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When my refrigerator quit working, I was scared. I had, of course, just gone to the grocery and I wasn't sure I could afford another in time to save my food. I work a minimum wage job and two part-time minimum wage jobs in order to make ends meet. I am divorced with...
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9 comments
Anonymous
#96852

Sorry to read about your misfortune at Sears. However, I have to ask...is it worth crying repeatedly over? Yeah, it's a tough situation but you have to fight through it and hopefully, you'll come out on top. But I do feel bad for you.

Sears has always played dirty and underhanded. (Hey, it's tough out there) Ever since I was a kid...I vividly remember getting the Xmas catalog and looking through everything. I would get so excited when I was looking at the video games. Sears deliberately superimposed pictures from actual arcade game screens and placed them in pictures for some video games. They did this for a few other mini-cabinet games as well. That was such and underhanded, dirty trick.

Sears has been doing dirty things like this for quite a long time

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Review
#160838 Review #160838 is a subjective opinion of poster.

Sears ...terrible service!!

We bought a refrigerator from Sears 4 months ago. We also bought a "NO LEMON " Warranty. The refrigerator broke down after one month. We had 3 service calls over the next month to fix the problem.Each service call ended with the teach saying that they needed to order a part. A part arrived on the 4TH SERVICE CALL. IT WAS THE WRONG PART. The tech that day ordered another part. IT WAS ALSO THE WRONG PART ON THE 5TH SERVICE CALL. We went to Sears and said enough!! We want a new refrigerator. THEY SAID OKAY BUT THEY DISCONTINUED CARRYING THE MODEL WE BOUGHT. WE FOUND OUT THAT IT WAS THE LATEST MODEL FOR THAT BRAND AND TOLD THEM TO FIND ANOTHER SOMEWHERE AT A SEARS STORE IN THE USA. They finally found one and said that it would be delivered in 2 weeks on a Sunday between 3- 5 pm. It is now 6:30 pm on that Sunday and it is still not here!!!! DO NOT TRUST SEARS. WE HAVE LOST OUR CONFIDENCE IN THE COMPANY!!!!! Jeff from Greenbrae California
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2 comments
Anonymous
#86252

Sears has gone downhill & continues to... They have their employees post responses on complaint sites like these to humiliate the complaining consumer.

It is even worse when you complain in their stores to any management (they will publicly humiliate you), and their corporate complaint process is a complete waste of time. Spend your hard earned money anywhere else but Sears...

Anonymous
#85748

I really apologize about the inconvenience, I definitely understand how frustrating that must have been to not have the fridge that you were promised between 3-5 p.m. If I may suggest contacting Delivery Solutions 1-(800)-732-7747 if you have not already contacted them, or even e-mail us at searscares@searshc.com.

Either way try to communicate your situation to us as soon as possible so we can resolve this in an effective manner with a solution that meets your needs.

Again I am so sorry about this, because we really do appreciate your business with Sears. I hope you can stay shopping with us.

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Review
#160803 Review #160803 is a subjective opinion of poster.

Beware of sears master card.

i have had a sears regular blue card since 1973.well they send me a sears gold master card and showed a low interest rate for balance transfers.i utilized this thinking i would save some monies,ye right.it worked out ok for about 6 months.i get payed on the 1st.of each month and the bill was due on the 30th.i tryed to chage the due date to no avail.i was late 1 day on a payment,they charged me 30.00,which later was reversed.my interest rate jumped to a whopping 29.99% from about 14%.the fertilizer hit the ventilator and i called and talked to someone to no avail and requested to talk to the supervisor.she said that beings i was late on the payment is why the card had jumped up in rate,i told her the charge was reversed and she said it did not matter.i ashed to talk to her supervisor and she said they do not talk to customers.i told her i would no longer need their card,i was going to pay it off some way,and cut the card up icontacted a credit union,got a secured loan at 7% fixed rate and cut the card up.beware of this card.
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3 comments
Anonymous
#83134

I have had a sears mc for 2 yrs. paid on time, i thought i was a good customer, but the other day I received a letter stating they was closing my account for inactivity.

In which this has hurt my credit. Only reasons I did not use the mc that much is that Sears IS NOT the store I remembered as a child.

I will not buy anything from sears or kmart again. I hope sears go under

Anonymous
#83030

I think Citibank has the Sears credit cards.

You complaint is a common one. I've heard to many stories where people have been less than 24 hours late and they're getting penalized twice with a fee and an increased APR.

Treatment like this gives many an incentive to go through a settlement process or even bankruptcy. How does increasing a person's APR give one incentive to speed up payments I don't know.

I'm pretty sure Citibank is calling the shots on this. I don't even think the stores or Sears could do anything unless you return your purchases with another penalty or restocking fee.

moondog_67_2000
#82769

I am so sorry I have to say this once again. I use to be a solid Sears customer that would go toe to toe with anyone who tried to get me to believe that Sears was a junk store.

Then 1 fathful day I walked into a Sears store in Traverse City MI and paid CASH for a brand new snow thrower, a set of 4 brand new directional snow tires at a tune of over 700 bucks in CASH as well as a 110 welder also paid for in CASH... The snow thrower fell apart lierally after the 7th use. This thing was so new that Sears had not started mass producing replacement parts yet for it. Well it took an act of the Michigan Government to get Sears to uphold their end of the bargain.

It wasnt like I wasnt trying to cooperate.

Even though I am paralized in my right leg and had no other way to clear my drive, I still waited almost 2 months for anyone to do anything for me. So, I am sorry to burst any bubbles but Sears is not the store you once knew as a child & that is not a good thing at all.

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Review
#160473 Review #160473 is a subjective opinion of poster.
Loss
$5700

Sears rebates not honored

Sears does not honor rebates for appliances. I purchased a dishwasher and a refrigerator totaling $2,100 on the same day. Both had rebates associated with them, but because I used zero financing on the purchase of the refrigerator, they would not honor the installation rebate of $99.00 for the dishwasher. When I called about the "processing" status of the rebate 60 days after submitting it, I was to it did not qualify for the rebate because of the zero financing for both products even thought I paid for the dishwasher in 30 days. I will never shop Sears again.
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1 comment
Anonymous
#83139

What did Sears famous Blue Crew tell you when you bought the appliances? They don't sound very helpfull when they don't even tell you it's 0 financing OR rebate before you buy.

Review
#160298 Review #160298 is a subjective opinion of poster.
Service
Sears Installation
Loss
$2

Sears Sells Unreliable Vacuum Cleaners

We bought a vacuum cleaner and paid for a 5 year warranty from Sears. We have owned the machine for 3 years. We have had to take it in to be repaired 4 times. The last time, we had to haul the machine 50 miles round trip because the local service center closed, the local store wouldn't accept it and didn't tell us there were any closer places we could drop it off. They refused to repair by mail. When we went to pick up the vacuum the 4th time, we heard an employee say he had to go to the store 2 miles from our home to get something. Why couldn't he have dropped off our machine so we wouldn't have to drive? Don't bother to contact the home office in Chicago. The staff there has no power to obtain satisfaction or respond in any meaningful way. All they do is apologize and say "thank you for shopping Sears".
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2 comments
Anonymous
#82626

yea your right, the sales person made that vac just for you in the back room. blame the company's that make them not the retailer's... by the way you can drop it off at the store to be sent out and repaired.

Anonymous
#82002

:cry ***

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Review
#160263 Review #160263 is a subjective opinion of poster.
I'll try. to keep it short. I needed more freezer space. Sears had a sale of freezers so I found a nice 15 Cubic square foot one and purchased it. The saleswoman was awesome and I figured I'd pay to have them deliver it cause I somehow doubt that I could...
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1 comment
Anonymous
#749479

Sears is no longer around. It is all K-mart now.

Corporate center phone number is 847-286-2500. That is the corporate office number.

Corp. complaint center is 1-800-795-5030

The Ceo is Eddie Lampert. He lives in Florida somewhere.

Good luck

Review
#160189 Review #160189 is a subjective opinion of poster.

Fed up with Sears at Spring Hill Mall

We are purchasing a new home and are in need of a new fridge, dishwasher & 32" HDTV. There was no other people in the appliance area. We were there for 10 min. looking and not one salesperson approached us. We noticed at least 3 sales people who were just hanging around and we totally ignored. This is not the first time that this has happen at this store. I'm fed up with Sears and this store blew it because I went to the Best Buy across the street and purchased all 3 items a total of $3200. Sears loss.
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1 comment
Anonymous
#97841

I had the very same experience two days ago at this Sears store even though the store wasn't busy at all. When I broke up a conversation between two salespeople for help, the one I got didn't know a damned thing about the product I wanted to purchase (I did because I researched it on the web).

After he fumbled through the purchase transaction he then had the nerve to ask me to go to the Sears feedback website and rate him a 10 out of 10 for the service (none) he provided.

Really surprised this store is still in business. Had the same experience in the TV/Stereo department that day - same store so I went across the street to Bust Buy after further frustration.

Review
#159995 Review #159995 is a subjective opinion of poster.
We purchased a JennAir stove and Protection Agreement from Sears. In June 2009 we had a problem with the touch panel, a service technician came out, identified the problem and ordered a replacement part. So far so good. When the part hadn't arrived by August we...
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4 comments
Anonymous
#85862

This has NOTHING to do with a Master Protection agreement, but rather bad customer service. At least label your complaint correctly.

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Review
#159692 Review #159692 is a subjective opinion of poster.
Service
Sears Replacement
Loss
$1500

Sears in Spring Valley, California - Inconsistent Information on Warranty & Bad Service

Our 2-year old Kenmore refrigerator stopped working (as in, it didn't keep anything cold). It took multiple phone calls and 5-weeks to get Sear's to fix it - and this is after we took 4 days off of work and spent almost $600 with another repair company all because there customer service agents gave us wrong information almost every time we called. My husband noticed that our 2-year old Kenmore refrigerator was no longer cold, so I called Sear's to have someone come out and take a look. I was informed that our warranty had expired after a year, and that a service call would be $70 plus and we would be responsible for all parts and service. I was also informed that the $70 service call would not be applied to parts. And, it would be a week before they would come out. It didn't make sense to wait a week, or to pay Sear's $70 when another company would come out and look at the fridge for $30 and apply that to any parts and repairs. The company I called came out the next day, and looked that the fridge. They told us the the problem was one of two things - either our relay or the motor. They ordered the parts for the relay and came back the next day. It turns out it was the motor, which sot $1,500 to repair. Since the fridge only cost us $700, making the $1,500 in repairs didn't make any sense. It also didn't make any sense that the motor would run out after only 2 years. The repair guys says that motors are usually covered for 5 years, and that I should try calling Sear's again. So I called Sear's, and it turns out that we DID have warranty coverage after all. The gentleman I spoke to seemed very nice, and worked with me for about an hour to get this "resolved". He told me that I would not pay more than $120 out of pocket, no matter what was wrong. The money I had already spent with the other company was lost, but at least there was a chance that we could still get the refrigerator fixed. I felt much better after my call with him, and thought that things would get better. I was upset that we had to wait a week - they only had 1 person servicing our area, and that is the earliest he could get out. I was told that the service repair guy would be there between 8:30am-12:30pm, and he would have the parts with him. The repair guy that came out was very nice, but he didn't show up until after 4:30pm. He ordered the parts and made an appointment for a week later. (Just to clarify, we are now in week #3 with no refrigerator....) The parts arrived, but the repair man did not. I was told that he would be there between 8:30am-12:30pm, and that he would call 30 minutes before arriving. At 12:30pm I called their Customer Service line and was told that there was no appointment on record. After being on the phone with them for 30 minutes, they said that it was my fault becuase I did not call and make an appointment. I said that I didn't know that I needed to - the repair man had stood in my kitchen, on my phone, and made me an appointment. They said that they would reschedule that appointment and he would be out later that day. When he finally showed up - just after 3pm, he notified me that they had delivered the wrong part. He called to have the new part ordered, and said to call him when it arrived. When the parts arrived, I called to make my appointment. The Customer Service person I spoke to said that they had no record of me being a refrigerator from Sear's. I told her not only had we bought the refrigerator, but the Service Man had been out to our house multiple times at this point. She told me that her computer had no record of it. After about 20-minutes, she was able to locate our "file". Not sure wha the problem was, but yet another problem with Sear's. Since they only service our area Tuesdays and Thursdays, we had to wait a few additional days once the parts arrived to have the fridge repaired. After almost 5 weeks after the refrigerator stopped working, we finally had it fixed. Although it is keeping our food cold, the motor is so loud that it is hard to have a conversation in the kitchen. They have told us this is "normal".
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Review
#159588 Review #159588 is a subjective opinion of poster.
Service
Sears Repair
I ordered four kitchen appliances from Sears at West Edmonton Mall in Edmonton, Alberta, Canada when we were having custom kitchen cabinets built - the cabinet maker required measurements of appliances up front. Not until we were ready for our appliances to be...
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1 comment
Anonymous
#83639

I am so mad at the way Sears have treated us!!! My oven stopped working over 5 weeks ago and I am still getting the run around.

I purchased the extended warrenty and 1 year and 4 months later, my oven stopped working.

Their comments when I call is "what do you want me to do"!!! I couldn't even cook a thanksgiving turkey for my son who came home from university! Sears has treated my "lack of OVEN" as a joke. The girl named Michelle, said "well it has ONLY been 5 weeks".

Tell that to my children, my husband and my elderly mother who like to enjoy my homemade cookies, cakes and a nice thanksgiving dinner, that I could not cook. I can feel for the "Sears messed up at every step"

Review
#159584 Review #159584 is a subjective opinion of poster.