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Sears in Washington, District Of Columbia - Refused to Accept Return

On a recent trip, I purchased a $9 pair of workout gloves at a store 75 miles from my home. I tried them on when I got home and one was smaller than the other. I took them to my local Sears store for return and they informed me they didn't carry that item so they wouldn't accept it and I would have to return them to the store where I purchased them. Now I had the option of either throwing them away, or making a 150 mile round trip to return them. Sears has a network of delivery trucks that run between stores and warehouses as well as shipping services. If they cared at all about customer service, they would accept any Sears product at any store. Beware...don't buy anything from any Sears store that isn't in your vicinity!
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1 comment
Anonymous
#103965

did you talk to a manager or just walk away?

www.searsinsider.tk

Review
#166643 Review #166643 is a subjective opinion of poster.
Service
Sears Delivery Service

No heat in eastpoint store sears!!!!!!

there has been no heat in the sears eastpoint store for several weeks. i am very uncomfortable when shopping and feel sorry for the employees waitting on me, they don't have a choice, i do and i leave. this has been the coldest time of winter with winds gusting to 50 miles an hour. and still theres no heat in that store. The employees are getting sick if not already and its inhumane to work there. when a person shops one is unable to try clothes on because the dressing area is the temperature of a refrigerator or ice box.
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3 comments
Anonymous
#110549

I work for Sears. The truth of the matter is that each store has goals to reach in $$$$$.

If your store doesn't reach those goals, the company starts to cut. Payroll is first. Depending on the cut, it could be a whole department or maybe two. Those people remaining also have their hours cut.

They are expected to do the same amount of work with a third to a half less people. Salaried management is expected to do "whatever it takes" to get the job done. In other words, we don't care how many hours you have to work (70 to 80), just do it. Other things also get cut.

If you went over your budget for heat last year, the temperature will be lowered this year (as the price of fuel goes up). Customers complain that they can't even try clothes on in the dressing room. All the employees have learned to dress for the "weather" in the store. The manager says there is no control over the heat at store level.

If Sears is such a big successful company, where's all the money going? It certainly isn't for heat. They have a report for everything. I believe that a bunch of guys sit in a room and just think up things for others to do.

Let's get those big shots to work in a store for a week without their big shot authority. Maybe they'll really know the extent of the damage they're doing!

Anonymous
#104506

I work at the Sears in Knoxville Center Mall, Knoxville TN. We don't have any heat either and when I complained I was told 1st that there never was heat, and then 2nd (in the same sentence) that the heat broke over ten years ago and will not ever be getting fixed.

This was by the head operations manager.

I then tried to lodge a formal complaint via online chat on the Sears website. I was told by a CS rep that she was only there to take orders and I would need to take it up with the store manager. When I explained that I already had and that I wanted to make a complaint to corporate she advised me to mail a letter.

Really?

What year is it? :sigh :sigh

Anonymous
#100913

Those of us that work in an "un named" big box store here in the midwest go through this scenario each and every day during the winter! We DO have heat, but also single automatic doors that face north and it is like working in a freezer!!

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Review
#166550 Review #166550 is a subjective opinion of poster.

Sears did not deliver my package on time

I ordered something from Sears, for which was not delivered on time. It was to be here on the 31st of December, and did not come. I called Sears three times that day, was told that their system was down each time. I called the next day and get this their system was down still. I would like my package. But what gets me the most is when you do call them they have people that can not even speak English. So my guess is you probably wont even get this, and you wont even answer it because the system is down.
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2 comments
Anonymous
#251464

I know that u mean i ordered some boots and they arives like a week late and i didnt need them anymore its soo ***. :(

Anonymous
#103969

you think sears actually reads this site? what world do you live in?

and you're posting on Jan 1st, one day after your package was supposed to be delivered... how do you know its even Sears fault and not the delivery companies? Yes, big companies outsource some people because its cheaper...

so it is hard to understand some of them... cannot is one word by the way...

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Review
#166264 Review #166264 is a subjective opinion of poster.

Sears automobile repair shop

I ordered 4 new tires along with front end alignment, When they took my truck in the back I requested that they check the alignment prior to mounting the tires. I was informed that the tie rod ends were fall out bad and was given an estimate to repair at over 350.00. I told them no, I will repair the truck myself. I bought the tires un mounted before leaving, as I have my own tire machine. I ordered tie rod ends and proceeded to install them. The first problem was they did not need to be replaced, as they were well inside the safe area. I went ahead and replaced them anyway's. After mounting all four tires and installing new tie rod ends, I returned to the store for the front end alignment. Now I am told that the truck is all done and I can leave. Problem two, the truck pulled real hard to the right, so I took it back as I was told it was under warranty, and they would take care of the problem. Then after watching the mechanic wander around the shop for almost forty five minutes, he proceeded to sit on his bench for over one half hour before he put my truck back on the front end machine. After watching the shop for awhile I could not believe the lack of supervision, you never would believe the give a xxxx attitude the people in the service area have. I saw new stock being thrown across the floor as well as being kicked across the floor, people standing around talking and laughing instead of working. Anyway's I was saying, I am told that the left camber is at -0.6 degrees out and this is why it is pulling. I asked why did they send the truck out with this discrepencyI was told that when it left it was fine. I argued with Mike (manager) that this can't be, he also informed me that I had a ladder on my ladder rack and this added weight was causing the truck to pull, I laughed at him I said I weigh 200 pounds why doesn't the truck pull to the left? He couldn't come up another story so I dropped it. Just so you are aware, weight on either side has nothing to with tracking of the vehicle, also so you are aware I was a service manager for a dealership for many years as well as having my own repair shop for over twenty years. I have forgotten more than this Mike knows. Now I am told that the upper control arm bolts are rusted so bad that they can't be broken loose and I will need a new upper control arm assembly, I informed him I would take my truck home and release the bolts and return so that he may finish my alignment. I took the truck to my shop and was flabbergasted that the frozen bolts had never seen a wrench as all the road dirt was still on the bolts, which proved to me that they never tried to loosen the bolts. I cleaned the bolts off and installed a half inch ratchet and loosened the bolts without any straining. I returned to the store in less than 1 hour and finally the front end was aligned. I feel that your people are to blame for poor service and there rip off tactics are only going to bury Sears service center. I since talked to some business associates and was asked why would you ever take your truck there, they all had stories of the service center trying to rip them off. The store is located on Transit Road in the Eastern Hills Mall town of Williamsville NY 14221. The store manager's name is Mike I feel that the store should reimburse me 100% for the cost of the alignment as well as future considerations, that is you want to keep me as a customer.
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Review
#166231 Review #166231 is a subjective opinion of poster.
Service
Sears Repair

Sears in Gatesville, Texas - Debit card hold even when no product to sell

Sears started a sale on 12/26/2009 according to TV commercial. I found a 32" HD TV on sale at Sears.Com for $299.00 at 6:00 a.m. on 12/26/2009 that was in stock at the Waco, Texas store. I completed the purchase via their web site and waited for the email to confirm my purchase and give me the receipt to pick up my new set - that was clearly a condition of the purchase - it was not a done deal until the confirmation email. The email 20 minutes later stated that my sale was canceled because the set was not in stock at the Waco store. The email (which is in my hands) says my card will not be charged - it does not say my card was already charged and that I would have my money tied up for 5 to 10 days or whatever my bank's policy is for placing holds for purchases from merchants. I asked why Sears first charged my account before checking the availability of the merchandise, and Supervisor Tiffany (who is an obnoxious tart) told me it was their policy. She is correct - if Sears doesn't complete the sale with a confirmation charge, the "hold" drops off the in five to ten days pursuant to federal and state banking regulations. However, the vast majority of merchants run a card to see if the account is open by charging only a dollar through the sales system. If the sale is not able to be completed, the customer only has a dollar tied up for 5 to 10 days. If the product is ready and available for sale, the merchant merely charges the sales price less the $1.00 processed earlier. Tiffany just couldn't understand that just because their internal policy says that is how they are going to do it, that doesn't make me, as a consumer, or ten shoppers or a thousand shoppers across the US, should be denied thousands of dollars of their own money because Sears chooses to take an easy way out - that is, care about customer and confirm availability first rather than charge first, do nothing later. When I told her I was not satisfied with that, she tried to claim I was being abusive. My wife, sanding just a few feet away had to laugh - I am a former local prosecutor and now work for my state, and if telling the "supervisor" that I disagreed with their inconsiderate and literally harmful policy constitutes abuse, you should have listened to her tone when I asked for the legal department's phone number. I did get it - but Tiffany was still trying to tell me I was wasting my time. Tiffany said the legal department's phone number is (847) 286-8371. I don't have to shop at Sears - and it may be a cold day before I purchase anything from Sears due to the attitude of a snotty supervisor who couldn't are less about the public. I even explained up front that she may not be able to help me, but she took it upon herself to educate me and lecture me about their policy and that there was nothing I could do about it. I'll remember that the next time I send someone to jail - I wonder how they will feel if I tell them you're going to jail, and that's that. There are many judges and lawyers who would take issue with that. If I succeed in changing Sear's policy, I will probably ask for a copy and have one sent to Tiffany so she can read that policy is flexible when you go high enough in an organization. Nah, it'll be my policy to let Tiffany continue to be a ***. Perhaps if enough people complain, Sears could program their computers to take that little step of checking to see if the item they show as being in stock actually is in stock before tying up a customer's money. This is the first time I can think of that I had a merchant pull a stunt like this - most other retailers sell you the product or won't let you complete the sale - not take the sale, then try to confirm product to sell, and send you a "Dear John" letter and let the customer's money be encumbered for a week or more. Bankruptcy didn't do Sears or consumers any favors if Tiffany is the best they got as a policy-spouting supervisor.
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4 comments
Anonymous
#105188

On 1/9/2009 I made a purchase from Sears.com for an elliptical machine at a total of $1,100. I got an email saying my item was ready for pick up.

Well before I could leave the house I got a call from the store saying they did not have the item and that my order would need to be canceled which was done on the same day, 1/9/2009. I did not want to cancel the order but was told that the item was no longer carried by the store so I did. I then bought a different machine that cost a little more. However I still have not been refunded the $1,100 to my credit card.

I was given some excuse that it had to be cleared at their warehouse before my money could be refunded??? Anyway as of today I am being told it could take 7 - 10 business days. I was told on 1/9/2009 that it would be refunded by 1/15/2009 which was way to long in my opinion. Anyway I don't think sears has yet to do their part to have my money refunded.

Sure seems like something stinks to me. I like my new elliptical but I'm done doing business at sears!

Anonymous
#100788

I also ordered a couple of things online first I got a notice 7 days after I ordered it and they took my money from my debit card stating it was canceled due to it not being in stock and I should receive a refund in 7-10 business days I sent a response to that and got the same response back 7-10 business days and as of today 13 business days later have still yet to recieve my money back for this and I sent yet another email to them and their response was basically the same and now are saying 5-7 business days from the 30th of December they have already received my money since December 8th they cancelled my order on the 15th and still January 4th nothing but an excuse. I also ordered another item for my 6 year old step son and it came "melted" it was a Cars art set they were sorry I did return it to the store but it was an inconvenience to return it "glad I did it in the store not sent it online or my money for that would be held up as well" I question the person who gathered my order and not noticing it was in unacceptable condition the quality in product and service is terrible and I just plainly want my money back and a real explanation why they sent me garbage and didn't refund my money as yet 13 days later that they said 7-10 days won't order from them ever again and will have serious doubts of other products they sell online and in their stores.

Anonymous
#99731

Follow up to Sears above - I sent customer service the full text of my complaint and I just received their automated response. It said, "We apologize for any inconvenience. Thank you for contacting Sears. We appreciate your writing and sending us your feedback. We will forward your observations on to our marketing team."

I expect their automated mail to as responsive as their marketing team.

AT&T has learned to be nice to people and their profits show great improvements. Sears....are you paying attention?

Bond
#99465

Wow. I just had the exact same experience with Sears.

I ordered some tools online and it came back saying the product was not available. However, when I checked my credit card statements, the amount due was already charged and is on hold.

I am going to ring Sears customer service and get them to give me an explanation for all this. I have a nagging suspicion that Sears is advertising products for cheap on their site to get more people to visit the site, but when you actually go to purchase it, they just say the item is not available.

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Review
#166088 Review #166088 is a subjective opinion of poster.
Loss
$325

Sears in Bennettsville, South Carolina - Master Protection Plans Sucks! Need info

My washing machine is two years old. We purchase MPA to cover parts in the event it goes out. It broke three weeks ago. We have three tech visits, nothing has been repaired. I call teh 1 800 4 MY HOME number...the cannot speck English. I call theire Customer Solutions number and they cannot tell me there address so I can file a complaint w/BBB. If anyone out there has an address for Customer Solutions in Austin TX who said they are a part of Sears, can you please post it. If not, please post any valid addresses for Sears service center within US that can resolve our issue. We are never shopping there again after this *** service we've received from them as well.
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5 comments
Anonymous
#222893

the number for customer solutions I am dealing with is: 1-800-479-6351

Anonymous
#104018

I never said I was a perfect typist. And 18004MYHOME offers no solutions at this point. So, yes, BBB would be the next level right now.

Anonymous
#103971

Does the BBB do anything or is that just a place where people complain so they can feel like they're being heard?

"1 800 4 MY HOME number...the cannot speck English"

I see that you can't either.

Anonymous
#103820

Thanks "tech" we've trid that number as well....NOTHING! Today marks 5 weeks and still not washer.

Four parts have been ordered, two separate trouble tickets created and still NOTHING! It's so frustrating. Everyone we've talked to locally and abroad "sympathize" but can't do anything better. They're playing pass the blame game and keep handing us off to another department.

Both A&E techs and Sears techs are also incompetant as far as I'm concerned. Today our BBB complaint is being written and I'm sending letters to every member of the Board of directors and acting CEO. I have included the dates and names of every representative that we've talk to and how they have refused to help us.

I hate to wish this on anyone, but I've worked in the telecom industry for many years and if I'd provided this type of service to a customer, I'd been fired. I hope some of these people lose their jobs!

Anonymous
#103755

try 1-800-905-9505. This is ae factory service a division of sears.

they maintain the techs. they should be able to give you what numbers or transfer you to whom you need to talk to. The sears number you call will connect you to a call center in India. Don't give up hope.

As for 3 tech visits well that could be as most techs hands are tied by the tech assistance center.

They will only allow the tech to order certain parts at times depending on what is wrong even though the tech may know what is wrong. Makes our jobs hard and we get in trouble if we don't follow what they say.

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Review
#166087 Review #166087 is a subjective opinion of poster.
Loss
$670

Sears in Norfolk, Virginia - Screwed me out of $ and lied to me

I went in Sears to purchase a few items and was over charged by $4o. I did not realize until I looked at my bank statement that I was overcharged and not given a receipt. I believe that I was scammed and no one that I have talked to about this problem has helped me. I did talk to a customer service rep from the main office who informed me that this sort of thing has happened. When I saw the total on the screen it was for $49.31 and somehow was charged exactly $40 more than that. She said a clerk could have a friend come behind you and charge the extra money and then close the sale out. However because I have no receipt and used debit which is the same as cash no one will help me. I have spent thousands upon thousands of dollars with sears and have taken my child to get pictures every 3 months at the portrait studio. I believe that the company doesn't care about its customers and is aware of the possible scamming going on and just looks the other way. I conclusion make sure you have your receipt before you leave the store and don't tell the clerk to just put it in the bag. Or else you will end up screwed!
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2 comments
Anonymous
#103972

how does sears know you're not lying? you have no proof. live and learn.

Anonymous
#749792
@J

Maybe because she has integrity. Something YOU seem to lack.

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Review
#166037 Review #166037 is a subjective opinion of poster.
Loss
$40

Sears Snow Throwers

Purchased a Craftsman Snow Thrower from the Maplewood, MN Sears store in Oct. 2007. Used it twice that season and noticed a distinct miss in it. The following season, the unit was not used. This season, replaced the plug and drained the gas. Ran for about ten minutes and died. Will no longer start and has less than 2 hours of operation. Sears Consumer Services will do nothing to remedy the situation because it is out of warranty. Take my advise; do not buy snow and lawn equipment from Sears. Their units are garbage and do not represent what Craftsman used to stand for - Quality!
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1 comment
Anonymous
#103974

So you expect sears to fix or replace your snow thrower that you bought 3 years ago? why would sears do that?

what company would do that?

be realistic.

Review
#165977 Review #165977 is a subjective opinion of poster.
Loss
$700

Couldn't cancel order from Sears.kuby

About fifteen years ago Sears ruined a floor of mine installing a washer improperly, they did nothing about it. Now I am stuck with twentyfive dollars of shipping fees because they won't let me cancel a part order. They said it was in the agreement, but the agreement was read so fast I didn't understand. Partly my fault, but really, what does it cost to cancel an order. I am not happy, I was given an explanation that they fulfilled their part of the bargain by listening to me and taking my order, ARE YOU SERIOUS, SEARS YOUR LISTENING COST ME $25 BUT IT WILL COST YOU A LOT OF MY BUSINESS!
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1 comment
Anonymous
#103976

Every big company thinks, "you are replaceable." no big company cares. if they lose one, another one will come along.

Review
#165961 Review #165961 is a subjective opinion of poster.

Sears Appliances not so Great

My husband & I have always thought Sears had the best appliances. Both of our parents had always bought from Sears. After building a new home and buying all new appliances I must say I am not to pleased. First I'll start with the fridge. The biggest problem is the icemaker. It always makes too much ice. Even it I put the switch on small. Everytime I open the bottom freezer door I have ice all over the floor. The other problem is that the lightbulb never shut off when the doors were closed. The plastic covering melted. The fridge got so hot from the heat of the bulb that all my food got spoiled. The handles for the crisper drawers always break. I just think Sears quality has changed, and its not for the better.
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1 comment
Anonymous
#103978

Sears is not the company you have an issue with. read more here: www.searsinsider.tk

Review
#165907 Review #165907 is a subjective opinion of poster.