Sears Reviews and Complaints
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I recently had a horrible experience with Sears. I purchased a service contract #198594780800018 for a dishwasher for $204.99 and was told at the time of purchase that "we will service your dish washer and make it as good as new and if we can't fix it we will replace...
Sears in Coopersburg, Pennsylvania - I am a handicapped woman who has a master protection plan and it has been a month since we reported
I am a handicapped woman who has had her oil burner out for a month now. The furnace is a replacement and last year as well which is when we got it as this seems to be out again. It is giving oil smells throughout the entire house. No heat no hot water. We have been heating water on the stove to wash. And were forced to get 3 space heaters which I could have used that money for ahhhh lets see food or clothes. Which I should have been able to. The repair man said he is doing this because sears is not paying him. And sears is playing it cute as well. So yeah I have to say me and my wheelchair do not appreciate the way we are being treated. I have a terrible cold now and am exhausted. Why cant they just fix the dang thing or replace this faulty one. Which they should have since it is part of the lemon law.
Sears Protection Plan
We have some serious issues with Sears lately that have inconvenienced us big time. First we ordered a 50" plasma which I took a day off of work to be delivered per Sears and the 5 automated calls telling us what days and what time it would be delivered. On the day...
Sears Delivery Service
Sears Repair----Uh as If!
Sears has 3x sent me the incorrect part which they ordered. I have finally started opening it to verify that it is the correct part and upon discovering that it is the incorrect part once again, I have tried calling them. getting them on the telephone to obtain the correct part requires an act of congress. i feel like i am an expert in Muzak now. i have been on hold now for approximately 1.25 hours waiting for a supervisor. While doing this i am researching complaint routes and found this website. I will NEVER buy another appliance from Sears again. I have been with out the use of my stove since September. What can we do? This is maddening.
Sears Maytag Washer
New washer and dryer delivered last night late. Delivery people nice, but very hurried. It was dark, I was number 14 on the list of 18 deliveries that day. The washer has a problem with water line. I have done all of the troubleshooting in the book. The gas dryer hookup was not long enough and they just used the old line. Nothing works...it will be over a week before they can return to see what the problem is. After being on hold with 5 different people at Sears customer repair, being cut off, transferred, for over one hour later I am not a happy consumer.
Sears in Richmond, Virginia - Getting a part for a new refrigerator-absurd
I had a refrigerator (Kemore Elite) delivered on September 17th at my new home. I had told the salesperson of our address change and he so noted. The frig was delived to the correct address, but the handle was missing a set screw that held it to the door. The delivery person got be in touch with the repair parts person and I told him the correct address (They had our old address as well as the new and I advised him to fix) to sent it to (my husband would put it on). Was to be here 7 to 10 days. Didn't show up. After 3 phone calls and 1 on-line to blue crew, found shepped to our old address. Last call September 30th. They promised me to reship (could not expedite as they can't/won't contact anyone by phone). Needless to say, it is November 2nd. Still not here. Contacted Sears once again. After on the phone for an hour and a half (speaked with 3 different people), they are sending me a new frig. What a crock. They are sending a new frig for a 10 cent screw. How do they make money. Sure am glad I don't own any stock with them. I'll deal with the Mom and Pop shops from now on. They care whether they keep their customers.
When my refrigerator quit working, I was scared. I had, of course, just gone to the grocery and I wasn't sure I could afford another in time to save my food. I work a minimum wage job and two part-time minimum wage jobs in order to make ends meet. I am divorced with...
Sears ...terrible service!!
We bought a refrigerator from Sears 4 months ago. We also bought a "NO LEMON " Warranty. The refrigerator broke down after one month. We had 3 service calls over the next month to fix the problem.Each service call ended with the teach saying that they needed to order a part. A part arrived on the 4TH SERVICE CALL. IT WAS THE WRONG PART. The tech that day ordered another part. IT WAS ALSO THE WRONG PART ON THE 5TH SERVICE CALL. We went to Sears and said enough!! We want a new refrigerator. THEY SAID OKAY BUT THEY DISCONTINUED CARRYING THE MODEL WE BOUGHT. WE FOUND OUT THAT IT WAS THE LATEST MODEL FOR THAT BRAND AND TOLD THEM TO FIND ANOTHER SOMEWHERE AT A SEARS STORE IN THE USA. They finally found one and said that it would be delivered in 2 weeks on a Sunday between 3- 5 pm. It is now 6:30 pm on that Sunday and it is still not here!!!! DO NOT TRUST SEARS. WE HAVE LOST OUR CONFIDENCE IN THE COMPANY!!!!! Jeff from Greenbrae California
Beware of sears master card.
i have had a sears regular blue card since 1973.well they send me a sears gold master card and showed a low interest rate for balance transfers.i utilized this thinking i would save some monies,ye right.it worked out ok for about 6 months.i get payed on the 1st.of each month and the bill was due on the 30th.i tryed to chage the due date to no avail.i was late 1 day on a payment,they charged me 30.00,which later was reversed.my interest rate jumped to a whopping 29.99% from about 14%.the fertilizer hit the ventilator and i called and talked to someone to no avail and requested to talk to the supervisor.she said that beings i was late on the payment is why the card had jumped up in rate,i told her the charge was reversed and she said it did not matter.i ashed to talk to her supervisor and she said they do not talk to customers.i told her i would no longer need their card,i was going to pay it off some way,and cut the card up icontacted a credit union,got a secured loan at 7% fixed rate and cut the card up.beware of this card.
Sears rebates not honored
Sears does not honor rebates for appliances. I purchased a dishwasher and a refrigerator totaling $2,100 on the same day. Both had rebates associated with them, but because I used zero financing on the purchase of the refrigerator, they would not honor the installation rebate of $99.00 for the dishwasher. When I called about the "processing" status of the rebate 60 days after submitting it, I was to it did not qualify for the rebate because of the zero financing for both products even thought I paid for the dishwasher in 30 days. I will never shop Sears again.
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