Sears Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
Sears Oasis HE washer, dryer
Bought a Kenmore Elite Oasis HE washer and dryer in 2008. Have trouble with washer from the start,clothes tangled, wrinkled so bad every thing had to be ironed. Heavy loads would get off balanced so often my back would ache from pulling to get the load unbunched. The clothes started to wear and tear until they had holes. Repeated visits from service men yielded no help. They say Oasis washer is known for that problem. NO recall, so I'm left with wrinkled worn out clothes. Dryer lint trap leeks lint on the outside of trap even when emptied after ever load. Will not buy another Sears appliance!
Beware of Sears.com
I ordered and paid for a pair for boots for my nephew as a christmas present through sears. I was told that they would be delivered to my home by Christmas. On christmas eve, I received and email stating they were at the Sears store. (about 45minutes from my house) I drove up there to pick the boots up, to find out that the email was a mistake. They informed me that I would have the shoes by Dec. 30th and they would be delivered to my home. That date came and went. I called Sears repeadedly and they continued to tell me that they would check into the situation and call me back within 24-48 hours. I never received a phone call back. After several complaints I was offered a five dollar gift card for having to wait so long. (I think I spent more in gas running up to the store to pick up the boots that were not there). Today, after about 2 dozen phone calls, I was told that they don't have the boots and that they are going to "try" to issue me a refund. I have not yet received this $5.00 gift card that I was supposed to receive. The "customer service" team they have is horrible. These people are extremely rude and just don't care. I will never do business with Sears.com again.
Sears-Canada - Front Loader Washer
I bought a front loader washer and dryer from Sears Canada in October 2009. Since the day I received it has given us nothing but problems. We are currently on our 4 services call (in 3 months) and Sears has said the only way that it can be replaced is if the techinicain deems it unrepairable. Again, they gave me the excuse about the 30 days return poilcy. So, my plan is to call Sears and schedule a service repair with then every week until the machine is replaced. All of the current applicanes that are in our hours are from Sears. Since this experience I will NEVER, EVER buy from Sears again..
Sears home improvement gave me the runaround
I bought A water heater to install myself abt a year ago.I could not do it then because the one they sent out was badly dented in top.I could not get more time off until now. When I called about a question,which wire is the ground,since the manual said red,black and green,the actual wires were black,whiteand blue they said they couldnt tell me.If they had it right in the manual,I would not have to ask.would it be too much to ask for instructions when they are not right in the manual ?
Sears sold me a drill charger blew up twice .
Sears sold me a 19 v drill combo drill package . the charger blew up twice .the last time it was a week out of warr they would do nothing ,BUT, they did offer to sell me a new charger at a hefty price . I have always trusted sears tools BUT I have lost faith in them . I have a drill and no way to use it . Good money down the drain . I'll save more and buy another Dewalt . I will never recomend them to my friends as I wish to keep them unlike sears wanting to keep customers ,SAD SAD SAD .
Sears in Los Angeles, California - TERRIBLE CUSTOMER SERVICE
DIFF DEPTS are outsourced in diff countries and can't communicate effectively i had an order that was canceled--multiple times--- that never got refunded. was not resolved after 6 calls--each an hour long of constant transfers. i finally just gave up and disputed it with my cc company. will NEVER order anything from sears again. One employee outright lied to me and refused to give me his employee number-- he said it was against company policy. The next employee I spoke to said that was false. First guy was just trying to dodge responsibility for anything. Absolutely disgusting.
Beware! Sears cheats
I am sharing my experience with Sears online. My experience is horrible and I never ever place any order from Sears. I have ordered an Elliptical from Sears as they had free shipping. They said that I will get my item in two weeks. I called up after two weeks as I did not receive the order; they said that it will take one more week. I called up again after 3 weeks, to my surprise they said they canceled the order long back as the item was out of stock. I did not receive any email or phone call; they charged my credit card for the amount. They said that computer did not generate the email and sorry. The item was still available online. I would have got better deals in other stores, because of these *** guys, I lost everything. They said that they will refund the amount but it will take 10 days but they can charge the credit card within one day. Never order anything from Sears, even if you do, be very careful.
Sears Shipping Service
Sears in Yankton, South Dakota - Don't honor extended warrenty contracts
We feel that their supposed to be great repair service is a joke. I won't be buying their products for awhile. Had a Kenmore range they waited over a month to repair. We did have an extended warranty. Also had a dish washer that was 7 months old, needed repair, not very good for sales. We did buy a new range but not a Sears product. The dates for the range I wanted repaired was during the holidays. I had first called them on the 25th of November. Was not satisfied with their contact person who was rude the second time around when I called to set an appointment up, which was for a much later date. How do you cook a meal with out a oven. I am still upset about it all as we could not afford a new range but had to do something
I purchased a portable washer and dryer from a Sears store that was closing its doors. I purposely asked the salesman if I could return these units if I wanted to after I purchased them. He told me that Sears stood behind all purchases and that if I wanted to return...
Sears in Portland, Oregon - Membership fee
I have had a sears account for over 20 years, so I am sad to inform you that I will be canceling my Sears account at the end of this year because I don't feel that people that use there credit wisely and responsibly should be penalized. It is your choice to *** off your loyal customers, it is too bad you you feel the need to impose this fee at the risk of loosing faithful customers, as it is my choice not to shop at Sears or use my account again after this year since you have already enforced an unwanted $45.00 fee upon me.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Sears? What happened? What can we help you with?