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Sears review in Madison, New Jersey: Never again

Waited for my new washer all day . then was so happy to see the truck. when they took the washing machine out of the box ,it was an old , no knobs broken one that was repacked!!!!!! I have 4 kids I need my washer now i have to wait 2 more days for a new delivery. no one HELPED me when I called the Delivery department . I couldn't even understand the man on the phone!! very PISSED and I will not buy anything else from sears AGAIN!!!!!!!! next time I need an appliance i will head to home depot
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Review
#172508 Review #172508 is a subjective opinion of poster.
Loss
$525

Sears review in Columbia, South Carolina: Disappearing Matteress Warranty, more then Pain in the Back

I have attempted on 2 different occasions to resolve a problem that I have with a $1,000.00 product I purchased from your company directly, online and had delivered. The product is your Top-of-the-Line foam mattress, Queen size #5610, Imperial #64003, manufactured by Sealy 12/2007. This product was advertised and sold with a 10 YEAR, No Pro Rata, Exchange Warranty. We've had it for 2 years and the problem with it is the ability to SUPPORT OUR BODY WEIGHT after a year and a half. That is what a mattress is supposed to do. When we first called to exercise our warranty we got the runaround with calling 3 different 800 numbers, dropped transfers, wrong department, etc. When we finally got a correct phone number and spoke with a CSR, we were forced to jump through so many hoops to provide your company with erroneous "proof" that there was nothing wrong with the mattress. It is designed to SUPPORT BODY WEIGHT. Un-weighted it looks fine, but it is not for decoration, it's to SLEEP ON. I weigh 195, my wife weighs 115. We're not over weight yet after the first 18 months the mattress no longer supported our bodies like it did when we bought it. I was forced to tear down & photograph our bed frame, (a Thomasville, Oak Sleigh Bed with supports) the box spring and the mattress with a straight edge and ruler. That's fine if you want to measure a dent in a solid object like a dishwasher or a mattress with STEEL FRAME & SPRINGS but totally irrelevant on a FOAM MATTRESS. I sent in the photos via fax as instructed and after 2 weeks without hearing a word from Sears I started calling in to check the status. Several calls later I was told the photos were not of a quality that could show the straight edge and ruler clearly, this time I was sent instructions, thanks for letting me know, so I tore everything down again, took more photos and emailed them in. 2 weeks later, still without a word from Sears, I called in to follow up. I was told by the CSR that there was nothing wrong with my mattress, amazing you can tell that from a picture. Let me state again, You sold me this mattress to SLEEP ON, not to store my bed linens on. It looks great when there is no weight on it but a bed sheet, after all, it is FOAM RUBBER. When either or both of us put our bodies on it, the mattress becomes a funnel and drags our bodies into the center. We purchased this mattress because we wanted a FIRM, FOAM sleeping surface and it was for 18 months. It eliminated our aches and pains from the 10 year old spring mattress it replaced. We were happy, for 18 months. When I finally spoke to CS "Manager" named Christopher, that rejected my photos and said they proved there was nothing wrong with my mattress I attempted to explain that a HEIGHT measurement doesn't represent its ability to support WEIGHT and that is not an accurate way to determine the condition of the thing I bought to SLEEP ON. Even a broken clock is correct twice a day, that doesn't mean it's not broken! He was VERY INSULTING, and couldn't care less about my request for a warranty replacement. It has a 10 YEAR, NO PRO RATA WARRANTY. I didn't want my money back, just a replacement under the stated warranty. He refused and treated me with disrespect. I am the customer, I may not always be right, I am ALWAYS THE CUSTOMER. I wasn't asking him to pay for it out of his pocket, just process the paperwork and fulfil you obligation to your customer. We requested a service rep from one of your locations to please come and lay on this thing, he told us to bring it to a store. It's not a defective clothes iron, it's a Queen Sized Mattress and I have a 2 seater car. Every morning we wake with aches and pains that we don't have when we sleep somewhere else. Please, PLEASE, contact me and MAKE THIS RIGHT. I have the tags and specs from the mattress stapled to the warranty card. I'm not making this up! Please respond. Thank you, John Stiles Summerville, SC
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2 comments
marleasg
#312051

John,

It is geniuses like Rob that are the problem. How can a mattress that is nearly new not be defective???

The magic 1 ½ “ is part of the scam. The cover will pull up even if the mattress is down.

Shame on Sears and all of these crooked tactics.

The mattresses they made 10 years ago did not have these problems. Cheep material does not mean a cheaper price. Rip Off, Rip Off, Rip Off!!!!!

I can say this, because I have been fighting this myself.

We got two bad mattresses, they won’t do anything about mine either.

I have seen how they treat customers first hand, and realize I can’t win.

I will however tell as many people about this as I can. You should too. I wish I had been told about this before I bought.

I promise I will never buy anything from Sears again. I am hoping for them to go completely out of business. This is better than they deserve!!! I hope I am helpful towards that end.

:sigh

Anonymous
#168498

John I service mattresses for all the major stores and manufactors, They all require a dent over 1 1/2 inches deep to consider it defective. Trust me when I tell you IF there is something wrong with your mattress, it will sag unweighted over 1 1/2".

The bed has broken in and conformed to your usage (which is normal usage and normal conforming)it is too soft for you at this time but it doesn't mean it's defective.

It's just no longer a good match for you. It will bow and sag if defective.

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Review
#172449 Review #172449 is a subjective opinion of poster.

Sears ignores us, but they can't ignore YouTube

I have noticed that Sears does not seem to action the hundreds of blogs I have seen complaining about things. I have decided to take a different tactic - a catchy rap about my various problems with Sears on YouTube: http://www.youtube.com/watch?v=kj9NnUocvtw I think some media attention would turn up the heat. Here is my 'Yo, Yo, Sears' rap: Aw yeah, this beat goes out to my hommies The peeps on the Blogs The peeps on YouTube And the peeps still on Hold I bought a Sears snow blower in two-thousand and two It's getting pretty old now and went a bit askew It stopped moving and that's important to me Try pushing it into a snow-bank and I think you'll agree I called Sears service 'cause they have the proper parts But choosing them for service is where my trouble starts The tech came over to fix it like new I figured out later this guy had no clue Yo, Yo, Sears - I'm talkin' to you direct Give your Customers some respect Good service used to be your proposition Now it's a telephone inquisition As it turns out, my Axle Bolt was rusted And the wheels don't turn when that Bolt is busted The tech put in a Shear Pin instead That's the pricey repair I now dread Used it 5 minutes, then had the same issue Sears did not apologize or offer a tissue I looked at the manual and the parts were wrong He used a Shear Pin where an Axel Bolt belong Yo, Yo, Sears - I'm talkin' to you direct Give your Customers some respect Your Technician is apparently unskilled So I would appreciate getting unbilled When the tech suggested fixing it with a weld I knew his abilities really smelled So I fixed it myself using the parts in the book But you charged my credit card, so I'm on the hook They said call 1-800 to get back my beans The call would be answered in the Philippines For a month I called, you did not call back Then you hung up on me, I think that's whack Yo, Yo, Sears - I'm talkin' to you direct Give your Customers some respect Your Customer Service is not funny And I would like back my money
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Review
#172212 Review #172212 is a subjective opinion of poster.
Service
Sears Repair
Loss
$123
I have noticed that Sears does not seem to action the hundreds of blogs I have seen complaining about things. I have decided to take a different tactic - a catchy rap about my various problems with Sears on YouTube: http://www.youtube.com/watch?v=kj9NnUocvtw I think...
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1 comment
Anonymous
#185346

I got on a lay away plan for a tv, due to a personal emergency was 2 dys late on pmt due, hurried up and walked it in only to find the lady said her screen showed my layaway plan was cancelled, no reason and i will get refund... now no tv all these months wasted, gotta start over. what kind of *** is that???????????

Review
#172210 Review #172210 is a subjective opinion of poster.
Service
Sears Repair
Loss
$123

Sears review in Shelbyville, Kentucky: Tire Department Rude

I purchased tires from sears in Frankfort Ky,and when I had a blow out they have put off ordering a tire for 2 weeks.They never tried to help in anyway. I'm driving on my spare and it does not seem to matter to them. I WILL NEVER RECOMEND Sears for ANYTHING EVER AGAIN.I realize problems happen but try to help instead of putting it off as if it will go away. I offered to pay the difference on another set of tires but this was unheard of.I have alot of Sears products but never again.
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Review
#171968 Review #171968 is a subjective opinion of poster.

4-6 weeks without dryer - waiting on Sears repair

We called for a service call on our dryer due to a strange noise it was making on February 1 - soonest the repair person could come out was Feb. 10, which was rescheduled to Feb. 18 due to bad weather. On Feb 10 our dryer totally stopped working. We called to bump up our appt but were told they could not accommodate our schedule. We know what will happen - the repair person will come out, diagnose the problem, order the part which will be shipped to our home and then we will have to call back for another appt which will take another week or so to happen... what is the benefit of having the extended warranty? I could spend the same money and have my dryer fixed and running by a local repair company within days.
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Review
#171437 Review #171437 is a subjective opinion of poster.
Service
Sears Repair

Beware of SEARS.COM

Their item descriptions are deceiving, so ensure you read their product descriptions fine print, thoroughly, before you make a purchase from them. They used a perfume bottle on a perfume powder description so I was deceived into thinking I was purchasing perfume when I actually purchased powder! Then when I requested cancellation, within minutes of ordering, they claimed they could not cancel the order. They said I could "refuse" the delivery, but they could not "refund" the shipping charges. Talk about a dishonorable way of taking someone's money. I believe that this is the reason so many companies are falling apart during these poor economical times. People are fed-up with working hard for what they get today, and then having companies like this, with poor ethical practices, attempt to cheat them out of what little they have left.
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3 comments
Anonymous
#195831

their advertised prices are lost leaders too, do not buy from Sears.com, I may stay away from the Box Store too......

Anonymous
#148646

Well maybe you should of payed attention to the details that it was POWDER not PERFUME that you ordered. Not Sears fault

Anonymous
#116668

I refused an order because I got half a box spring and didnt know I had to buy two of the item... Long story short its been two months and they still havent credited the account. I called about 5 different occasions... once each week.

Every week I get told "sorry about that... we will credit your account and it will show up in 5 to 7 days"... then after a little over a week I call and they say "Oops" again!!!!

Its infuriating. I will never order Sears.com again!

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Review
#171210 Review #171210 is a subjective opinion of poster.
Loss
$46

Sears review in Baltimore, Maryland: Poor and No Service for Emergency Heating Calls

On two occasions - for two separate homes and master protection plans, there was Little to NO response for emergencies concerning Heating/Cooling issues in Maryland. Sears 1800-4-my-home operators were rude and unprofessional. They passed me to technicians who could not handle the problem - when asked for a supervisor, they stated one was not present. They placed me on hold and never came back to me. After several attempts to call back, they did not answer. VERY POOR SERVICE. Customers are faced with contacting contractors that can react 24/7 which voids out the Master Protection plan or customers can wait days for Sears to respond. Very disappointed and hunting for a new home warranty for all three of my properties.
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1 comment
Anonymous
#265787

Why should they have an emergency heating group? they shouldnt...fact is 18004myhome is for non warranty repairs they were not rude or unproffessional u clearly dont know what that entails......they had u on the phone for aminute before they connected u to the tech support line...and now they dont have supervisors present....mpas cover reapair free replacement rentals etc.

where in there does it say same day emergency repair? You pay for what u get

Review
#171205 Review #171205 is a subjective opinion of poster.
Product
Sears Protection Plan

Sears damaged my car

I special-ordered 4 new tires at Sears in Warwick, RI and had them mount and balance them on my Subaru. When I got the car back, all four rims were chipped and gauged around where the nuts were removed and the tires were making an audible rubbing noise on corners. I had to make 2 trips back since the manager was not in the first time. On the second trip, the manager spent less than a few seconds looking at a single rim before declaring that the damage was oxidative (This entire "inspection" was recorded). The car was brought in to examine the rubbing and the head technician showed that they had been rubbing on the suspension and said there must be a problem with that, not the tires. The car had just been inspected and serviced 1 month prior at a Subaru dealer, including a replacement of the front sway bar links. Despite the fact that the tires stopped rubbing after the head technician re-seated them, the car was brought to the Subaru dealer again who said the suspension was fine and that the tires were no longer in a position to rub. They assumed that the original technician at Sears had seated them incorrectly given the damage to the rims. The manager at Sears did nothing to explore the situation with the technician and, when I said I was going to take it up with Sears' main office; he said "Go ahead, you'll just be dealing with me again". My insurance company appraised the damage at $736 and I submitted a complaint with Sears. I was bounced around for weeks until it landed with their claims division. They sat on the case for a month despite several calls to the officer who actually replied that she hadn't "even looked at the information". I give her points for honesty, but she was still very unprofessional. She eventually offered 50% of the appraised value and I submitted a complaint with the BBB. The person from Sears who responded wrote the following incorrect/dishonest statements: 1) The car had over 200,000 miles (it was just over 100,000), 2) the suspension was faulty (inspected before and after tire installation and found normal), 3) An alignment was declined (the salesman told me it wasn't necessary given the recent service), 4) The wheels' damage was thoroughly inspected before being declared oxidative (recording times less than 7 seconds from leaving the building to the manger's first statement). The BBB eventually ruled the complaint unresolved given the fact that Sears' claims division is separate and suggested small claims court. However, given that the company is in Illinois and I'm in RI, this didn't make much sense for me. So, I'm left getting 50% of the damages and venting on this site. I have since found other postings from people who had the exact same damage and I just hope enough people read this that it doesn't happen to more people. It seems very clear that Sears has no plans of making an effort to prevent it at their level.
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Review
#171106 Review #171106 is a subjective opinion of poster.
Service
Sears Installation

Sears review in Saint Louis, Missouri: Miracle-Ear will not check hearing aid until paid

I have been a customer of Sears Miracle-Ear since 1998. I have purchased four hearing aids at a cost of approximately $8500. The first two I purchased lasted (one 9years &one 11 years) and the last two did not last very long.(one 3 years and one i year.) The one year hearing aid is being repaired under warranty. The three year hearing aid is out of warranty and they will not ever look at it unless I Pay $289 in advance. I feel thqt since both Hearing aids qyip working so soon there could be a factory defect, and should be evaluated. Mr Cliff Crouch of Miracle-Ear at Sears in Columbus, GA. has been an excellant representative and has looked after my hearing aids on a regular basis. I know there is nothing else he can do for me, but I feel the company should. James P. Garrett Manchester,GA.
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1 comment
Anonymous
#117893

I came to the same location with the same problem. Both of my aids quit working within a couple of days of each other.

I went to the store where Mr. Crouch works it was an hour drive since they closed my local store. He was able to fix the hearing aids in about a week at no cost to me. I would recommend him highly.

Not sure it miracle ear or sears would back my product out of warranty ,but Mr. Crouch did.

Review
#171102 Review #171102 is a subjective opinion of poster.