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1.0
Details
My oven, which I purchased from sears and it has an extended warranty, has been broken now for two weeks. I make my money by baking and this is absolutely unsatisfactory. They said if the product is broken and they can't fix it, they will give you another one. We all...
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Review
#1384978 Review #1384978 is a subjective opinion of poster.
Service
Sears Range Repair
Reason of review
Warranty issue
Loss
$500
Preferred solution
Deliver product or service ordered

Sears in Santa Clara, California - Never seen them and never will!

(What happened) it's been four months now and still haven't heard from them,them being shoe Fab iv sent them emails=tried calling oh yeah they picked up alright they pick up the way to not help Angry me ? They put me on hold and never answer or they see my number and just let it ring and there mado is to put a smile on your face ,well I guess I'll never get my shoes that I payed for and never received and shoe Fab will probably continue to rip off customer
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Review
#1384285 Review #1384285 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Problem with delivery
6-18-2018 I went to sears in the Edison mall on Fort Myers to pay my 7-25-18 the Sears credit cards $2374.89, I paid CASH,the casher gave a RECEIPT CASH TOTAL 2374.89. Becase it is a big money ,so I checked and read again,again. Until I got JUIY the statement , show l...
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2 comments
Anonymous
#1585219

What that person did was a crime and they should be fired and Sears should credit your account for what you paid.

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Review
#1384252 Review #1384252 is a subjective opinion of poster.
Product
Sears Credit Card
Reason of review
Problems with payment
1.0
Details
The refrigerator broke down and they sent out three texts and detect deemed it non-repairable they were supposed to give us a new refrigerator and they agree to it and now it's time to give us the refrigerator and they keep giving us the run-around they won't answer...
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2 comments
AeternumVale
#1583533

Try also the info for Sears at https: //searspurchaseprotect.com. There is information there that hopefully can get you the resolution you need. Three months is a long time and I can relate.

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Review
#1383745 Review #1383745 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Warranty issue
Sears - Mater Protection Agreement
In 2016 I bought a 55" Samsung TV that, in order to use its full functions, it should be thru its remote control. Well, the control is broken and Sears said that the control is no covered by this "master protection agreement" for which I paid $527.99. The first time I...
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Review
#1382971 Review #1382971 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Warranty issue
Loss
$92
Preferred solution
Let the company propose a solution
1.0
Details
I bought myself a Kenmore washer and dryer. It was on back order for 60 days I had to cancel my order and redo my order. After 3 weeks I finally got my washer and dryer but wait I said the door is not on the correct side. So the delivery guy said call customer...
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Review
#1382701 Review #1382701 is a subjective opinion of poster.
Product
Kenmore Washer And Dryer Combination
Reason of review
Poor customer service
Loss
$2000
1.0
Details
I filled bankruptcy and Sears was one of the creditors. After the court discharged the bk I continued to receive threatening letters and calls from Sears. I told one them to stop and they said no that I needed to send them a “letter of explanation.” I told the idiot on...
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Review
#1382208 Review #1382208 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears in Bowie, Maryland - Craftsman lawnmowers

biggest piece of junk ever sold owned 3 of them gave two away still trying to start the third one...im glad to see sears go under it was a long time coming... Adios Sears have been going down hill for years I feel sorry for those who lost there pensions but that's the way the cookie crumbles. they always pushed there warranties. I guess they new they weren't going to be around to honor them anyway..sears never made anything had other outfits produce it and slapped there name on it ..you never new what you were getting.. Sears couldn't keep up with the internet anyhow j c penney is next so long suckers you robbed the public long enough.back in my grandfathers day you might have made a few good products like guns. but no more .
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Review
#1382089 Review #1382089 is a subjective opinion of poster.
Product
Craftsman Lawn Mower
Reason of review
Bad quality
Loss
$5

Sears in Evergreen Park, Illinois - Replace a lifetime warranted water hose.

1.1
Details
I bought a lifetime warranted hose at a Sears in North Vernon Indiana, 3 weeks later the end popped off so I took it back she said that sears would send me a new one. when she put all the information in she would not give me any proof that she did that... after about 6 weeks I went back to the store to find out where the hose was they had gone out of business. Isnt that funny ??!! Where is my hose !! I had to agree to their terms to submit complaint!
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Review
#1381968 Review #1381968 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Warranty issue
I once bought a pair of Sears"Elk Woods" shoes at their store in South Burlington, Vermont on Shelburne road. They only lasted me a month before they had fallen apart and were flopping off of my feet. Probably the most cheaply made crap shoes that I have ever bought in...
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Review
#1381524 Review #1381524 is a subjective opinion of poster.
Product
Shoes
Reason of review
Bad quality