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I was at Sears looking at HDTVs. There was one that caught my eye though, it was the old Panasonic TC-LZ85 on clearance, the old 2008 model. But I heard it was great for gaming. I come there and notice the price and the tag on it, says that it is TC-L37S1 marked down...
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1 comment
Anonymous
#230074

The manager for appliances is the same as the TV's. Either he was an assistant manager or he lied to you.

Review
#167667 Review #167667 is a subjective opinion of poster.

Sears promised to come repair my oven today, didn't show up and then rescheduled for a week later.

Sears scheduled a repair visit to examine our oven for Wed. Jan. 13, confirmed it over the phone. We waited all afternoon, the time that we were told but the repairman never showed up and when I called to ask why (at 5:01 pm) was told I wasn't on the schedule and it had to be rescheduled for a week later. That means more waiting around and living without an oven. I don't know why they confirmed it when I called. What is more, you have to purchase a warranty before they even show up. I truly hate Sears
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Review
#167658 Review #167658 is a subjective opinion of poster.
Service
Sears Repair

Sears hoffman estates steven credit collection attorney illinois

The sears store missed my credit card points and mileage credit for buing a lawnmower and using my discover card with frequent flyer mileage for trips on delta and american airlines. I got over 10,000 extra bonus points for stays at the marriott resorts in north carolina and at the time share in hawaii and never used the rollover extra credits for exchanging our condo in wilkes-barre pa which has room for 4 people and should be traded for a similar unit in a marriott resort and give us extra points for buying on line and got charged a fee of $25.00 for the voucher.
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Review
#167517 Review #167517 is a subjective opinion of poster.

Sears in Philadelphia, Pennsylvania - They were dishonest

Ive always thought of Sears as an Icon But I will make it my mission to inform everyone in WhiteHall about the bad dishonest service I got from that WhiteHall store The day after I went to another Auto store to get my inspection They concluded I will need brakes soon but I had at least until next inspection was do Louis Rossanese 240 Sixth St WhiteHall PA 610-704-3708 They were tring to tell me that I needed brakes to pass inspection after they had my car taken apart . They thought I would just say OK fix them Like most people would do. But I knew better again, I knew I just had brakes put on inJuly of 09
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Review
#167333 Review #167333 is a subjective opinion of poster.
Loss
$70

Sears online--ripped me off.

I ordered a bed frame on-line. When I received it, I only got a headboard and footboard. I reviewed my order, and it was indeed, an entire frame that I had ordered. After hours talking to various inept people, Sears claimed that the ad was incorrect and that it would cost an additional $200 for the rest of the bed, that I already ordered and paid for! They refused to refund my money, so I have a headboard and footboard in the garage now. I ended up ordering another bed from Overstock for a great price, and it was delivered for $2.95 shipping fee, in just a few days. It is also a much, much nicer bed than the *** that Sears sold me. Interestingly enough, I had boycotted Sears for about eight years due to another issue with them related to a washer and dryer, but decided to give them a go with the bed order since eight years had passed. What a mistake. Another boycott is in process, and this will be longer, I promise!
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2 comments
Anonymous
#104100

They said that it was an "advertising error" but would not stand by their ad. They admitted that it showed and described an entire bed, and that I had paid the entire amount in full.

But they dug in their heels and refused to sell what was advertised and paid for. They insisted I pay an additional (large) sum of money.

I've never experienced such blatantly unethical, if not criminal, behavior by a retailer. It was like dealing with extortionists.

Anonymous
#103951

your post has been featured on www.searsinsider.tk

why did they refuse to give you a refund?

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Review
#167305 Review #167305 is a subjective opinion of poster.

Sears in San Carlos, California - Pro form 390E damaged part

I purchased this item from sears east ridge it was an item that was return for damaged part, then it was resold to me unknowingly. I tried to have the part replaced after three different phone # I finally got some service, all was fine and all I had to do was go to sears and show my recipe and all information stating that I could pickup a new one and they would send a truck to pickup and old one. I got there I was tossed from one person to the other, no one knows nothing even the manager. No one bothered to see if there was any information on the computer about my problem. THEY Lost all my business.
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1 comment
Anonymous
#103952

Why didnt you take it back to the store and return it like the previous person did?

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Review
#167178 Review #167178 is a subjective opinion of poster.

Sears in Madison, Wisconsin - Overcharge of 950.00

To save the hassle of lines, I chose to purchase a TV through Sears.com. I dont like to enter the informtion of my debit card, online so I called Sears.com to purchase over the phone. The Sears.com represenative said that she accidently charged twice on my account, but reassured that only one transaction would go through. It didnt. It took 5 emails...I said 5 emails...4 phone calls & 3 weeks for Sears.com to reinburse me the 950.00 they took from my bank account....meanwhile, I had bills that were late & bounced a check, all thanks to the Sears.com rep accidently charging me twice. The only thing Sears.com has done to resolve the extra charges I had to pay for their mistake, is an email stating I had 10% off my next purchase of $100.00 or more. My credit went down, I couldnt purchase any other presents for my family until the week of Christmas, I ended up paying up to $200.00 in late payments&bounced checks. Funny how Sears will make sure to get the money you owe them, but when tables are turned, they brush it under the rug as if it never happened & refuse to reimburse the expenses of their mistakes. NEVER SHOP THERE
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1 comment
Anonymous
#103751

don't feel bad. I had one they overcharged a cust due to a slip of the key in the amount of $36,000.

for a $360 credit card purchase. They caught it and the cust was credited back the amount.

Review
#167074 Review #167074 is a subjective opinion of poster.
Loss
$950

Sears washer / 5 service calls & no resolution

I bought a washer last February. It is under is normal manufactures warrantee. After 5...yes 5 visits, parts replaced 3 times, oil wiped out once, and one "look over"...I'm having to wait yet again to ruin more clothes (over $300 have been ruined by oil deposits) and call to have one LAST tech out...or so they say...to get a new washer. Who can I contact to replace this fast? My warrantee is almost out and I'm afraid they will use that date as an excuse, even after all of this drama, to refuse replacement!
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2 comments
Anonymous
#103953

Sears is not responsible for replacing your washer. find out why, here: www.searsinsider.tk

Anonymous
#103753

if problem still persists call the manufacturer of the washer. They can authorize a replacement or can give you what is called a concession which basically means they will pay for the repairs to fix it.

If your machine is a top loader I would probably say you have a bad seal under the agitator where the transmission comes thru the basket drive. If it is a front loader it could be a rear bearing causing the oil residue in your laundry.

also take in mind if you are not finding oil spots until after they are dried it could be coming from your dryer catching clothes between the basket and front panel. This leaves little straight line black marks that could be misidentified as oil stains.

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Review
#167014 Review #167014 is a subjective opinion of poster.
With Official Company Response
I used Sears online ordering on December 2nd to order two DVD/VCR combos for Christmas and selected home delivery. A week after ordering them I received an email stating my purchase was ready for pickup at the store. What?! I called customer service and they stated...
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6 comments
Anonymous
#1175430

Had an issue with product phoned customer service and had the worst experience dealing with them and no my issue was not resolved. Paid for new and they delivered a refurbished product then blamed it on the manufacturer , it was Sears who delivered the product not the manufacturer. Deceitful.

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Review
#166794 Review #166794 is a subjective opinion of poster.

Sears in Washington, District Of Columbia - Refused to Accept Return

On a recent trip, I purchased a $9 pair of workout gloves at a store 75 miles from my home. I tried them on when I got home and one was smaller than the other. I took them to my local Sears store for return and they informed me they didn't carry that item so they wouldn't accept it and I would have to return them to the store where I purchased them. Now I had the option of either throwing them away, or making a 150 mile round trip to return them. Sears has a network of delivery trucks that run between stores and warehouses as well as shipping services. If they cared at all about customer service, they would accept any Sears product at any store. Beware...don't buy anything from any Sears store that isn't in your vicinity!
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1 comment
Anonymous
#103965

did you talk to a manager or just walk away?

www.searsinsider.tk

Review
#166643 Review #166643 is a subjective opinion of poster.
Service
Sears Delivery Service