Sears Reviews and Complaints
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We had a Sears service rep come to diagnose a problem with our Sears Whirlpool Calypso washing machine on 3/30/2010. He was here for an hour, charged for two hours, and misdiagnosed the problem. We chose to make the repair ourselves, as is always a consumer option,...
Sears review in Macungie, Pennsylvania: Poor Customer Service
At 5 pm on a Tuesday, I took my car in to Sears Automotive on Willow Street in Manchester, NH to see why the air conditioner wasn't working. The guy working said his "air conditioner man" wasn't working that night and for me to bring it back the next day at noon. So the next day, during my lunch break from work, I drove over. I stood in line for over 30 minutes and no one would help me. I asked one of the mechanics that was standing around, what was up?...He said he was on a mandatory lunch break and couldn't help me. Correct me if I'm wrong, but shouldn't folks in the retail business take lunch breaks other than when the rest of the world takes theirs? That's when most folks go out to get stuff done....on their lunch breaks. Needless to say, after wasting almost an hour, I drove off with no help and went to another place instead who took me right away. In this economy, I don't understand why outfits such as Sears are not interested in keeping customers. I'll never go back.
Poor Service from Sears
If you want quick, dependable response I recommend someone other than Sears. The service department was unwilling at any time to expedite or escalate my call to get a technician out sooner. I was inconvenienced twice by this unit and received very little in return. I have never heard a staff of people use the term "not our policy" so frequently. They said all of the warm, feel good things like 'we understand your frustration' and 'we are so very sorry'. It was just a routine. I will never use sears for service again, and I certaintly will never buy a sears product because I know they will not stand behind it.
With Official Company Response
Hot Water heater doesn't work and Sears is giving me the run around
Have a Gas Hot Water Heater under a Sears extended warranty agreement. I have had 5 visits in the past 7 months and it still doesn't work! I have to plug and unplug it for up to a 1/2 hour to get it to work. Last Tech said he can't fix it but Sears says it is still trying to decide whether it should be replaced under their Lemon Policy!(5 visits in 6 months would have met their criteria). Everyone is very apologetic that I am having this problem and they always have one more 800 number I should try. In the meantime I am taking cold showers. This is definitely my last Sears appliance.
Sears review in Canton, Texas: NEVER SHOWED UP
On March 30th 2010 we had a confirmed afternoon appt. for Sears service on our new Kenmore refrigerator, which was made one month in advance. I'd taken the time off from work. This was our second attempt to fix the same problem. At 12:00 pm I called just to make sure they were coming between 1-5PM as scheduled. Appt was confirmed. At 5:00 pm I called again to find out why no one showed, I was told they were still coming. At 7:00 PM I called again and was told they still were coming. I stopped waiting by 9:00 PM. There was no call to me to explain why this had happen that night or the next day. On March 31st evening my husband called Sears spoke to Glenn, explained the situation, he requested to speak with a supervisor which he did speak with Neligh to no avail. My husband requested to speak with his supervisor. He was placed on hold for 15 minutes and then disconnected. Shame on Sears for being RUDE, INCONSIDERATE, and INCOMPETENT.
Sears would rather loose over $3,000.00 than deliver in
I purchased over $3,000.00 at a sears outlet store in Houston,this peoplewould rather loose this money, than deliver to a black neighhood before 6:00 pm.My money spend all over houston, i cancelled the delivery because i waited a week to have my appliances deliverd on a Friday morning, plus we pay for the delivery, sears is already in financial trouble, but they let idiots lead to cancellation of high priced appliances.i asked for a supervisor and was told , the supervisor is going to agree withme. i asked for a regional manager costumer service, he had no clue who that could be.
Sears Delivery Service
SEARS â€“ worst service ever!
The quality of service from SEARS has deteriorated dramatically over the last year or so. I believe I have never had such bad service from any company in the USA. I have a service contract with them, and I try to get my Heat Pump unit fixed – sold a few years ago by SEARS – since January! They could not figure out what is wrong with the unit on the first visit, and the consecutive visits they canceled and rescheduled already FIVE TIMES! Their technician told me confidentially that they laid off everyone in the region except him, and since he has no clue how to fix the unit they keep cancelling and rescheduling the service call. So my advice to everyone – STAY AWAY FROM SEARS.
Sears Customer Service Is Dead
We purchased a matching Aspen Green Whirlpool Washer & Dryer February 2009 from our local Sears Store. Exactly one year later the trim ring around the dryer door was falling off and it can not be replaced as Whirlpool no longer manufactures the Aspen green Color machines or parts. According to the Warranty we purchased we were entitled to a replacement. Unfortunately it now must be a different color from the initial set. Which means I no longer have a matching set. This to many phone calls and much arguing to get this accomplished. So we now have a replacement machine scheduled to be delivered Saturday Feb 27, 2010. The delivery window was 9am - 11 am. The drivers arrived 40 minutes early. I was in the process of feeding my young children breakfast when they arrived. When the drivers arrived the machines were stacked and they unstacked them and removed the old dryer and brought int he new dryer. They then realized they did not have a staking kit. So they put us on the phone with one of their people who told us it was our fault we did not order the stacking kit and when we get it they will be back. My husband told the women he would get it that day and she agreed that they would return the next day to finish the installation. We asked what time and we were told to wait until between 6 pm and 9pm for a call giving us a delivery time. The call never came. I woke early the next day and proceeded to place a call to see when they would be there. to make a very long story short it took 1 hour 20 minutes 7 different people, being disconnected once to be told that they could not be out until 5 days later. I told every last person that 5 days was unacceptable. Finally the last person I spoke with told me that she sees in her computer that we are scheduled for a visit on Sunday and I asked for a specific time as she was the first person to mention this. She placed us on hold and came back to tell us she was mistaken and they could not get someone out until the following Day - Monday. Obviously better than five days but not what I was Promised and it was only again after being disconnected and on the phone for 1 hour and 20 minutes total. Throughout this entire ordeal my husband and I have repeatedly told every representative we have spoken with that we are in the process of purchasing a home theater system to include TV, surround sound and video game and that it will not be purchased from Sears. Each person gave us the same sorry to hear that response and not a single one was sincere or offered to fix the problem in order to keep a Sears Customer. Moral of the story. Stop shopping at the big conglomerates and shop the local man he needs and appreciates the customers.
Sears, stand by calypso washer
I bought a Calyso Washer and dryer in 2/21/03 from Sears outlet and got insurance. Smart move. Since that time I have had them here to repair the washer at least ten times. The motor has been replace twice,the clutch once, and well over $800.oo repair to this machine. And now I have a brand new sheet caught in the tub.I have had them here to remove a coin from the pump(which empties the water)a few times.Which i consider a flaw.I sure the whole country has never left stuff in their pocket.Lesson learned I will not buy from Sears again.Their product,service and customer service all have something to be desired.
We've been embroiled in a 2 month odyssey to obtain a simple $100 refund from a Sears online purchase. They never shipped the order, but charged our card within 2 days. Although they acknowledged it wasn't shipped, they refused to cancel our order or refund our...
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