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Sears in Little Rock, Arkansas - Surley Store Manager Granbury Texas

Recently I needed a large Cardboard Box for some new Kittens. I went to my local Sears Store Loading Dock and a man on the dock give me permission to get what I needed. While getting the box a man drove up and become very belligerent about my taking the box from the Sears Store Trash. He said he was Store Manager, Mr. Wilson. With very harsh words he told me I could not have the box, so I put it back in the trash. I was invited to leave and never come back to his store again and I never will. A very surly and unprofessional like man for a Manager. I can not believe Sears would allow a man like that to be a Sears Store Manager. Granbury Texas is a very small country town in Texas and has a limited number of shopping stores, but I will drive the 50 Miles to Fort Worth Texas if I ever need anything from a Sears Store again. A very nice lady at another local store was very happy to give me several boxes and I will make it a special effort to go back to her store.
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1 comment
Anonymous
#75013

What are boxes doing in the trash . Most regular Sears stores compact and recycle cardboard .

Review
#157756 Review #157756 is a subjective opinion of poster.
Service
Sears Manager
I purchased a Nordic Track Treadmill through Sears. It's not uncommon for a distributor to outsource the extended warranty - however - this is the stupidest company to use as a representative of your company. I call to use my warranty on a the treadmill I...
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3 comments
Anonymous
#88599

It only makes sense that they want warranty repairs done by a certified technician. Would you want your new card serviced under warranty by the dealership or the corner garage?

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Review
#157752 Review #157752 is a subjective opinion of poster.

Sears doesnt care

purchased 1200.00 fridge 4 years ago, stainless steel bottom mount, Kenmore, because I always believed sears backs their products compressor went on it and sears wont replace compressor because I dont have receipt anymore total shock at the poor service, complained to bbb, they just sent emails back and forth and sears said cant do it without receipt, case closed i was willing to pay for the service call and the labour costs, all I want is for sears to step and replace the compressor, the repair guy they sent even said he has had to replace alot of that model because they are bad,sears stopped using that model. I mentioned this to sears and they dont believe the repairman told me that, unbelieveable,
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Review
#157664 Review #157664 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1200

SEARS PROMOS A *** JOB!!!!!!!!!

I purchased a 52" lcd tv last year on a 24 mnth "no interest no payments" promotion in june 08. little did i know that harassing phone calls would start the next month and every couple months after for a year. now they tell me they don't do 24 mnths no interest no payments only 12 mnths. my receipt clearly states promotion end date aug. 1 2010!!! i have made repeated calls and sent letters and copies of the receipt per their request. now all they tell me is "sorry sir but we can't do that". sept. 09
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2 comments
Anonymous
#80090

In my experience working at SEAR'S, I've noticed that the best way to get anything accomplished is by going to the store itself.Because in the past my store has had similar problems like your own, which was resolved by getting a manager to run around and to make alot of calls to people so that the problem itself can go away. So my advice is to go to that certain store and ask for a manager.

fruliv
#73945

Then just don't pay them until 2010. You might also want to file a complaint so they will stop harrassing you.

Thanks for the heads up and letting us know.

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Review
#157640 Review #157640 is a subjective opinion of poster.
Loss
$3000

Sears Kenmore Oasis washer made to be fixed repaired 3 times in 2 year

Do not purchas an Oasis Kenmore washing machine.The company makes their money off repairing them.It has a computer board on it that likes to go out.I'm having my 3rd repair on it since I bought it. Bought it 02/17/2007. I could have put some money towards a cheaper model washing machine and have a better washing machKine, I bought a used whirpool washing mashing that worked for 15 years without any repairs. Just because the washing machine is expensive and it is bought at a well known store does not mean the product will work well. I think the main objective of this company is to make money on repairing the product. They don't care that you are a happy consumer and are satisfied with the Kenmore Washing Machine you bought.
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2 comments
Anonymous
#87925

RE: OASIS from Sears in Cornwall, Ontario.

I will not be back with my business, and will discourage others, unless Sears honours their promise. to fix my washer.

1. I called the Sears number given on the recall notice and was told that although my washer had the same symptoms that warranted the recall, my model and serial number weren't covered. I was referred to local Sears store Parts & Service.

2. Parts & Service said they only know what Whirlpool tells them and suggested calling Whirlpool.

3. I called Whirlpool and was referred back to Sears.

4. After several transfers and dropped calls a representative of Sears told me that if the problem was the same as the recalled washers the repair would be covered by Sears.

5. Sears sent a repairman who confirmed that the problem was the control board as in the recalled washers. He didn't have the part but said he'd have it in 2 days. He called 3 days later to say Sears would not honour their promise and that I'd have to call them.

6. I called Sears and was told they didn't know the person (whose name I gave them) that made the promise, nor did they have a record of the call. They promised to call back.

7. I went to the Sears store in Cornwall, Ontario and was able to find the name of the "unknown" employee in the database as well as a record of my call.

8. Sears later called (careful to not leave a name) leaving a message telling me the promise to fix the washer was a mistake and the part and repair would not be covered.

9. I have informed the local Sears sales people about this corporate representative who will make a bonus for sluffing me off, at their expense. Because although the salespeople are quite nice and helpful, Sears can not be considered a source of trustworthy product nor service and support.

10. I of course will not be back with my business, and will discourage others, unless Sears honours their promise.

11. If anyone else is doing something about this issue, feel free to write: dearteacher@cogeco.ca

Anonymous
#79145

Nah, I can ASSURE that ANY manufacturer tries their best to design a machine that will be trouble free. There is ZERO profit for the manufacturer in the repair business. That's all handled by independent contractors and is a HUGE expense to the manufacturer.

I own the same machine as you, and we had the board replaced as part of the recall. Fortunately the machine has performed without any other problems, and is used heavily.

I was however VERY disappinted recently when I had annual service (Sear's maintenance contract) and found the interior works of the machine is HEAVILY rusted. The repairmen assured me I would be having problems with the machine down the road and encouraged us to be SURE to maintain our maintenance contract.

I also have found their is a law firm that is collecting information in consideration of a class action law suit. Just google it and you can sign up to participate.

Hope that helps and good luck,

Wes

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Review
#157488 Review #157488 is a subjective opinion of poster.
THIS IS A LONG ONE!!! I have never been lied to by so many customer service people from one company! Beware the on-line 'Bait and Take' strategy Sears employs when ordering on-line. Remember...once you click 'pay'...Sears has your money, and they set the policy of...
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1 comment
Anonymous
#73542

I'd report them to the local Better Business Bureau or even a Federal Agency like the Federal Trade Commission since Sears is a national company operating across state lines.

I'd also call the bank your account is on and for informational purposes ask how long a credit should take and see if there is such a thing as a pending transaction.

As far as availability many times at Sears it shows as available because the computer can't differeniate between a display model or new in a box.

Good Luck , Keep after them.

Review
#157360 Review #157360 is a subjective opinion of poster.
Loss
$159

Sears mistake now I pay for it

Bought over ten thousand dollars worth of appliances guess this was not good enough to be treated as a decent customer put one item on defer do not pay for 15 months . sounded great no taxes payed no fees for 15 months .to my surprise a bill the next month demanding payment called store and card service,even with my bill in hand both tol me what I had signed up for was something else. my bill says do not pay nothing for 15 months . I guess this means some thing else to sears. no satisfaction for two years now .to ad insult to injury they delivered my 1700 dollar dishwasher smashed to peices this was the gold delivery package where they are to unload the box ect. a forklift had clearly punctured the box and dishwasher but still delivered it and tried to leave without unpacking the damaged dishwasher. the pallet they brought it on left wood chips all over my kitchen.back and forth with card service which is owned by chase thats another story and now my account is in collections with another company.WOW Still trying to clear things up its been two years back and for .This is sears new customer service . buyer be ware
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1 comment
Anonymous
#72604

Take them bastards to court! Thats no small claims either... Do not settle out either.

Review
#157213 Review #157213 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$50000
purchased all kenmore appliances from sears. the glasstop stove is a piece of junk -- the burner areas are all scratched -- although I used the recommended cookware and cleaning procedure. refrigerator is basically falling apart after 4 years. The door shelves are...
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5 comments
Anonymous
#1733232

Lowes, as I found from owning apartment buildings, is the first and last shopping stop for appliances with a huge selection from economy to upscale EVERYTHING. Home Depot doesn't really appear to even attempt at competing with Lowes regarding applicances - no criticism of Home Depot at all - they're also so very awesome in all other categories. Also, Lowe's has usually given me excellent service in the SW Denver Metro area (Littleton, CO).

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Review
#156671 Review #156671 is a subjective opinion of poster.

Sears sucks!!!!

Beware this is a long one!!! The whole thing started more than two months ago. When we realised the microwave in the house that we had just moved in was not working. We had to call Sears to get an appointment. We got an appointment for like a week after. The technician came and decided the the whole panel needs to be replaced. So he ordered the parts which took 10 days to reach and thus a second appointment was set a few days after it reached. Technician came the second time to tell us that the part he had ordered was not enough but he has to order more parts and this time he is going to make sure it a '2 day delivery'. Like that was going to happen...It took another 8 days to reach us and thus a third appointment was set for a few days after that. Third time he was a NO SHOW. When I called Sears to tell them that I had taken those 4 hours off from work so my microwave gets fixed, they said its not their issue. According to their (unpublished) rules the technician need not call for 2 1/2 hrs even after the appointment time to tell us that he is not going to make it. A call to sears to complain did not help. The people I spoke to were very rude and did not care what I had to say. All they said was 'sorry' in a 'don't care voice. A fourth appointment and again a 'NO SHOW' I want to take some legal action against them, seriously sue them so bad that this does not happen to another consumer. DID I FORGET TO SAY THAT THIS WAS ALL ON A NEW MICROWAVE NEVER USED. SINCE IT WAS BOUGHT 3 MONTHS BEFORE WE MOVED IN...IT COULD NOT BE REPLACED.
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Review
#156404 Review #156404 is a subjective opinion of poster.

Sears in Calgary, Alberta - Granting wishes contest problems entering

I have tried numerous times to enter the contest, but it asks you to type the number letter combo that indicates that it's a person entering and not a machine. Every time I type the code and hit submit, it brings up another code to enter. It will continue to do this all day if you have the time to sit and play it's *** game. You will never be entered into the contest however, I guess that's how Sears saves money. This is not the first time I have been frustrated by a company contest that will not let you enter.
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4 comments
Anonymous
#1079783

You win, it is clear I have been denied entry

Anonymous
#1079778

Why can't I enter????

Anonymous
#1079775

why can't I enter?????

Anonymous
#69763

Went and signed up just not without any issue.

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Review
#156226 Review #156226 is a subjective opinion of poster.