Sears Reviews and Complaints
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Sears in Philadelphia, Pennsylvania - They were dishonest
Ive always thought of Sears as an Icon But I will make it my mission to inform everyone in WhiteHall about the bad dishonest service I got from that WhiteHall store The day after I went to another Auto store to get my inspection They concluded I will need brakes soon but I had at least until next inspection was do Louis Rossanese 240 Sixth St WhiteHall PA 610-704-3708 They were tring to tell me that I needed brakes to pass inspection after they had my car taken apart . They thought I would just say OK fix them Like most people would do. But I knew better again, I knew I just had brakes put on inJuly of 09
Sears online--ripped me off.
I ordered a bed frame on-line. When I received it, I only got a headboard and footboard. I reviewed my order, and it was indeed, an entire frame that I had ordered. After hours talking to various inept people, Sears claimed that the ad was incorrect and that it would cost an additional $200 for the rest of the bed, that I already ordered and paid for! They refused to refund my money, so I have a headboard and footboard in the garage now. I ended up ordering another bed from Overstock for a great price, and it was delivered for $2.95 shipping fee, in just a few days. It is also a much, much nicer bed than the *** that Sears sold me. Interestingly enough, I had boycotted Sears for about eight years due to another issue with them related to a washer and dryer, but decided to give them a go with the bed order since eight years had passed. What a mistake. Another boycott is in process, and this will be longer, I promise!
Sears in San Carlos, California - Pro form 390E damaged part
I purchased this item from sears east ridge it was an item that was return for damaged part, then it was resold to me unknowingly. I tried to have the part replaced after three different phone # I finally got some service, all was fine and all I had to do was go to sears and show my recipe and all information stating that I could pickup a new one and they would send a truck to pickup and old one. I got there I was tossed from one person to the other, no one knows nothing even the manager. No one bothered to see if there was any information on the computer about my problem. THEY Lost all my business.
Sears in Madison, Wisconsin - Overcharge of 950.00
To save the hassle of lines, I chose to purchase a TV through Sears.com. I dont like to enter the informtion of my debit card, online so I called Sears.com to purchase over the phone. The Sears.com represenative said that she accidently charged twice on my account, but reassured that only one transaction would go through. It didnt. It took 5 emails...I said 5 emails...4 phone calls & 3 weeks for Sears.com to reinburse me the 950.00 they took from my bank account....meanwhile, I had bills that were late & bounced a check, all thanks to the Sears.com rep accidently charging me twice. The only thing Sears.com has done to resolve the extra charges I had to pay for their mistake, is an email stating I had 10% off my next purchase of $100.00 or more. My credit went down, I couldnt purchase any other presents for my family until the week of Christmas, I ended up paying up to $200.00 in late payments&bounced checks. Funny how Sears will make sure to get the money you owe them, but when tables are turned, they brush it under the rug as if it never happened & refuse to reimburse the expenses of their mistakes. NEVER SHOP THERE
Sears washer / 5 service calls & no resolution
I bought a washer last February. It is under is normal manufactures warrantee. After 5...yes 5 visits, parts replaced 3 times, oil wiped out once, and one "look over"...I'm having to wait yet again to ruin more clothes (over $300 have been ruined by oil deposits) and call to have one LAST tech out...or so they say...to get a new washer. Who can I contact to replace this fast? My warrantee is almost out and I'm afraid they will use that date as an excuse, even after all of this drama, to refuse replacement!
With Official Company Response
I used Sears online ordering on December 2nd to order two DVD/VCR combos for Christmas and selected home delivery. A week after ordering them I received an email stating my purchase was ready for pickup at the store. What?! I called customer service and they stated...
Sears in Washington, District Of Columbia - Refused to Accept Return
On a recent trip, I purchased a $9 pair of workout gloves at a store 75 miles from my home. I tried them on when I got home and one was smaller than the other. I took them to my local Sears store for return and they informed me they didn't carry that item so they wouldn't accept it and I would have to return them to the store where I purchased them. Now I had the option of either throwing them away, or making a 150 mile round trip to return them. Sears has a network of delivery trucks that run between stores and warehouses as well as shipping services. If they cared at all about customer service, they would accept any Sears product at any store. Beware...don't buy anything from any Sears store that isn't in your vicinity!
Sears Delivery Service
No heat in eastpoint store sears!!!!!!
there has been no heat in the sears eastpoint store for several weeks. i am very uncomfortable when shopping and feel sorry for the employees waitting on me, they don't have a choice, i do and i leave. this has been the coldest time of winter with winds gusting to 50 miles an hour. and still theres no heat in that store. The employees are getting sick if not already and its inhumane to work there. when a person shops one is unable to try clothes on because the dressing area is the temperature of a refrigerator or ice box.
Sears did not deliver my package on time
I ordered something from Sears, for which was not delivered on time. It was to be here on the 31st of December, and did not come. I called Sears three times that day, was told that their system was down each time. I called the next day and get this their system was down still. I would like my package. But what gets me the most is when you do call them they have people that can not even speak English. So my guess is you probably wont even get this, and you wont even answer it because the system is down.
Sears automobile repair shop
I ordered 4 new tires along with front end alignment, When they took my truck in the back I requested that they check the alignment prior to mounting the tires. I was informed that the tie rod ends were fall out bad and was given an estimate to repair at over 350.00. I told them no, I will repair the truck myself. I bought the tires un mounted before leaving, as I have my own tire machine. I ordered tie rod ends and proceeded to install them. The first problem was they did not need to be replaced, as they were well inside the safe area. I went ahead and replaced them anyway's. After mounting all four tires and installing new tie rod ends, I returned to the store for the front end alignment. Now I am told that the truck is all done and I can leave. Problem two, the truck pulled real hard to the right, so I took it back as I was told it was under warranty, and they would take care of the problem. Then after watching the mechanic wander around the shop for almost forty five minutes, he proceeded to sit on his bench for over one half hour before he put my truck back on the front end machine. After watching the shop for awhile I could not believe the lack of supervision, you never would believe the give a xxxx attitude the people in the service area have. I saw new stock being thrown across the floor as well as being kicked across the floor, people standing around talking and laughing instead of working. Anyway's I was saying, I am told that the left camber is at -0.6 degrees out and this is why it is pulling. I asked why did they send the truck out with this discrepencyI was told that when it left it was fine. I argued with Mike (manager) that this can't be, he also informed me that I had a ladder on my ladder rack and this added weight was causing the truck to pull, I laughed at him I said I weigh 200 pounds why doesn't the truck pull to the left? He couldn't come up another story so I dropped it. Just so you are aware, weight on either side has nothing to with tracking of the vehicle, also so you are aware I was a service manager for a dealership for many years as well as having my own repair shop for over twenty years. I have forgotten more than this Mike knows. Now I am told that the upper control arm bolts are rusted so bad that they can't be broken loose and I will need a new upper control arm assembly, I informed him I would take my truck home and release the bolts and return so that he may finish my alignment. I took the truck to my shop and was flabbergasted that the frozen bolts had never seen a wrench as all the road dirt was still on the bolts, which proved to me that they never tried to loosen the bolts. I cleaned the bolts off and installed a half inch ratchet and loosened the bolts without any straining. I returned to the store in less than 1 hour and finally the front end was aligned. I feel that your people are to blame for poor service and there rip off tactics are only going to bury Sears service center. I since talked to some business associates and was asked why would you ever take your truck there, they all had stories of the service center trying to rip them off. The store is located on Transit Road in the Eastern Hills Mall town of Williamsville NY 14221. The store manager's name is Mike I feel that the store should reimburse me 100% for the cost of the alignment as well as future considerations, that is you want to keep me as a customer.
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