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I'll try. to keep it short. I needed more freezer space. Sears had a sale of freezers so I found a nice 15 Cubic square foot one and purchased it. The saleswoman was awesome and I figured I'd pay to have them deliver it cause I somehow doubt that I could...
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1 comment
Anonymous
#749479

Sears is no longer around. It is all K-mart now.

Corporate center phone number is 847-286-2500. That is the corporate office number.

Corp. complaint center is 1-800-795-5030

The Ceo is Eddie Lampert. He lives in Florida somewhere.

Good luck

Review
#160189 Review #160189 is a subjective opinion of poster.

Fed up with Sears at Spring Hill Mall

We are purchasing a new home and are in need of a new fridge, dishwasher & 32" HDTV. There was no other people in the appliance area. We were there for 10 min. looking and not one salesperson approached us. We noticed at least 3 sales people who were just hanging around and we totally ignored. This is not the first time that this has happen at this store. I'm fed up with Sears and this store blew it because I went to the Best Buy across the street and purchased all 3 items a total of $3200. Sears loss.
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1 comment
Anonymous
#97841

I had the very same experience two days ago at this Sears store even though the store wasn't busy at all. When I broke up a conversation between two salespeople for help, the one I got didn't know a damned thing about the product I wanted to purchase (I did because I researched it on the web).

After he fumbled through the purchase transaction he then had the nerve to ask me to go to the Sears feedback website and rate him a 10 out of 10 for the service (none) he provided.

Really surprised this store is still in business. Had the same experience in the TV/Stereo department that day - same store so I went across the street to Bust Buy after further frustration.

Review
#159995 Review #159995 is a subjective opinion of poster.
We purchased a JennAir stove and Protection Agreement from Sears. In June 2009 we had a problem with the touch panel, a service technician came out, identified the problem and ordered a replacement part. So far so good. When the part hadn't arrived by August we...
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4 comments
Anonymous
#85862

This has NOTHING to do with a Master Protection agreement, but rather bad customer service. At least label your complaint correctly.

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Review
#159692 Review #159692 is a subjective opinion of poster.
Service
Sears Replacement
Loss
$1500

Sears in Spring Valley, California - Inconsistent Information on Warranty & Bad Service

Our 2-year old Kenmore refrigerator stopped working (as in, it didn't keep anything cold). It took multiple phone calls and 5-weeks to get Sear's to fix it - and this is after we took 4 days off of work and spent almost $600 with another repair company all because there customer service agents gave us wrong information almost every time we called. My husband noticed that our 2-year old Kenmore refrigerator was no longer cold, so I called Sear's to have someone come out and take a look. I was informed that our warranty had expired after a year, and that a service call would be $70 plus and we would be responsible for all parts and service. I was also informed that the $70 service call would not be applied to parts. And, it would be a week before they would come out. It didn't make sense to wait a week, or to pay Sear's $70 when another company would come out and look at the fridge for $30 and apply that to any parts and repairs. The company I called came out the next day, and looked that the fridge. They told us the the problem was one of two things - either our relay or the motor. They ordered the parts for the relay and came back the next day. It turns out it was the motor, which sot $1,500 to repair. Since the fridge only cost us $700, making the $1,500 in repairs didn't make any sense. It also didn't make any sense that the motor would run out after only 2 years. The repair guys says that motors are usually covered for 5 years, and that I should try calling Sear's again. So I called Sear's, and it turns out that we DID have warranty coverage after all. The gentleman I spoke to seemed very nice, and worked with me for about an hour to get this "resolved". He told me that I would not pay more than $120 out of pocket, no matter what was wrong. The money I had already spent with the other company was lost, but at least there was a chance that we could still get the refrigerator fixed. I felt much better after my call with him, and thought that things would get better. I was upset that we had to wait a week - they only had 1 person servicing our area, and that is the earliest he could get out. I was told that the service repair guy would be there between 8:30am-12:30pm, and he would have the parts with him. The repair guy that came out was very nice, but he didn't show up until after 4:30pm. He ordered the parts and made an appointment for a week later. (Just to clarify, we are now in week #3 with no refrigerator....) The parts arrived, but the repair man did not. I was told that he would be there between 8:30am-12:30pm, and that he would call 30 minutes before arriving. At 12:30pm I called their Customer Service line and was told that there was no appointment on record. After being on the phone with them for 30 minutes, they said that it was my fault becuase I did not call and make an appointment. I said that I didn't know that I needed to - the repair man had stood in my kitchen, on my phone, and made me an appointment. They said that they would reschedule that appointment and he would be out later that day. When he finally showed up - just after 3pm, he notified me that they had delivered the wrong part. He called to have the new part ordered, and said to call him when it arrived. When the parts arrived, I called to make my appointment. The Customer Service person I spoke to said that they had no record of me being a refrigerator from Sear's. I told her not only had we bought the refrigerator, but the Service Man had been out to our house multiple times at this point. She told me that her computer had no record of it. After about 20-minutes, she was able to locate our "file". Not sure wha the problem was, but yet another problem with Sear's. Since they only service our area Tuesdays and Thursdays, we had to wait a few additional days once the parts arrived to have the fridge repaired. After almost 5 weeks after the refrigerator stopped working, we finally had it fixed. Although it is keeping our food cold, the motor is so loud that it is hard to have a conversation in the kitchen. They have told us this is "normal".
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Review
#159588 Review #159588 is a subjective opinion of poster.
Service
Sears Repair
I ordered four kitchen appliances from Sears at West Edmonton Mall in Edmonton, Alberta, Canada when we were having custom kitchen cabinets built - the cabinet maker required measurements of appliances up front. Not until we were ready for our appliances to be...
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1 comment
Anonymous
#83639

I am so mad at the way Sears have treated us!!! My oven stopped working over 5 weeks ago and I am still getting the run around.

I purchased the extended warrenty and 1 year and 4 months later, my oven stopped working.

Their comments when I call is "what do you want me to do"!!! I couldn't even cook a thanksgiving turkey for my son who came home from university! Sears has treated my "lack of OVEN" as a joke. The girl named Michelle, said "well it has ONLY been 5 weeks".

Tell that to my children, my husband and my elderly mother who like to enjoy my homemade cookies, cakes and a nice thanksgiving dinner, that I could not cook. I can feel for the "Sears messed up at every step"

Review
#159584 Review #159584 is a subjective opinion of poster.

Sears bad service, has too much business

10-8-09 paid sears good money to fix dishwasher 10-10-09 sears came out to look at dishwasher, could not fix. Had to order parts. 10-17-09 had to wait a week, even though parts showed up in a few days. Could not fix again even though the problem on what was wrong was reported 10-8-09 and a second time on 10-09-09. 10-24-09 want to come back a third time to attempt repair. Sears repair said they close at 4:30 and can not help anyone who is lucky enough to have a job that does not get home until 5:30pm Sears must be doing very well and has too much business to have to come back three times to repair something they already knew what the problem was on day 1. It seems in this down turned economy that sears does not care much as they can afford to work when ever they want and how ever they want. Their attitude is for anyone who does not accept their *** service to go somewhere else. Well I am, and since I am the paying customer, my money comes with me. Sears seems to be doing so well that they do not care about the customer base.
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2 comments
Anonymous
#79979

do you honestly expect a service repair guy to drive a semi around full of parts? I thought not.

Now why are you so full of yourself to expect a company to wait in you hand and foot? The parts came in and you got a new appointment. Where is the problem? Or do you honestly think you are the only person on this planet with a broken dishwasher?

Why do you need a dishwasher anyway. Wash your dishes with your lazy hands!

Anonymous
#749478
@mulch

You are a *** and probably part of the k-Mart company.

YES we do expect good service and a guy who drives around with a truck full of parts

To fix WHATEVER we need fixed considering that we bought maintenance agreements that cost plenty. YOU seem pretty full of YOURSELF as well. Since you are probably a dish washer anyway why don't you wash their dishes until they can get theirs repaired?

You won't be so *** when you lose your job from company bankruptcy.

You need this dishwasher to wash your nasty mouth out with soap. Go back to K-mart and go Sc--w yourself. You are a worthless individual.

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Review
#159514 Review #159514 is a subjective opinion of poster.
Summary: We bought a fridge and the delivery was rescheduled three times. After numerous complaints to Sears, they promised – TWICE – to send us a refund. It never came. ================== Details: (Day) (Date in YYMMDD format) (Time) (Number Called) (Incoming or...
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5 comments
Anonymous
#351676

Sears delivery is horrible, even to Sears employees. Usually the store ends up taking care of the customers because delivery doesn't follow up with their promises. Sorry to hear that,please call the corporate office and complaint, they should get rid of them!

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Review
#159432 Review #159432 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears Auto Centers

Decent mechanics, horrific customer service. Had a wheel alignment job done on my Jeep two days ago (October 13). Their website promises a "before and after" printout of the work, but the Bedford Avenue location in Brooklyn couldn't give me one. One of their "Account Specialists" proceeded to give me a million reasons why I couldn't get a print out, broken printers, etc. Also, the job took three times longer than promised. Mechanics did a decent job, but left grease all over my White car. Do yourself a favor, go somewhere else for your tire and suspension needs.
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1 comment
Anonymous
#82729

I always use Sears Auto Centers because they are handy. I always get good service. Won't use anyone else unless I absolutley have to.

Review
#159307 Review #159307 is a subjective opinion of poster.
Product
Sears Website
I am attempting to have my dryer repaired. I purchased an extended warranty. You will need to stay home from work to have something repaired. The repair service promises to be at hour house between the hours of 8 and 5:00 Monday through Friday. They can't zero in...
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7 comments
Anonymous
#97302

Well my LG 50" plasma went out on 12-5-09 I bought it back on 3-29-09. Guess what?!

Sears customer service and service techs suck again. First when I called they weren't even gonna come out and look at it til 12-18...? Really, well I threw a fit and they came out Saturday (1-5pm time frame) they showed up at 5:30pm. So anywho now they're gonna be here a third time Saturday, to "fix it".

Uh my tv started smoking when when the tech tried to fix it the 2nd time. Oh and also I have the master care extended warranty.

And these *** still won't replace it unless it's not fixed this next time. Word of advice to everyone get the BBB involved or they won't listen to you.

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Review
#159085 Review #159085 is a subjective opinion of poster.
Service
Sears Repair
I am moving and it is imperative that I get a fridge. I bought the floor unit at Sears and it was scheduled to be delivered Friday. It didn't come. Sears said their workers didn't show up. Didn't show up?!?! The delivery was scheduled again for Monday. I...
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10 comments
Anonymous
#86227

Sears has gone downhill & continues to... They have their employees post responses on complaint sites like these to humiliate the complaining consumer.

It is even worse when you complain in their stores to any management (they will publicly humiliate you), and their corporate complaint process is a complete waste of time. Spend your hard earned money anywhere else but Sears...

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Review
#159076 Review #159076 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$1600