Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears Lawn Equipment

I've been buying Sears Craftsman lawn equipment for a long time. But No More! There is no service in my area unless you ship the equipment to Maryland! Im in Virginia. When you call service you get someone in India or someplace that you cant understand. So far I shipped my lawn mower and my backpack blower to the junk yard. They have been replaced with Honda & Sthil. I can have them both serviced locally and speak to an American on the phone! Granted the replacement equipment is a little more money but you surely get what you pay for. My Sears yard-vac and string trimmer are getting ready to make the trip to join their cousins! Sorry Sears, your loss not mine!
View full review
2 comments
Anonymous
#100655

We purchased a Craftsman mower this spring. The motor blew up after less than two months of use.

While mowing the yard, the motor seemed sluggish and my husband pushed it toward the driveway to make sure the blade was clear. He heard a pop and oil spilled out all over the driveway. My husband drove it to the store where it was purchased (with the receipt) and was told it would cost $29 to ship it to the service center. After it had been with the service team a week, we were told that we had voided the warranty because we never put oil in the mower (untrue).

My husband had taken photos of the oil and tried to speak with the service manager multiple times, only to be advised that the manager was "unavailable" (every time). Our options were to spend another $300 to repair the motor, or purchase a new mower.

The service department is either over-worked because of the faulty workmanship of their goods, or they're too *** to know what customer service and customer loyalty are. I will not make a major purchase there again.

Anonymous
#89838

Did they charge you to ship it away for repairs from the local Sears store? Most warranties and manuals tell to return to the nearest Sears or service center if you have any problems.

If that was under any type of warranty there should have been no charges.

View more comments (1)
Review
#162719 Review #162719 is a subjective opinion of poster.

Sears in Austin, Texas - Microwave Repairs

Going on 10 days ago I took my microwave into the Barton Creek Store in Austin Texas. This was after I had scheduled in home service twice and the technician did not make it. This is also after I called and got India twice and spent between 20 and 30 minutes each. I was told that the Barton Creek and Hancock stores had repair centers. I found out when I got there that they did not. When I took my microwave into the Barton Creek store I was told that it would be shipped to San Antonio and would take a few days before someone could call to tell me how much it would be. On my ticket they said it would be back by the 22nd. It is the 21st and I have not had a call. When I call I get customer service in India who has no idea where it is and can not give me a contact name or number. They have told me more than once that someone from the service center will call me back and to stay near the phone....no return calls. I have had Sears credit since the early 70ies and am ready to turn it in until customer service comes back to the US.
View full review
Review
#162576 Review #162576 is a subjective opinion of poster.
Service
Sears Repair

Sears Delivery person scared us

Thursday, November 19, 2009 Sears To Whom It May Concern, I need to take this moment to share with you an experience that I had with the delivery of our refrigerator that we purchased from the Sears located in Meadowwood mall in Reno, Nevada. On October 2nd we had scheduled the delivery of our GE refrigerator. The refrigerator arrived and the delivery staff was very courteous and friendly and appeared to have a good knowledge base about the product that they were delivering. However, the refrigerator was badly damaged. It had significant dents and scrapes along the side and back of the unit and it appeared that it may have sustained a puncture in the back wall. The unit worked however, the delivery person mentioned that there may be a concern with the puncture. He said that an open puncture allowing air to leave the refrigeration compartment may reduce the useful life of the unit. As a result, we opted to have the refrigerator replaced but they left it for us to use until the replacement could be ordered. It was, after all, the only refrigerator we had in our new home. The delivery of the replacement unit was scheduled to take place two weeks later. The delivery team arrived at 7:15 AM which was 15 minutes ahead of the scheduled appointment. The team came in with the unit and began unpacking the unit. One of the team members left to remove the packaging materials. The other team member (name removed from public posting) was acting as if he either had significant medical challenges or he was under the influence of narcotics. During the process he was shaking severely and his eyes would roll back into his head. At one point he dropped to his knees and looked as though he was about to pass out. During the time (name removed from public posting) was in my house he moved the refrigerator close to the location where it should reside and he hooked up the water hose. The entire time he was distracted and mumbling, singing and saying odd things that just did not make sense. He had not finished the installation nor removed half of the external packaging materials and none of the internal packing materials (see pictures attached) when he came to me and said "I need a signature." I said I would sign once the installation was complete. He said "I need a signature and then I will finish the installation" During this time he was shaking and acting very confused. Trusting that he would finish the installation and fearing for my own safety, I signed the document. He then said "I need a 5…I need a 5…" I did not know what a "5" was. He said "I need a 5 saying that this installation was completed above expectations". I said "but you have not finished installing the unit". With a pen, he kept hitting the rating section on the form saying "I need a 5, I have been here and I know where you live". At that point I became very nervous of what this individual was capable of. In order to get him out of my house in a quick manner, I wrote the number 5 at a random place on the form and he demanded that I circle it too. After that, (name removed from public posting) went outside and I figured he was coming back to finish the installation. However I was also concerned that there was something seriously wrong with the way that he was acting and I wanted to get information about the truck that he was driving so I could alert his supervisor and call the Reno Police. I looked outside through the window and saw him trip over and literally break two of the entry way solar ground lights. At this point I went to call the police. I was almost to the phone when I heard the delivery truck start up. As I went back outside I saw him driving the truck to the end of the street, turn around and drive out towards the entrance gate to our neighborhood. At this point I was concerned for other people's safety because he appeared to be driving in a reckless manner. I was unable to get the license off the delivery truck as I didn't have time to get into the street and read the back license plate as he drove away. I tried to call the service center however they were not open nor were they taking calls. I drove over to the service center and followed an employee into the employee entrance. I spoke with a man named (name removed from public posting) who claimed to be the delivery supervisor. (name removed from public posting) said he would send someone to intercept (name removed from public posting) at his next place of delivery. He also said that he would call and let me know when someone would be over to finish the installation. I waited 2 hours and no one had contacted me. I called the service center again and they said that they would have another installer contact me. About 30 minutes later I received a call from an installer named (name removed from public posting) saying that he was booked and would not be able to come by until the next day. This was not his fault – I understand he already had his work assigned to him. I did feel that the situation was unacceptable as I had a new fridge, uninstalled and all of my food from the old one in ice chests, sitting in the middle of my kitchen. Again, the entire situation was unacceptable. After talking to (name removed from public posting) I called the Sears store and talked to a woman who says that she is the Appliance manager and asked for her help. She explained to me that it really wasn't her area as Sears contracts with the delivery company and that she has no control over what they do. I explained to her that I bought the refrigerator from HER department and that someone needed to come finish the installation. She said she would call me back. Thirty minutes later she did, to tell me that she had talked to the delivery manager and hoped that he would get the situation resolved. I called to call her back at the main store about an hour later as nobody had contacted me with an installation time yet and was told that she was in an interview and couldn't be disturbed. I explained to the person on the phone that I needed to talk to a manager. That person connected me with a man named (name removed from public posting). The male said that he was the store assistant manager and I told him the situation. He tried to pass it off as the delivery companies issue and that he had no control over them. I told him, in no uncertain terms that "I don't care if you need to put on a T-shirt over your suit and install this yourself, someone needs to come over here and finish this installation". Thirty minutes later the delivery manager called and said that he and another gentleman were on the way over to finish the installation. The delivery manager and another man did come over and finish the installation at about 2:30 that afternoon. While the delivery manager was in my home I explained the situation to them, pointed out the damaged entry way lights and the scuffed freezer door shelf that the installer had dropped and kicked across our kitchen floor AND showed them the pictures I took of the unfinished install. The delivery manager mentioned that they would get back to us about the situation and that he was going to the main store as soon as he left my home to talk the entire situation over with Sears management. It has been over a month and no one has contacted me. Not a single person….nobody. In my mind, I went to a company that I thought was a trusted name in the industry for appliances and delivery service. At this point I am not sure that I will ever buy an appliance from Sears again. Most defiantly not one that requires an installer to come into my home. I keep thinking what if it was my wife who was there alone instead of me? She would have been traumatized by the situation. The thought of an individual like that going into a home where there is a woman with children scares me to death. I was home alone and I was intimidated and I am not easily intimidated! The thought of an individual like this driving in a school zone, during hours when children are walking to school concerned me. Additionally, my wife was talking to her friends she has heard other horror stories as well. One of her close colleagues tells her of a story where the installer picked a verbal fight with her husband in front of her young daughter. What has happened to Sears? They use to be a company with great customer service and appliances that you could rely on. I understand that you contract with these installers however they are placing a significant blemish on what used to be a great name in the retail world. Does Sears not have standards for the installers that they contract with? Maybe you should consider bringing this in-house. After all, in a world where consumer dollars are severely limited by the status of the economy, and every retailer is cutting their prices to compete, the only other thing you have left to differentiate yourselves is your customer service. All retailers are essentially selling the same product. Customer service is what is going to make Sears the best or send it into bankruptcy. What I would have expected as a result of my situation was first and foremost a sense of urgency to make the situation right, a follow-up call with an apology, a removal of the delivery fee from my initial purchase, a replacement of the scuffed freezer door shelf and the replacement of the damaged entry way lights. At this point, (because none of the above things did occur) I would also have expected some sort of compensation for the time I had to spend trying to get my installation completed (Seven hours), not to mention the concern that this has caused my wife when someone basically threatens the safety of our new home if we did not give him a high service rating. We just moved into our home and were so happy yet now my wife is concerned that someone has made the above mentioned threat. It kind of takes the thrill out of the experience of owning a new home. My family has always liked Sears in the past. It is a shame if this level of customer service continues because I will be sad to see Sears forced out of the market place by other companies who will make service their differentiator. Sincerely, Fred Bush The pictures would not display here :(
View full review
3 comments
Anonymous
#184622

I had purchased 2 cloths washers, 1 side by side Kitchenaid fridge,1 cloths dryer from Sears. 2 weeks after the purchase of my front load washer, it failed.

I contacted Sears and they sent repairman out 3 days later. He said the control board was bad and it would take 3 to 4 weeks to get it. I called the store and asked if they could just give me a replacement so I could get on with life. Of course they said they couldn't do that, it was not their policy.

I disputed the charge on my cc. The next day the appliance manager called me to ask why I would hold their money. I said it's not my policy to buy broken appliances. When you can replace this pos I will release the funds.Within the hour they brought me a washer.

6 months later that one failed! I got such a run around that I just repaired it myself. I will NEVER buy from Sears again. Their customer service is gone anymore.

I no longer put up with "customer no service"!!

Don't sell a broken or fake product and expect me to pay real money for it. If people would stop accepting poor service and poor quality products, these businesses would get it right or get out.

Anonymous
#141390

All sears installers are sub-contractors, installs done by subs, repairs by employees. I install for Sears (garage door openers) in the Cincinnati/Dayton Ohio market.

Before Servicelive all orders for installations were assigned and faxed or emailed to us. I would install an opener for a customer and when finished I had earned $99, NOW with Servicelive the jobs are posted online and any installer that wants it can take it...first come first serve. By doing this installers were all fighting for the work which let Sears drop the install price, we are now down to $61.23 for the same job. quality installers are doing more "non Sears" work and using Sears as fill in work, most Sears installs are now being done by people that "couldn't cut it" before.

Now you can sign up on the website, they run a background check, BMV check and insurance check. Once you pass you can do anything you want for Sears, nobody checks to make sure you even know what you are doing. I own and operate a garage door company but if I wanted to I could sign up for dishwashers, electronics or whatever. It would take less than 1 minute to start receiving those orders.

I have never installed electronics or appliances but the ability to get those orders exists and when non-qualified people get hungry .........I only install what I know how to do I'm just saying since Servicelive.com started the quality of installers has dropped drastically and Sears doesn't care all they see is the increase in profit. Last year this area sold over 1500 installed garage door openers. On the old system that would have been $148,500 now 1500 GDO's pay 91,845. They saved $57,000 just on garage door opener installs in this market, multiply that by everything they offer to install multiplied by every market...

Good luck, it is now a *** shoot as to the installer you get. Not sure how Sears will survive with the service they are giving customers now

Anonymous
#98786

I sympathize. Unfortunately the companies are only as good as the individuals in them from the management to the delivery person.

However, if you are that concerned dont just whine to corporate--get a security system and a Glock 19 and learn how to use both. Just dont get the security system from sears (;-)).

View more comments (2)
Review
#162396 Review #162396 is a subjective opinion of poster.
Service
Sears Installation

Sears in Seattle, Washington - Customer Solutions solves nothing

I purchased a Whirlpool Fridge from Sears in June. In August I called to report a really foul smelling odor coming from the Fridge and the Freezer. I was told to check for spoiled food (duh?)which I did. Then I cleaned everything out, washed it down with baking soda and water and let it sit empty overnight. The next morning it still smelled like something died inside. I called Sears again. The spend a good hour lecturing me about leaving the Fridge unplugged. At not time was the Fridge unplugged, at not time did I say I unplugged it. I got the lecture anyway. When the tech did come out - he opened the fridge, pronounced it well, spent 30 minutes on his computer and left. They did this same thing a few more times and fixed the ice maker once. I think all it takes to qualify as one of there techs is the ability to open the door and check if the light is working. At that rate I know a three year old who needs a job. After six months I finally called Whirlpool. I'll let you know how they do. But I will never buy an appliance from Sears again.
View full review
3 comments
Anonymous
#476475

HAHAHAHAHA get over it.

Anonymous
#749772
@Renaldo

I hope that YOU have the same thing happen to your mother, Renaldo

See how you feel then.

Anonymous
#88375

Sears customer service sucks big time since you have to wait over an hour to talk to a rep over the phone. Never ever get sears again they are really bad.

View more comments (2)
Review
#162287 Review #162287 is a subjective opinion of poster.
Loss
$1300
I purchased a $1,000 KENMORE (Kemore is actually made by Frigidaire actually so don't but that brand either because it's unreliable) refrigerator at SEARS just THREE yrs ago. The freezer quit freezing, I cleaned the condenser coils, had a tech come out etc. He...
View full review
7 comments
Anonymous
#521546

I have a sears warranty on my kenmore.when it was leaking water the service people from sears came out and told me my house was not level. Tried getting them to fix the problem 3 different times,same story.

We called a repaire man (not from sears) and he unclogged the drain tube in 5 min.

Now we have a new problem, not getting cold. Sears came out 2 times so far still not getting cold.I will never buy anything from sears again!

View more comments
Review
#162195 Review #162195 is a subjective opinion of poster.
Loss
$1

Sears in Houston, Texas - Total Incompetence in Delivery and Service

Stephanie, Once again dealing with Sears is an exercise in futility. Sears called me several times to try and reschedule the appointment from a weekend day to a week day and each time I had to tell them that I could not have a weekday appointment. It never ceases to amaze me that in this day of automation and electronics, how a company can be told information time and time again and still not understand the situation. It is just another indication of the lack of caring and performance of Sears and of American industry in general. Further, on Thursday, November 12, 2009 Sears called me to confirm the appointment and I confirmed. Then on Friday, November 13, 2009, Sears called me again to confirm and I confirmed. I was at the location by 8:00 AM on Saturday, November 14, 2009 and waited for the technician to show or call first as has been indicated he would. By 10:00 AM I had heard nothing and I called Sears at 10:15 to re-confirm. I was told that the technician would be on his way after finishing a first call and would call me before coming. At 11:09 I received a call from Sears that the technician WOULD NOT BE COMING! That he had called in sick. So we not only have an organization whose right hand doesn't know what the left hand is doing and doesn't take notes as to the parameters surrounding a delivery, but whose employees are LIARS. Which employee is it? The one that told me that the technician would be on the way after a first call or the one that said that the technician had called in sick. Furthermore, if it is that the technician called in sick as the plausible reason, why did it take Sears until 11:09 to call me to reschedule? I had to drive a 150 mile round trip to be there for the appointment. I had better things to do than have Sears waste my valuable and precious time. I have been damaged at least to the extent of $50.00 for fuel and maintenance on my vehicle and by the waste of approximately 8 hours of my time. (1 hour preparation, packing and unpacking to travel to and from Galveston, 3.0 hours travel time round trip and 4.0 hours waiting for the technician. As you know, my time is charged at $350.00 per hour for patent litigation work. This was a Saturday and I frequently work on Saturday. How will Sears compensate for this fiasco? How will Sears reschedule, since Sears cannot be trusted to keep an appointment how can I with any confidence reschedule? Should I just get the tractor worked on by an independent contractor and forward the bill to Sears for payment? Let me know ASAP how Sears will attempt to rectify the situation. Regards, E. Greiner -----Original Message----- From: blueribbonservice [mailto:blueribbonservice@searshc.com] Sent: Wednesday, October 28, 2009 2:50 PM To: Edwin Greiner Subject: RE: GREINER-Confidential Mr. Greiner, I have the tractor scheduled for someone to look at on 11/14. Thank you, Stephanie Blue Ribbon Solutions Sears Holdings Corporation High Point, NC 27263 9:00 a.m. to 6:00 p.m. EST blueribbonservice@searshc.com ________________________________ From: Edwin Greiner Sent: Wed 10/28/2009 3:54 PM To: blueribbonservice Subject: RE: GREINER-Confidential November 13 is a Friday. The weekend of the 14th and 15th will be fine. Edwin Greiner -----Original Message----- From: blueribbonservice [mailto:blueribbonservice@searshc.com] Sent: Wednesday, October 28, 2009 2:06 PM To: Edwin Greiner Subject: RE: GREINER-Confidential Mr. Greiner, I checked this for you and do not show availability on those dates, I do show the following weekend is available , 11-13 & 11-14. Would one of these days work. Stephanie Blue Ribbon Solutions Sears Holdings Corporation High Point, NC 27263 9:00 a.m. to 6:00 p.m. EST blueribbonservice@searshc.com ________________________________ From: Edwin Greiner Sent: Wed 10/28/2009 3:02 PM To: blueribbonservice Subject: RE: GREINER-Confidential Stephanie, November 7 & 8 are good for me. -----Original Message----- From: blueribbonservice [mailto:blueribbonservice@searshc.com] Sent: Wednesday, October 28, 2009 1:32 PM To: Edwin Greiner Subject: RE: GREINER-Confidential Mr. Greiner, When would be a good time for you ? Thanks, Stephanie Blue Ribbon Solutions Sears Holdings Corporation High Point, NC 27263 9:00 a.m. to 6:00 p.m. EST blueribbonservice@searshc.com ________________________________ From: Edwin Greiner Sent: Wed 10/28/2009 12:11 PM To: blueribbonservice Subject: RE: GREINER-Confidential My cell number, which is the only number I have is 409-457- . Once again, I am available at the service address on the weekends. This weekend is problematic because it is Halloween. Regards, Edwin Greiner -----Original Message----- From: blueribbonservice [mailto:blueribbonservice@searshc.com] Sent: Wednesday, October 28, 2009 9:09 AM To: Edwin Greiner Subject: RE: GREINER-Confidential Mr. Greiner, Can you please provide me with your home telephone # so that I may locate your file and set this up? Thanks, Stephanie Blue Ribbon Solutions Sears Holdings Corporation High Point, NC 27263 9:00 a.m. to 6:00 p.m. EST blueribbonservice@searshc.com ________________________________ From: Edwin Greiner Sent: Tue 10/27/2009 11:52 AM To: blueribbonservice Subject: RE: GREINER-Confidential Stephanie, I have had the tractor for two weeks now and have been able to cut my grass. However, it is apparent that the mower deck was not properly set up. I have it on the highest setting (#7) and the deck still drags the ground. I have also had difficulty with the drive belt jumping the pulleys. Can I have someone to properly set the deck up? Regards, Edwin Greiner -----Original Message----- From: blueribbonservice [mailto:blueribbonservice@searshc.com] Sent: Monday, October 12, 2009 8:31 AM To: Edwin Greiner Subject: RE: GREINER-Confidential Mr. Greiner, Did you receive the tractor? Stephanie Blue Ribbon Solutions Sears Holdings Corporation High Point, NC 27263 9:00 a.m. to 6:00 p.m. EST blueribbonservice@searshc.com ________________________________ From: Edwin Greiner Sent: Thu 10/8/2009 1:37 PM To: blueribbonservice Cc: 'Edwin Greiner' Subject: RE: GREINER-Confidential Stephanie, Thank you! I accept delivery on the basis as outlined in your below email dated October 8, 2009 at 12:13 pm. I will await delivery to xxx Luis Pass Road, Galveston, Texas 77554, as before, on Sunday, October 11, 2009. As usual, I should be receiving a phone call from the delivery service to confirm delivery on the evening after 6:00 pm on Saturday, October 10, 2009. Regards, Edwin Greiner -----Original Message----- From: blueribbonservice [mailto:blueribbonservice@searshc.com] Sent: Thursday, October 08, 2009 12:13 PM To: Edwin Greiner Subject: RE: GREINER-Confidential Mr. Greiner, The earliest I could schedule delivery is the 11th. Stephanie Blue Ribbon Solutions Sears Holdings Corporation High Point, NC 27263 9:00 a.m. to 6:00 p.m. EST blueribbonservice@searshc.com ________________________________ From: Edwin Greiner Sent: Wed 10/7/2009 4:52 PM To: blueribbonservice Subject: RE: GREINER-Confidential Stephanie, Thank you! Upon reply can you please confirm the amounts charged, etc. along with the delivery date? Edwin Greiner -----Original Message----- From: blueribbonservice [mailto:blueribbonservice@searshc.com] Sent: Wednesday, October 07, 2009 2:22 PM To: Edwin Greiner Subject: RE: GREINER-Confidential Mr. Greiner, I am off on Tuesdays and received your e-mail this morning. I have sent the information to the processing team and am just waiting for this to be processed, I did request a delivery date of 10/10. I will update you as soon as I see this has been processed. Thank you, Stephanie Blue Ribbon Solutions Sears Holdings Corporation High Point, NC 27263 9:00 a.m. to 6:00 p.m. EST blueribbonservice@searshc.com ________________________________ From: Edwin Greiner Sent: Wed 10/7/2009 2:44 PM To: blueribbonservice Subject: RE: GREINER-Confidential Stephanie, 2nd attempt! Did you get my email below? Edwin Greiner -----Original Message----- From: Edwin Greiner Sent: Tuesday, October 06, 2009 4:56 PM To: 'blueribbonservice' Subject: GREINER-Confidential Importance: High Stephanie, Please have the tractor delivered as early as possible on Saturday, October 10, 2009 or if not possible then as early as possible on Sunday, October 11, 2009. Let me know your questions. Regards, Edwin Greiner -----Original Message----- From: blueribbonservice [mailto:blueribbonservice@searshc.com] Sent: Thursday, September 24, 2009 10:08 AM To: Edwin Greiner Subject: RE: Attn: Stephanie - GREINER Mr. Greiner, Yes, I do agree with the calculations. Thank you, Stephanie Blue Ribbon Solutions Sears Holdings Corporation High Point, NC 27263 9:00 a.m. to 6:00 p.m. EST blueribbonservice@searshc.com
View full review
Review
#162082 Review #162082 is a subjective opinion of poster.
Service
Sears Delivery Service
We are VERY UNHAPPY with the Sears store in Tampa, Florida. When we purchased the Bosch washer & dryer, we were told by the sales repre, Louis, that both units used only a 110 circuits. This was one on the main criteria why we bought these units. We were so excited...
View full review
5 comments
Anonymous
#87077

I still can't believe the sales associate didn't know this or adequately mention that alot of the dryere or electric stoves don't come with the cords.

Going to the manager in a Sears appliance department might not always get the right answer. Managers are rewarded and promoted at Sears based on warranty sales. Product knowledge is a completely unassociated category as far as Sears is concerned.

View more comments
Review
#161765 Review #161765 is a subjective opinion of poster.
I recently had a horrible experience with Sears. I purchased a service contract #198594780800018 for a dishwasher for $204.99 and was told at the time of purchase that "we will service your dish washer and make it as good as new and if we can't fix it we will replace...
View full review
4 comments
Anonymous
#89648

Our family had made many major Sears purchases over many years. More than three years ago we had a service problem with a Craftsman Lawn Tractor.

We were treated rudely and disrespectfully when attempting to get a resolution. Calls to the Sears Service Department,local store, managers, Customer Service, Corporate Customer Service and letters to Mr. Lempert did not resolve the issue. We have not made a Sears purchase in over 3 years and never intend to unless there is a major shift in how they handle customer service issues.

Sears does not care about the individual and they do not listen. This is the reason that they are in decline and will continue to decline until they decide to listen to the customer.

If not, I predict the demise of Sears. Look what happened to General Motors who treated their customers in a similar manner.

View more comments
Review
#161689 Review #161689 is a subjective opinion of poster.
Service
Sears Repair

Sears in Coopersburg, Pennsylvania - I am a handicapped woman who has a master protection plan and it has been a month since we reported

I am a handicapped woman who has had her oil burner out for a month now. The furnace is a replacement and last year as well which is when we got it as this seems to be out again. It is giving oil smells throughout the entire house. No heat no hot water. We have been heating water on the stove to wash. And were forced to get 3 space heaters which I could have used that money for ahhhh lets see food or clothes. Which I should have been able to. The repair man said he is doing this because sears is not paying him. And sears is playing it cute as well. So yeah I have to say me and my wheelchair do not appreciate the way we are being treated. I have a terrible cold now and am exhausted. Why cant they just fix the dang thing or replace this faulty one. Which they should have since it is part of the lemon law.
View full review
3 comments
Anonymous
#129987

The product is from sears worked on by sears techs affirmative action from my county finally came in and replaced it. Stating sears doesnt have the slightest idea what they are doing. Since I am handicapped and have nothing it was replaced for free

Anonymous
#86672

The question I have is is it a sears tech that was working on your furnace. If not why not.

Have you call sears repair or the manufacturer to get it fixed. It sounds like the repairman you had out to repair it was an independent contractor and not a sears authorized repairman. As for the repair service well sears techs are on their way out and are joining up with a new service that is also nationwide. A&E factory services.

It is a joint venture between sears and whirlpool. The techs have more phone numbers to get assistance and work with third party insurance also. They ran by a different division that they have to answer to. Their number is 1-800-905-9505.

They should be able to get you the service you need. As for the stores well even most techs avoid them. We prefer to go outside the store for parts we don't carry and order from our store only if we can't get the parts from local parts stores. We also carry a large assortmant of common replacement parts on our trucks but we can't carry everything.

I apologize for the treatment you received from the repairman that worked on your furnance. there are unfortunately some out there that aren't happy with their jobs and pass it on to the customer.

Anonymous
#86249

Sears has gone downhill & continues to... They have their employees post responses on complaint sites like these to humiliate the complaining consumer.

It is even worse when you complain in their stores to any management (they will publicly humiliate you), and their corporate complaint process is a complete waste of time.

Spend your hard earned money anywhere else but Sears...

Note: The story with the handicapped woman is par for the course with Sears. I will not be unhappy when they close their doors.

View more comments (2)
Review
#161673 Review #161673 is a subjective opinion of poster.
Product
Sears Protection Plan
Loss
$6
We have some serious issues with Sears lately that have inconvenienced us big time. First we ordered a 50" plasma which I took a day off of work to be delivered per Sears and the 5 automated calls telling us what days and what time it would be delivered. On the day...
View full review
4 comments
Anonymous
#86257

How is the customer humiliated if the employees post responses to their complaint? If anything it shows they are at least trying to communicate to you.

I don't know what world you're living in... a customer complains then an employee responding to it doesn't sound in any way humiliating...

View more comments
Review
#161537 Review #161537 is a subjective opinion of poster.
Service
Sears Delivery Service