceled the dinnerware. This is the worst online buying experience I have ever had. It was like they did not care if I ever use them again.
Scam at Sears Columbia (MD) Store
I recently got $1000 worth auto service job done at Sears Columbia MD store (where I live). Fortunately, I had an estimate (printed document available) for similar services from the White Oak store (where I work). I dropped off my car at the Columbia store and authorized repairs w/o much inquiry. -- Bottomline is I trusted Sears.--I have gotten most repairs there. I noticed (after coming home) that the estimate was higher by $200. It was specifically for two parts for which the Columbia store was chargining additional $100 each ($30 and $80 at White oak vs $130 and $185 at Columbia). I called the store right back and spoke to the manager I was dealing with. He was rude and mentioned that I have legally authorized the purchases and I am bound to it. Further, the store has bought these parts from a vendor and I am subject to that price. The price from the white oak store is not relevant. When I picked up my car, the same person or his manager was not available. When I showed up the next day morning, the same person was rude and kept repeating himself. When I finally talked to his manager, they agreed to match the price (after checking both receipts) for one part (-$100) but on another. I got ripped off for $100. I think, there is a scam between store managers and vendors. They are selling parts at outrageously high prices to unsuspecting customers like me. 1. How can you sell a part for $130 or $185 at Sears 1 if Sears 2 offers it for $30 and 80? 2. How am I to trust for other things I have gotten done w/o any estimates? Additional rip off? There is your scam and customer rip off. I have all the receipts from both stores (Sears not any other) to prove my case.
Sears in Orlando, Florida - Bad Refrigerator
I purchased a Kenmore refrigerator a couple of years ago. The refrigerator quit cooling. I bought a repair agreement for Sears and got it fixed. The ice maker quit working. Another repair call. Instead of replacing the unit they put a few parts in. Within a couple of hours, the icemaker quit working again. Another call to Sears. They couldn't schedule a new appointment because the old repair order hadn't cleared year. Their advice, call back on Saturday so I can get an appointment sometime next week. Very unreasonable. I will not buy a Kenmore again. The customer service stinks.
Sears Oasis HE washer, dryer
Bought a Kenmore Elite Oasis HE washer and dryer in 2008. Have trouble with washer from the start,clothes tangled, wrinkled so bad every thing had to be ironed. Heavy loads would get off balanced so often my back would ache from pulling to get the load unbunched. The clothes started to wear and tear until they had holes. Repeated visits from service men yielded no help. They say Oasis washer is known for that problem. NO recall, so I'm left with wrinkled worn out clothes. Dryer lint trap leeks lint on the outside of trap even when emptied after ever load. Will not buy another Sears appliance!
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