Sears Reviews and Complaints
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Sears in Little Rock, Arkansas - Surley Store Manager Granbury Texas
Recently I needed a large Cardboard Box for some new Kittens. I went to my local Sears Store Loading Dock and a man on the dock give me permission to get what I needed. While getting the box a man drove up and become very belligerent about my taking the box from the Sears Store Trash. He said he was Store Manager, Mr. Wilson. With very harsh words he told me I could not have the box, so I put it back in the trash. I was invited to leave and never come back to his store again and I never will. A very surly and unprofessional like man for a Manager. I can not believe Sears would allow a man like that to be a Sears Store Manager. Granbury Texas is a very small country town in Texas and has a limited number of shopping stores, but I will drive the 50 Miles to Fort Worth Texas if I ever need anything from a Sears Store again. A very nice lady at another local store was very happy to give me several boxes and I will make it a special effort to go back to her store.
I purchased a Nordic Track Treadmill through Sears. It's not uncommon for a distributor to outsource the extended warranty - however - this is the stupidest company to use as a representative of your company. I call to use my warranty on a the treadmill I...
Sears doesnt care
purchased 1200.00 fridge 4 years ago, stainless steel bottom mount, Kenmore, because I always believed sears backs their products compressor went on it and sears wont replace compressor because I dont have receipt anymore total shock at the poor service, complained to bbb, they just sent emails back and forth and sears said cant do it without receipt, case closed i was willing to pay for the service call and the labour costs, all I want is for sears to step and replace the compressor, the repair guy they sent even said he has had to replace alot of that model because they are bad,sears stopped using that model. I mentioned this to sears and they dont believe the repairman told me that, unbelieveable,
SEARS PROMOS A *** JOB!!!!!!!!!
I purchased a 52" lcd tv last year on a 24 mnth "no interest no payments" promotion in june 08. little did i know that harassing phone calls would start the next month and every couple months after for a year. now they tell me they don't do 24 mnths no interest no payments only 12 mnths. my receipt clearly states promotion end date aug. 1 2010!!! i have made repeated calls and sent letters and copies of the receipt per their request. now all they tell me is "sorry sir but we can't do that". sept. 09
Sears Kenmore Oasis washer made to be fixed repaired 3 times in 2 year
Do not purchas an Oasis Kenmore washing machine.The company makes their money off repairing them.It has a computer board on it that likes to go out.I'm having my 3rd repair on it since I bought it. Bought it 02/17/2007. I could have put some money towards a cheaper model washing machine and have a better washing machKine, I bought a used whirpool washing mashing that worked for 15 years without any repairs. Just because the washing machine is expensive and it is bought at a well known store does not mean the product will work well. I think the main objective of this company is to make money on repairing the product. They don't care that you are a happy consumer and are satisfied with the Kenmore Washing Machine you bought.
THIS IS A LONG ONE!!! I have never been lied to by so many customer service people from one company! Beware the on-line 'Bait and Take' strategy Sears employs when ordering on-line. Remember...once you click 'pay'...Sears has your money, and they set the policy of...
Sears mistake now I pay for it
Bought over ten thousand dollars worth of appliances guess this was not good enough to be treated as a decent customer put one item on defer do not pay for 15 months . sounded great no taxes payed no fees for 15 months .to my surprise a bill the next month demanding payment called store and card service,even with my bill in hand both tol me what I had signed up for was something else. my bill says do not pay nothing for 15 months . I guess this means some thing else to sears. no satisfaction for two years now .to ad insult to injury they delivered my 1700 dollar dishwasher smashed to peices this was the gold delivery package where they are to unload the box ect. a forklift had clearly punctured the box and dishwasher but still delivered it and tried to leave without unpacking the damaged dishwasher. the pallet they brought it on left wood chips all over my kitchen.back and forth with card service which is owned by chase thats another story and now my account is in collections with another company.WOW Still trying to clear things up its been two years back and for .This is sears new customer service . buyer be ware
Sears Delivery Service
purchased all kenmore appliances from sears. the glasstop stove is a piece of junk -- the burner areas are all scratched -- although I used the recommended cookware and cleaning procedure. refrigerator is basically falling apart after 4 years. The door shelves are...
Beware this is a long one!!! The whole thing started more than two months ago. When we realised the microwave in the house that we had just moved in was not working. We had to call Sears to get an appointment. We got an appointment for like a week after. The technician came and decided the the whole panel needs to be replaced. So he ordered the parts which took 10 days to reach and thus a second appointment was set a few days after it reached. Technician came the second time to tell us that the part he had ordered was not enough but he has to order more parts and this time he is going to make sure it a '2 day delivery'. Like that was going to happen...It took another 8 days to reach us and thus a third appointment was set for a few days after that. Third time he was a NO SHOW. When I called Sears to tell them that I had taken those 4 hours off from work so my microwave gets fixed, they said its not their issue. According to their (unpublished) rules the technician need not call for 2 1/2 hrs even after the appointment time to tell us that he is not going to make it. A call to sears to complain did not help. The people I spoke to were very rude and did not care what I had to say. All they said was 'sorry' in a 'don't care voice. A fourth appointment and again a 'NO SHOW' I want to take some legal action against them, seriously sue them so bad that this does not happen to another consumer. DID I FORGET TO SAY THAT THIS WAS ALL ON A NEW MICROWAVE NEVER USED. SINCE IT WAS BOUGHT 3 MONTHS BEFORE WE MOVED IN...IT COULD NOT BE REPLACED.
Sears in Calgary, Alberta - Granting wishes contest problems entering
I have tried numerous times to enter the contest, but it asks you to type the number letter combo that indicates that it's a person entering and not a machine. Every time I type the code and hit submit, it brings up another code to enter. It will continue to do this all day if you have the time to sit and play it's *** game. You will never be entered into the contest however, I guess that's how Sears saves money. This is not the first time I have been frustrated by a company contest that will not let you enter.
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