Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears in Philadelphia, Pennsylvania - They were dishonest

Ive always thought of Sears as an Icon But I will make it my mission to inform everyone in WhiteHall about the bad dishonest service I got from that WhiteHall store The day after I went to another Auto store to get my inspection They concluded I will need brakes soon but I had at least until next inspection was do Louis Rossanese 240 Sixth St WhiteHall PA 610-704-3708 They were tring to tell me that I needed brakes to pass inspection after they had my car taken apart . They thought I would just say OK fix them Like most people would do. But I knew better again, I knew I just had brakes put on inJuly of 09
View full review
Review
#167333 Review #167333 is a subjective opinion of poster.
Loss
$70

Sears online--ripped me off.

I ordered a bed frame on-line. When I received it, I only got a headboard and footboard. I reviewed my order, and it was indeed, an entire frame that I had ordered. After hours talking to various inept people, Sears claimed that the ad was incorrect and that it would cost an additional $200 for the rest of the bed, that I already ordered and paid for! They refused to refund my money, so I have a headboard and footboard in the garage now. I ended up ordering another bed from Overstock for a great price, and it was delivered for $2.95 shipping fee, in just a few days. It is also a much, much nicer bed than the *** that Sears sold me. Interestingly enough, I had boycotted Sears for about eight years due to another issue with them related to a washer and dryer, but decided to give them a go with the bed order since eight years had passed. What a mistake. Another boycott is in process, and this will be longer, I promise!
View full review
2 comments
Anonymous
#104100

They said that it was an "advertising error" but would not stand by their ad. They admitted that it showed and described an entire bed, and that I had paid the entire amount in full.

But they dug in their heels and refused to sell what was advertised and paid for. They insisted I pay an additional (large) sum of money.

I've never experienced such blatantly unethical, if not criminal, behavior by a retailer. It was like dealing with extortionists.

Anonymous
#103951

your post has been featured on www.searsinsider.tk

why did they refuse to give you a refund?

View more comments (1)
Review
#167305 Review #167305 is a subjective opinion of poster.

Sears in San Carlos, California - Pro form 390E damaged part

I purchased this item from sears east ridge it was an item that was return for damaged part, then it was resold to me unknowingly. I tried to have the part replaced after three different phone # I finally got some service, all was fine and all I had to do was go to sears and show my recipe and all information stating that I could pickup a new one and they would send a truck to pickup and old one. I got there I was tossed from one person to the other, no one knows nothing even the manager. No one bothered to see if there was any information on the computer about my problem. THEY Lost all my business.
View full review
1 comment
Anonymous
#103952

Why didnt you take it back to the store and return it like the previous person did?

www.searsinsider.tk

Review
#167178 Review #167178 is a subjective opinion of poster.

Sears in Madison, Wisconsin - Overcharge of 950.00

To save the hassle of lines, I chose to purchase a TV through Sears.com. I dont like to enter the informtion of my debit card, online so I called Sears.com to purchase over the phone. The Sears.com represenative said that she accidently charged twice on my account, but reassured that only one transaction would go through. It didnt. It took 5 emails...I said 5 emails...4 phone calls & 3 weeks for Sears.com to reinburse me the 950.00 they took from my bank account....meanwhile, I had bills that were late & bounced a check, all thanks to the Sears.com rep accidently charging me twice. The only thing Sears.com has done to resolve the extra charges I had to pay for their mistake, is an email stating I had 10% off my next purchase of $100.00 or more. My credit went down, I couldnt purchase any other presents for my family until the week of Christmas, I ended up paying up to $200.00 in late payments&bounced checks. Funny how Sears will make sure to get the money you owe them, but when tables are turned, they brush it under the rug as if it never happened & refuse to reimburse the expenses of their mistakes. NEVER SHOP THERE
View full review
1 comment
Anonymous
#103751

don't feel bad. I had one they overcharged a cust due to a slip of the key in the amount of $36,000.

for a $360 credit card purchase. They caught it and the cust was credited back the amount.

Review
#167074 Review #167074 is a subjective opinion of poster.
Loss
$950

Sears washer / 5 service calls & no resolution

I bought a washer last February. It is under is normal manufactures warrantee. After 5...yes 5 visits, parts replaced 3 times, oil wiped out once, and one "look over"...I'm having to wait yet again to ruin more clothes (over $300 have been ruined by oil deposits) and call to have one LAST tech out...or so they say...to get a new washer. Who can I contact to replace this fast? My warrantee is almost out and I'm afraid they will use that date as an excuse, even after all of this drama, to refuse replacement!
View full review
2 comments
Anonymous
#103953

Sears is not responsible for replacing your washer. find out why, here: www.searsinsider.tk

Anonymous
#103753

if problem still persists call the manufacturer of the washer. They can authorize a replacement or can give you what is called a concession which basically means they will pay for the repairs to fix it.

If your machine is a top loader I would probably say you have a bad seal under the agitator where the transmission comes thru the basket drive. If it is a front loader it could be a rear bearing causing the oil residue in your laundry.

also take in mind if you are not finding oil spots until after they are dried it could be coming from your dryer catching clothes between the basket and front panel. This leaves little straight line black marks that could be misidentified as oil stains.

View more comments (1)
Review
#167014 Review #167014 is a subjective opinion of poster.
With Official Company Response
I used Sears online ordering on December 2nd to order two DVD/VCR combos for Christmas and selected home delivery. A week after ordering them I received an email stating my purchase was ready for pickup at the store. What?! I called customer service and they stated...
View full review
6 comments
Anonymous
#1175430

Had an issue with product phoned customer service and had the worst experience dealing with them and no my issue was not resolved. Paid for new and they delivered a refurbished product then blamed it on the manufacturer , it was Sears who delivered the product not the manufacturer. Deceitful.

View more comments
Review
#166794 Review #166794 is a subjective opinion of poster.

Sears in Washington, District Of Columbia - Refused to Accept Return

On a recent trip, I purchased a $9 pair of workout gloves at a store 75 miles from my home. I tried them on when I got home and one was smaller than the other. I took them to my local Sears store for return and they informed me they didn't carry that item so they wouldn't accept it and I would have to return them to the store where I purchased them. Now I had the option of either throwing them away, or making a 150 mile round trip to return them. Sears has a network of delivery trucks that run between stores and warehouses as well as shipping services. If they cared at all about customer service, they would accept any Sears product at any store. Beware...don't buy anything from any Sears store that isn't in your vicinity!
View full review
1 comment
Anonymous
#103965

did you talk to a manager or just walk away?

www.searsinsider.tk

Review
#166643 Review #166643 is a subjective opinion of poster.
Service
Sears Delivery Service

No heat in eastpoint store sears!!!!!!

there has been no heat in the sears eastpoint store for several weeks. i am very uncomfortable when shopping and feel sorry for the employees waitting on me, they don't have a choice, i do and i leave. this has been the coldest time of winter with winds gusting to 50 miles an hour. and still theres no heat in that store. The employees are getting sick if not already and its inhumane to work there. when a person shops one is unable to try clothes on because the dressing area is the temperature of a refrigerator or ice box.
View full review
3 comments
Anonymous
#110549

I work for Sears. The truth of the matter is that each store has goals to reach in $$$$$.

If your store doesn't reach those goals, the company starts to cut. Payroll is first. Depending on the cut, it could be a whole department or maybe two. Those people remaining also have their hours cut.

They are expected to do the same amount of work with a third to a half less people. Salaried management is expected to do "whatever it takes" to get the job done. In other words, we don't care how many hours you have to work (70 to 80), just do it. Other things also get cut.

If you went over your budget for heat last year, the temperature will be lowered this year (as the price of fuel goes up). Customers complain that they can't even try clothes on in the dressing room. All the employees have learned to dress for the "weather" in the store. The manager says there is no control over the heat at store level.

If Sears is such a big successful company, where's all the money going? It certainly isn't for heat. They have a report for everything. I believe that a bunch of guys sit in a room and just think up things for others to do.

Let's get those big shots to work in a store for a week without their big shot authority. Maybe they'll really know the extent of the damage they're doing!

Anonymous
#104506

I work at the Sears in Knoxville Center Mall, Knoxville TN. We don't have any heat either and when I complained I was told 1st that there never was heat, and then 2nd (in the same sentence) that the heat broke over ten years ago and will not ever be getting fixed.

This was by the head operations manager.

I then tried to lodge a formal complaint via online chat on the Sears website. I was told by a CS rep that she was only there to take orders and I would need to take it up with the store manager. When I explained that I already had and that I wanted to make a complaint to corporate she advised me to mail a letter.

Really?

What year is it? :sigh :sigh

Anonymous
#100913

Those of us that work in an "un named" big box store here in the midwest go through this scenario each and every day during the winter! We DO have heat, but also single automatic doors that face north and it is like working in a freezer!!

View more comments (2)
Review
#166550 Review #166550 is a subjective opinion of poster.

Sears did not deliver my package on time

I ordered something from Sears, for which was not delivered on time. It was to be here on the 31st of December, and did not come. I called Sears three times that day, was told that their system was down each time. I called the next day and get this their system was down still. I would like my package. But what gets me the most is when you do call them they have people that can not even speak English. So my guess is you probably wont even get this, and you wont even answer it because the system is down.
View full review
2 comments
Anonymous
#251464

I know that u mean i ordered some boots and they arives like a week late and i didnt need them anymore its soo ***. :(

Anonymous
#103969

you think sears actually reads this site? what world do you live in?

and you're posting on Jan 1st, one day after your package was supposed to be delivered... how do you know its even Sears fault and not the delivery companies? Yes, big companies outsource some people because its cheaper...

so it is hard to understand some of them... cannot is one word by the way...

View more comments (1)
Review
#166264 Review #166264 is a subjective opinion of poster.

Sears automobile repair shop

I ordered 4 new tires along with front end alignment, When they took my truck in the back I requested that they check the alignment prior to mounting the tires. I was informed that the tie rod ends were fall out bad and was given an estimate to repair at over 350.00. I told them no, I will repair the truck myself. I bought the tires un mounted before leaving, as I have my own tire machine. I ordered tie rod ends and proceeded to install them. The first problem was they did not need to be replaced, as they were well inside the safe area. I went ahead and replaced them anyway's. After mounting all four tires and installing new tie rod ends, I returned to the store for the front end alignment. Now I am told that the truck is all done and I can leave. Problem two, the truck pulled real hard to the right, so I took it back as I was told it was under warranty, and they would take care of the problem. Then after watching the mechanic wander around the shop for almost forty five minutes, he proceeded to sit on his bench for over one half hour before he put my truck back on the front end machine. After watching the shop for awhile I could not believe the lack of supervision, you never would believe the give a xxxx attitude the people in the service area have. I saw new stock being thrown across the floor as well as being kicked across the floor, people standing around talking and laughing instead of working. Anyway's I was saying, I am told that the left camber is at -0.6 degrees out and this is why it is pulling. I asked why did they send the truck out with this discrepencyI was told that when it left it was fine. I argued with Mike (manager) that this can't be, he also informed me that I had a ladder on my ladder rack and this added weight was causing the truck to pull, I laughed at him I said I weigh 200 pounds why doesn't the truck pull to the left? He couldn't come up another story so I dropped it. Just so you are aware, weight on either side has nothing to with tracking of the vehicle, also so you are aware I was a service manager for a dealership for many years as well as having my own repair shop for over twenty years. I have forgotten more than this Mike knows. Now I am told that the upper control arm bolts are rusted so bad that they can't be broken loose and I will need a new upper control arm assembly, I informed him I would take my truck home and release the bolts and return so that he may finish my alignment. I took the truck to my shop and was flabbergasted that the frozen bolts had never seen a wrench as all the road dirt was still on the bolts, which proved to me that they never tried to loosen the bolts. I cleaned the bolts off and installed a half inch ratchet and loosened the bolts without any straining. I returned to the store in less than 1 hour and finally the front end was aligned. I feel that your people are to blame for poor service and there rip off tactics are only going to bury Sears service center. I since talked to some business associates and was asked why would you ever take your truck there, they all had stories of the service center trying to rip them off. The store is located on Transit Road in the Eastern Hills Mall town of Williamsville NY 14221. The store manager's name is Mike I feel that the store should reimburse me 100% for the cost of the alignment as well as future considerations, that is you want to keep me as a customer.
View full review
Review
#166231 Review #166231 is a subjective opinion of poster.
Service
Sears Repair