Sears Reviews and Complaints
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Sears in Los Angeles, California - Sear bad service
I purchased a dishwasher from Sears. It was a disaster from start to finish. Here's what happened. 1. They said they would put it in a full twelve days from purchase. This seemed excessive but I said OK. They then called and said that there would be an extra delay. I balked. They kept at the 12 days. 2. I paid $150 for hookup and old washer take away plus parts. When the delivery guy got here he said I needed another $105 worth of parts. Why didn't they tell me this. I balked again. Finally, they relented. 3. The delivery people gave me a four hour window for delivery they arrived after 5 1/2 hours! 4. There was supposed to be a $150 rebate for hookup. The delivery people were supposed to have it. They didn't. I was on the phone for two hours with Sears being bounced from person to person. I never was able to get it resolved until after another 1 hour arguing. 5. God only knows if I will ever get the $150 rebate! I will never buy anything from Sears again!
Sears in Winchester, Kentucky - PROFORM 580XP-AWFUL;TERRIBLE
Bought a Proform 580XP Treadmill from Sears on March 21, 2009 because I thought it was a good deal. Started using this year because of New Year's resolution and I finally finished by basement to have enough room for it. Have used it no more than 5 times. Moved it and now the console will not even power on. Called the wonderful SEARS company and it will only cost $96 for them to "look" at it (not applied to the cost of repair). Call ICON and they said it should only be 1 of 3 problems, ranging in cost from $50 to $329. I actually thought we bought the extended warranty and it is our fault we didn't, but I thought it would last for more than 5-10 hours. Guess we will end of trashing a $750 machine and get a BOWFLEX machine! If anyone has any ideas or similar problems, please post.
Sears Craftman Crainsaws poorly built
I own 2 craftman chainsaws, the first one cylindar & piston,burned out. I found out from forums that this was a common problem with sears chain saws. Here is a quote about the problem "Air leaks cause the mixture to become too lean fuel wise,which causes overspeeding, and the fuel mix also helps cool things, as well as being the only source of lubrication, all of these factors make this extremely critical in the life of any 2 cycle engine. Sears would not fix the problem because my chainsaw was out of warrenty by 2 months. On my other saw the chain bar adjustment gear cracked, so that tention on the chain will not hold. The thinkness of the medal of the adjestment gears is less that 1/8 inch thick:which is much too thin. Sears would not replace the the Chain Bar it was out of warrenty
I was at Sears looking at HDTVs. There was one that caught my eye though, it was the old Panasonic TC-LZ85 on clearance, the old 2008 model. But I heard it was great for gaming. I come there and notice the price and the tag on it, says that it is TC-L37S1 marked down...
Sears promised to come repair my oven today, didn't show up and then rescheduled for a week later.
Sears scheduled a repair visit to examine our oven for Wed. Jan. 13, confirmed it over the phone. We waited all afternoon, the time that we were told but the repairman never showed up and when I called to ask why (at 5:01 pm) was told I wasn't on the schedule and it had to be rescheduled for a week later. That means more waiting around and living without an oven. I don't know why they confirmed it when I called. What is more, you have to purchase a warranty before they even show up. I truly hate Sears
Sears hoffman estates steven credit collection attorney illinois
The sears store missed my credit card points and mileage credit for buing a lawnmower and using my discover card with frequent flyer mileage for trips on delta and american airlines. I got over 10,000 extra bonus points for stays at the marriott resorts in north carolina and at the time share in hawaii and never used the rollover extra credits for exchanging our condo in wilkes-barre pa which has room for 4 people and should be traded for a similar unit in a marriott resort and give us extra points for buying on line and got charged a fee of $25.00 for the voucher.
Sears in Philadelphia, Pennsylvania - They were dishonest
Ive always thought of Sears as an Icon But I will make it my mission to inform everyone in WhiteHall about the bad dishonest service I got from that WhiteHall store The day after I went to another Auto store to get my inspection They concluded I will need brakes soon but I had at least until next inspection was do Louis Rossanese 240 Sixth St WhiteHall PA 610-704-3708 They were tring to tell me that I needed brakes to pass inspection after they had my car taken apart . They thought I would just say OK fix them Like most people would do. But I knew better again, I knew I just had brakes put on inJuly of 09
Sears online--ripped me off.
I ordered a bed frame on-line. When I received it, I only got a headboard and footboard. I reviewed my order, and it was indeed, an entire frame that I had ordered. After hours talking to various inept people, Sears claimed that the ad was incorrect and that it would cost an additional $200 for the rest of the bed, that I already ordered and paid for! They refused to refund my money, so I have a headboard and footboard in the garage now. I ended up ordering another bed from Overstock for a great price, and it was delivered for $2.95 shipping fee, in just a few days. It is also a much, much nicer bed than the *** that Sears sold me. Interestingly enough, I had boycotted Sears for about eight years due to another issue with them related to a washer and dryer, but decided to give them a go with the bed order since eight years had passed. What a mistake. Another boycott is in process, and this will be longer, I promise!
Sears in San Carlos, California - Pro form 390E damaged part
I purchased this item from sears east ridge it was an item that was return for damaged part, then it was resold to me unknowingly. I tried to have the part replaced after three different phone # I finally got some service, all was fine and all I had to do was go to sears and show my recipe and all information stating that I could pickup a new one and they would send a truck to pickup and old one. I got there I was tossed from one person to the other, no one knows nothing even the manager. No one bothered to see if there was any information on the computer about my problem. THEY Lost all my business.
Sears in Madison, Wisconsin - Overcharge of 950.00
To save the hassle of lines, I chose to purchase a TV through Sears.com. I dont like to enter the informtion of my debit card, online so I called Sears.com to purchase over the phone. The Sears.com represenative said that she accidently charged twice on my account, but reassured that only one transaction would go through. It didnt. It took 5 emails...I said 5 emails...4 phone calls & 3 weeks for Sears.com to reinburse me the 950.00 they took from my bank account....meanwhile, I had bills that were late & bounced a check, all thanks to the Sears.com rep accidently charging me twice. The only thing Sears.com has done to resolve the extra charges I had to pay for their mistake, is an email stating I had 10% off my next purchase of $100.00 or more. My credit went down, I couldnt purchase any other presents for my family until the week of Christmas, I ended up paying up to $200.00 in late payments&bounced checks. Funny how Sears will make sure to get the money you owe them, but when tables are turned, they brush it under the rug as if it never happened & refuse to reimburse the expenses of their mistakes. NEVER SHOP THERE
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